Inside Retail

APRIL 8, 2024

One-third of Australians now experience feeling lonely some of the time, one in six of us severely, and 18-24-year-olds have the highest levels of loneliness in the country. The frequency of social contact has also been declining for decades, with data from the Hilda survey showing a relative decline of 11 per cent since 2001.

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Retail TouchPoints

JANUARY 18, 2024

We also see AI giving us some really interesting opportunities within our guest services areas, to bring in more data and insights when customers contact us. And [we’re also exploring use cases] in content creation to allow us to develop content that’s more personalized.

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Inside Retail

JANUARY 11, 2022

Labour – human beings getting out of bed and going to work, using their brains and brawn to produce actual goods and services – is the only thing that adds value to the “free gifts” we harvest from nature. The first step was to shift the goalposts on “test, trace, isolate and quarantine” arrangements by redefining “close contact”.

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Inside Retail

JULY 28, 2021

We run our own customer care team, so if anything goes wrong, the customer contacts us, as opposed to a marketplace model where the customer contacts the seller. Technology is really what’s enabled us to do all the interesting things around personalisation, innovation and AR. On the benefits of TV advertising. “I

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Inside Retail

APRIL 13, 2024

On Instagram, White Fox posted that it lost “not only an employee … but someone special to us who felt like a family member” “We are all truly devastated by this loss. Dawn was a sweet, kind-hearted person who had her whole life ahead of her. She was really amazing. .”

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Retail TouchPoints

DECEMBER 15, 2022

Let us go back to the same example of the man who has browsed and ‘liked’ the red-checked shirt on an ecommerce website. Let us say a customer searched for ‘size 8 sneakers’ but didn’t buy any of the products she clicked through. With real-time CDP, retailers can store such customers as ‘possible customer segments for sneakers.’

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Retail TouchPoints

APRIL 15, 2022

Retail TouchPoints (RTP): Walk us through the nuts and bolts of exactly what Rokt does. For example, should you show a customer [the payment option they’ve] used every other time, or try to promote something like buy now, pay later that is going to give you a revenue lift? We also spend a huge amount in R&D.

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Inside Retail

OCTOBER 24, 2023

Sandra Foti: I come from a very entrepreneurial family, so starting businesses and having a go is not unusual. I’ve worked in many of our family’s businesses over the years and felt that it was time to give something a go myself. That’s been one of the biggest restrictions for us in the last 12 months.

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Retail TouchPoints

APRIL 27, 2021

If you can do that, you’re going to build a business that withstands the element of time.”. He uses the Amazon Go stores as an example: “When the Amazon Go business unit began working with AWS, their business challenge was to eliminate checkout lines. Of course, this isn’t charity on Amazon’s part.

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Inside Retail

OCTOBER 11, 2021

“We’re not purely reliant on international air travel, so in one way, we were a little bit fortunate for part of the Covid-impacted period because we do also have stores in the domestic terminal, but what I didn’t factor in was the lunacy of our state premiers and the impact they we’re going to have.

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Inside Retail

MAY 2, 2022

Asia Pacific’s airport retail market is projected to grow to US$33.8 Retailers are employing rolling robots, facial biometric scanners for security check process to avoid physical contact, and 24/7 grab-and-go stores to revive airport sales and protect consumers from further outbreaks.”.

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Small Biz Trends

OCTOBER 3, 2022

Fortuné Alexander: It means just giving a tip of the hat and recognition to everyone, from the people who are leading contact centers. The people working in the contact center. So it’s a fun time for us. So it’s kind of a week to just celebrate customer service professionals. We enjoy it.

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Inside Retail

JANUARY 9, 2023

We will communicate with as many customers as we can to ensure they understand how they can continue to shop with us.”. He believes that modern retail processes make it easier for owners to contact customers via email, social media or SMS. This is because a ‘going concern’ business is easier to sell,” he said.

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Inside Retail

OCTOBER 18, 2022

I used to go to OPSM at Broadway when I was at Sydney Uni, and I just remember it being unbelievably expensive, and it was such a bright, medical experience, and the staff didn’t seem to have a lot of passion for what they were doing. And her advice helped us bond our team to the business.

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Inside Retail

DECEMBER 12, 2023

I had this instinct that refillable beauty was going to become bigger and that there was this swell among consumers about what they were expecting from brands,” said Geraerts. When we first launched refills I think a lot of people looked at us like we were crazy or that the rest of the world wasn’t really ready yet.

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Inside Retail

APRIL 18, 2023

Using a virtual assistant to quickly respond to the best talent first With more than five years of hiring experience, James Harris, a field support manager at Group W AKSAN, which operates 26 restaurants, understands the frustrations of restaurant hiring. They’re going to apply to multiple locations and start with whoever contacts them first.”

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Hyken

FEBRUARY 20, 2024

I recently wrote an article that included 14 customer service and CX metrics that CX leaders should consider, and today, I’m going to cover three of them that anyone who has any interaction with a customer, whether in sales, support or just might happen to answer a customer’s call, should pay attention to.

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Retail TouchPoints

AUGUST 29, 2023

Kelley Kurtzman: There are a lot of ways to connect with us, but 80% of our interactions originate in digital channels. We began offering the option for customers to go online to make an appointment for a store visit in 2010, debuted the MyVerizon app in 2011 and began offering BOPIS (buy online, pick up in-store) in 2016.

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Retail TouchPoints

DECEMBER 11, 2023

Members who vote on the winning products get “first dibs” when the products go on the market, and they even receive special digital collectibles and exclusive rewards added to their account. Every single day, you’re going to contribute to ultimately what we’re going to create.”

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Retail TouchPoints

FEBRUARY 13, 2024

We’re already vertically integrated with our manufacturing and we want to try to do the same with brick-and-mortar, and we felt a partnership [made more sense] than us building stores. RTP: What other changes do you foresee for Zenni Optical in 2024?

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Inside Retail

APRIL 5, 2021

After collaborating with SPS, they were able to help us go on the journey of setting up and streamlining our procure-to-pay process using EDI. And then that really allowed us to focus on the things we’re really good at.”. We develop a program using industry best practices and proven communications to engage with vendors.

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Inside Retail

DECEMBER 1, 2021

I designed some tees for my boys and that was all it was going to be. IR: Any advice for people that may be going through workplace bullying at the moment? AW: I think the main challenge is knowing your numbers and having great contacts. I had no contacts overseas for manufacturing. AW: Definitely talk about it.

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Inside Retail

AUGUST 10, 2021

Deliveroo rider Bill* spoke to Inside Retail about the health and safety risks gig workers face while working during an outbreak, including necessary contact with numerous shared surfaces such as doorbells, door handles and lift buttons. They tend to bombard us with a lot of [notifications] through the app,” he claims.

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Inside Retail

JULY 28, 2021

It may be more than 100 years old, but Japanese eyewear business Tanaka Optical has its sights set on finally going international and a few weeks ago, it opened its first overseas store in Singapore. Inside Retail: Can you tell us about the Tanaka Optical story? What were the challenges that you’ve faced and overcome?

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Retail Smart Guys

FEBRUARY 19, 2024

With our Inventory Planning service, we go beyond traditional methods. They’ve spoken of reduced markdowns, enhanced profitability, and the assurance of having optimal inventory levels – stories that go beyond the balance sheet. Contact us to learn more or get started.

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Inside Retail

JULY 19, 2023

We have an incredible growth opportunity ahead of us, so we welcome the expertise in scaling up and building a global brand that the Glow team brings.” However, about 12 months ago – as it was considering going to market with an investor – Glow Capital Partners contacted the brand to discuss a potential investment arrangement.

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Inside Retail

MARCH 20, 2024

An airline staff member walks up to me and, without eye contact or a smile, asks for my boarding pass, overrides the self-service kiosk, prints the baggage tags and tags the luggage, all in silence. I go to the register to find a human, as I can’t see anyone on the floor. And so, on we go. The self-service kiosk is not working.

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Retail TouchPoints

APRIL 21, 2021

Customers contacted us through our website and the My Verizon app in earnest. . That preparation allows us to move quickly on implementation. With the transaction complete before the customer arrives, we save customers valuable time and it really helps us during times when our store staff needs to be more nimble.

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Inside Retail

AUGUST 7, 2023

Are you sure that person contacting you is really from the bank? Scammers succeed because we lead busy lives, and many of us multi-task throughout the day. They don’t want you or your employees to have time to think, which is why phones are the second-most popular (29 per cent) way scammers contact their targets. AFSL 234945.

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Retail TouchPoints

JULY 22, 2020

“When you contact us, we put you into a virtual queue and this gives us control to manage the crowd,” said Chris Melillo, SVP, Retail Operations at Curaleaf in an interview with Retail TouchPoints. That gives us 100% control of crowd flow and 100% communication with our patients.”

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Retail Bound

APRIL 13, 2024

Direct mail: You can directly contact retailers and ask if they will stock your product. For this, you may need to first come up with the contact list, use compelling content in your email, share the product catalog, do follow-ups, and track responses. Contact us today!

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Retail TouchPoints

JUNE 2, 2021

Thanks to detailed feedback and the ability to directly contact customers, GNC’s IT team was able to fix the issue within two days. We’re going to expand on the unified platform around data analytics and post-fulfillment,” said Hamby. “In Because we were only 60 days in, there was instability with the site,” said Hamby.

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Inside Retail

DECEMBER 1, 2022

Amanda Gani: If we go back to the beginning, and what started our relationship with the founders back in the infancy of their brand, I think Alya had only been around for four months at that stage, and obviously in the pureplay online channel. That’s what really appealed to us about Alya in the beginning.

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Inside Retail

JULY 26, 2023

However, Big W’s decision has a wider impact, and could indicate to some First Nations people that when the going gets tough, Woolworths will back away from supporting them. We need corporate Australia to create consistent pressure, use their privilege, call out behaviours, include us, centre us and continue the momentum. “We

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Retail TouchPoints

FEBRUARY 9, 2023

Going forward there are only going to be more things needing batteries, not less — electric vehicles, solar and renewable energy, all of these things require batteries,” said Detenber in an interview with Retail TouchPoints. If you go to our site, even now it’s more of a catalog,” said Detenber. When do they need it?

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Retail TouchPoints

SEPTEMBER 23, 2022

The problem comes when they get so successful that they want to go somewhere else — their own website, for example, or into a major national chain’s stores. They said, ‘Isn’t this going to cause some people that would shop on Amazon to shop off of Amazon?,’ Off Amazon, on Amazon, in-store, for us it’s all about convenience.

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Inside Retail

APRIL 26, 2022

If the last few years have taught us anything – it’s that the global challenges facing humanity are only going to increase. . If you are ready to start a conversation about social impact, contact HT Analysts (enquiries@htanalysts.com.au). The time is now.

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