Retail Customer Experience

JUNE 27, 2023

Automating online grocery selection can bring savings for food markets and consumers and drive a more rewarding customer experience.

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Grocer Consumer Customer Experience Marketing 103

Tokinomo

JUNE 28, 2023

It's time to dive into the world of data analytics and how it can supercharge brick-and-mortar stores. In this article, we're going to explore why data analytics is an absolute game-changer for physical retailers. While online stores have been riding the data wave for quite some time, it's high time we shed some light on how traditional stores can leverage data to their advantage.

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Retail Marketing Marketing 196

Shopify

JUNE 28, 2023

Learn the basics of a ship-from-store strategy, discover its six main benefits, and, if you’re a retailer considering your options, how to make an informed decision on whether ship from store suits your business.

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Shipping 98

Retail Gazette

JUNE 25, 2023

Morrisons has followed Sainsbury’s by introducing barriers to exit its self-checkout area. The feature, which makes customers scan their receipts before they can leave the store, has been brought into several supermarkets as an additional security measure, amid rising levels of shoplifting across the retail sector. A Morrisons spokesperson told The Sun : “Any customers who haven’t made a purchase simply need to ask the Morrisons customer assistant manning the self-service tills to op

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Checkout Supermarket 120

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Small Biz Trends

JUNE 29, 2023

A successful small business can be compared to a successful crew team. In this sport, eight athletes work together with the sole goal of going fast. Yet each seat is filled strategically with an athlete who can perform a specific task. Some are responsible for setting the pace of the boat while others are in charge of steering or creating traction in the water.

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Employee Engagement ATS 98

Retail TouchPoints

JUNE 28, 2023

Chicago has been nicknamed “The Second City.” However, it is at the top of the U.S. market when it comes to the funding of public art and the support of artist communities, gallery camaraderie and knowledgeable collector groups. Chicago artists and the collectors of their art are the driving force behind community revitalizations and long-term success for local restaurants, businesses and gallery spaces.

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Fashion Marketing Consumer Planning 253

Retail Dive

JUNE 29, 2023

The online-only retailer is moving quickly to remake itself with a name it says better resonates with customers and vendors.

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Retail Focus

JUNE 28, 2023

The VM and Display Show has announced the dates for their eagerly anticipated 2024 event. The show will take place on April 16th to 17th, 2024, at the esteemed Business Design Centre in London. It’s a vibrant opportunity that retail professionals should enthusiastically mark in their diaries. The VM and Display Show is not merely an event; it’s an experience that offers a fusion of learning, inspiration, and networking.

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Visual Merchandising Shopping ATS 147

Inside Retail

JUNE 28, 2023

In a significant move towards improved animal welfare, more than 200 brands have pledged their support to Humane Society International (HSI) Australia’s campaign to eliminate mulesing in the wool industry. The growing list of brands can be found in HSI’s Better Wool Guide for 2023. Mulesing is the controversial practice of removing strips of the skin of a lamb’s rear and is often done without pain relief.

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Consumer Marketing Accessories Fashion 264

Retail TouchPoints

JUNE 30, 2023

French fashion brand Lacoste is expanding the utility of its UNDW3 NFT collection, first released in June 2022, to include a Web3-based loyalty program that will allow members to earn rewards and co-create, multiple sources report. Owners of one of the company’s 11,212 “Genesis Pass” UNDW3 (pronounced “underwater”) NFTs can now convert those digital tokens into an UNDW3 Card, and connect their wallets to a new dedicated site where they will gain access to “creative sessions, contests, vid

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Fashion ATS Marketing 307

Advertisement

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail Wire

JUNE 27, 2023

Shein has faced criticism for forced labor and poor working conditions at the Chinese factories that make the cheap goods it sells to American consumers. The company pushed back against that narrative by arranging for social media influencers to tour its facilities in Guangzhou, China. The influencers came away singing Shein’s praises.

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Consumer ATS 249

Retail Focus

JUNE 26, 2023

Online businesses will live or die depending on their SEO strategy as the ruthless toll of the cost of living crisis means almost a third of businesses went to the wall, reveals the latest government statistics. You need to throw everything you can to make your business work in this climate, even just to survive, and one weapon for e-commerce business must be SEO.

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Marketing Consumer Returns Planning 246

Inside Retail

JUNE 27, 2023

Burger brand Grill’d has opened its first drive-thru location in Brisbane’s Mt Ommaney area, marking the brand’s 165th local location. Customers can get a Simon Says, Simply Grill’d, or Big Queenslander from their cars from today onwards. Grill’d says it plans to build a drive-thru network, offering Aussies quick convenience food on the go with healthy options.

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Location Planning 264

Retail TouchPoints

JUNE 28, 2023

Under Armour has named long-time Marriott executive Jim Dausch as its new Chief Customer Officer (CCO), effective July 24, 2023. The retailer also has promoted Danny Miles to EVP, Chief Technology Officer and announced the departure of current COO Colin Browne and Chief Product Officer (CPO) Lisa Collier. As CCO, Dausch will lead global brand, marketing, digital engagement and customer experience across all of Under Armour’s commerce channels, reporting directly to CEO Stephanie Linnartz, who he

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Apparel Promotions Customer Experience Marketing 279

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

Shopping

Retail Wire

JUNE 29, 2023

Retail associates are initially reluctant to embrace recommendations from artificial intelligence technology when performing their jobs. Most come to learn the benefits of the new tech but communication is key, according to companies such as Sam’s Club that use AI to improve in-store performance.

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Tokinomo

JUNE 26, 2023

Campaign scoop Press Play. Rockstar, the energy drink, plans to recruit several musicians as brand ambassadors in order to expand its customer base. The initial ambassador announced is Stormzy, a Mercury Prize-winning artist, who will be the main act at the digital concert experience on the brand's app. The concert experience, titled " Press Play ," organized by Rockstar, a brand owned by PepsiCo, will make its debut on Spotify and will be headlined by Stormzy.

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Planning ATS Marketing 186

Inside Retail

JUNE 29, 2023

Many brands are getting so caught up with trends like AI or the latest social media platform, they’re overlooking the importance of the customer experience, contends an expert in experiential retail. Speaking to Amie Larter for Inside Retail’s podcast series Retail Untangled, Michael Tutek founder and CEO at retail experience platform Preezie, says every engagement a customer has with a brand contributes to its overall reputation and impression.

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Customer Experience Checkout Returns Advertising 246

Retail TouchPoints

JUNE 28, 2023

GNC has partnered with autonomous delivery system Zipline to begin offering fully electric drone delivery in select markets in the U.S. Beginning in Salt Lake City this summer, GNC will work with Zipline to offer residential product deliveries. Customers who want to use the Zipline service in Salt Lake County must first sign up with Zipline to confirm their delivery address is eligible.

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Fulfillment Shipping Consumer Marketing 276

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Promotions

Retail Wire

JUNE 29, 2023

A lawsuit against OpenAI, the company behind ChatGPT, claims that it violates people’s copyrights and personal privacy across the Internet when it uses scraped data to make its technology smarter.

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ATS 203

Retail Gazette

JUNE 26, 2023

// Primark owner ABF upgrades profit forecast thanks to solid sales from the value fashion giant // Total group sales came in 16% higher year-on-year at £4.7bn in the third quarter Primark owner Associated British Foods has upgraded its profit forecast for the full year after the fashion retailer posted surging sales. Primark total sales jumped 13% to £1.99bn as like-for-like sales grew 7%, which it credited to “higher average selling prices” and soaring inflation.

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Beauty and Health Fast Fashion Accessories Fashion 132

Inside Retail

JUNE 29, 2023

Following a career spanning public and foreign policy, as well as nuclear diplomacy, Katrina Van De Ven decided to focus on her other love: fashion. Over a 12 month period, Van De Van created what is now one of Australia’s most exciting plus-sized fashion offers: LükBook. Here, we spoke to Van De Ven about that journey, as well as challenges she’s overcome to get where she is today.

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Fashion Marketing Management Shopping 246

Retail TouchPoints

JUNE 30, 2023

Fenty Beauty ’s new Roblox activation will feature interactive scavenger hunts, mazes and other opportunities to learn about the inspirations for, and ingredients from, some of the company’s products. The event, called The Fenty Beauty + Skin Experience , launched on June 30 and will run through July 30, 2023. The metaverse experience will reportedly teach shoppers about popular products, including Fenty Skin Melt Awf Jelly Oil Makeup-Melting Cleanser, Fenty Eau de Parfum and Fenty Beauty Gloss

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Fashion Shopping Marketing 274

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Wire

JUNE 26, 2023

Amazon.com plans to work with thousands of small businesses, including bodegas and florists, to deliver its packages. The retail, logistics and technology giant is recruiting small businesses in 23 states including Alabama, Alaska, Arkansas, California, Florida, Iowa, Indiana, Illinois, Massachusetts, Minnesota, North Carolina, North Dakota, New Jersey, New York, Ohio, South Dakota, and Washington.

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Planning 189

365 Retail

JUNE 29, 2023

LOOKFANTASTIC, part of THG Beauty, is launching a new Dermatological Skincare hub , home to all brands and products that are medical-grade and dermatologically tested and approved. The hub, which goes live on 1 st July, has been created to provide customers with comprehensive education, guidance and understanding for their skincare journey. Located on the LOOKFANTASTIC website, the Dermatological Skincare hub is designed so customers can explore products tailored to their specific needs, so whet

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Accounting Location Beauty and Health Consumer 123

Inside Retail

JUNE 30, 2023

Lifestyle brand Thankyou has opened a 12-week pop-up called Inside Store in Melbourne’s CBD to increase consumer awareness of its newly relaunched product lines. The pop-up store is located at Emporium Melbourne and will be open until September 24. Thankyou’s new home cleaning and personal care products range – Thankyou Reimagined, which the brand says will become its hero items – will feature at the Inside Store.

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ATS Apparel Location Consumer 246

Retail TouchPoints

JUNE 26, 2023

China-based shopping apps Shein and Temu have found themselves in the crosshairs of the U.S. House of Representatives. The interim findings of a House Select Committee investigating “the threat posed by the Chinese Communist Party (CCP),” was focused almost solely on questionable practices by the two popular shopping apps, in particular Temu, which has experienced a meteoric rise in the U.S. since its September 2022 debut.

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Shipping Shopping Fulfillment Fashion 262

Advertisement

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Wire

JUNE 30, 2023

A TikTok trend that shows people posting videos of themselves playing dead and covered in McDonald’s purple “Grimace shakes” has led to a surge in sales for the new beverage.

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Marketing 180

Retail Dive

JUNE 29, 2023

With sales down in part due to lower demand for COVID-19 vaccines and tests, the retailer is also closing 300 stores in the U.K.

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Inside Retail

JUNE 30, 2023

Dior will open its first store in Perth late next year, at 277 Murray Street in Wesley Quarter. The 850sqm store spans two levels and aims to offer customers an “immersive” Dior experience. “The demand for luxury products continues, and the Perth CBD will see the biggest change in its retailing landscape in the last 30 years,” said Lease Equity MD Jim Tsagalis.

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Boutique Retail Trends Marketing ATS 246

Retail TouchPoints

JUNE 27, 2023

There’s a lot of talk about artificial intelligence these days, with countless posts about how it’s changing consumer expectations , influencing operations and transforming entire industries. But is there anything your retail business can do to profit from AI? When it comes to ecommerce, the answer is a resounding “yes.” And early adopters stand to benefit significantly.

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Inventory Management Management Fulfillment Marketing 260

Advertiser: FourKites

Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.

Marketing