Sat.Feb 01, 2025 - Fri.Feb 07, 2025

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How Emotional Insights Transform Your CX Strategy

Retail TouchPoints

When building a house, you start with a blueprint. Similarly, creating a meaningful customer experience begins with a map a tool to visualize the entire journey, from initial awareness to post-purchase interactions. Customer journey mapping (CJM) is widely used in retail to analyze and plan touch points before, during and after purchase. It provides a detailed view of the customers shopping process, helping retailers understand how customers interact with their brand at every stage.

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Six AI Predictions For 2025 That Will Reshape How We Think About Enterprise Technology

Cisco Retail

Explore the 2025 technology landscape: precision AI, data security, sustainability, and partner ecosystems driving success. Discover how strategic collaboration and re-skilling will transform enterprise innovation and deliver tangible business value.

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Showcase Your Products in Style: Why Gazebos Make the Perfect Stall

Retail Focus

When you think of showcasing your products at a market or event, whats the first thing that comes to mind? A table, some chairs, and perhaps a banner? While these are essential components, theyre not enough to create a memorable and professional display. To truly stand out and attract customers, you need something that offers shelter, flexibility, and visual appealenter the gazebo.

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‘Not just another beauty store’: Adore Beauty CEO on entering a crowded market

Inside Retail

Transitioning one of Australias leading beauty retailers from a pureplay e-commerce operation to a truly entrenched omnichannel business has been a really positive experience, Sacha Laing, Adore Beauty CEO, told Inside Retail. Becoming an integrated omnichannel retailer meant that a lot of the businesss back-end processes had to be re-engineered with its brand partners and internal teams.

Marketing 250
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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Digital platforms, NRF 2025, and Discounters- Monthly Snacks #100

Tokinomo

Explore the latest in retail trends for 2025, including digital platforms, AI innovations, and the growing influence of discount grocers. Dive into our 100th edition of Monthly Snacks.

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Generative AI in Retail: 4 Predictions for 2025

Retail TouchPoints

The retail industrys rapid adoption of generative AI technologies will continue in 2025. Throughout 2024, many retailers moved gen AI projects from pilots into production. In 2025, retailers will scale these AI projects across the enterprise and embed the technology into core operations of their business. Today, retailers face a complex landscape marked by rising costs, supply chain disruptions, pricing pressures and high employee turnover.

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More Trending

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Australian retailers eye record spend this Valentine’s Day

Inside Retail

Australians are expected to spend a record $535 million on Valentine’s Day presents for their loved ones this year. According to the Australian Retailers Association, 3.8 million Australians intend to buy gifts for their special people this year, spending $70 million (up to 15 per cent) on last year. This marks the first time that Valentine’s Day spending has exceeded $500 million.

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M&S Clothing has transformed under Richard Price, so what’s next as he departs?

Retail Gazette

Richard Prices departure from M&S marks the end of a transformative chapter for the retailers clothing and home division. When he took over the reins as managing director in 2019, M&S was at a crossroads. Its clothing arm had long been tarnished by outdated designs and an overwhelming product range, struggling to capture the attention of a broader range of shoppers.

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3 Realities Shaping the Future of B2B Ecommerce

Retail TouchPoints

The B2B buying journey has historically been both high-touch and highly complex. But the ease and personalization found on consumer-facing ecommerce sites, especially robust marketplaces like Amazon and Walmart , are simply too good to ignore. As a result, B2B buyers are increasingly demand B2C-level experiences for their business needs, a need that is driving organizations to level up their digital experiences.

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The Importance of Omnichannel Customer Service in Modern Retail

Retail Focus

As consumers move seamlessly between online, mobile, and physical store channels, retailers must keep pace through an omnichannel strategyone that unifies every customer touchpoint into a cohesive, frictionless journey. Achieving this level of integration demands meticulous planning, strong infrastructure, and expert technical support to ensure each component operates harmoniously.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Pandora’s ANZ GM stands down as parent reveals strong revenue growth

Inside Retail

Pandora’s ANZ GM Travis Liddle will step down from the role at the end of this month after 4.5 years with the company. Initially sales director within the Pacific Greater Asia cluster, he assumed the GM role in September 2023. Leaving Pandora and this incredible team has not been an easy decision,” he said in a statement. “Im proud of what weve achieved and excited to see the Pandora ANZ cluster thrive under new leadership.

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Morrisons launches braille menus in UK cafes to improve accessibility

Retail Gazette

Morrisons has introduced braille menus to its UK cafes, as it seeks to make its dining experience more accessible for visually impaired visitors. The move follows the supermarket listening to customers who require visual aids who stated that visiting a caf can be a daunting experience. Morrisons has also added a series of new food options and deals to its menu, GB News reported.

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How AI-Driven Search and Personalization Boosted AOV 5.5% for Freedom Furniture

Retail TouchPoints

Freedom Furniture is a well-known Australian homewares retailer thats been operating since 1981 and now has 47 stores across the country. But the merchant was suffering from a bit of an image problem that made it seem fusty and old-fashioned, a situation that led to a companywide turnaround plan initiated in 2020. In the words of Paula Mitchell, Digital General Manager, We wanted consumers to think of Freedom not as your mums brand but as your best friends brand.

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Maison & Objet 2025: When Retail Meets Experience!

Retail Focus

Ghalia BOUSTANI. Retail Consultant | Published author | Visiting lecturer An Exploration of Neo-Surrealism This year, the Maison & Objet fair took a bold turn with its theme, Sur/Reality. This neo-surrealist concept, as surprising as it is inspiring, perfectly embodies the fair’s mission: to push the boundaries of commerce, encourage the discovery of unexpected products, and delight visitors at every moment.

Fashion 147
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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Woolworths appoints new leaders for retail business

Inside Retail

Woolworths has appointed new leaders for its retail business as part of the supermarket chain’s organisational changes. The company has named Annette Karantoni as MD of Woolworths Retail, reporting to the group’s CEO Amanda Bardwell. Prior to the new role, Karantoni held several leadership positions at Woolworths including as chief supply chain officer of the group and as MD of Primary Connect.

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What does Barry Williams’ return mean for Poundland?

Retail Gazette

Former Poundland boss Barry Williams was parachuted back onto the board of the discount chain late last month as owner Pepco looks to address its struggling performance. Williams stepped back from the helm of the value retailer in September 2023, when Pepco moved him across to head up and the group’s European sister chain. His arrival coincides with the departure of Poundland’s managing director Austin Cooke , who resigned from the business after seven years and more than a year sinc

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How Coach and Sephora Use Data to Drive Design Innovation

Retail TouchPoints

Nearly 60% of store design teams say their top challenge is adapting store experiences to new shopper expectations, according to Retail TouchPoints research. But retail organizations are gathering more data about their customers their behaviors, preferences and expectations than ever before, which can help guide retailers as they seek to improve the customer journey.

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NewRiver reveals a new look for Highcross Shopping Centre

Retail Focus

Planning approval has been granted for the reconfiguration of four entrances at Highcross Shopping Centre, one of NewRivers capital partnership assets in Leicester. Highcross , a 1,100,000 sq ft regional shopping centre sits in the heart of Leicester and is the principal retail and leisure offer within the city and beyond. The four entrances – East Gates, High Street, Church Gate and Bond Street – will be reconfigured to improve customer accessibility and wayfinding, whilst the conte

Shopping 147
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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Coles to cull 10 per cent of in-store range – report

Inside Retail

Coles reportedly plans to cut its range by at least 10 per cent to boost sales and achieve higher profit. According to the Australian Financial Review , the supermarket chain has been working with consultants at Bain over past months. The company has not specified the type of products that will be affected. A Coles spokesperson told the AFR the retailer was working with suppliers to improve the value, quality, range and availability of its products.

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Target Faces Class Action Lawsuit for Its DEI Policy’s Risks as Investors Claim They Were Deceived

Retail Wire

Target is continuing to feel the fallout of its diversity rollback.

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1-800-Flowers.com Partners with Uber to Manage V-Day Delivery Spikes

Retail TouchPoints

1-800-Flowers.com is collaborating with Uber Direct Ubers white label delivery service for merchants to help florists meet demand during one of their busiest periods of the year (and a day when many panicked Romeos and Juliets buy flowers at the last minute) Valentines Day. The more than 1,000 local florists in the 1-800-Flowers.com network, BloomNet , can dynamically dispatch, track and fulfill same-day floral deliveries using Uber Direct even as demand spikes.

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Experience the Thrill of Live Esports at ISE 2025’s Brand-New Arena

Retail Focus

ISE 2025 proudly introduces the Esports Arena, an exciting 1,000m feature created in partnership with LVP – Liga de Videojuegos Profesional (GRUP MEDIAPRO), a global leader in esports competitions. Located in the newly unveiled Hall 8.1, the Esports Arena showcases the pivotal role AV and broadcast technology play in the booming esports industry.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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ACCC calls out online retailers with problematic product return, warranty terms

Inside Retail

Several retailers have been warned by Australia’s consumer watchdog over potentially misleading and problematic terms and conditions for product returns and warranties. The Australian Competition and Consumer Commission (ACCC) conducted a sweep of more than 2000 retail websites and subsequently raised concerns over businesses imposing time limits for returning defective products.

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Burger King Offers Buy One, Get One Free Whopper Deal for Valentine’s Day

Retail Wire

Burger King is offering love on a budget.

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Walmart Buys Pittsburgh-Area Mall for $34 Million

Retail TouchPoints

In what is likely a first for a U.S. retailer, Walmart has purchased a shopping mall the Monroeville Mall and Annex in Monroeville, Pa. Walmart paid developer CBL Properties $34 million in an all-cash deal for the site, located approximately 12 miles east of Pittsburgh. In a statement provided to CNBC , Walmart said it is very interested in being part of any future redevelopment of this site, but declined to provide further details about its plans or timelines for the property.

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Dr Squatch reaps the rewards of International success with J&J Partnership

Retail Focus

Renowned men’s personal care brand, Dr Squatch has achieved international success leading on from its partnership with J&J Global Fulfilment. Dr Squatch, which had already achieved an astounding level of success in the United States, partnered with one of the UKs leading eCommerce fulfilment specialists, J&J Global Fulfilment to support growth in the United Kingdom, Europe, and Australia.

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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Burberry’s turnaround strategy reveals the power of emotional connection

Inside Retail

When I worked in the luxury sector, it was synonymous with exclusivity and the unattainable, but in recent times, it has been undergoing a clear and fundamental shift. As it becomes harder to navigate uncertain markets and the ever-evolving consumer sentiment, Burberrys recent turnaround offers valuable lessons for those seeking good sustainable success in 2025 and beyond.

Fashion 147
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Quiksilver, Billabong, and Volcom To Close 100-Plus US Stores as Liberated Brands Files for Bankruptcy

Retail Wire

Quiksilver, Billabong, and Volcom are shuttering their U.S. retail stores.

Apparel 264
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Starbucks Joins Data-Sharing Pact Aimed at Reducing Food Waste

Retail TouchPoints

Starbucks has joined the U.S. Food Waste Pact , a national voluntary agreement focused on using precompetitive collaboration and data sharing to cut waste in the U.S. food system. Starbucks is the second quick service restaurant (QSR) to join the Pact, joining Chick-fil-A and supermarket chains including Ahold Delhaize USA, Aldi U.S., Amazon Fresh, Raleys, Walmart and Whole Foods Market.

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Using Walls to Create Distinct Zones within Open Floor Plans

Retail Focus

Open floor plans have become synonymous with modern living, offering a spacious, airy feel that many homeowners desire. However, this openness can also lead to a lack of privacy and structure. How do you maintain a sense of individuality in different areas of the home without compromising that open, communal atmosphere? The answer lies in using walls strategically to create distinct zones within your open plan.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.