Retail TouchPoints

AUGUST 11, 2020

As the pandemic has driven the adoption of e-Commerce to a level retailers didn’t expect to see for a year or more, many are speeding up the development of digital products and services that were further ahead on their technology roadmaps. The third-party vendors will ship the products directly to the consumers’ homes.

Shipping 243

Shipping Merchant Services Payment Services Point of Sale 243

Retail TouchPoints

AUGUST 7, 2023

When it debuted back in 2010, Wish was the only game in town as far as manufacturer-direct discount shopping apps went. But times have changed dramatically in the 13 intervening years: Temu , which debuted just last September, is now the top shopping app in the U.S., Doubling down on merchants outside of China.

Merchant Services 221

Merchant Services Drop-Shipping Shipping Payment Services 221

Retail TouchPoints

DECEMBER 7, 2023

ContextLogic , the parent company of discount shopping app Wish , has launched a new third-party logistics service for non-Wish merchants called WishPost Smart Parcel. The move represents a new tack for Wish, which for several years has been trying to draw consumers back following significant declines in users.

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Merchant Services Shipping Consumer Shopping 253

Retail TouchPoints

JANUARY 10, 2023

based Amazon merchants at the end of January. Additionally, Amazon is adding a new feature to the Buy with Prime package that will enable merchants to display ratings and reviews from Amazon customers on their own online stores. They said, ‘Isn’t this going to cause some people that would shop on Amazon to shop off of Amazon?,’

Merchant Services 290

Merchant Services Payment Services Customer Experience Shipping 290

Retail TouchPoints

APRIL 29, 2022

The popularity of online shopping has created enormous opportunities to reach new customers, but this has come at a cost. On average, it costs $33, or 66%, of the price of a $50 item for retailers to process a return, up from 59% last year, Optoro estimates. . Exacerbating the situation, these same shops lost $10.30

Returns 301

Returns Merchant Services Drop-Shipping Shipping 301

Retail TouchPoints

AUGUST 15, 2023

What it didn’t have at that point was a streamlined, intuitive online checkout process — and that quickly became a major hindrance to the company’s DTC expansion plans. “We It was an involved, intense process. Once there’s a certain percentage of fraudulent orders, financial companies [can stop servicing you].”

Checkout 193

Checkout Merchant Services Payment Services Customer Experience 193

Retail TouchPoints

JULY 10, 2023

Hyper-personalized shopping. Retailers have a vast amount of data about customer shopping behavior and purchase history. For example, Verneek, a New York City-based software startup, has a generative AI application called Quin Shopping AI. Here are the four areas most likely to bear fruit quickly for retailers: 1.

Merchant Services 276

Merchant Services Customer Retention Shipping Marketing 276

Retail TouchPoints

AUGUST 24, 2023

Now the company has become the first toy brand to test out the hottest new arena in digital selling — TikTok Shop. Now it’s here: first launched in the UK and several Asian markets, TikTok Shop was quietly made available in the U.S. in November 2022. in November 2022. We’re nimble and super entrepreneurial.

Shopping 217

Shopping Merchant Services Fulfillment Social Commerce 217

Retail TouchPoints

SEPTEMBER 8, 2021

adults say they begin their online shopping search on Amazon. A business model that was only possible with their unparalleled investment in the systems and shipping, fulfillment and supply chain infrastructure to support it. The Amazon Effect also is reflected in the in-person shopping experience at brick-and-mortar retailers.

Merchant Services 232

Merchant Services Payment Services Fulfillment Shipping 232

Retail TouchPoints

SEPTEMBER 8, 2023

At the same time, many retailers are reporting higher and higher shipping costs, which are affecting profits on their balance sheets. As they begin to address these expectations, many retail IT teams are finding that the process is costly and complex.

Merchant Services 218

Merchant Services Shipping Fulfillment Markdowns 218

Retail TouchPoints

JANUARY 3, 2024

Online retailers that currently use the Pitney Bowes return service and its platform partners will gain immediate access to the new network, with no additional integration required. “By These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns.

Returns 147

Returns Drop-Shipping Merchant Services Fulfillment 147

Retalon

DECEMBER 8, 2021

Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In today’s market, putting the right fulfillment system in place gets you a competitive edge.

Merchant Services 41

Merchant Services Fulfillment Drop-Shipping Shipping 41

Retail TouchPoints

JULY 15, 2020

When retail historians compile the definitive chronicle of this era, they will recall something remarkable: as merchants across the nation responded to the COVID-19 outbreak by shifting more operations online, two years’ worth of e-Commerce growth got crammed into two weeks. How to explain that paradox? Curbside Pickup/BOPIS Fraud.

Merchant Services 263

Merchant Services Payment Services Shipping Fulfillment 263

Inside Retail

AUGUST 22, 2021

In Australia, more than half of consumers now say that they prefer to shop online instead of in stores since the pandemic,” says Boyer. “So So by leveraging the information in this report, retailers can take more control of their e-commerce operations and automate a lot of those shipping challenges.”.

Shopping 173

Shopping Shipping Merchant Services Consumer 173

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. Holiday shopping insights from the Adobe Digital Economy Index predict that ecommerce will become even more ubiquitous, with U.S.

Consumer 264

Consumer Merchant Services Payment Services Drop-Shipping 264

Retail Gazette

AUGUST 8, 2023

TikTok has introduced a new logistics programme designed to make it “easier” for merchants to sell their goods on the social media platform’s UK shop. Under the programme, TikTok Shop stores, picks, packs and ships sellers’ products to those who have made a purchase. cubic litres per shipment.

Merchant Services 52

Merchant Services Fulfillment Shipping Shopping 52

Retail TouchPoints

OCTOBER 6, 2022

Among its multiple impacts, COVID-19 accelerated an elongation of the holiday shopping season that was already underway. Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that).

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Merchant Services Payment Services Promotions Location 259

Retail TouchPoints

OCTOBER 4, 2021

Flexible Payments Will Gain Further Ground. Flexible payments are continuing to gain steam, particularly among younger generations. A survey by Klarna found that 75% of Gen Z, 76% of millennials and 60% of Gen X are looking for more flexible payment options. Let the countdown begin…. 2 (Super Saturday, Dec. 18) and No.

Merchant Services 318

Merchant Services Payment Services Fulfillment Promotions 318

Inside Retail

FEBRUARY 1, 2024

AWS CEO Andy Jassy in a statement touted the unit’s “continued long-term focus on customers and feature delivery,” citing efforts to incorporate generative AI into many of its services. In the fourth quarter, Amazon Web Services (AWS) posted revenue of $24.2 billion, largely in line with analysts’ expectations.

Merchant Services 264

Merchant Services Fulfillment Advertising Shipping 264

Retail TouchPoints

SEPTEMBER 10, 2021

United Parcel Service (UPS) plans to buy Roadie , a delivery platform supporting local same-day delivery across the country. Roadie, which employs drivers using their own vehicles, can encompass shipments that aren’t compatible with UPS processes, such as perishables or items in shopping bags rather than boxes or other shipping containers.

Merchant Services 225

Merchant Services Marketing Shipping Planning 225

Mass Relators

APRIL 20, 2022

SEATTLE — Amazon Prime will soon offer members to get perks like free delivery even when they are shopping from other online merchants. “We With the introduction of Buy with Prime, we’re expanding where members can enjoy trusted and convenient Prime shopping benefits beyond Amazon, adding even more value to their membership.

Merchant Services 52

Merchant Services Payment Services ATS Fulfillment 52

Retail TouchPoints

NOVEMBER 12, 2021

It took Shopify merchants nearly 15 years to reach a cumulative GMV of $200 billion. I think a world without independent brands and independent merchants and local stores is a very boring world and a very boring landscape for commerce. At the same time, there is a deep desire among shoppers to shop locally.

Merchant Services 244

Merchant Services Shipping Fulfillment Social Commerce 244

Retail TouchPoints

MARCH 24, 2022

Where consumers live has a lot to do with which returns process they prefer. This is a big contributor to consumers’ number one complaint about returns : the label not being included in the shipping box. Retailers that can identify frequent returners can even start to introduce returns shipping charges (or restocking fees) selectively.

Returns 312

Returns Drop-Shipping Merchant Services Shipping 312

Inside Retail

NOVEMBER 22, 2022

OnePass signifies a large opportunity for the business – one that encourages customers to shop across its entire slate of brands. Adam Posner, author of The Point of Loyalty told Inside Retail the simplicity of OnePass was a strength, and that in terms of other fee-based free delivery services, it is one of the most reasonable.

Merchant Services 246

Merchant Services Fulfillment Shipping Fashion 246

Retail TouchPoints

OCTOBER 29, 2020

Economists are predicting a flat or modest increase in holiday sales compared to 2019, but they expect a big increase in online holiday shopping. As online activity has increased during the pandemic, online fraud has too, and fraudsters are poised to wipe out a big chunk of merchant profits by posing as legitimate customers.

Merchant Services 153

Merchant Services Accounting Shipping Returns 153

Retail TouchPoints

SEPTEMBER 3, 2020

In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again. Infection Control: Burden Or Benefit?

Returns 332

Returns Merchant Services Department Stores Shipping 332

365 Retail

OCTOBER 5, 2023

Global fulfilment platform Huboo has expanded its product range by investing in a raft of new services following a significant year of financial, client and commercial growth. It also allows all shipping data to be tracked in one place, while providing proactive updates and notifications for merchants and their customers.

Merchant Services 59

Merchant Services Fulfillment Returns Shipping 59

Wiser

OCTOBER 30, 2023

Understanding the dynamics of pricing in the eCommerce landscape is critical for any online merchant. Among various strategies to boost sales, securing the Buy Box plays an instrumental role in providing shoppers with a seamless online shopping experience. Amazon trusts its own fulfillment network and gives preference to FBA sellers.

Merchant Services 147

Merchant Services ATS Fulfillment Accounting 147

Retail TouchPoints

JUNE 26, 2023

And in 2014, Inditex SA, which owns fast-fashion giant Zara, implemented RFID to effectively track all its products at every step in the process. Brands can include a number of features in a 2D barcode that can help improve and ease access to customer service. alongside a large QR code. A true win-win!

Merchant Services 276

Merchant Services Inventory Management Grocer Customer Experience 276

Retail TouchPoints

JULY 10, 2020

As well, many unknowns about pending legislation and its effect on merchants around the world can cause some anxiety for those in the industry. Despite these unknowns, one thing has become apparent: Consumers are continuing to shop more and more. Getting Ahead Of Retail Regulations. With many new regulations facing U.S.

Merchant Services 154

Merchant Services Customer Experience Checkout Fulfillment 154

Retail TouchPoints

JULY 17, 2020

In recent years, bricks have morphed into clicks and taps as consumers have embraced the convenience of online shopping. Suddenly, as shopping malls shuttered and showrooms closed, brands that weren’t accustomed to selling online found themselves facing huge hurdles.

Merchant Services 204

Merchant Services Payment Services Shipping Shopping 204

Retail Minded

SEPTEMBER 21, 2021

Factor in the global pandemic and POS systems were challenged to become as sophisticated as they’ve ever been to keep up with both consumer expectations and retailers having to quickly adjust to sourcing challenges, contactless experiences, heightened shipping demands and more. Particularly since the pandemic. Pandemic Challenges Resolved.

Point of Sale 98

Point of Sale Merchant Services Payment Services Shipping 98

Retail TouchPoints

JUNE 10, 2020

However, unchecked abuse of returns policies can put a merchant out of business: 54% of the merchants surveyed in a study conducted on behalf of Forter indicated that they lost more than $5 million in revenue each year due to returns abuse. Processing legitimate returns can negatively impact a retailer’s bottom line.

Returns 152

Returns Merchant Services Drop-Shipping Accessories 152

Mass Relators

JULY 27, 2021

Walmart said Wednesday that it will make some of its online, in-store fulfillment, and store pickup technologies available to other businesses through a strategic partnership with Adobe Commerce. BENTONVILLE, Ark. Adobe says its partnership with Walmart will allow its customers to provide their own best-in-class store pickup experiences.

Merchant Services 98

Merchant Services Fulfillment Checkout Shipping 98

Retail TouchPoints

OCTOBER 15, 2020

The closure of bars and restaurants at the start of the COVID-19 pandemic meant demand at alcoholic beverage merchants, which were designated as essential retailers, spiked just as hard as it did for grocery retailers. Before COVID, ecommerce was part of our service offering but not our primary engagement with our guests.

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Management Merchant Services Fulfillment Store Operations 149

Independent Retailer

NOVEMBER 2, 2021

About 43 percent of customers online begin shopping by going directly to the search bar to find their items instead of browsing by category. Meet Consumers Where They Want to Shop. “I Crypto Payments Help Deliver a Competitive Advantage. First, up to 40 percent of customers that pay with crypto are new to the merchant.

Merchant Services 96

Merchant Services Payment Services Shipping Wholesale 96

365 Retail

NOVEMBER 14, 2022

The biggest online shopping event of the year is upon us. Bundling’ your products and services together in one package drives customer satisfaction, as they’ll be receiving a better deal overall. Upselling is a little like bundling and can also help increase your average order value while fulfilling the needs of your customer.

Merchant Services 59

Merchant Services Payment Services Inventory Management Fulfillment 59