Sat.Jun 14, 2025 - Fri.Jun 20, 2025

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The future of shopping in retail: What to expect in the next 10 years

Retail Customer Experience

Shopping journeys are becoming increasingly fragmented. Today’s consumers are influenced by multiple and often simultaneous touchpoints. To stay competitive, retailers must adapt and prioritize seamless, omnichannel experiences that engage customers wherever they are on this journey.

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How to Start a Loyalty Program That Engages Customers Effectively

Small Biz Trends

Key Takeaways Understand the Importance: Loyalty programs enhance customer retention, making it easier to keep existing customers while attracting new ones. Define Clear Goals: Establish specific objectives for your loyalty program, such as increasing repeat visits or transaction sizes, to measure success effectively. Tailor Rewards Structures: Implement engaging reward models like points-based systems, tiered rewards, or referral incentives to motivate repeat purchases.

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Why Beauty Retailers Are Missing the Mark with Their Most Valuable Customers

VMS

There’s a growing gap in beauty retail that most brands don’t see coming. While retailers pour millions into the latest tech initiatives and digital innovations, their customers have quietly evolved into something entirely different. The result? A disconnect that’s costing brands significant market share and customer loyalty. Beauty retail isn’t broken, but it’s definitely out of sync.

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Why fastest isn’t always best for online delivery: Lessons from Amazon, Walmart

Inside Retail

As consumers, we’ve been conditioned to value ‘the quicker the better’. Driven by the need for instant gratification, we’ve developed an artificial urgency and a love for ultra-fast delivery offerings. In the US, Walmart and Amazon are slogging it out in the ‘who can deliver quicker’ race, with Walmart stating it has delivered 4.4 billion items on the same or next day last year, while Amazon hit 4 billion same-day items to US shoppers (plus an additional 2 billion in Europe) in the same period.

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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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How 6G Will Transform the Retail Industry

365 Retail

While the capabilities of 5G are still being fully explored, attention is already turning to what the future of connectivity will look like. 6G is coming, and it’s set to revolutionise the retail industry. 5G has laid the foundation for seamless personalised connectivity, but 6G will take this a step further. It boasts faster speeds, near-zero latency, supports enhanced AI integration and is being developed with the purpose of supporting future technologies.

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5 Hidden Costs of an Outdated POS (And How Retailers Are Getting Ahead)

Retail Technology Review

By Rapid POS. Your point-of-sale (POS) system should make life easier—not frustrate staff, slow down lines, or confuse customers. But if you’re still using outdated tech, it might be doing more harm than good.

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Ensuring Supply Chain Due Diligence: Practical Steps for Preventing Human Rights Abuses

Retail TouchPoints

Since the enforcement of the Uyghur Forced Labor Prevention Act (UFLPA) began in 2022, U.S. Customs and Border Protection (CBP) has significantly increased its scrutiny of imports. So far, more than 15,000 shipments have been detained under the UFLPA, with a cumulative value nearing $4 billion. Importantly, enforcement isn’t limited to textiles; rather, it spans categories including electronics, automotive parts, solar panels and aluminum.

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From Insight to Action: How Leading Brands Turn Retail Audit Data Into Better Execution

Wiser

Retail audits are powerful. They give you a real-time snapshot of what’s happening at the shelf—what’s compliant, what’s missing, what’s broken. But too often, brands stop at the data collection stage or act on it as quick as they can—but often reactively. A broken display gets a photo sent to a rep. A missing tag leads to a call. An out-of-stock item triggers a scramble.

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Resilient & Fraud-Resistant POS Operations with iVend Retail

I Vend

Stay Open. Stay Secure. Retail never sleeps. Whether you run a grocery chain that scans thousands of SKUs an hour or a boutique with unpredictable footfall, a point-of-sale outage stalls revenue, frustrates shoppers, and invites errors that open the door to fraud. The good news: you don’t have to choose between resilience and security. iVend Retail bakes both into its architecture so you can keep selling even when the network drops and keep every transaction accountable.

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Co-founder Sébastien Kopp on Veja’s secret to transparency and sustainability

Inside Retail

Sébastien Kopp and Francois Ghislain Morillion set out to create sneakers differently, with the desire to trace and change every step of the production – from the raw materials to the distribution. They went to Brazil, a country they both already loved, and started to meet raw material producers. Trying to find suppliers at every level of the production chain, choosing the most ecologically and socially oriented.

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AI In The Aisles: The Executives Guide To Better In-Store Experiences

Speaker: Steve Worthy, MBA

The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.

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Build a Successful CPG Loyalty Program with These 5 Tips

Retail TouchPoints

In the ultra-competitive market for consumer packaged goods (CPG), brand loyalty programs play a crucial role in differentiating your brand from the rest. With countless product options and the rising popularity of private-label brands, building long-lasting relationships with customers is necessary. One of the most effective tools for fostering these relationships is a well-built CPG loyalty program.

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The Real Reason Target Missed Earnings (And Why You Could be Next)

The Retail Doctor

Target's empty shelves reveal a costly truth: disconnected retail operations lose sales daily. Learn why unified systems separate winners from losers.

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Macy’s Store Closures Partially Responsible for 274% Increase in Retail Layoffs, According to a New Report

Retail Wire

Macy’s store closures were part of the reason for the recent round of retail layoffs, according to a new Challenger, Gray & Christmas analysis published by Fox Business. The report paints a grim picture for U.S. workers: Employers announced roughly 696,000 job cuts between January and May 2025—an 80% jump from the same stretch last year. Retail has borne a disproportionate share of that pain.

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Retail’s IPO recalibration: From scaling fast to chasing sustainable growth

Inside Retail

Retail’s emphasis on rapid expansion is yielding to a more considered and deliberate approach. Across Australian brands, a new narrative is emerging that is defined less by aggressive growth and more by thoughtful, strategic pacing. The recent decision by direct-to-consumer furniture darling, Koala , to pause its $100 million IPO is emblematic of a broader recalibration taking place across the sector.

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Breaking The Commerce Bottleneck: Your SAP Exit Plan Starts Now

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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David’s Bridal Marries Online and In-Store CX with Shopify Integration

Retail TouchPoints

David’s Bridal is taking the next step toward fully integrating its ecommerce and store operations as it moves into a tech-driven, asset-light retail model. The biggest customer-facing change will be the introduction of an endless aisle experience in select stores, delivered via full-scale digital touchscreens powered by Shopify that will allow shoppers to access the retailer’s entire inventory, enabling them to purchase items at the store’s point-of-sale and have them shipped them directly to t

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How AI Is Quietly Transforming Window Displays in 2025

Retail Focus

AI has taken the world by storm. On the one hand, there are concerns regarding its use of copyrighted material, without compensation given to professional creatives. On the other hand, it can be used to handle extensive, complicated tasks quickly and efficiently. It is especially effective when used in conjunction with reliable data. AI Integration Across Industries AI has found use in most industries.

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Maximize Efficiency with NCR: How to Effectively Ring Up Sales

Small Biz Trends

Key Takeaways Understanding NCR’s Impact: NCR offers innovative technology solutions to enhance retail operations, making the checkout process more efficient for small businesses. User-Friendly Interface: The Ring Up by NCR Silver features a simple, intuitive user interface that streamlines transaction processing and enhances customer interactions.

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Amazon doubles down on Prime Day – makes it four in a row

Inside Retail

Amazon is extending its annual Prime Day event to four days for the first time, offering Prime members exclusive deals from July 8 to July 11 across 22 markets, including the US, UK, Canada, Germany, Australia, Singapore and Japan. Jamil Ghani, VP for Amazon Prime , said the extended sales window gives Prime members more time to score deals across categories such as fashion, pantry essentials, home improvement, personal care, toys, school supplies and premium goods. “Prime Day is about ce

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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How B&H’s Focus on Serving Customers Led to an Unlikely Endeavor — Hosting a Free Expo

Retail TouchPoints

Today on Manhattan’s West side, thousands of people are funneling into the Jacob K. Javits Convention Center for a trade-focused gathering. Not an unusual occurrence at Javits, but the expo taking place today and tomorrow is unusual in a number of ways. Bild Expo is put on by iconic Manhattan-based electronics retailer B&H , but despite the fact that the show is being run by a merchant, the goal of the event is not to sell products — or in fact to make money at all.

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Why Modular Exhibition Systems Are Ideal for Retail Environments

Retail Focus

In the ever-evolving world of retail, adaptability, aesthetics, and cost-efficiency are crucial to staying ahead of the competition. Retailers must constantly update their in-store displays, promotional setups, and product showcases to capture customer interest and reflect current trends. One solution that perfectly addresses these needs is the modular exhibition system.

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Future-Proof Your Network With Cisco’s Simpler, Smarter, Safer SD-WAN

Cisco Retail

Cisco's latest updates to our SD-WAN solutions showcase our commitment to innovation. These advancements empower businesses and deliver secure connectivity.

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Emma Sleep caught misleading shoppers with discount promotions

Inside Retail

Emma Sleep is facing federal court penalties and orders for misrepresenting the sale prices of its products online, including mattresses, bed frames, pillows, and accessories. The Australian Competition & Consumer Commission (ACCC) alleged that the company’s practice of stating products would only be available at sale prices for a limited time was not actually implemented.

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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Retail Media Remains Fragmented, but Adtech Is Helping Drive Unification

Retail TouchPoints

Over the past few years, retail media has become one of the fastest-growing channels in digital advertising, with over 250 retail media networks (RMNs) currently in operation, not to mention the countless travel platforms, food delivery apps and rideshare services that fall under the umbrella of commerce media. Retailers, agencies and brands all benefit from retail media’s continued growth by unlocking new forms of revenue, improving targeting and delivering more relevant and personalized ads to

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umdasch The Store Makers brings Italian lifestyle to Dornbirn for La Moda Bernardo

Retail Focus

Just in time for spring, the long-established family business opened its newly designed store in the heart of Dornbirn. Spanning around 350 square metres over two floors, umdasch The Store Makers realised and implemented the creative concept in its entirety. The result is an impressive shopping experience that showcases the owner family’s Italian heritage, with an authentic atmosphere, emotional storytelling and high- quality craftsmanship.

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How to Open a Retail Store: Essential Checklist for Success

Small Biz Trends

Key Takeaways Thorough Market Research: Conducting in-depth market research helps identify industry trends, competitor strategies, and customer preferences, providing a competitive advantage. Define Your Target Audience: Knowing your target demographic and their shopping behaviors allows for tailored product offerings and effective marketing strategies.

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How Bonds’ new campaign tackles the semantics of menstruation

Inside Retail

In a cultural moment where authenticity is driving brand engagement, Bonds has made a powerful statement with its latest campaign: “Call it what it is. Period.” Supported by three-time Olympian Jessica Fox, the campaign is both a marketing push and a bold social stand. With an objective to normalise conversations around menstruation, Bonds is coming into this year with an unapologetic vernacular and a reestablished focus on comfort, honesty and empowerment.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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The Most Interesting Retail Media News from Cannes Lion: Updates from CVS, Pinterest, DoorDash & More

Retail TouchPoints

Cannes Lion wasn’t always on retailers’ radars, but as retail media has steadily grown in sophistication and influence, the glitzy advertiser conference in France is quickly becoming an annual mainstay for retail marketing executives. In fact, at this year’s event, which took place June 16-20, Amazon President and CEO Andy Jassy was named the Media Person of the Year.

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Retail Roulette: When Promotions Become High‑Stakes Risks

Retail Focus

Have you ever walked into a store just to “browse” or to kill time, and walked out with a blender, three candles, and a welcome mat that you don’t really need just because it was 40% off today only? Well, we’ve all fallen for such a trap, and promotions can sometimes feel addictive to a point where we purchase things that we don’t really need. That’s the magic (and madness) of retail promotions, which is a game as unpredictable as roulette.

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Retail Media – The Origin Story

Mike Anthony

Retail Media is a big thing in the consumer goods industry, and for good reason. It is a huge opportunity for brands. First, an enhanced opportunity to reach shoppers all the way to the point where they make a purchase decision (and beyond of course). Secondly, the promise of meaningful attribution of sales against marketing spend. That is powerful stuff!

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KMD Brands sees decreased sales as markets remain volatile

Inside Retail

Outdoor and lifestyle retailer KMD Brands has seen a dip in its group sales of 0.5 per cent over a 10-month period, as of the end of May this year. Although the group’s Rip Curl brand saw a sales increase of 0.4 per cent, its Kathmandu sales dropped by 1 per cent, and Oboz experienced a 4.1 per cent decline. The group’s online sales rose 10.7 per cent year-to-date compared to the same period last year.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.