Retail TouchPoints

FEBRUARY 5, 2025

When building a house, you start with a blueprint. Similarly, creating a meaningful customer experience begins with a map a tool to visualize the entire journey, from initial awareness to post-purchase interactions. Customer journey mapping (CJM) is widely used in retail to analyze and plan touch points before, during and after purchase. It provides a detailed view of the customers shopping process, helping retailers understand how customers interact with their brand at every stage.

Customer Experience 270

Customer Experience Promotions Checkout Planning 270

Cisco Retail

FEBRUARY 3, 2025

Explore the 2025 technology landscape: precision AI, data security, sustainability, and partner ecosystems driving success. Discover how strategic collaboration and re-skilling will transform enterprise innovation and deliver tangible business value.

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Retail Focus

FEBRUARY 4, 2025

When you think of showcasing your products at a market or event, whats the first thing that comes to mind? A table, some chairs, and perhaps a banner? While these are essential components, theyre not enough to create a memorable and professional display. To truly stand out and attract customers, you need something that offers shelter, flexibility, and visual appealenter the gazebo.

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Outdoor Marketing Location Shopping 130

Inside Retail

FEBRUARY 3, 2025

Transitioning one of Australias leading beauty retailers from a pureplay e-commerce operation to a truly entrenched omnichannel business has been a really positive experience, Sacha Laing, Adore Beauty CEO, told Inside Retail. Becoming an integrated omnichannel retailer meant that a lot of the businesss back-end processes had to be re-engineered with its brand partners and internal teams.

Marketing 250

Marketing Fashion Customer Experience Location 250

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Marketing

Tokinomo

FEBRUARY 4, 2025

Explore the latest in retail trends for 2025, including digital platforms, AI innovations, and the growing influence of discount grocers. Dive into our 100th edition of Monthly Snacks.

Grocer 238

Grocer Retail Trends Marketing 238

Retail TouchPoints

FEBRUARY 4, 2025

The retail industrys rapid adoption of generative AI technologies will continue in 2025. Throughout 2024, many retailers moved gen AI projects from pilots into production. In 2025, retailers will scale these AI projects across the enterprise and embed the technology into core operations of their business. Today, retailers face a complex landscape marked by rising costs, supply chain disruptions, pricing pressures and high employee turnover.

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Kiosk Grocer Consumer Marketing 302

Inside Retail

FEBRUARY 6, 2025

Australians are expected to spend a record $535 million on Valentine’s Day presents for their loved ones this year. According to the Australian Retailers Association, 3.8 million Australians intend to buy gifts for their special people this year, spending $70 million (up to 15 per cent) on last year. This marks the first time that Valentine’s Day spending has exceeded $500 million.

Accounting 272

Accounting Shopping ATS 272

Retail Gazette

FEBRUARY 7, 2025

Richard Prices departure from M&S marks the end of a transformative chapter for the retailers clothing and home division. When he took over the reins as managing director in 2019, M&S was at a crossroads. Its clothing arm had long been tarnished by outdated designs and an overwhelming product range, struggling to capture the attention of a broader range of shoppers.

Fashion 107

Fashion Promotions Management Customer Experience 107

Retail TouchPoints

FEBRUARY 7, 2025

The B2B buying journey has historically been both high-touch and highly complex. But the ease and personalization found on consumer-facing ecommerce sites, especially robust marketplaces like Amazon and Walmart , are simply too good to ignore. As a result, B2B buyers are increasingly demand B2C-level experiences for their business needs, a need that is driving organizations to level up their digital experiences.

Payment Services 279

Payment Services Customer Experience Wholesale Planning 279

Retail Focus

FEBRUARY 6, 2025

As consumers move seamlessly between online, mobile, and physical store channels, retailers must keep pace through an omnichannel strategyone that unifies every customer touchpoint into a cohesive, frictionless journey. Achieving this level of integration demands meticulous planning, strong infrastructure, and expert technical support to ensure each component operates harmoniously.

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Payment Services Returns Technical Support Promotions 147

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Inside Retail

FEBRUARY 5, 2025

Pandora’s ANZ GM Travis Liddle will step down from the role at the end of this month after 4.5 years with the company. Initially sales director within the Pacific Greater Asia cluster, he assumed the GM role in September 2023. Leaving Pandora and this incredible team has not been an easy decision,” he said in a statement. “Im proud of what weve achieved and excited to see the Pandora ANZ cluster thrive under new leadership.

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Planning Consumer ATS Accessories 255

Retail Wire

FEBRUARY 5, 2025

The broccoli recall affects products sold in 20 states.

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Retail TouchPoints

FEBRUARY 6, 2025

Freedom Furniture is a well-known Australian homewares retailer thats been operating since 1981 and now has 47 stores across the country. But the merchant was suffering from a bit of an image problem that made it seem fusty and old-fashioned, a situation that led to a companywide turnaround plan initiated in 2020. In the words of Paula Mitchell, Digital General Manager, We wanted consumers to think of Freedom not as your mums brand but as your best friends brand.

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Kiosk Fulfillment Customer Experience Planning 253

Retail Focus

FEBRUARY 6, 2025

Ghalia BOUSTANI. Retail Consultant | Published author | Visiting lecturer An Exploration of Neo-Surrealism This year, the Maison & Objet fair took a bold turn with its theme, Sur/Reality. This neo-surrealist concept, as surprising as it is inspiring, perfectly embodies the fair’s mission: to push the boundaries of commerce, encourage the discovery of unexpected products, and delight visitors at every moment.

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Fashion Consumer Customer Experience Shopping 147

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AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

Inside Retail

FEBRUARY 3, 2025

Woolworths has appointed new leaders for its retail business as part of the supermarket chain’s organisational changes. The company has named Annette Karantoni as MD of Woolworths Retail, reporting to the group’s CEO Amanda Bardwell. Prior to the new role, Karantoni held several leadership positions at Woolworths including as chief supply chain officer of the group and as MD of Primary Connect.

Supermarket 235

Supermarket Returns ATS 235

Retail Gazette

FEBRUARY 4, 2025

Former Poundland boss Barry Williams was parachuted back onto the board of the discount chain late last month as owner Pepco looks to address its struggling performance. Williams stepped back from the helm of the value retailer in September 2023, when Pepco moved him across to head up and the group’s European sister chain. His arrival coincides with the departure of Poundland’s managing director Austin Cooke , who resigned from the business after seven years and more than a year sinc

Returns 112

Returns Supermarket Planning Grocer 112

Retail TouchPoints

FEBRUARY 6, 2025

1-800-Flowers.com is collaborating with Uber Direct Ubers white label delivery service for merchants to help florists meet demand during one of their busiest periods of the year (and a day when many panicked Romeos and Juliets buy flowers at the last minute) Valentines Day. The more than 1,000 local florists in the 1-800-Flowers.com network, BloomNet , can dynamically dispatch, track and fulfill same-day floral deliveries using Uber Direct even as demand spikes.

Management 269

Management Merchant Services Fulfillment Shopping 269

Retail Focus

FEBRUARY 6, 2025

Planning approval has been granted for the reconfiguration of four entrances at Highcross Shopping Centre, one of NewRivers capital partnership assets in Leicester. Highcross , a 1,100,000 sq ft regional shopping centre sits in the heart of Leicester and is the principal retail and leisure offer within the city and beyond. The four entrances – East Gates, High Street, Church Gate and Bond Street – will be reconfigured to improve customer accessibility and wayfinding, whilst the conte

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Shopping Fashion Customer Experience Management 147

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

ATS

Inside Retail

FEBRUARY 2, 2025

Coles reportedly plans to cut its range by at least 10 per cent to boost sales and achieve higher profit. According to the Australian Financial Review , the supermarket chain has been working with consultants at Bain over past months. The company has not specified the type of products that will be affected. A Coles spokesperson told the AFR the retailer was working with suppliers to improve the value, quality, range and availability of its products.

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Supermarket Planning Consumer ATS 240

Retail Gazette

FEBRUARY 4, 2025

Morrisons has introduced braille menus to its UK cafes, as it seeks to make its dining experience more accessible for visually impaired visitors. The move follows the supermarket listening to customers who require visual aids who stated that visiting a caf can be a daunting experience. Morrisons has also added a series of new food options and deals to its menu, GB News reported.

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Supermarket Grocer ATS 135

Retail TouchPoints

FEBRUARY 5, 2025

In what is likely a first for a U.S. retailer, Walmart has purchased a shopping mall the Monroeville Mall and Annex in Monroeville, Pa. Walmart paid developer CBL Properties $34 million in an all-cash deal for the site, located approximately 12 miles east of Pittsburgh. In a statement provided to CNBC , Walmart said it is very interested in being part of any future redevelopment of this site, but declined to provide further details about its plans or timelines for the property.

Sporting Goods 272

Sporting Goods Location Planning Marketing 272

Retail Focus

FEBRUARY 4, 2025

ISE 2025 proudly introduces the Esports Arena, an exciting 1,000m feature created in partnership with LVP – Liga de Videojuegos Profesional (GRUP MEDIAPRO), a global leader in esports competitions. Located in the newly unveiled Hall 8.1, the Esports Arena showcases the pivotal role AV and broadcast technology play in the booming esports industry.

ATS 147

ATS Location Management 147

Advertiser: ZoomInfo

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

Marketing

Inside Retail

FEBRUARY 3, 2025

Several retailers have been warned by Australia’s consumer watchdog over potentially misleading and problematic terms and conditions for product returns and warranties. The Australian Competition and Consumer Commission (ACCC) conducted a sweep of more than 2000 retail websites and subsequently raised concerns over businesses imposing time limits for returning defective products.

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Returns Consumer 191

Retail Wire

FEBRUARY 5, 2025

Target is continuing to feel the fallout of its diversity rollback.

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Retail TouchPoints

FEBRUARY 7, 2025

For brands, the Super Bowl has become more than just an annual sporting event the Big Game is now a big moment for brands to make a splash and connect with consumers. A game-day ad is the traditional method, but increasingly, brands are thinking outside the 30 -second ad spot with activations that lean into the cultural moment surrounding footballs big face-off.

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Apparel Marketing Consumer Location 240

Retail Focus

FEBRUARY 1, 2025

Renowned men’s personal care brand, Dr Squatch has achieved international success leading on from its partnership with J&J Global Fulfilment. Dr Squatch, which had already achieved an astounding level of success in the United States, partnered with one of the UKs leading eCommerce fulfilment specialists, J&J Global Fulfilment to support growth in the United Kingdom, Europe, and Australia.

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Fulfillment Customer Retention Shipping Management 147

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Inside Retail

FEBRUARY 5, 2025

When I worked in the luxury sector, it was synonymous with exclusivity and the unattainable, but in recent times, it has been undergoing a clear and fundamental shift. As it becomes harder to navigate uncertain markets and the ever-evolving consumer sentiment, Burberrys recent turnaround offers valuable lessons for those seeking good sustainable success in 2025 and beyond.

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Fashion Clienteling Marketing Consumer 147

Retail Wire

FEBRUARY 7, 2025

Burger King is offering love on a budget.

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Retail TouchPoints

FEBRUARY 7, 2025

Supermarket retailer Giant Eagle will leverage the end-to-end platform from Grocery TV to scale up its Leap retail media network (RMN), activating rich, relevant content on in-store TVs at nearly 200 stores across Pennsylvania, Ohio, West Virginia, Maryland and Indiana. Grocery TV will integrate these Giant Eagle screens into its advertising platform, enabling the RMN to manage and execute brand campaigns across its stores.

Advertising 243

Advertising Supermarket Customer Experience Management 243

Retail Focus

FEBRUARY 5, 2025

Open floor plans have become synonymous with modern living, offering a spacious, airy feel that many homeowners desire. However, this openness can also lead to a lack of privacy and structure. How do you maintain a sense of individuality in different areas of the home without compromising that open, communal atmosphere? The answer lies in using walls strategically to create distinct zones within your open plan.

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Planning Management 130

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.

Customer Experience