Retail TouchPoints

APRIL 25, 2024

Mall operator Simon revealed big plans to expand its Woodbury Common Premium Outlet center in Fall 2023, including the addition of 155,000 square feet of retail stores and restaurants, a 200 -key luxury hotel, a second parking facility and upgraded amenities. powered AI technology to assist shoppers during the 2023 holiday season.

Inventory Management 227

Inventory Management Customer Experience Fulfillment Shopping 227

Retail TouchPoints

OCTOBER 9, 2023

It has only been a few years since ecommerce flipped the switch on brick-and-mortar, but the use of the term doesn’t fully convey the role that retail stores play in modern business. When did you notice that your favorite store had changed? Or that Clinique and MAC makeup is now sold in certain Target stores.

Fulfillment 289

Fulfillment Shipping Suggestive Selling Management 289

Retail TouchPoints

DECEMBER 15, 2023

Kroger has kicked off a multi-year agreement to have Gatik AI ’s autonomous box trucks transport products from the retailer’s Dallas customer fulfillment center to multiple retail locations in the area. In fact, Walmart has worked with Gatik for autonomous deliveries from distribution centers to stores in Bentonville, Ark.

Marketing 237

Marketing Fulfillment Location Shopping 237

Retail TouchPoints

APRIL 18, 2024

Gopuff has partnered with Misfits Market , an online grocer dedicated to reducing food waste that delivers to Gopuff’s microfulfillment centers nearly every day, while Grubhub will work with Mercato , an online marketplace for independent grocery stores with more than 950 retailers across the country.

Grocer 236

Grocer Fulfillment Marketing Consumer 236

Retail TouchPoints

APRIL 12, 2023

As a result of changing consumer behaviors and spending patterns, many retailers are focused on right-sizing their store footprints, especially in shopping malls. For their part, more mall operators are looking to diversify their tenant mix and incorporate additional brands that resonate with younger audiences.

Customer Experience 311

Customer Experience Shopping Consumer Fulfillment 311

Retail TouchPoints

SEPTEMBER 22, 2023

Meanwhile, consumers return to brick-and-mortar stores and seek omnichannel experiences. Retailers increasingly strike balances between direct-to-consumer ecommerce and omnichannel strategies to keep products in stores and in front of consumers. Leading retailers recognize ecommerce and in-store retail are not rival strategies.

Shipping 244

Shipping Wholesale Fulfillment Consumer 244

Retail TouchPoints

NOVEMBER 3, 2021

To prove the value of these experiences, Buzek cited results at retailer Sam’s Club , where stores that offered a self-checkout option registered sales 18% higher than those without it. More Mobile Deployments for Store Associates and Managers Mobile solutions empower managers to get out of stores’ back offices and onto the floor.

Payment Services 337

Payment Services Checkout Fulfillment Kiosk 337

Retail TouchPoints

SEPTEMBER 1, 2022

There are really two options to address this dilemma: sharply slash prices, as some big box stores are doing , or manage excess inventory by storing it away until demand increases. . First, it can cost a lot to store this extra supply, particularly as warehouse space tightens. . Excess Inventory Eats into Profits.

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Fulfillment Supply Chain Management Management Consumer 268

Retail TouchPoints

AUGUST 19, 2021

With re-masking and a potential fourth wave coming, we aren’t out of the woods yet, and it’s important to recognize how essential elements of retail business and operations have been forever transformed — most notably, the role of brick-and-mortar stores and the relationship between personalization and automation.

Fulfillment 263

Fulfillment Management Shipping Consumer 263

Retail TouchPoints

MARCH 18, 2021

The return to brick-and-mortar will be a slow, steady process, and preparing stores for the great return will be as much about making shoppers comfortable as it will be about enticing them back. They have to be able to very seamlessly direct and regulate traffic within the stores without alienating customers or shortening their dwell times.”.

Sporting Goods 292

Sporting Goods Fulfillment Returns Store Layout 292

Retail TouchPoints

FEBRUARY 15, 2021

Even the best business plans expect some bumps along the road: financial insecurity among consumers, supply chain complications, a shortage of labor or reduced in-store traffic. Demand for brick-and-mortar space was last on the list, and CBRE expects a 50% decrease in demand for store spaces. A Look at the Market.

Fulfillment 270

Fulfillment Checkout Store Layout Consumer 270

Retail TouchPoints

MARCH 9, 2022

Retailers need to expand beyond the generic retail spaces of the past in order to maximize for shop-ability, safety and profitability. We have all seen beautiful and edgy store designs, but how did their performance last over the long term? The in-store experience can no longer be about restocking shelves and hoping for the best.

Fulfillment 231

Fulfillment Jewelry Location Consumer 231

Retail TouchPoints

DECEMBER 10, 2021

As the new year approaches, retailers need to think about what their expansion plans will look like and how their stores can best serve customers. “I Kampf and Northwood Retail, which operates shopping centers including Domain NORTHSIDE in Austin, Texas and Freshfields Village in Kiawah, S.C.,

Location 307

Location Shopping Fulfillment Grocer 307

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. Retail TouchPoints asked experts across the store design, experience and technology realms to share the trends they believe will drive brick-and-mortar innovation.

Loss Prevention 270

Loss Prevention Visual Merchandising Sporting Goods Store Operations 270

Retail TouchPoints

APRIL 18, 2024

Total Wine also will carry the beverages’ four flavors — Blue Razz, Blood Orange, Peaches N Honies and Cherry Limeade — in its stores in California. “By in a statement.

Store Operations 295

Store Operations Customer Experience ATS Fulfillment 295

Retail TouchPoints

MARCH 11, 2021

While digital sales skyrocketed in 2020, the similarly large spike in store-based fulfillment showed that stores are still a vital part of the equation. They wanted to get out and didn’t linger in stores, or walk around aisles or window shop. Empty Mall Space Makes the Perfect Home for New Experiences.

Shopping 246

Shopping Outdoor Fulfillment Returns 246

Retail TouchPoints

FEBRUARY 7, 2024

to serve its expanding store fleet. The retailer also has signed leases for planned new stores in four locations: Potomac Mills in Woodbridge, Va.; The new retail stores will total more than 128,000 square feet of retail selling space, offering the latest fashion trends and essentials as well as homewares and beauty items.

Planning 253

Planning Location Fashion Consumer 253

Retail TouchPoints

JULY 27, 2020

Ascena, Brooks Brothers, Lucky Brand ), store closures and the shedding of executive-level positions. We’ll probably see 25% of all retail stores in the U.S. On top of that, the trend in stores is to have fewer, higher-skilled employees. So we have a perfect storm of fewer stores every year, and fewer employees per store.

Returns 197

Returns Fulfillment Checkout Marketing 197

Retail TouchPoints

JULY 26, 2023

However, with so many on offer, how can brands ensure they are using the physical space effectively, connecting with customers, and evoking feelings consumers will never forget? Consumers expect brands to develop exciting and unexpected new narratives in their physical spaces, demonstrating their ethos and personality tangibly.

Fulfillment 167

Fulfillment Consumer Customer Experience Promotions 167

Inside Retail

JULY 13, 2023

Consumers believe that sellers, distributors, and e-commerce stores share responsibility for ensuring product authenticity, with a desire for more ways to verify authenticity and reliable customer service. He said that the pandemic and related lockdowns and movement restrictions were a further blow to physical store operations.

Consumer 130

Consumer Payment Services Fulfillment Department Stores 130

Retail Next

FEBRUARY 21, 2020

The ubiquity of the Internet and proliferation of smartphones has compelled both new and established brick-and-mortar stores to create e-commerce channels. However, the scale and reach of an e-commerce operation can place substantial strain on your existing logistics infrastructure. Short- and Medium-Term Needs.

Fulfillment 52

Fulfillment Shipping Planning Store Operations 52

Retail TouchPoints

MARCH 7, 2024

RTP: In this attention economy, how should retail spaces be designed to not just attract people but keep them engaged? Once people are in a shop, you need to know what people’s expectations are, because you want to fulfill if not exceed them with some semblance of “Wow, this is cool.” For other retailers, you have to find your niche.

Outdoor 264

Outdoor Fulfillment Shopping Marketing 264

Retail TouchPoints

MAY 20, 2021

The pay boost, taking effect June 6, 2021, will impact 8,000 part-time and full-time employees, approximately 90% of Under Armour’s store and fulfillment center workforce. The 3,000 open jobs, some of which are seasonal, include sales and stock positions as well as store managers, and the $15 minimum will apply to all of them.

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Fulfillment Planning Management Store Operations 149

Retail TouchPoints

APRIL 3, 2024

Additionally, the entire 2,500-square-foot selling space is designed to encourage browsing. Ackerman shared how his experience and retailing philosophy informs Joyleaf’s upscale, female-friendly store. RTP: What’s behind the merchandising and store design decisions you’ve made for Joyleaf?

Supermarket 215

Supermarket Visual Merchandising Planning Store Operations 215

Retail TouchPoints

AUGUST 3, 2023

The news of Rempell’s departure comes at the same time AEO announced that it expects Q2 2023 revenue to be flat year over year, but ahead of previous guidance.

Store Operations 188

Store Operations ATS Customer Experience Fulfillment 188

Retail TouchPoints

SEPTEMBER 12, 2022

Once you’ve gone through the time and effort to measure the space, compare and select the pieces you need, you often have to wait weeks, even months, for them to arrive at your doorstep. You walk into these stores and there’s so much variety — different qualities and different styles.”

Shopping 244

Shopping Customer Experience Shipping Consumer 244

Retail TouchPoints

MAY 18, 2021

RTP: What does the “stickiness” of ecommerce mean for the fate of brick-and-mortar stores? Standish: Stores will not go away, but they will be reimagined. Retailers [with stores] will need to ask themselves what the purpose of their brand is, and what kind of experience they want to offer.

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Fulfillment Consumer Returns Shipping 177

Retail TouchPoints

MAY 23, 2022

The next step for the 112-year-old floral and gift brand is offering its partner florists updated features within its new MercuryOnline (MOL) platform, powered by Shopify , which FTD CTO Matt Powell describes as “ how digital commerce interfaces with store operations.”. That’s what the word ‘Telegraph’ was for.

Payment Services 244

Payment Services Customer Experience Fulfillment Point of Sale 244

Retail TouchPoints

FEBRUARY 11, 2021

The technology refresh is being accompanied by a $250 million investment in the 450 of its stores that generate 60% of the company’s revenue. Oracle Cloud ERP also will provide real-time financial and operational insights to support strategic planning decisions. “We

Inventory Management 173

Inventory Management Space Planning Fulfillment Planning 173

Retail TouchPoints

MARCH 25, 2024

This new Lowe’s partnership, covering the retailer’s 1,200 stores across the country, is Shipt’s first foray into the home improvement space. “As In July 2023 , Lowe’s also expanded its same-day delivery offerings in a partnership with OneRail.

ATS 187

ATS Store Operations Customer Experience Fulfillment 187

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. Not surprisingly, many have found the data points to residential enclaves in and around cities where consumers live.

Consumer 248

Consumer ATS Location Apparel 248

Retail TouchPoints

JULY 17, 2023

The power of omnichannel retailing is well documented: even primarily DTC companies are realizing that they can benefit from flagship stores to enable brand discovery and build loyalty among customers in high-profile cities. but the jump from digital commerce to brick-and-mortar operations is a daunting one., Collars & Co.

Location 178

Location Visual Merchandising Store Operations Wholesale 178

Retail TouchPoints

SEPTEMBER 29, 2020

Session topics ranged from ramping up touch-free in-store technologies to strengthening supply chains and getting the most out of marketplaces. Leverage Digital Tech for Touchless Store Experiences. How to Optimize In-Store Tech for All Stages of the Shopper Journey. Why Brands Shouldn’t Shun Marketplaces.

Payment Services 258

Payment Services Fulfillment Location Shipping 258

Retail TouchPoints

OCTOBER 15, 2020

ABC operates more than 123 stores from the Florida Panhandle to Miami. A typical store carries more than 10,000 different wines, spirits and beers, from popular brands to our exclusive items. RTP: With COVID, what were the initial changes to your operations? Kelly: Buy online, pick up in-store became the norm.

Management 149

Management Merchant Services Fulfillment Store Operations 149

Retail TouchPoints

AUGUST 22, 2023

Macy’s will open four of its off-mall, smaller-format stores throughout the late summer and fall. The stores will be located in Highland, Ind. Macy’s appears to be embracing this new format: while earlier incarnations of the smaller stores have been bannered as Market by Macy’s, these stores will simply be named Macy’s.

Planning 205

Planning Fashion Location Marketing 205

Retail TouchPoints

DECEMBER 14, 2020

“I would say by and large that consumer product manufacturers and retailers working in the private label space are finding ways to source products to fill the shelves,” said Melanie Nuce, SVP, Corporate Development at GS1 US during the webinar. “I This same interplay of data will be vital to fulfillment.

Shopping 299

Shopping Merchant Services Fulfillment Returns 299

Retail TouchPoints

MAY 4, 2021

In this environment, you never know whether Jane learned that a relative tested COVID-19 positive — or perhaps lives or regularly interacts with an at-risk individual — and is now more tentative about in-store shopping. Making Your Mark in the Retail Space. Experiment with new store formats. Fortunately, options are aplenty.

Planning 274

Planning Checkout Shopping Consumer 274