Remove extended-warranty
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Clyde Provides Platform for Offering Extended Warranties

Retail TouchPoints

Clyde , a product protection platform, aims to empower retailers by letting them offer their customers extended warranties and accident coverage as ways to grow revenue and drive customer loyalty.

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Consumer class action launched against JB Hi-Fi over ‘junk’ warranties

Inside Retail

Maurice Blackburn Lawyers principal Miranda Nagy described the warranties as a “junk add-on” as they expire just three to six years after purchase despite the high cost. The suit is seeking refunds for consumers who bought such warranties between January 1, 2011 and November 29, 2023.

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Second strike: Fitbit fined again for misrepresentation

Inside Retail

The company admitted that its customer service staff told 40 consumers between November 2020 and February 2022 that they did not have the right to a replacement because the two-year warranty period had expired. The post Second strike: Fitbit fined again for misrepresentation appeared first on Inside Retail Australia.

Consumer 262
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Choice probe finds retailers misleading consumers over warranties

Inside Retail

Leading Australian retailers Harvey Norman, JB Hi-Fi and The Good Guys have been accused of misleading consumers with poor-value extended warranties after an investigation led by consumer advocacy group Choice. The post Choice probe finds retailers misleading consumers over warranties appeared first on Inside Retail.

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Clyde Helps Retailers Enhance Their Post-Purchase Customer Experience

Retail TouchPoints

The platform includes two new products, Registration and Claims Plus, as well as its existing Extended Warranty solution, to help bring more value to the post-purchase experience for both retailers and customers.

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Walmart Adds Subscription Service for Everyday Essentials

Retail TouchPoints

(Photo courtesy Walmart) The Walmart Virtual Garage , a portal where customers can store information about their vehicles, including vehicle identifiers, service records, invoice history and warranties.

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COVID Changed The Game For E-Commerce – And ‘Microservices’ Are Every Brand’s Secret Weapon

Retail TouchPoints

I was personally shocked to learn that Best Buy drives about 2% of its annual revenue from the sale of extended warranties, but those warranties generate more than half of its profit. Hidden Revenue Opportunities.