Retail TouchPoints
NOVEMBER 14, 2024
Businesses today operate in a fast-moving cyber threat landscape. As digital operations become more complex and cybercriminals launch increasingly sophisticated phishing and malware attacks, data breaches have become common occurrences. In 2024 alone, several high-profile companies, including Dell, AT&T, Ticketmaster and Disney have suffered the consequences of a major breach.
Retail Wire
NOVEMBER 14, 2024
The bad news keeps coming for Tesla's high-profile Cybertruck, with the manufacturer issuing a recall of 2,431 vehicles due to a potentially faulty drive inverter.
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Inside Retail
NOVEMBER 14, 2024
Officeworks has launched its ‘Bring it Back for Business’ technology waste reduction initiative ahead of National Recycling Week. Officeworks noted that 81 per cent of its customers in a survey said they want to be able to recycle products such as ink, toner cartridges and computer accessories. Starting November 19, customers in Victoria can order ‘Bring it Boxes’ online to fill with recyclables and schedule a collection.
Retail Focus
NOVEMBER 14, 2024
After a hugely successful launch in the North-East, with the opening of stores in Newcastle’s Eldon square and Gateshead Metrocentre, Sephora UK is continuing to fuel their northern expansion with the announcement of its next store opening at Grosvenor’s leading city-centre retail and entertainment destination, Liverpool ONE. The new store location at Liverpool ONE is slated to open in Spring 2025 and will be the 8th store in Sephora UK’s growing physical retail portfolio, which includes stores
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Retail Gazette
NOVEMBER 12, 2024
M&S has surpassed Waitrose as the preferred grocer for Middle England for the first time, at a key period ahead of the busy Christmas season. It marks the first time that M&S has ever overtaken the premium grocer outside the festive period, when figures are skewed by higher spending on food-to-order for the party season. Unpublished market data seen by The Telegraph has revealed that M&S outpaced Waitrose in sales over the past month, with stronger growth than any other supermarket.
Retail TouchPoints
NOVEMBER 13, 2024
In 2024, retail crime is up – old-fashioned shoplifting by itself has risen 24% through the first half of the year, according to the Council on Criminal Justice. Never before has retail security been more important than today. From spotting suspicious persons on the premises to coordinating a response to threats, communication is key to keeping merchandise, employees and patrons safe and secure.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
365 Retail
NOVEMBER 13, 2024
Mud Australia has unveiled its newest store in Islington, London, thoughtfully designed to embrace the local neighbourhood’s heritage charm while providing a warm, inviting space for shoppers. The Islington store introduces unique elements that reflect the area’s character, including original pine flooring that has been stripped and stained, along with Victorian-style cornices and skirting that add a classic touch.
Retail Gazette
NOVEMBER 15, 2024
Over the last week there has been a raft of updates from fashion retailers, from Primark to M&S. The results have highlighted the different strategies fashion retailers are deploying to stay ahead in a fragmented and challenging market. From agile inventory models to premium positioning, each retailer has its own distinctive plan to drive growth amid shifting consumer behaviours, economic pressures, and rising competition.
Retail TouchPoints
NOVEMBER 14, 2024
At a time when renowned athleisure brands like Lululemon are struggling , Vuori is continuing to ride its rocket ship to growth. Last week, the company announced an $825 million investment round led by General Atlantic and Stripes Investment, bringing the premium performance brand’s valuation to a staggering $5.5 billion. The investment builds upon Vuori’s $400 million investment, led by SoftBank Vision Fund 2, in 2021.
Inside Retail
NOVEMBER 14, 2024
In a competitive e-commerce environment, customers are most likely to return to shop where they have had the best experience. Yet many retailers are falling short, explains Mareile Osthus, CEO and co-founder of Humii, a platform that essentially X-rays retailers’ online customer experience. “Experience should always be a focus point,” says Osthus. “Make sure you impress people with what you can deliver.
Speaker: Steve Worthy, MBA
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
365 Retail
NOVEMBER 13, 2024
Specialist petcare retailer Just for Pets has teamed up with Just Eat , the UK’s largest delivery network, to bring same-day delivery of petcare essentials to millions of customers. This is a first-of-its-kind collaboration on such a scale, where an on-demand delivery platform partners with a specialist petcare brand. The service launches this week across 18 Just for Pets locations and one DOG store in Cirencester, with plans for broader expansion to other pet retailers in the coming months.
Retail Focus
NOVEMBER 12, 2024
The storied legacy of Joseph Cheaney, a brand synonymous with quality craftsmanship and quintessentially British shoemaking, is entering a new chapter on New Bond Street. Known for its unwavering commitment to innovation and authenticity, Cheaney’s latest boutique represents a strategic move not just in retail location, but in aligning with a broader cultural shift – a renewed appreciation amongst modern consumers for quality, heritage, and an ever-evolving “buy less, buy better̶
Retail TouchPoints
NOVEMBER 12, 2024
1WorldSync’s 2024 Consumer Product Content Benchmark report revealed that 64% of shoppers have scanned a QR code on a product while shopping in-store. With a quick click on a smartphone, these customers have accessed hidden content, exclusive deals and lightning-fast checkouts. The result? Static shelves are morphing into dynamic, interactive shopping hubs, bridging the physical-digital divide in retail.
Inside Retail
NOVEMBER 11, 2024
Shopping is about more than just a transaction, as evidenced by our inaugural global feature on the ‘Most desirable shopping precincts’. With a strong resurgence in bricks-and-mortar retail after the global pandemic, Inside Retail decided to compile a list of the malls, high streets and neighborhoods going above and beyond to optimise the customer experience (CX) with innovative features and services.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
365 Retail
NOVEMBER 11, 2024
Just Eat , the UK’s largest delivery network, has officially entered the electronics sector through an exclusive partnership with premium tech retailer Richer Sounds. This collaboration marks Just Eat’s expansion beyond food delivery, offering a new convenience for customers with the option to order a wide range of electronic products and have them delivered within 30 minutes.
Independent Retailer
NOVEMBER 15, 2024
In this article, we’ll talk about retail management, what it is and why it’s important. Let’s look at effective strategies and tools that will help improve business efficiency. This information will be useful to entrepreneurs and business managers who implement approaches aiming at streamline processes, improving customer service and reducing costs.
A1 Retail
NOVEMBER 14, 2024
Full service digital signage solutions provider ZetaDisplay has won a new global contract with premium jewellery and watch brand THOMAS SABO. The exclusive framework agreement includes deployment and services for flagship stores, standalone boutiques, concessions and pop-ups around the world. The digital signage rollout includes 70 flagship stores worldwide, each with their own unique design and store layout requirements, along with a further 20 installations planned for 2025.
Inside Retail
NOVEMBER 13, 2024
Fashion industry insiders are speculating about the future of Australian Fashion Week (AFW) following the news of IMG’s exit from the country’s premier fashion event. Since its debut in 1996, AFW has attempted to evolve alongside Australia’s dynamic fashion landscape. Under IMG’s leadership since 2005, AFW has elevated resort collections, showcased Indigenous designers and initiated a consumer-integrated model.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
365 Retail
NOVEMBER 12, 2024
Swiss premium chocolatier Läderach is expanding its UK footprint with a new store opening at 135 High Street Kensington in early November, celebrating its 200th global location. This marks a major milestone for the brand, which has already established flagship sites on Regent Street, in Westfield London, and within Harrods’ renowned Chocolate Hall.
Retail TouchPoints
NOVEMBER 11, 2024
Build-A-Bear Workshop ’s IP partnerships have always been one of its biggest differentiators, but now the retailer is bringing its collaboration with Sanrio to the next level with a new workshop in Los Angeles. The companies will open a new retailtainment destination at Westfield Century City on November 15 to celebrate the 50th anniversary of Hello Kitty that will give consumers the chance to use Build-A-Bear’s renowned experience to customize one of Sanrio’s beloved characters.
A1 Retail
NOVEMBER 15, 2024
Between now and 8 th December, Hobbycraft will be transforming children’s hospices across the UK into winter wonderlands with handmade Christmas decorations created by colleagues. These festive makeovers will mirror the retailer’s new Christmas advert campaign, ‘Every moment is a gift’, which will raise awareness and funds for its charity partner, Together for Short Lives.
Inside Retail
NOVEMBER 10, 2024
Endeavour Group ‘s retail sales remained flat in the fiscal first quarter as customers shopped more selectively. The company’s retail sales totalled $2.54 billion, with BWS and Dan Murphy’s comparable store sales declining 1.1 per cent year over year. Online sales increased 6.3 per cent and accounted for 9.3 per cent of total retail sales.
Speaker: Beth Sunshine, SVP, Up Your Culture
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
365 Retail
NOVEMBER 11, 2024
FLANNELS , the luxury fashion retailer, has opened its latest store in Milton Keynes’ Midsummer Place Shopping Centre. Spanning 20,000 sq. ft, this new location offers a curated selection of high-end and contemporary brands, including Balenciaga, Off-White, Stone Island, Vivienne Westwood, Represent, BOSS, and New Balance. This expansion aligns with Frasers Group ‘s strategy to extend FLANNELS’ reach across the UK, transforming a former Debenhams space into a modern luxury shop
Retail TouchPoints
NOVEMBER 11, 2024
Food insecurity in the U.S. is at an all-time high, with one in four Americans struggling to afford basic groceries due to rising food costs – a situation only exacerbated by inflation. Amid this crisis, the growing interest of major retailers in a strategy called dynamic pricing raises concerns that its widespread adoption could further hinder Americans’ ability to put food on the table.
Retail Gazette
NOVEMBER 10, 2024
The Entertainer has pulled its plans to open new stores following the government’s decision to raise National Insurance contributions for employers. The toy specialist revealed it had frozen hiring at its head office and said it could no longer open two shops it had planned after announcements made in last week’s Budget. Chief executive Andrew Murphy told BBC Radio 4’s Today programme that two of the retailer’s proposed new openings had failed their viability assessments.
Inside Retail
NOVEMBER 14, 2024
Australian skincare brand Grown Alchemist has established its first flagship store in the UK, further increasing its global retail network. The store, located at 35 Beak Street, spans two levels and boasts a lab-inspired decoration with plants, as well as a selection of biotech-derived skincare items. “Grown Alchemist is one of the most exciting brands in skincare and it’s amazing to see them choose Soho for their UK flagship,” said Antonia Johns, associate director of retail & leisure at Sa
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
365 Retail
NOVEMBER 13, 2024
Marks & Spencer ( M&S ) has doubled the reach of its Beauty Takeback Scheme by expanding to an additional 60 stores, bringing the total to 100 locations across the UK. This initiative, part of M&S’s Plan A sustainability roadmap, aims to drive a more circular economy by enabling customers to recycle beauty packaging easily. Launched in partnership with HANDLE in June 2023, the scheme allows customers to recycle a variety of beauty packaging—plastic and aluminum bottles, tubes, caps,
Retail Focus
NOVEMBER 15, 2024
Today JD , the leading retailer for youth fashion and sportswear brands, unveils its highly anticipated 2024 Christmas campaign ‘ Family ’ , a vibrant and energetic celebration of the different forms of family that make the festive season special for communities around the country. With an unwavering focus on authenticity, JD presents a unique perspective on traditional family constructs through the eyes of its consumers – redefining what family really means today.
Retail Gazette
NOVEMBER 13, 2024
Homebase plunged into administration today, appointing Teneo, which immediately sold the DIY retailer’s brand, IP and up to 70 UK stores to The Range and Wilko owner CDS Superstores. But where did it go wrong for Homebase, and what will happen next? Retail Gazette explores. Homebase’s fall from grace Homebase’s demise was kickstarted by what GlobalData senior data analyst Matt Walton terms, the “disastrous ownership” by Australian conglomerate Wesfarmers.
Inside Retail
NOVEMBER 10, 2024
Dylan Best is the designer behind Melbourne-made apparel brand Best Jumpers, renowned for its utilitarian and unisex designs. The brand has recently doubled down on its Melbourne presence with the opening of its concept store in Hawksburn Village. After taking home the National Designer Award last year at PayPal Melbourne Fashion Festival, Best had his sights set on an expansion in Sydney.
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
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