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What Retailers Can Learn from Grocers About Sustainability

Retail TouchPoints

For years, grocers have been in the spotlight for their food waste and plastic bags. Recent studies show that 71% of grocers are now prioritizing sustainability, with 83% of grocery leaders specifically targeting waste reduction. Now it’s retailers’ turn to act.

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The Future of Shopping: What to Expect in 2032

Retail TouchPoints

AI and robotics will be widespread: By 2032, you should expect pickup only grocers to be open throughout the U.S., In addition, grocers will use robotic MFCs (microfulfillment centers) to pick and pack their goods from the store locations. Apps as a concept will remain, but the next experience will be far more integrated.

Shopping 341
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Long Distance Loyalty : How Retailers can Build and Grow Customer Relationships at Pickup and Delivery

Retail TouchPoints

Grocers could include links to a set of curated recipes tailored to products purchased, or retailers could invite customers to play a fun trivia game, specific to their purchase, to drive education and anticipation. James Riess is SVP, Strategy and Insights at Merkle Promotion & Loyalty Solutions.

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How to Make Sense of the Complex Modern Grocery Retail Landscape 

Retail TouchPoints

The challenge with ordering too much food is that shipping is expensive and often unreliable with supply chain troubles, and warehouse space is a very limited resource. Grocers that convince customers to become loyalty card holders, for example, will achieve levels of customer retention that restaurants don’t often see.

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Tesco faces scrutiny over ‘Amazon-style’ fee for online suppliers

Retail Gazette

According to The Times , Tesco faced criticism from brands and suppliers who expressed concerns that the fee, which covers order processing, product picking, shipping, and returns management, could potentially put them out of business. Some also raised objections regarding unfair treatment.

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From Barcodes to Bytes: Retailers Prepare for Next-Generation UPC

Retail TouchPoints

For example, a customer can scan a 2D barcode on a package of pasta sauce and instantly view ingredients, allergens, recipes and promotions. The same information can alert a checker if a scanned item has expired or been recalled, avoiding potential illness and reputational harm to the grocer and producer.

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As Ecommerce Growth Continues, Retailers Turn ‘Steely-Eyed’ Gaze to Profitability

Retail TouchPoints

Additionally, rising shipping costs , talent shortages and the ease with which consumers can compare offers online make ecommerce profitability a particularly tough challenge. The ordering in grocery is the secret sauce of leading digital grocers. They are also very focused on making sure that substitutes are good.