Retail TouchPoints

OCTOBER 16, 2020

Free shipping days are behind us. Does your order fulfillment strategy live up to your customers’ expectations? Having the best product or lowest shipping fee will no longer guarantee you a sale. Delivery transparency : Real-time updates about location and shipping status notifications.

Shipping 287

Shipping Merchant Services Fulfillment Checkout 287

Retail TouchPoints

NOVEMBER 1, 2023

Experts report that chargebacks will cost merchants over $100 billion in 2023, and false claims and abuse of the chargeback process are a growing threat to merchants. The hidden expenses of wasted time, expensive fees, penalties or additional losses of goods and services add up. Internet payments mean more purchases.

Merchant Services 286

Merchant Services Payment Services Customer Experience Consumer 286

Retail TouchPoints

AUGUST 11, 2020

As the pandemic has driven the adoption of e-Commerce to a level retailers didn’t expect to see for a year or more, many are speeding up the development of digital products and services that were further ahead on their technology roadmaps. The third-party vendors will ship the products directly to the consumers’ homes.

Shipping 248

Shipping Merchant Services Payment Services Point of Sale 248

Retail TouchPoints

SEPTEMBER 12, 2023

TikTok Shop will now bring shoppable videos and livestreams directly to For You feeds across the country, and give brands, merchants and creators the tools to sell directly through shoppable content on the TikTok app.” Digital Service (USDS). reads the company announcement. The company also reiterated that all TikTok-protected U.S.

Merchant Services 262

Merchant Services Payment Services Shopping Checkout 262

Retail TouchPoints

JUNE 15, 2023

GoBolt ’s Merchant Portal is a web-based app with a suite of features designed to enable retailers to manage their orders, inventory and shipments more effectively so they can stay on top of their fulfillment and delivery operations and make better informed decisions.

Merchant Services 259

Merchant Services Fulfillment Inventory Management Shipping 259

Retail TouchPoints

AUGUST 7, 2023

That, of course, is the key to Wish’s business model — by connecting international consumers directly with manufacturers (most of them Chinese, although diversifying the company’s merchant base is one of the company’s key turnaround pillars), customers can get products for dirt cheap. Doubling down on merchants outside of China.

Merchant Services 225

Merchant Services Drop-Shipping Shipping Payment Services 225

Retail TouchPoints

DECEMBER 7, 2023

ContextLogic , the parent company of discount shopping app Wish , has launched a new third-party logistics service for non-Wish merchants called WishPost Smart Parcel.

Merchant Services 257

Merchant Services Shipping Consumer Shopping 257

Retail TouchPoints

JANUARY 10, 2023

based Amazon merchants at the end of January. Additionally, Amazon is adding a new feature to the Buy with Prime package that will enable merchants to display ratings and reviews from Amazon customers on their own online stores. The offering was previously only available by invitation.

Merchant Services 292

Merchant Services Payment Services Customer Experience Shipping 292

Retail TouchPoints

APRIL 29, 2022

On average, it costs $33, or 66%, of the price of a $50 item for retailers to process a return, up from 59% last year, Optoro estimates. . Worst of all, for all the added costs retailers take on to fulfill returns, shoppers still are unhappy after going through a hassle-filled reverse logistics process.

Returns 304

Returns Merchant Services Drop-Shipping Shipping 304

Retail TouchPoints

AUGUST 15, 2023

What it didn’t have at that point was a streamlined, intuitive online checkout process — and that quickly became a major hindrance to the company’s DTC expansion plans. “We It was an involved, intense process. Once there’s a certain percentage of fraudulent orders, financial companies [can stop servicing you].”

Checkout 198

Checkout Merchant Services Payment Services Customer Experience 198

Retail TouchPoints

JANUARY 9, 2024

In 2020 he joined Alibaba, where he is now tasked with developing the company’s strategy and building platform-level solutions around international shipping, logistics, cross-border trade and global expansion. This will cause the channel to continue to narrow, further reducing ship traffic. and how can they prepare themselves?

Merchant Services 258

Merchant Services Shipping Fulfillment Inventory Management 258

Retail TouchPoints

SEPTEMBER 8, 2023

At the same time, many retailers are reporting higher and higher shipping costs, which are affecting profits on their balance sheets. As they begin to address these expectations, many retail IT teams are finding that the process is costly and complex. Today, retailers are finding that too many dials makes the process unmanageable.

Merchant Services 223

Merchant Services Shipping Fulfillment Markdowns 223

Retail TouchPoints

JULY 10, 2023

The company says Quin helps shoppers make better and faster decisions throughout their online or in-store journeys — fulfilling any sophisticated shopping request — ranging from finding available product assortments or recipes that match a whole suite of health- or budget-related constraints — to general health and customer service.

Merchant Services 277

Merchant Services Customer Retention Shipping Marketing 277

Retalon

DECEMBER 8, 2021

Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In today’s market, putting the right fulfillment system in place gets you a competitive edge.

Merchant Services 41

Merchant Services Fulfillment Drop-Shipping Shipping 41

Retail TouchPoints

SEPTEMBER 8, 2021

A business model that was only possible with their unparalleled investment in the systems and shipping, fulfillment and supply chain infrastructure to support it. Emphasized in an article from the New York Times Magazine last fall, Shopify’s key to success has been putting the merchant first. .

Merchant Services 237

Merchant Services Payment Services Fulfillment Shipping 237

Retail TouchPoints

JANUARY 3, 2024

Online retailers that currently use the Pitney Bowes return service and its platform partners will gain immediate access to the new network, with no additional integration required. “By These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns.

Returns 147

Returns Drop-Shipping Merchant Services Fulfillment 147

Retail TouchPoints

JULY 15, 2020

When retail historians compile the definitive chronicle of this era, they will recall something remarkable: as merchants across the nation responded to the COVID-19 outbreak by shifting more operations online, two years’ worth of e-Commerce growth got crammed into two weeks. How to explain that paradox? Touchless Delivery Abuse Risk.

Merchant Services 268

Merchant Services Payment Services Shipping Fulfillment 268

Retail TouchPoints

AUGUST 4, 2021

Amazon has introduced two new Fulfillment by Amazon (FBA) programs to help merchants selling on Amazon resell customer-returned or overstocked items. Merchants can then set the price for items based on their condition and manage pricing, advertising and sales using their existing processes. by the end of 2021.

Merchant Services 299

Merchant Services Returns Wholesale Apparel 299

Retail TouchPoints

AUGUST 1, 2022

Amazon is continuing to expand its last mile services beyond its own retail ecosystem with the addition of same-day delivery service from a number of leading retailers’ stores, including PacSun , GNC , SuperDry and Diesel. The service is free for U.S. Sur La Table and 100% Pure also will join this roster in the next few months.

Merchant Services 262

Merchant Services Fulfillment Checkout Location 262

Retail TouchPoints

NOVEMBER 4, 2021

A recent report from the payments and shopping service Klarna found that 34% of shoppers actually plan to spend more on gifts this year than last year, with Gen Z ( 57% ) and millennials ( 53% ) more likely than other age groups to expand their budgets. Stressed Consumers Spread Out Spending with BNPL. said Pandya. “

Consumer 264

Consumer Merchant Services Payment Services Drop-Shipping 264

Retail Gazette

AUGUST 8, 2023

TikTok has introduced a new logistics programme designed to make it “easier” for merchants to sell their goods on the social media platform’s UK shop. Under the programme, TikTok Shop stores, picks, packs and ships sellers’ products to those who have made a purchase. cubic litres per shipment.

Merchant Services 52

Merchant Services Fulfillment Shipping Shopping 52

Inside Retail

FEBRUARY 1, 2024

AWS CEO Andy Jassy in a statement touted the unit’s “continued long-term focus on customers and feature delivery,” citing efforts to incorporate generative AI into many of its services. In the fourth quarter, Amazon Web Services (AWS) posted revenue of $24.2 billion, largely in line with analysts’ expectations.

Merchant Services 264

Merchant Services Fulfillment Advertising Shipping 264

Retail TouchPoints

SEPTEMBER 10, 2021

United Parcel Service (UPS) plans to buy Roadie , a delivery platform supporting local same-day delivery across the country. Roadie, which employs drivers using their own vehicles, can encompass shipments that aren’t compatible with UPS processes, such as perishables or items in shopping bags rather than boxes or other shipping containers.

Merchant Services 230

Merchant Services Marketing Shipping Planning 230

Retail TouchPoints

OCTOBER 4, 2021

Flexible Payments Will Gain Further Ground. Flexible payments are continuing to gain steam, particularly among younger generations. A survey by Klarna found that 75% of Gen Z, 76% of millennials and 60% of Gen X are looking for more flexible payment options. Let the countdown begin….

Merchant Services 319

Merchant Services Payment Services Fulfillment Promotions 319

Mass Relators

APRIL 20, 2022

SEATTLE — Amazon Prime will soon offer members to get perks like free delivery even when they are shopping from other online merchants. “We Members will have the flexibility to shop from merchants directly, all while enjoying the fast, free delivery, seamless checkout, and easy returns they’ve come to know and love from Amazon.”.

Merchant Services 52

Merchant Services Payment Services ATS Fulfillment 52

Retail TouchPoints

OCTOBER 6, 2022

The Mastercard SpendingPulse measures in-store and online retail sales across all forms of payment, providing a wealth of insights to help merchants refine and optimize their holiday strategies. Customer service, digital experience, personalization and other factors drive that emotional loyalty.”.

Merchant Services 264

Merchant Services Payment Services Promotions Location 264

Retail TouchPoints

NOVEMBER 12, 2021

It took Shopify merchants nearly 15 years to reach a cumulative GMV of $200 billion. I think a world without independent brands and independent merchants and local stores is a very boring world and a very boring landscape for commerce. It took just 16 months for them to double that figure. What stood out to you in the findings?

Merchant Services 248

Merchant Services Shipping Fulfillment Social Commerce 248

Retail TouchPoints

MARCH 24, 2022

Where consumers live has a lot to do with which returns process they prefer. This is a big contributor to consumers’ number one complaint about returns : the label not being included in the shipping box. Retailers that can identify frequent returners can even start to introduce returns shipping charges (or restocking fees) selectively.

Returns 312

Returns Drop-Shipping Merchant Services Shipping 312

Retail TouchPoints

OCTOBER 29, 2020

As online activity has increased during the pandemic, online fraud has too, and fraudsters are poised to wipe out a big chunk of merchant profits by posing as legitimate customers. Consumers love it because they avoid shipping fees and delays, since the goods are often available within an hour of making an order.

Merchant Services 153

Merchant Services Accounting Shipping Returns 153

365 Retail

APRIL 28, 2021

Fashion brands are pivoting to offer new, value-add delivery services and improved post-purchase experiences to enhance sales, encourage customer loyalty and protect margins, the latest data from parcelLab , the leading operations experience platform, reveals.

Merchant Services 52

Merchant Services Payment Services Fashion Checkout 52

Inside Retail

NOVEMBER 22, 2022

Adam Posner, author of The Point of Loyalty told Inside Retail the simplicity of OnePass was a strength, and that in terms of other fee-based free delivery services, it is one of the most reasonable. Taking on giants. Australia Post’s Shipster is a cautionary tale from not that long ago. Customers will be the judge.

Merchant Services 246

Merchant Services Fulfillment Shipping Fashion 246

Inside Retail

AUGUST 22, 2021

The report, commissioned by ShipStation at the end of April this year, is the company’s third annual survey of consumers that seeks to measure the impact of Covid-19 on e-commerce as well as buyers’ changing expectations of shopping, shipping and delivery services.

Shopping 173

Shopping Shipping Merchant Services Consumer 173

Retail TouchPoints

SEPTEMBER 3, 2020

In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. Whatever solutions are employed will add cost to a returns process that already cuts into profit margins. Infection Control: Burden Or Benefit?

Returns 333

Returns Merchant Services Department Stores Shipping 333

Wiser

OCTOBER 30, 2023

Understanding the dynamics of pricing in the eCommerce landscape is critical for any online merchant. Contrary to popular belief, merchants can secure the Buy Box without necessarily offering the lowest price. The goal is to demonstrate value beyond just price, emphasizing the reliability and quality of your service.

Merchant Services 147

Merchant Services ATS Fulfillment Accounting 147

365 Retail

OCTOBER 5, 2023

Global fulfilment platform Huboo has expanded its product range by investing in a raft of new services following a significant year of financial, client and commercial growth. It also allows all shipping data to be tracked in one place, while providing proactive updates and notifications for merchants and their customers.

Merchant Services 57

Merchant Services Fulfillment Returns Shipping 57

Retail TouchPoints

JULY 10, 2020

As well, many unknowns about pending legislation and its effect on merchants around the world can cause some anxiety for those in the industry. Merchants need to be aware of the constantly shifting nature of commerce and prepare accordingly to ensure they keep pace with the many factors impacting their business.

Merchant Services 155

Merchant Services Customer Experience Checkout Fulfillment 155

Retail TouchPoints

AUGUST 24, 2023

Just as with finding the right content strategy, setting up the company’s TikTok Shop was a process of trial and error: “There was some blood, sweat and even a few tears behind getting set up and figuring it out, but once we did, we were off to the races,” recalled Parkhurst. “We Either way it’s good for us.

Shopping 222

Shopping Merchant Services Fulfillment Social Commerce 222