Retail TouchPoints

NOVEMBER 28, 2022

What people think about when they focus on retail innovation is the tech side of the business — next-generation marketing tools, cutting-edge last mile vehicles, frictionless checkout — but there is still plenty of innovation happening in the more foundational strategies of running a retail business. Fordham University ’s American Innovation Index (Aii) follows the logic that customers are the real judges of innovation — and if an innovation doesn’t matter to them, it won’t impact their buying b

Department Stores 287

Department Stores Target Market Checkout Consumer 287

Retail Focus

NOVEMBER 28, 2022

The retail environment has witnessed many changes during the past couple of years. Having found out that “traditional” management tools have become less relevant, brands were forced to rethink their processes to survive, stay relevant and true to their audiences. . During and following the pandemic, retail formats have changed on several levels. On the one hand, operational changes and on the other hand, changes linked to the user experience.

Customer Experience 246

Customer Experience Management Payment Services Clienteling 246

Retail TouchPoints

NOVEMBER 28, 2022

While the world may have finally emerged from the grips of the COVID-19 pandemic, customers are now grappling with record 40-year inflation highs and supply chain issues that are ushering in a host of new concerns and sentiments. Customers’ expectations are rising for the brands they do business with — whether that’s in response to an order delay or a breaking societal issue.

Shipping 284

Shipping Consumer Marketing Returns 284

Tokinomo

NOVEMBER 28, 2022

Campaign Corner. Snowman snack. When you have great snacks, everybody wants a taste. In this commercial, PepsiCo shows that snowmen are risking melting just to get to their favorite drinks and snacks. Take a look at this heartwarming commercial for a holiday fun vibe.

ATS 200

ATS Promotions Marketing 200

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

NOVEMBER 28, 2022

In a first indication of what to expect as we enter the heart of the 2022 holiday season, digital Black Friday sales hit record highs despite inflationary pressures, topping $9.1 billion and up 2.3% year-over-year according to data from Adobe Analytics. Salesforce recorded even bigger success, with its data indicating that digital sales grew 12.1% to $15 billion.

Payment Services 267

Payment Services Fulfillment Accounting Consumer 267

Retail Focus

NOVEMBER 28, 2022

Grosvenor has announced that exclusive footwear and apparel supplier, size?, has opened its debut store design concept at Liverpool ONE. Bolstering the destination’s premium retail line up on Peter’s Lane, the new 2,734 sq ft size? store is the third JD Group retailer to open at Liverpool ONE, joining JD Sports and Tessuti’s global flagship. . Spanning two floors, size?

ATS 182

ATS Kiosk Apparel Management 182

Retail Focus

NOVEMBER 28, 2022

Icon Outlet at The O2, developed by AEG and Crosstree Real Estate Partners, has announced the appointment of KLM Real Estate to act on the retail leasing, working alongside incumbent, CBRE. Icon Outlet, which is anchored by adidas, Calvin Klein, Nike, Superdry, Ted Baker, Tommy Hilfiger, and more, is celebrating strong performance figures with a robust increase of 11% on 2019 half term sales and 25% increase on like-for-like October sales.

ATS 147

ATS Management Consumer Shopping 147

Retail TouchPoints

NOVEMBER 28, 2022

Amazon has named five small businesses as the ecommerce giant’s inaugural “Products for Tomorrow,” a competition that launched this past summer with prizes including a $20,000 grant, guidance, assistance with sustainability certifications and product placement opportunities. The competition challenged U.S.-based businesses to submit products that drive sustainability through design, materials or chemistry.

Promotions 162

Promotions Marketing 162

Inside Retail

NOVEMBER 28, 2022

When Melbourne barista Melinda Elliott had to cut back on casual work shifts this year, she asked her buy-now, pay-later (BNPL) provider, Afterpay, to lower her credit limit. She did not want debt she could not afford to repay. The Australian company, owned by Twitter founder Jack Dorsey’s Block Inc, cut her limit to $2,000 from $3,000, but a few months later she added up the debts in her account and saw the limit had returned to $3,000, the maximum available. “There was no email to

Payment Services 130

Payment Services Accounting Consumer Finance 130

Retail TouchPoints

NOVEMBER 28, 2022

Six months after Martin Brok stepped down from the top post at Sephora “due to a divergence of views,” the beauty retailer has named Guillaume Motte as President and CEO. Sephora parent company LVMH announced the appointment in a LinkedIn post last week. Motte will replace Chris de Lapuente, Chairman and CEO of the LVMH Selective Retailing division, who took over the post when Brok left in June 2022.

ATS 162

ATS Fashion Shopping Marketing 162

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

NOVEMBER 28, 2022

This year, over 102 million people will buy via social platforms in the US alone and by 2025, global sales via social commerce will exceed US$1.2 trillion. Among consumers – and not just Millennials – social commerce is gaining significant traction, growing three times as fast as overall e-commerce. It’s a natural progression in a world where almost everything we think, feel, and do is shared online.

Social Commerce 130

Social Commerce Merchant Services Payment Services Fulfillment 130

Retail Wire

NOVEMBER 28, 2022

Chinese citizens across the country are taking to the streets to protest the government’s zero-COVID policy, which forces cities and companies to lock down when cases of the virus are found. China reported a record 40,347 COVID-19 infections today. Cities including Guangzhou and Chongqing are reported to be fighting a losing battle in trying to contain the virus’ spread.

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Inside Retail

NOVEMBER 28, 2022

Standing out in an online marketplace is a daunting task for any Australian and New Zealand brand – one that requires more than window dressing alone. With Black Friday and Cyber Monday around the corner, A/NZ retailers must pull out all the stops to drive eyeballs and sales. But with marketplaces open to almost all players, retailers must also stand out from the crowd without just embarking on a price war. .

Retail Marketing 130

Retail Marketing Consumer Marketing Shopping 130

Retail Wire

NOVEMBER 28, 2022

The Rands family from Rochester, MN, arrived at the entrance to the Mall of America at four in the afternoon on Thanksgiving to make sure they were the first inside the shopping center on Black Friday. The family came with “tons of blankets” to stay warm in the frigid weather so they could keep a family tradition of shopping on the unofficial start of the Christmas shopping season.

ATS 130

ATS Shopping 130

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

NOVEMBER 28, 2022

When Melbourne barista Melinda Elliott had to cut back on casual work shifts this year, she asked her buy-now, pay-later (BNPL) provider, Afterpay, to lower her credit limit. She did not want debt she could not afford to repay. The Australian company, owned by Twitter founder Jack Dorsey’s Block Inc, cut her limit to $2,000 from $3,000, but a few months later she added up the debts in her account and saw the limit had returned to $3,000, the maximum available. “There was no email to

Payment Services 130

Payment Services Accounting Consumer Finance 130

Retail Wire

NOVEMBER 28, 2022

Consumers spent $9.12 billion online on Black Friday, according to Adobe. The sales number was 2.3 percent higher than last year, setting a new record for the day. Many shoppers chose to use buy now, pay later programs this year with these types of transactions up 78 percent compared to the previous week.

Consumer 130

Consumer 130

Wiser

NOVEMBER 28, 2022

By the time most products reach the shelf, they have already traveled long distances, been in several shipping and transportation containers, and been handled by many different people just to make their way into the hands of the consumer. This can involve manufacturers, wholesalers, distributors, transportation, retailers, and the store-level employees who display the products on the shelf.

Location 148

Location Promotions Wholesale Consumer 148

Retail Wire

NOVEMBER 28, 2022

Store traffic on Black Friday increased seven percent over last year, according to RetailNext. In-store sales rose only 0.1 percent for the day, however, as shoppers spent less per visit than they did in 2021.

Shopping 130

Shopping 130

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Talking Retail

NOVEMBER 28, 2022

According to a survey by Pureprofile, 58% of Brits are watching the World Cup at home with the top items purchased being snacks (28%), alcohol (25%) and soft drinks (25%). Pizza (20%) is a more popular food choice over party food (15%) and meal deals (9%) 41% of Brits said they will go to a. This story continues at Survey: could convenience stores be World Cup winners?

ATS 115

ATS 115

Retail Wire

NOVEMBER 28, 2022

Whole Foods Market made the decision to stop selling lobsters from Maine after two organizations —Marine Stewardship Council and Seafood Watch — ended their endorsements over concerns about how fishing practices in the state were affecting rare North Atlantic right whales. The grocer said it was “committed to working with suppliers, fisheries and environmental advocacy groups” as the situation around the whales develop.

Grocer 100

Grocer Marketing 100

Small Biz Trends

NOVEMBER 28, 2022

Cyber Monday is here, and Amazon has some incredible deals for small business owners. Check out our 50 favorites in our list below, with categories like gift ideas to work essentials. Electronics. The end of the year is always a great time to upgrade your technology. Check out these discounts on laptops, Wifi routers, and more. Acer Aspire 5 Slim Laptop – The Acer Aspire 5 is 38% on Cyber Monday!

Shipping 111

Shipping Outdoor Shopping ATS 111

Retail Wire

NOVEMBER 28, 2022

The Federal Trade Commission is considering adopting new rules to address fake reviews online. A number of states are also considering actions they can take to curtail the duplicitous practice. Fake reviews led to $152 billion in online spending last year, according to the World Economic Forum.

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100

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Small Biz Trends

NOVEMBER 28, 2022

Facebook marketplace connects buyers and sellers. Facebook users who have an account can buy and list items for free. It’s a sales channel that both businesses and individuals can use. Plus there are no listing fees. What Is Marketplace on Facebook? Got a Facebook business page? A business owner can use Facebook Marketplace for businesses. You get the benefit of real-time communication with your target audience through Facebook messenger, answering inquiries and questions in real-time.

Payment Services 111

Payment Services Accounting Shipping Location 111

Retail Wire

NOVEMBER 28, 2022

Rodney McMullen, CEO of Kroger, and his counterpart at Albertsons, Vivek Sankaran, will face questions this week from members of the Senate over a proposed merger between the two companies. The deal, which would combine the two largest operators of supermarket chains in the U.S., is currently undergoing review by the Federal Trade Commission. The two companies, which operate about 5,000 stores combined, would still trail Walmart as the largest grocer in America should the deal be approved by reg

Grocer 100

Grocer Planning Supermarket ATS 100

Small Biz Trends

NOVEMBER 28, 2022

We’ve been highlighting some of the best Cyber Monday deals for small businesses at Amazon. But plenty of other merchants are offering deep discounts on their products and services today and all this week, in many cases. Cyber Monday Deals. Here’s a look at our picks for the best Cyber Monday deals for small business owners in 2022: Adobe has its entire suite of creator apps on sale through Dec. 4.

Merchant Services 110

Merchant Services Accessories Planning ATS 110

Retail Wire

NOVEMBER 28, 2022

Retailers are cutting prices to reduce inventory glut but they are also keeping a close eye on buying behavior throughout the holiday season since it may serve as a window into what they can expect in 2023. “We’re going to spend a lot of time right now focused on executing our plan, getting through the holiday season and then assessing the consumer and the overall retail landscape as we look to 2023,” Brian Cornell, Target CEO, said on the retailer’s earnings call this month.

Planning 100

Planning Consumer 100

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Retail Dive

NOVEMBER 28, 2022

Retail has greatly transformed over the last few years, as more commerce moves online and influencers play a growing role in driving product affinity.

Shopping 116

Shopping 116

Small Biz Trends

NOVEMBER 28, 2022

New bills have been introduced to help ensure equitable access to Small Business Administration (SBA) lending programs for employee-owned small businesses. New Bill Would Expand Access to SBA Loan Programs for Some Small Businesses. The bills were introduced by House Small Business Committee Chairwoman Nydia M. Velázquez, and Subcommittee on Oversight, Investigations, and Regulations Chairman Dean Phillips.

Finance 105

Finance 105

365 Retail

NOVEMBER 28, 2022

The retail environment has witnessed many changes during the past couple of years. Having found out that “traditional” management tools have become less relevant, brands were forced to rethink their processes to survive, stay relevant and true to their audiences. . During and following the pandemic, retail formats have changed on several levels. On the one hand, operational changes and on the other hand, changes linked to the user experience.

Customer Experience 98

Customer Experience Management Payment Services Clienteling 98

Small Biz Trends

NOVEMBER 28, 2022

With all the changes in paid search engine marketing , it has become more difficult to get a return on your investment. This does not mean that small businesses should forget about this marketing channel. On The Small Business Radio Show this week, I tackled this subject with Andrew Warden who serves as SEMrush’s Chief Marketing Officer and leads a team of over 150 global marketing and communications professionals.

Marketing 105

Marketing Returns ATS 105

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

Planning