Retail Dive

DECEMBER 23, 2024

About 14 months after emerging from Chapter 11, the retailer finds itself in bankruptcy court once again. This time, it’s liquidating.

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Retail Wire

DECEMBER 25, 2024

The pork recall involves over 10,000 pounds of products.

Consumer 299

Consumer 299

Retail TouchPoints

DECEMBER 26, 2024

For consumers, grocery shopping has become a multi-location event, with shoppers visiting an average of 5.2 stores to cross every item off their lists. This grocery hopping trend has become especially prevalent thanks to consumer-friendly technology like curbside pickup, home delivery and online ordering. These time-saving and convenient offerings make it easier than ever for shoppers to take an a la carte approach to their food shopping.

Grocer 251

Grocer Checkout Customer Experience Promotions 251

Retail Focus

DECEMBER 24, 2024

After a jump in shopper counts over Panic Weekend (21 and 22 Dec 2024), Boxing Day (26 Dec 2024) store traffic is also expected to rise +2%, according to RetailNext , the leading analytics solution for bricks-and-mortar retailers. Original data from RetailNexts UK shopper traffic index, which captures billions of store visits globally each year, showed that footfall on Super Saturday (21 Dec 2024) jumped +2.2% year-on-year, prompted by retailers offering early Boxing Day discounts as well as the

Apparel 148

Apparel Fashion Shopping Consumer 148

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

Accounting

Retail Gazette

DECEMBER 24, 2024

Asdas private equity owner has enjoyed a 44m payout despite the supermarket chains ongoing struggles. Newly filed accounts for TDR Capital, which also owns pet retailer Jollyes, show its partners shared a profit pot of 43.9m in the year to March, 10m more than the 33.6m from the year prior. The highest earning partner received 2.9m, The Telegraph reported.

Supermarket 111

Supermarket Accounting Returns Marketing 111

365 Retail

DECEMBER 24, 2024

The retail industry is approaching 2025 with significant momentum and a dynamic landscape shaped by notable developments over the past year. In 2024, the sector navigated a period of change driven by shifting consumer expectations, economic pressures, and evolving workplace dynamics. A new government in the UK introduced policies that have influenced business operations and consumer spending patterns, particularly in areas such as taxation and sustainability incentives.

Retail Trends 64

Retail Trends Social Commerce Advertising Consumer 64

Dezeen

DECEMBER 25, 2024

Wood panelling and glossy floor tiles bring a nostalgic feel to this chocolate shop in London's Covent Garden , which design practice Morrisstudio and architecture firm Built Works have designed to invoke a golden age of confectionery. Barnaby produces gourmet chocolate bars inspired by childhood favourites and the shop on St Martins Lane aims to reflect the sophistication and timeless appeal of the products.

Shopping 108

Shopping Promotions Consumer Marketing 108

Retail Gazette

DECEMBER 23, 2024

Morrisons has issued an apology as customers were unable to access discounts on their festive shopping due to issues with the More loyalty card system. The supermarket has also been hit with complaints over cancelled online orders during the crucial festive shopping period, particularly affecting click and collect services. A spokesperson for the retailer confirmed that the system issues were impacting some loyalty card discounts, and said: “For More Card customers who have Morrisons Fiver

Supermarket 64

Supermarket Grocer Shopping ATS 64

365 Retail

DECEMBER 23, 2024

Did you know that retail businesses are among the top targets for cyberattacks worldwide? According to IBMs 2023 Cost of a Data Breach Report, the retail sector averages $3.28 million in losses per breach. With vast customer data flowing through point-of-sale systems, mobile apps, and e-commerce platforms, retailers are facing unprecedented cybersecurity challenges.

Payment Services 52

Payment Services Point of Sale Accounting Management 52

Retail TouchPoints

DECEMBER 23, 2024

In its broadest and most straightforward definition, a digital twin is a virtual replica of a physical object, person or process that can be used to simulate its behavior to better understand how it works in real life, according to McKinsey. Digital twins are often linked to a data source; in some cases, that means the twin is updated to reflect the original version; in others, that means these virtual items unlock insights that can be applied within a specific function or an entire organization

Payment Services 278

Payment Services Fashion Accessories Kiosk 278

Speaker: Steve Worthy, MBA

The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.

Marketing

Dezeen

DECEMBER 22, 2024

Promotion : lifestyle brand Cybex has opened a beige, monochrome flagship store in Paris as part of its continuing retail expansion strategy - nearly 20 years after the brand was founded. Located on the prestigious Rue Saint-Honor near the Louvre museum in central Paris, the store has"a unique monochromatic design DNA". Cybex has opened a flagship store in central Paris The 359-square-metre store, which is spread across two floors, was finished in various muted beige, cream and taupe tones, with

Promotions 80

Promotions Accessories Location Marketing 80

Retail Gazette

DECEMBER 27, 2024

The number of UK retailers experiencing critical financial problems are up by more than a quarter in the last three months. According to restructuring specialist Begbies Traynor, there were 2,124 retail businesses in critical financial distress in the first 11 weeks of the October to December quarter. This is a 25% jump from the 1696 in the period to July to September, but was down slightly on the 2,142 recorded in the last quarter of 2023, The Guardian reported.

Consumer 59

Consumer Planning Shopping ATS 59

365 Retail

DECEMBER 24, 2024

Holland & Barrett is preparing to launch two new stores on Londons Oxford Street, located at opposite ends of the iconic shopping destination. The openings are set to take place ahead of January, a key period for wellness-focused consumers. The first store, at 385 Oxford Street near Bond Street station, occupies 2,282 sq ft. The second, located at 146/148 Oxford Street near Tottenham Court Road, measures over 1,500 sq ft.

Location 64

Location Consumer Beauty and Health Shopping 64

Retail TouchPoints

DECEMBER 23, 2024

Closeout retailer Big Lots has initiated going of out business sales at its remaining stores following the news that a planned sale to Nexus Capital Management has fallen through. The troubled retailer is still pursuing an alternative going concern transaction with Nexus or another party, with the goal of completing a sale by early next month. Big Lots currently operates 960 stores, according to its website , and will continue to serve customers both in-store and online.

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Planning Management Location Store Operations 278

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Planning

Retail Times

DECEMBER 23, 2024

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! The frozen food retailer has expanded its global footprint and made its innovative, popular ranges more accessible than ever, launching new rapid delivery services, international concessions, and even convenience store formats.

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Retail Gazette

DECEMBER 24, 2024

December 23, the peak shopping day ahead of Christmas, has once again been fruitful for retailers across the UK. Data from MRI Software shows footfall across the UK surged 28.5% yesterday, led by a 45.5% rise in shopping centre footfall, alongside a 31.1% jump in retail parks. Footfall across UK high streets also enjoyed strong week-on-week growth, which was up 18.8%.

Shopping 59

Shopping Consumer Planning Marketing 59

365 Retail

DECEMBER 24, 2024

After a jump in shopper counts over Panic Weekend (21 and 22 Dec 2024), Boxing Day (26 Dec 2024) store traffic is also expected to rise +2%, according to RetailNext , the leading analytics solution for bricks-and-mortar retailers. Original data from RetailNexts UK shopper traffic index, which captures billions of store visits globally each year, showed that footfall on Super Saturday (21 Dec 2024) jumped +2.2% year-on-year, prompted by retailers offering early Boxing Day discounts as well as the

Apparel 59

Apparel Fashion Shopping Consumer 59

Retail TouchPoints

DECEMBER 24, 2024

For decades, household name brands have topped the consumer market. Theyve dominated shelf space at retailers around the world while owning consumer mindshare thanks to massive marketing budgets, established reputations and widespread recognition. Conversely, private labels were perceived solely as cost-effective solutions that helped stretch family budgets or worse, uncool and untrendy alternatives to the national brands they competed with on the shelf.

Consumer 278

Consumer Marketing Management Shopping 278

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Retail Times

DECEMBER 23, 2024

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! A nationwide studyfrom The Green Insurer, which is focused on helping drivers reduce carbon emissions and drive in a more environmentally friendly way, reveals that the UK will spend around 5.5 billion on the last shopping day before Christmas.

Shopping 40

Shopping 40

Retail Gazette

DECEMBER 27, 2024

Since its inception 60 years ago, Nike has long dominated the sportswear market, fuelled by innovative products, global reach and out-of-the-box marketing. But in recent years its chokehold on the industry seems to be slowing. The American sportswear giant is in the midst of its worst slump in a decade. Earlier this year it unveiled plans to cut 1,600 roles as it looks to make 1.6bn in cost savings over the next three years on the back of softer sales.

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Wholesale Consumer Fashion Marketing 59

LS Retail

DECEMBER 27, 2024

iStock/Jonathan Ross After a successful Kickstarter campaign, Cofounders Heather Aiu and Rachael Leinaala Soares launched Aloha Collection to produce Hawaii inspired waterproof bags with each contributing $2,000 of their own money. The Kickstarter campaign helped them secure their first customers and distributors. Today, their company is a multimillion-dollar brand with retail stores in Hawaii, California, and at the Walt Disney World Resort in Florida.

ATS 108

ATS 108

Retail TouchPoints

DECEMBER 23, 2024

Artificial intelligence isn’t going to replace the marketer, but the marketer who uses AI is going to replace the marketer who doesn’t. This summer, the number of Americans forecasted to use generative AI at least once per month exceeded 100 million , and more than ever, marketers need to seek ways to implement the technology in their organizations.

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Retail Marketing Marketing ATS 182

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

Management

Retail Times

DECEMBER 26, 2024

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! New Barclays Consumer Spend research shows the post-Christmas sales remain popular as UK shoppers expect to spend an average of 236 each this year, with a renewed interest in physical stores. Meanwhile, as cost-of-living pressures continue to have an impact, more Brits are using the sales to purchase practical, perishable and essential items, such as [&#

Returns 45

Returns Consumer 45

Retail Gazette

DECEMBER 22, 2024

As the year draws to a close, 2025 could be set to be another challenging period for the retail sector – withinflation still soaring and retailers hit by the impact of Labour’s first fiscal Budget. Retail Gazette speaks with industry experts to find out their predictions of which retailers will be the winners and losers of 2025. Nick Bubb Retailing analyst Winner: M&S M&S has been one of the winners of 2024, but it is well placed to build on its recent success in 2025, thanks

Department Stores 111

Department Stores Supermarket Returns Fashion 111

365 Retail

DECEMBER 24, 2024

Popular Danish lifestyle brand Sstrene Grene is set to open its newest UK store in Colchesters Culver Square Shopping Centre on Friday 17th January 2025. The Colchester store marks the brands first UK opening of 2025 and its second location in Essex, furthering its expansion across the country. The new store will feature Sstrene Grenes signature Scandinavian design and frequent product drops, offering a wide range of items such as contemporary homewares, furniture, kitchen essentials, seasonal d

Shopping 69

Shopping Location Management Planning 69

Retail TouchPoints

DECEMBER 25, 2024

During the pandemic, ecommerce returns majorly impacted retailers profit margins. As customers return to in-store shopping, retailers are continuing to face an increase in returns from online and in-store sales. This holiday season, consumers who frequently make returns may be in for a surprise. Many retailers are reportedly implementing new return policies to mitigate the increase in fraudulent returns and exchanges, with some even banning returns altogether.

Returns 162

Returns Wholesale Management Shipping 162

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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

Management

Retail Times

DECEMBER 26, 2024

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! A study conducted by researchers from Chungnam National University explores how online shopping ease and corporate social responsibility (CSR) influence global product purchases in South Korea and Japan. The research highlights how CSR initiatives, when combined with user-friendly e-commerce platforms, boost purchase frequency.

Shopping 59

Shopping Consumer 59

Retail Gazette

DECEMBER 24, 2024

Fortnum & Mason has warned customers that their festive hampers may not arrive in time for 25 December due to “staffing issues” The luxury department store said it had put caps on orders of its Christmas hampers because of high demand, The Telegraph reported. The retailer, which launched a pop-up in Heathrow Terminal 4 earlier this month, has been the subject of complaints across X – formerly Twitter – with some shoppers claiming they had been placed on hold for over

Department Stores 59

Department Stores Fulfillment ATS 59

Hyken

DECEMBER 22, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. 5 Questions Every Business Owner MUST Answer Before 2025 by Brittany Hodak (Brittany Hodak) The New Year is always the best time to work on your business, instead of in your business.

Customer Experience 63

Customer Experience Returns ATS 63

Retail TouchPoints

DECEMBER 23, 2024

Party City Holdco Inc. (PCHI) has filed for Chapter 11 bankruptcy protection in the U.S. Bankruptcy Court in the Southern District of Texas and has begun to wind down retail and wholesale operations, including holding going out of business sales prior to closing its approximately 700 stores across the country. The retailer was attempting a financial restructuring as it was emerging from its previous bankruptcy in October 2023.

Wholesale 278

Wholesale ATS Consumer Store Operations 278

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

Finance