June, 2022

article thumbnail

Shopper Behavior – Don’t always believe what you read in secondary data sources

Mike Anthony

Articles and secondary reports are a critical part of any journey to get a better understanding of shopper behavior. This is true for everyone, but especially true if your shopper research budget is small or non-existent. Many of us have to rely on secondary data, found in reports discovered in our LinkedIn feed. But in my experience, some of what is shared is inaccurate or misleading.

Checkout 130
article thumbnail

Influencers: A Secret Weapon for Tackling Supply Chain Challenges

Retail TouchPoints

With supply chain challenges rampant worldwide, many brands and retailers are focusing on consistent, even proactive, communication to address the demand side of the equation. But Lindsay Jerutis, GM for ShopStyle Collective , believes that marketing and social teams are overlooking a significant opportunity: using influencers to sway product demand and respond to product availability challenges.

Consumer 363
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Harrods to open stand-alone beauty emporium in Gateshead

Retail Focus

The opening of this fifth H beauty store nationally demonstrates Harrods’ continued commitment to bringing its beauty authority, expert curation, and luxury shopping experience to a wider audience across the UK. H beauty Gateshead is opening at 9am in the Metrocentre on the 14 th June. . The latest H beauty launch follows four successful store openings, the first at Lakeside retail centre in Essex, the second at centre:mk in Milton Keynes , third at St James Quarter in Edinburgh , and the fourth

article thumbnail

Samsung Australia fined $14 million over false water-resistance claims

Inside Retail

Australia’s competition regulator said on Thursday a court has ordered the local unit of Samsung Electronics to pay a penalty of $14 million over misleading claims about a water-resistance feature in some of its smartphones. Samsung Australia admitted to misleading buyers of some of its ‘Galaxy’ phones about the water-resistance level, the Australian Competition & Consumer Commission (ACCC) said.

article thumbnail

Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

article thumbnail

Rainbow washing: What is it and why it needs to stop

Tokinomo

It’s almost the end of June and the world seems to be filled with rainbow-colored flags. The retail industry is no stranger to rainbow flags. You can see them in almost every store and even on various products from well-known brands. But where’s the line between real LGBTQ+ support and marketing?

Marketing 246
article thumbnail

Jones Soda rolling out cannabis-infused soft drinks

Retail Wire

Jones Soda is launching the Mary Jones brand of cannabis-infused drinks featuring such flavors as Blue Bubblegum and Bug Juice. “It’s a real milestone,” Tim Dodd, co-founder and CEO of Sweet Flower dispensary chain, said. “It’s a remarkable move by Jones because it’s so intentional. They’re not doing it on the sly.”.

246
246

More Trending

article thumbnail

Axonify Acquires Nudge to Enhance Frontline Training and Communication Capabilities

Retail TouchPoints

Employee training and communications software provider Axonify has acquired Nudge , an employee communication and execution platform. This combined company will aim to simplify frontline team enablement and offer best-in-class tools for frontline-devoted organizations. Financial terms of the deal were not disclosed. Axonify and Nudge will work together to deliver an integrated approach to learning, engagement and execution that leverages Axonify’s adaptive microlearning methodology with Nudge’s

article thumbnail

Despicable Discs Minion pop-up is coming to Carnaby

Retail Focus

Shaftesbury has announced the opening of Minions: The Rise of Gru Record store at 19/21 Foubert’s Place. The vinyl pop-up brings a 70’s explosion back to Carnaby to celebrate the release of Illumination’s Minions: The Rise of Gru. Dubbed Despicable Discs, the one-stop vinyl swap shop will see visitors exchange their own records for groovy gems from the 1950s, ’60s and ’70s, with all records donated to Oxfam.

Returns 287
article thumbnail

Meta to sell virtual luxury clothes on avatar fashion store

Inside Retail

Facebook owner Meta Platforms is launching a digital clothing store where users can purchase designer outfits for their avatars, CEO Mark Zuckerberg said. Virtual outfits designed by fashion brands Balenciaga, Prada and Thom Browne will be available for purchase to start, said Zuckerberg, speaking in a live video stream with Instagram’s head of fashion.

Fashion 264
article thumbnail

Shopper Marketing Weekly Snacks #12

Tokinomo

Campaign scoop. Gold Lions. The Cannes Lions International Festival of Creativity took place just a few days ago and Ogilvy managed to receive 5 Cannes Gold Lions. One of those Gold Lions was awarded for a campaign with a simple, yet powerful message: the toxicity of social media. The campaign, Reverse Selfie , for Dove showed the negative impact of social media and retouching photos.

Marketing 246
article thumbnail

AI In The Aisles: The Executives Guide To Better In-Store Experiences

Speaker: Steve Worthy, MBA

The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.

article thumbnail

Apple wants to put an end to passwords

Retail Wire

Apple this fall will introduce new software that provides users with a means to log into a variety of online accounts without having to enter a password. The technology has been designed to enter unique passkeys for verification.

article thumbnail

7 Ways to Drive Retail Growth as Inflation Peaks in the US

Intelligence Node

The ongoing Russia-Ukrain war, supply chain issues, surging demand, rising production costs, and the disruption caused by COVID-19 have all contributed to the inflation that has hit the US market. The post 7 Ways to Drive Retail Growth as Inflation Peaks in the US appeared first on Blog.

Marketing 189
article thumbnail

WWD: Sephora CEO Leaving After Less Than Two Years

Retail TouchPoints

Martin Brok, CEO and President of Sephora , is reportedly leaving the company at the end of June after a tenure of less than two years. He will be replaced by his predecessor, Chris de Lapuente, Chairman and CEO of the Selective Retailing division of LVMH Moet Hennessy Louis Vuitton , Sephora’s parent company. According to an internal release obtained by WWD , Brok’s departure is “due to a divergence of views.”.

Planning 343
article thumbnail

JD Sports opens new flagship store in Gateshead’s Metrocentre

Retail Focus

This Saturday saw JD Sports , Fashion plc, retailer of sports, fashion and outdoor brands, open the doors to its newest flagship store at Metrocentre Gateshead. The 18,000 sq. ft North-East flagship, which has tech and innovation at its heart and is home to over 50 iconic brands, has created an influx of new jobs for the community and provides local activewear advocates with their fix of all the biggest brands including Nike , adidas and The North Face.

Outdoor 209
article thumbnail

Breaking The Commerce Bottleneck: Your SAP Exit Plan Starts Now

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

article thumbnail

Weighed down by debt, Revlon collapses into bankruptcy protection

Inside Retail

After 90 years, the famous US cosmetics company Revlon has filed for Chapter 11 bankruptcy protection in order to restructure its debt. In a statement issued overnight Australian time, the company said the business would continue to operate as normal, with vendors and partners paid under normal terms for goods and services received after the filing date, and employees would continue to be paid as usual.

article thumbnail

How to make your store more Instagramable with visual merchandising

Tokinomo

People love to shop and this isn’t going to change. Even with the rising inflation and people saving up for an uncertain future, we all still got to eat. However, shopping is not just about making a purchase. It’s much more than that. Shopping can be therapeutic, a way to calm down, or, on the contrary, an entertaining experience.

article thumbnail

Topps launches trading card line featuring college athletes

Retail Wire

Topps is launching a line of trading cards that feature college athletes. The brand’s parent company, Fanatics, will share profits with some of the players and their schools. “We think this entire category is one that will not only bring new collectors into the space, but will also benefit student-athletes to expand product offerings available in the marketplace,” Derek Eiler, executive vice president of Fanatics’ college division.

189
189
article thumbnail

Moving into the Metaverse: Growing Swath of Brands Test Out Virtual Experiences

Retail TouchPoints

Editor’s Note: Be sure to check out Part 1 of this series focusing on evolving consumer perceptions of the metaverse. If the first quarter of this year was consumed with existential questioning — What exactly is the metaverse? Do we need to be a part of it? — Q2 appears to be the moment of action, when companies that answered “yes” to the second question have started to make their moves.

Jewelry 342
article thumbnail

Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

article thumbnail

How the Fashion Industry Can Pave the Way for a Sustainable Future

Retail TouchPoints

For decades, there have been continued debates surrounding sustainability and the fashion industry’s position in implementing and maintaining a sustainable value chain, where renewable resources from the environment can be continually used and human rights are protected. Focus and blame generally turn to the manufacturing, production and distribution parts of the chain, but other aspects are not usually at the forefront of the mind, especially when it comes to the consumer standpoint.

Fashion 336
article thumbnail

Supermercados ECONO Implements Software to Power Ecommerce Platform in Two Languages

Retail TouchPoints

Supermercados ECONO , a retailer with 64 grocery stores in Puerto Rico, is upgrading its current ecommerce platform, ECONO ToGo, with technology from Local Express. ECONO will utilize the tech upgrade to provide its shoppers with exceptional service. The Local Express platform includes a “drop and play” marketing content management module that can facilitate retailers’ ability to quickly incorporate retail media marketing into ecommerce platforms.

Marketing 331
article thumbnail

Apple to Expand Further into Payment Services with Built-in BNPL Option

Retail TouchPoints

At Apple ’s 2022 Worldwide Developers Conference (WWDC), the tech giant unveiled a slew of updates for its impending iOS 16 release, including a new buy now, pay later (BNPL) option that will be incorporated into Apple Wallet. The service, called Apple Pay Later , will let users split any Apple Pay purchase into four equal payments, spread over six weeks, with zero interest and no fees.

article thumbnail

Hudson Expands Global Loyalty Program to North America

Retail TouchPoints

Travel retailer Hudson , a Dufry company, has rolled out its loyalty program to its more than 1,000 stores across North America. The Red By Dufry program is already live in the 50+ countries where Dufry operates. Benefits include members-only discounts, a birthday reward, perks from car rental and hotel booking brand partners and pre-ordering through the retailer’s Reserve & Collect program, where available — all accessible via a mobile app.

Checkout 328
article thumbnail

5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

article thumbnail

Circle K Parent to Roll Out Self-Checkout Tech to 7,000 Stores

Retail TouchPoints

Alimentation Couche-Tard Inc. , parent company of the Circle K convenience store chain, will purchase more than 10,000 touchless self-checkout systems, with plans to deploy them in more than 7,000 Circle K and Couche-Tard stores in the U.S., Canada and Europe over the next three years. The Mashgin system, branded as “Smart Checkout,” relies on AI-powered technology that can improve customer checkout time up to 400%.

Checkout 328
article thumbnail

How Cashierless Stores Can Solve Labor Challenges and Create New Levels of Customer Convenience

Retail TouchPoints

Cashierless stores, also known as autonomous stores, are sprouting up in a range of venues, from airports to college campuses to sports stadiums. But the technology is still far from the mainstream — meaning there’s still plenty of “runway” for interested retailers. However, cashierless store success depends on having (or attracting) a customer base that values the convenience they offer and isn’t intimidated by the technology.

Checkout 326
article thumbnail

Exclusive Q&A: How CVS is Using Medtail to Remove the Stigma From Mental Health Care

Retail TouchPoints

One of the biggest challenges in providing healthcare mirrors the oft-repeated mantra behind retail success: offering the right product, in the right place, at the right time. For medical care, just substitute “medical professional” for “product,” and it becomes clear why the “medtail” combination has become such a strong trend. “If you think about healthcare and you think about retail, there’s a great opportunity for them to come together to improve health outcomes for people right in their com

Returns 325
article thumbnail

How China’s Missfresh Makes Rapid Grocery Delivery Pay

Retail TouchPoints

The profit margin at grocery has always been razor-thin, and now, with online grocery growing in popularity, retailers must add the costs of picking individual orders and doorstep delivery to their already tight balance sheets. A Missfresh mini-warehouse, which operates as a dark store. As grocers around the world work furiously to meet consumers’ demand for delivery without breaking the bank, Chinese online grocer Missfresh looks to have a winning model.

Grocer 321
article thumbnail

What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

article thumbnail

Walmart and Roku Team Up to Take on TV Commerce

Retail TouchPoints

Walmart and Roku have announced a new partnership “to make TV streaming the next ecommerce shopping destination.” The new deal will push the boundaries of the burgeoning realm of “TV commerce” by allowing customers to shop and buy products from ads on the Roku streaming service, with Walmart serving as the exclusive retailer for the transactions. Viewers will be able to press “OK” on their remote when they see a product they like in a shoppable ad and proceed to checkout on their TV.

Checkout 320
article thumbnail

Simon Debuts Multi-Retailer Product Search Engine Offering Mall Shoppers In-Stock Data

Retail TouchPoints

Mall operator Simon has launched a new search engine that will let shoppers research in-stock products at participating retailers in Simon properties. Simon Search, as the platform is called, is currently being tested at 29 Simon retail centers across the U.S., with a broader rollout planned for later this year. The hope is that giving shoppers visibility into in-stock inventory will boost both store traffic and conversion rates.

Location 319
article thumbnail

Bed Bath & Beyond Promotes Two Executives to Top Finance Positions

Retail TouchPoints

One day after announcing the departure of CEO Mark Tritton , Bed Bath & Beyond has named Laura Crossen as its new SVP of Finance and Chief Accounting Officer, and Susie Kim as SVP of Treasury and Investor Relations. Both appointments are effective immediately. Crossen, who has been with the retailer since 2001, will lead the team responsible for executing global accounting operations, financial reporting and tax functions, and will continue to report to EVP and CFO Gustavo Arnal.

Finance 317
article thumbnail

DoorDash Acquires Wolt, Expanding Operations to 27 Countries

Retail TouchPoints

DoorDash has acquired Wolt Enterprises , a Helsinki-based last mile delivery company. The deal will bring DoorDash to a total of 27 countries, 23 through the Wolt product and brand. The transaction is part of DoorDash’s effort to accelerate its international growth through faster product development and improved investment efficiency. Wolt CEO Miki Kuusi will oversee the combined company’s team and operations outside of the U.S., reporting directly to DoorDash CEO Tony Xu.

Consumer 316
article thumbnail

New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.