Retail TouchPoints

DECEMBER 10, 2021

The pandemic has been a challenging time for shopping centers, and even as vaccination rates climb and shoppers return to old habits, retailers are finding that many of their shopping preferences have permanently shifted. believe open air shopping centers with the right mix of retailers are more important than ever before.

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Retail TouchPoints

JUNE 29, 2023

In Amazon ’s latest moves to bolster its logistics and fulfillment network, the company has partnered with Staples to accept customer returns and is looking for 2,500 local business to join its new Hub Delivery network. Staples Joins Amazon’s Network of Returns Partners By July 31, 2023, all Staples U.S. Retail in a statement.

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Retail TouchPoints

SEPTEMBER 26, 2023

Discount ecommerce app Wish has teamed up with parcel pickup and drop-off network Pudo to offer customers click-and-collect options at more than 1,200 locations across the U.S. Wish continues to look for an edge over newcomers like Shein and Temu , which now dominate the rankings of top shopping apps in the U.S. and Canada.

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Location Drop-Shipping Shipping Returns 202

Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

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Retail TouchPoints

AUGUST 9, 2023

Kids these days are just as happy to meet up on Roblox and Fortnite as they are going to their local shopping center. If you look at a mall from the thousand-foot view, it looks a whole lot like an Amazon fulfillment center ,” said Kyle Spencer, Co-founder of retail consultancy NextRivet in an interview with Retail TouchPoints.

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Retail TouchPoints

APRIL 29, 2022

Ecommerce returns are the new reality for retailers, but their rapid rise doesn’t have to crush conversion rates and profitability. Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. Turn Returns Upside Down.

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Returns Merchant Services Drop-Shipping Shipping 289

Retail TouchPoints

APRIL 11, 2023

Ecommerce has revolutionized retail shopping, with consumers trading in the poorly lit dressing room experience for the comfort of our own bedrooms. For some, however, this trade-off comes at the price of navigating frustrating and, at times, confusing return policies.

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Retail TouchPoints

APRIL 18, 2024

Mint House Shop Your Stay page for its NYC location. A room at the Mint House 70 Pine location in NYC. But at Mint House the shopping happens in the real world — just not in a store. They are taken to that location’s Showroom page, where they can scroll through a vast range of available products.

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Boutique Shopping Location Returns 237

Retail TouchPoints

MARCH 14, 2024

Back in the 1950’s his grandfather, Stanley Whitman, decided to open a luxury shopping mall in Florida that would rival Manhattan’s Fifth Avenue. Taking advantage of the balmy Florida weather, Bal Harbour Shops pioneered the idea of an open-air shopping mall. Matthew Whitman Lazenby and his family have never dreamed small.

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Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

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Small Biz Trends

MAY 19, 2022

Are you too busy to take care of order fulfillment in your eCommerce business? If your answer to these questions is YES, then partnering with a third-party fulfillment provider can be the right strategy to go ahead. What is an eCommerce Fulfillment Service? Most fulfillment companies also manage customer returns.

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Fulfillment Shipping Inventory Management Returns 126

Retail TouchPoints

OCTOBER 20, 2020

FedEx will partner with Happy Returns to offer the solution provider’s in-person return service at more than 2,000 FedEx Office locations. The program, which will let shoppers return ecommerce orders from Happy Returns without a box or label, will launch in Los Angeles and expand across the country by the end of October.

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Retail TouchPoints

DECEMBER 29, 2023

With sustainability issues increasingly informing many customers’ shopping decisions and habits, brands are taking this on board to appeal to their audience. Launching incentive and loyalty programs is an effective way of appealing to the customer and their interests.

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Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. For retailers struggling to avoid bankruptcy or emerge from it, a growing returns quagmire could be deadly.

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Retail TouchPoints

AUGUST 16, 2021

Glossier will return to brick-and-mortar with three permanent locations scheduled to open this year. 20, followed by a new Los Angeles store in the fall and a London location in the winter. The retailer’s physical locations drew more than 1 million visitors in 2019 with an average conversion rate of 50%.

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Returns Location Fulfillment Consumer 288

Retail TouchPoints

MAY 27, 2024

On-the-go shoppers expect to be able to solve most of their shopping problems on their phones, so access and convenience should be a given. Revisit return policies to ensure they are customer-centric and accessible for shoppers, including time to return orders and choice of locations. Don’t underestimate the human factor.

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Retail TouchPoints

APRIL 19, 2021

To overcome supply chain disruptions, many online retailers are already making changes to their existing fulfilment operations. Over one-third (37%) are assessing and implementing new technology solutions to increase supply chain efficiency, whilst 33% are splitting inventory to base fulfilment in existing UK and European facilities.

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Retail TouchPoints

MARCH 11, 2021

The pandemic has weighed heavily on brick-and-mortar retail in general and shopping centers in particular, but the industry is now emerging into a new world with new opportunities. While digital sales skyrocketed in 2020, the similarly large spike in store-based fulfillment showed that stores are still a vital part of the equation.

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Retail TouchPoints

SEPTEMBER 15, 2020

With record-setting online sales looming on the horizon for the holiday season, retailers also are bracing for an onslaught of online returns. Those retailers selling primarily or exclusively online are expecting a corresponding hike in the volume of returns, but not much difference in the return rates they have become accustomed to.

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Retail TouchPoints

APRIL 6, 2021

Returns in the retail industry have always posed a challenge. A report from Statista estimated 2020 return delivery costs at $550 million, up 64% since 2017. In addition, the past decade has seen returns baked into the business model of several direct-to-consumer starts-ups, including Warby Parker, Stitch Fix and Zappos.

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Retail TouchPoints

DECEMBER 14, 2020

Ecommerce is unlikely to ever fully return to pre-pandemic levels, and retailers need to plan for just how buying habits will change, and what that means for getting their inventory into the right place at the right time. “I This same interplay of data will be vital to fulfillment.

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Shopping Merchant Services Fulfillment Returns 299

Inside Retail

SEPTEMBER 26, 2023

For many time-conscious and demanding consumers, digital-first is the preferred way to shop. Previously, retailers competed on the quality and location of their stores, but with the rise of e-commerce, the competitive dynamic has fundamentally changed.

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Retail TouchPoints

JULY 15, 2022

The pandemic threatened the livelihood of brick-and-mortar retailers, especially those with a strong presence in shopping malls. The ability to understand our inventory on a real-time basis and on a location-by-location basis has been crucial in supporting this mission for us.”.

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Retail TouchPoints

APRIL 27, 2021

The hub will be a model for other Tanger Outlet locations in the future. The Fillogic tech-enabled facility will offer a variety of shipping services, including same-day delivery for local residents and one-stop shopping that will allow customers to conveniently drop online returns on-site.

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Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

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Retail TouchPoints

SEPTEMBER 22, 2023

Meanwhile, consumers return to brick-and-mortar stores and seek omnichannel experiences. 92% of consumers shop elsewhere to save on shipping , leading to cart abandonment. 59% of consumers expect BOPIS as a shopping option. There’s a different approach: Use networks and technology to separate logistics from locations.

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Shipping Wholesale Fulfillment Consumer 244

Retail Focus

MAY 1, 2024

NYSE: FL), has unveiled its new retail concept that delivers an elevated shopping experience and unrivaled customer service. The global retailer introduced the reinvented retail format at its Willowbrook Mall location in Wayne, N.J., Foot Locker, Inc. and will incorporate learnings from this concept into new stores.

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Retail TouchPoints

SEPTEMBER 12, 2022

But it was the stress Barbora Samieian felt while shopping for furniture after the birth of her first child that made her think there was an opportunity to completely rethink furniture design and merchandising. Sundays was founded in November 2019 by Barbora Samieian, Noah Morse, Sara Samieian, and Moe Samieian Jr.,

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Shopping Customer Experience Shipping Consumer 243

Inside Retail

MARCH 25, 2024

The platform According to Urban, Zalora’s platform services and e-commerce solutions provide brands with a one-stop shop and a single point of contact for all their e-commerce needs. Similar to blockchain technology, this allows us to track even the smallest change to the status or location of an item instantaneously,” he explained.

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Retail TouchPoints

OCTOBER 12, 2020

On one hand, personal safety and security are still top-of-mind for consumers, driving changes in everything from online shopping to brick-and-mortar store layouts and delivery models. While they often produce higher revenues and improved profit margins, they also represent risk in the form of unsold inventory and expensive returns.

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Consumer Merchant Services Payment Services Shopping 163

Retail TouchPoints

DECEMBER 28, 2021

Dive deeper into the latest solutions for enhancing the omnichannel shopping experience in the “ Ecommerce Tech Guide: The Latest Tools for Bridging the Physical-Digital Gap.” We know that today, the fulfillment option that consumers most hope to continue to use moving forward is curbside pickup ,” said Pfeiffer.

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Retail Focus

JANUARY 6, 2022

Technology within the physical store will focus on digitising operations and enabling employees to deliver a more personalised shopping experience where product advice and brand advocacy come across with greater authenticity. These large, empty anchor spaces are finding new purpose in fulfilling orders and meeting growing sales demand.

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Retail TouchPoints

MARCH 18, 2021

The return to brick-and-mortar will be a slow, steady process, and preparing stores for the great return will be as much about making shoppers comfortable as it will be about enticing them back. Cleanliness Will be Just as Important to Returning Shoppers. In-Store Fulfillment is Now Part of the Brand, Not a Convenient Extra.

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Sporting Goods Fulfillment Returns Store Layout 292

Retail TouchPoints

JULY 28, 2021

While we are taking care of our health, working from home, and shopping online, we are prioritizing people and the community. She envisions a city made up of neighborhoods that give people the opportunities they need to thrive with access to transit and parks, fresh foods and healthcare, and proximity of places to live, work, shop, and relax.

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Inside Retail

APRIL 22, 2021

Looking ahead to the future of online shopping, three key trends in particular are likely to have lasting implications. Around the world, direct-to-consumer (D2C) brands are becoming mainstream — and they’re causing a major shift in where, when and how shopping is done. Fulfilment of the future. Direct-to-consumer selling.

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Retail TouchPoints

SEPTEMBER 7, 2021

Many of these efforts changed drastically when the COVID-19 pandemic hit, resulting in a surge in customer demand for digital shopping options including delivery, curbside and touchless pickup. First, the behaviors adopted during the pandemic around online grocery shopping are likely to remain post-COVID.

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Fulfillment Inventory Management Returns Shopping 238

Retail TouchPoints

FEBRUARY 5, 2024

New Balance Debuts ‘Reconsidered’ Program To launch its new Reconsidered resale program, New Balance has teamed up with resale tech platform Archive for its branded online experience and Tersus Solutions for the cleaning, fulfillment and warehousing of trade-ins. locations throughout the year to be recycled. stores later this year. “We

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Apparel Fulfillment Location Returns 219