Sat.Nov 09, 2024 - Fri.Nov 15, 2024

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The Real Price of a Data Breach in Retail

Retail TouchPoints

Businesses today operate in a fast-moving cyber threat landscape. As digital operations become more complex and cybercriminals launch increasingly sophisticated phishing and malware attacks, data breaches have become common occurrences. In 2024 alone, several high-profile companies, including Dell, AT&T, Ticketmaster and Disney have suffered the consequences of a major breach.

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Tesla Issues Recall for Over 2,400 Cybertrucks, the Model’s Sixth Recall in 2024

Retail Wire

The bad news keeps coming for Tesla's high-profile Cybertruck, with the manufacturer issuing a recall of 2,431 vehicles due to a potentially faulty drive inverter.

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Officeworks launches technology waste reduction initiative

Inside Retail

Officeworks has launched its ‘Bring it Back for Business’ technology waste reduction initiative ahead of National Recycling Week. Officeworks noted that 81 per cent of its customers in a survey said they want to be able to recycle products such as ink, toner cartridges and computer accessories. Starting November 19, customers in Victoria can order ‘Bring it Boxes’ online to fill with recyclables and schedule a collection.

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Sephora Liverpool will open its doors next spring 2025

Retail Focus

After a hugely successful launch in the North-East, with the opening of stores in Newcastle’s Eldon square and Gateshead Metrocentre, Sephora UK is continuing to fuel their northern expansion with the announcement of its next store opening at Grosvenor’s leading city-centre retail and entertainment destination, Liverpool ONE. The new store location at Liverpool ONE is slated to open in Spring 2025 and will be the 8th store in Sephora UK’s growing physical retail portfolio, which includes stores

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Is Your Business AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

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M&S overtakes Waitrose as Middle England’s top grocer

Retail Gazette

M&S has surpassed Waitrose as the preferred grocer for Middle England for the first time, at a key period ahead of the busy Christmas season. It marks the first time that M&S has ever overtaken the premium grocer outside the festive period, when figures are skewed by higher spending on food-to-order for the party season. Unpublished market data seen by The Telegraph has revealed that M&S outpaced Waitrose in sales over the past month, with stronger growth than any other supermarket.

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GM Looking To Cut 1,000 Jobs Yet Again

Retail Wire

General Motors is cutting back to save money and boost efficiency.

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More Trending

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The state of insolvencies in the retail industry

Retail Focus

The British high street has endured a string of high-profile insolvencies in recent years, leading to the demise of household retail brands. Retailers are fighting to stay out of the red as record-high inflation, rising rent, the cost of living crisis, and growing popularity for ecommerce dent already reduced budgets. Chris Bristow, a company liquidation and corporate rescue specialist at Real Business Rescue, examines the financial health of retail businesses under the current climate.

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Citing Costs, Saks Fifth Avenue Dims the Lights on its Holiday Show

Retail TouchPoints

After more than 20 years, Saks Fifth Avenue is cancelling the renowned holiday light show at its Fifth Avenue flagship store. The light show has become something of a cultural fixture in Manhattan during the holiday season, serving as the perfect complement to Saks’ famed holiday window displays as well as the Rockefeller Center Christmas tree. Last year’s show, sponsored by Christian Dior, was the retailer’s most dynamic yet.

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Spirit Airlines in Advanced Talks for Bankruptcy Filing Following Frontier Airlines Merger Collapse

Retail Wire

Spirit Airlines has also delayed its Q3 filing.

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Coles, Woolworths to defend class actions over discount promotions

Inside Retail

Coles and Woolworths said they will defend the class action proceedings a law firm has filed in the Federal Court of Australia concerning the supermarket chains’ allegedly false discounts. Gerard Malouf & Partners filed a class action against Coles and Woolworths, seeking to recover funds for consumers who may have been deceived by the fake price drops on the items sold in their stores. “Coles announced on September 23 that it is defending the ACCC proceedings and also intends to

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Joseph Cheaney’s Gallery-Esque Retail Boutique on New Bond Street is a Testament to a Wider Cultural Shift in Luxury

Retail Focus

The storied legacy of Joseph Cheaney, a brand synonymous with quality craftsmanship and quintessentially British shoemaking, is entering a new chapter on New Bond Street. Known for its unwavering commitment to innovation and authenticity, Cheaney’s latest boutique represents a strategic move not just in retail location, but in aligning with a broader cultural shift – a renewed appreciation amongst modern consumers for quality, heritage, and an ever-evolving “buy less, buy better̶

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The House of Mouse: Inside Primark’s Mecca for All Things Disney and Marvel

Retail TouchPoints

Thematic retail stores and exclusive IP-focused product collections are hot in retail right now: Chinese lifestyle retailer Miniso has unveiled a series of themed character flagships around the world, while Camp has been known for its exclusive brand collaborations and entertainment-driven activations for Trolls , Frozen and more. Most recently, when fashion and accessories retailer Primark unveiled its 450 th store worldwide at the Florida Mall in Orlando, it announced it would have an entire f

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Hackers Are Targeting People Who Google These 6 Keywords

Retail Wire

The newest cyberattack has a bizarre twist.

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Fashion insiders weigh in on the uncertain future of Australian Fashion Week

Inside Retail

Fashion industry insiders are speculating about the future of Australian Fashion Week (AFW) following the news of IMG’s exit from the country’s premier fashion event. Since its debut in 1996, AFW has attempted to evolve alongside Australia’s dynamic fashion landscape. Under IMG’s leadership since 2005, AFW has elevated resort collections, showcased Indigenous designers and initiated a consumer-integrated model.

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NEWS: SML RFID Delivers 98% Inventory Accuracy to Gina Tricot

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

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JD launches ‘Family’: A Christmas Campaign that strips back the decorations to reveal what’s important

Retail Focus

Today JD , the leading retailer for youth fashion and sportswear brands, unveils its highly anticipated 2024 Christmas campaign ‘ Family ’ , a vibrant and energetic celebration of the different forms of family that make the festive season special for communities around the country. With an unwavering focus on authenticity, JD presents a unique perspective on traditional family constructs through the eyes of its consumers – redefining what family really means today.

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How QR Codes Modernize Holiday Shopping Experiences

Retail TouchPoints

1WorldSync’s 2024 Consumer Product Content Benchmark report revealed that 64% of shoppers have scanned a QR code on a product while shopping in-store. With a quick click on a smartphone, these customers have accessed hidden content, exclusive deals and lightning-fast checkouts. The result? Static shelves are morphing into dynamic, interactive shopping hubs, bridging the physical-digital divide in retail.

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How Is the Restaurant Industry Changing as Red Lobster, Denny’s, and TGI Fridays Close Locations?

Retail Wire

How is the restaurant business changing as chains such as Red Lobster, TGI Fridays, and Denny's close?

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LSKD’s head of retail operations on leadership, listening and healthy conflict

Inside Retail

Bianca Richards, head of retail operations at Australian athleisure wear brand LSKD , is described by her team as a “retail powerhouse” and the “silent achiever behind the beast that has become LSKD retail. ” Richards has a reputation for executing seamless store openings and leading by listening and fostering an environment that encourages healthy conflict.

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eCommerce in 2025: How Customer Experience Drives Online Retail Success

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

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Homebase in administration: What went wrong and what next?

Retail Gazette

Homebase plunged into administration today, appointing Teneo, which immediately sold the DIY retailer’s brand, IP and up to 70 UK stores to The Range and Wilko owner CDS Superstores. But where did it go wrong for Homebase, and what will happen next? Retail Gazette explores. Homebase’s fall from grace Homebase’s demise was kickstarted by what GlobalData senior data analyst Matt Walton terms, the “disastrous ownership” by Australian conglomerate Wesfarmers.

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Pinterest Aims to Bridge the Divide Between ‘Digital Window Shopping’ and Holiday Buying

Retail TouchPoints

Pinterest has unveiled its most extensive holiday shopping experience yet this year, with more than 1,000 shoppable gift guides from celebrities, brands and publishers as well as a range of new shopping tools. With these new experiences, Pinterest said it hopes to “bridge the gap between digital window shopping and real-world transactions” by helping users find the perfect gift, create personalized shoppable wish lists, and share and shop their gift ideas all in one place.

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Amazon Reportedly Developing Smart Glasses for Faster Deliveries

Retail Wire

Supposedly, the Amazon glasses could improve a delivery driver's efficiency.

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Evening wear brand Alamour The Label to open Sydney flagship in Darlinghurst 

Inside Retail

Women fashion brand Alamour The Label will launch its first flagship store in Sydney in mid-month, marking its expansion from online to physical retail. The store, located at 255C Oxford Street, has a Mediterranean-inspired design in nude and gold tones and offers a range of collections, including the Le Rouge and Honey lines. There will also be cocktail dresses, evening attire, and vacation designs, with prices ranging from $100 to $840.

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Is Your Brand AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

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How Asos, M&S, Primark and Zalando are navigating a challenging fashion market

Retail Gazette

Over the last week there has been a raft of updates from fashion retailers, from Primark to M&S. The results have highlighted the different strategies fashion retailers are deploying to stay ahead in a fragmented and challenging market. From agile inventory models to premium positioning, each retailer has its own distinctive plan to drive growth amid shifting consumer behaviours, economic pressures, and rising competition.

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Instacart Smart Carts to Roll into 5 Independent Grocery Chains’ Aisles

Retail TouchPoints

A number of local and independent grocers — including Bowman’s Market , Maurer’s Market IGA , Neiman’s Family Market , Queen’s Price Chopper and Soelbergs Market — are adopting Instacart ‘s AI-powered smart Caper Carts. Together the stores serve customers across eight states, including Idaho, Kansas, Michigan, Missouri, Montana, Oregon, Utah and Washington.

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Wendy’s Has Officially Released the Salted Caramel Frosty

Retail Wire

Wendy's just dropped its newest Frosty flavor: Salted Caramel.

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Ecoya CEO on why Metro Martin Place was a perfect fit for its new Sydney store

Inside Retail

Born in Sydney, designed in Auckland and made in New Zealand, luxury home fragrance brand Ecoya has arrived at Martin Place, the heart of the new Metro retail precinct in Sydney. After closing its first direct-to-consumer (DTC) store in Australia in the Sydney suburb of Woollahra, the brand initially planned to open a boutique in Bondi Beach. However, when the opportunity presented, it made sense to pivot to Martin Place.

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How to Maximize Amazon Sales and Crush the Competition

With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.

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Goldsmiths relocates in centre:mk, Milton Keynes with larger luxury showroom

Retail Focus

Goldsmiths, a leading name in luxury watches and fine jewellery, is pleased to announce the relocation, upsize and opening of its new showroom in centre:mk , the heart of Milton Keynes. This prime location showcases an exquisite selection of renowned watch brands and fine jewellery collections, offering clients an unparalleled shopping experience. The new showroom features dedicated branded areas for some of the most prestigious watchmakers in the world, including TUDOR, Breitling, TAG Heuer, an

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StockX Co-founder Promoted to CEO Job

Retail TouchPoints

Sneaker marketplace StockX has named Greg Schwartz, the company’s Co-founder, President and COO, as its next CEO, effective Jan. 1, 2025. Current CEO Scott Cutler, who was one of the company’s earliest investors and advisors, will step down but will remain through 2024 to help ensure a smooth transition. Schwartz co-founded StockX, a platform for buyers and sellers of sneakers, apparel, electronics and collectibles, in 2016 with Dan Gilbert, Josh Luber and Chris Kaufman.

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Costco Recalls Nearly 80,000 Pounds of Butter Due to Missing Ingredient on Label

Retail Wire

Nearly 80,000 pounds of Kirkland Signature butter has been recalled at Costco.

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OZ Hair & Beauty, H&M, Lululemon top Online CX Index’s dispatch and delivery experience

Inside Retail

Oz Hair & Beauty, H&M, and Lululemon stood out in October for dispatch and delivery experience in the Online CX Index , Australia’s first and only online retailer performance platform powered by real data. The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points.

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a