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If you’ve recently been to the beach, or maybe a kids’ baseball or soccer game, you’ve likely seen a Bogg Bag. Known (and loved) for its functionality, durability, and fun color and pattern combinations, the Bogg Bag has become the ultimate sidekick for many suburban moms nationwide. On Amazon alone, the bag has garnered more than 5,000 five-star reviews and was named the best beach bag and tote by Travel + Leisure and Good Morning America.
Recently, I have been examining what I call ‘The Invisible Enemy’ facing Australian and global retailers. This pervasive, almost intangible force is dismantling the traditional pillars of retail with alarming speed. Once, we knew our competitors. They were visible in malls, high streets, shopping centres, or online marketplaces. But today, the competitive landscape has dramatically shifted, and traditional retailers find themselves grappling with an enemy they can no longer see or predict.
An “overwhelming majority” of workers at a Whole Foods Market in Philadelphia have filed a petition with the National Labor Relations Board (NLRB) to hold a union election. A statement from the proposed union, the United Food and Commercial Workers (UFCW) Local 1776 , said: “No one should have to beg for fair compensation and better working conditions while working for one of the most profitable organic grocers in the world!
With the evolution of retail media networks, brands and retailers are seizing the opportunity to shape consumer behaviour in real-time, using in-store touch points to elevate the shopping experience. Nowhere is this more evident than in Australian supermarkets where – following international trends – the deployment of digital screens is driving significant increases in sales of participating brands.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Macy’s reported preliminary earnings for its Q3 2024, which ended Nov. 2, 2024, but has delayed the full release of results while it investigates an incident in which it appears an employee hid millions of dollars of expenses for nearly three years. The irregularity was uncovered as the retailer was preparing its financial statements for the current quarter.
American watch company Movado Group has established a joint venture with premier luxury brand distributor Norbreeze Group to enhance its market position in Singapore and Malaysia. The strategic partnership includes the management of marketing initiatives, sales operations, and distribution channels for Movado Group’s extensive brand portfolio.
AO has raised its full-year forecast once again, driven by a significant increase in both profits and sales during the first half of the year. For the six months ending 30 September 2024, the electricals retailer saw a 30% rise in adjusted profit before tax, reaching £17m, while total revenues climbed 6% to £512m. Operating profits grew by 11%, and B2C retail revenues saw a 13% increase, totalling £382m.
AO has raised its full-year forecast once again, driven by a significant increase in both profits and sales during the first half of the year. For the six months ending 30 September 2024, the electricals retailer saw a 30% rise in adjusted profit before tax, reaching £17m, while total revenues climbed 6% to £512m. Operating profits grew by 11%, and B2C retail revenues saw a 13% increase, totalling £382m.
Italian fine jewellery brand Atelier VM has officially opened its first UK flagship store in London’s prestigious Burlington Arcade. This marks a significant milestone for the brand, which has steadily expanded its presence in the UK since entering the market in 2018 with a dedicated counter in Liberty London. Situated in Mayfair, the 401 sq ft boutique at House 5 of Burlington Arcade offers a refined and intimate space for customers to explore Atelier VM’s handcrafted jewellery collections.
New Zealand’s core retail sales decreased again in the September quarter, which indicated the continued challenges facing the sector. Stats NZ’s latest Retail Trade Survey shows that core retail sales for the quarter fell 1.7 per cent year-on-year. Total retail sales (including motor vehicles and parts, and fuel) were also down 2.8 per cent. When compared with the June quarter, the total volume of retail sales decreased 0.1 per cent, with declines reported in 10 of the 15 retail industries.
Several years ago, during the Super Bowl, I was working at a small startup when my CTO came to tell me the company was planning a major commercial push to the big game’s millions of global viewers. Unfortunately, he came to me that Sunday morning. I warned him our site would likely crash and sure enough, midway through the ad, our traffic surged so much that our security firewall thought we were under attack.
Tesco is planning to open over 150 Express convenience stores in the UK over the next three years as it ramps up expansion plans. The changes, which will create more than 2,000 jobs in local communities, come as the grocery retailer celebrates the 30th anniversary of Tesco Express. The supermarket opened the doors of the first Express store in Barnes and Norbury, London in 1994 and now operates a total of 2,704 of the convenience sites.
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Moving toward its goal of making the U.S. one of its three main markets by 2026, Mango plans to operate 42 stores in the country by the end of 2024. The apparel retailer also plans to open more than 20 locations next year, primarily in the Sun Belt and Northeast, according to CNBC. The retailer’s target is to operate approximately 65 U.S. stores by the end of 2025.
What do the top retailers in Australia have in common? Resilient business models, customer-centric thinking and strong value propositions. These were the common factors we found across the retailers in the latest edition of Inside Retail’s Top 25 Retailers by Revenue annual report. While the report is free to download, a ranking only tells you so much, so we reached out to the leaders behind the brands to understand the key drivers of their commercial success in FY24.
Shaftesbury Capital has announced that Saint + Sofia, the digitally native, contemporary womenswear brand, has opened its debut bricks and mortar store in Covent Garden’s Seven Dials. Located at 35 Monmouth Street, the independent London-based fashion house is the latest brand to select the destination for its first-ever store, joining Covent Garden’s extensive roster of physical debuts.
Stirling Property Funds has purchased McGraths Hills Home large format retail (LFR) centre in Sydney’s North West Growth Area for $55 million. “The acquisition of McGraths Hill Home was well supported by our clients, who continue to be attracted to investment opportunities within the LFR sector,” said Scott Girard, head of property at Stirling. “The sector provides exceptional investment fundamentals with the ability to acquire quality assets such as McGraths Hill Home at
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
This festive period, Touchwood Solihull is inviting visitors to donate to charitable causes, as the first UK destination to install charity donation vending machines. Delivered by Light the World, the vending machines help to raise much needed funds for a number of local, national and international charities. Touchwood is home to three vending machines that are open to the public until 27 th November.
E.l.f. Cosmetics will once again tap into the universality of sports in its new multi-platform campaign, “ Eyes. Lips. Face. Fandom. ,” which will make its broadcast debut to an estimated 22 million viewers during the Macy’s Thanksgiving Parade on Thursday, Nov. 28. Image courtesy E.l.f. Beauty Starring actors Joey King ( The Kissing Booth, A Family Affair ) and Lucien Laviscount ( Emily in Paris, Waterloo Road ), the spot features the ultimate face-off — meeting the parents on Thanksgiving whil
European-style restaurant chain Caffè Concerto throws open the doors to its first northern restaurant in Victoria Leeds, owned and operated by Redical, on November 22 nd , and the restaurant has revealed a first look at its stunning interior. The brand recently announced that it had chosen Victoria Leeds as the location for its first venue in the north of England because of the city’s vibrant food and drink scene and the destination’s strong footfall, engaged visitors and high calibre food and b
Chatime Australia and its executive is facing penalties due to the underpayment of employees at 19 stores across Sydney and Melbourne. The Federal Circuit and Family Court has imposed $120,960 penalty against Chatime Australia and $11,880 against the bubble tea chain franchisor’s MD Chen Zhao for the offence. The Fair Work Ombudsman said that the company paid its employees flat rates as low as $7.59 to $24.30 per hour.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Hammerson has announced the opening of Zara’s upsized store at Bullring, with the Inditex brand creating a 51,000 sq ft flagship. Part of Hammerson’s strategy to focus on the flight to quality, Zara is the latest global brand to invest in Bullring & Grand Central, joining Sephora, The Sidemen and PURESEOUL in the last six weeks alone. The new Zara brings the Inditex brand’s latest store concept to Bullring & Grand Central, showcasing across two floors its full range of womenswear, mensw
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. 10 Trends to Guide Your 2025 CX Strategy by NICE (CMSWire) By embracing the power of cloud, digital and AI and aligning your CX initiatives with your customers’ needs, your business won’t just be keeping pace but leading the way in exceptional CX.
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! True Fit, the leading AI-driven solution that decodes size and fit for shoppers and fashion retailers, has announced its certification as a Shopify Plus Certified App Partner, helping fashion retailers selling on Shopify leverage AI-size and -fit recommendations to power conversions, improve customer lifetime value (CLV) and reduce returns.
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
In our recent Cisco AI Readiness Index, we found that only 13% of organizations consider themselves ready to capture AI’s potential, even though urgency is high. Companies are investing, but close to half of respondents say the gains aren’t meeting expectations. Here’s how organizations can get themselves better prepared.
Khloe Kardashian has partnered with Luxe Brands to launch XO Khloe’s signature fragrance. First introduced at Harrods in the UK, it will debut exclusively in the US at Ulta Beauty next month. Inspired by Khloe herself and developed by renowned perfumers – Alberto Morillas and Clement Gavarry, XO Khloe carries a rose petals scent with a touch of praline, musk and soft woods.
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
On the biggest shopping day of the year, Black Friday, Jennifer Hudson and Martha Stewart will pitch Amazon special deals as part of a series of live shopping shows produced by TalkShopLive.
Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
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