Retail Gazette

JULY 27, 2023

More House of Fraser stores could be set to close, Frasers Group has warned. The retailer’s chief executive Michael Murray said House of Fraser’s portfolio was “continually under review” and that some outlets were still “too big and we have to find solutions for the excess space” The news comes after the business has suffered numerous store closures, with Mike Ashley admitting in 2019 that buying the department store was a mistake.

Department Stores 98

Department Stores Shopping Fashion 98

Inside Retail

JULY 27, 2023

Subscription-based meal kit provider Marley Spoon plans to revise its full-year revenue guidance after sales plummeted on soft consumer demand. For the quarter to June 30, net revenue fell 21 per cent to €86 million (A$141.31 million) while operating EBITDA slumped 161 per cent to A$3.94 million. In Australia, net revenue grew marginally, up 1 per cent to $59.32 million while the US market reported a 9.1 per cent increase to $67.37 million.

Consumer 246

Consumer Planning Marketing 246

Retail TouchPoints

JULY 27, 2023

Authentic Brands Group has received approval from the U.S. Bankruptcy Court for the District of Delaware to purchase footwear brand Rockport. Financial terms of the deal were not disclosed. In addition, Authentic has signed a long-term licensing agreement with Marc Fisher Footwear , a leading full-service fashion footwear company and the U.S. footwear partner for the Authentic-owned brands Nine West, Hunter Boots and Bandolino brands.

Wholesale 231

Wholesale Accessories Apparel Fashion 231

Inside Retail

JULY 27, 2023

Does your team sort out issues independently, allowing you to focus on the bigger picture and work at a higher level? Is your team unified and proactive? If your response is “I wish”, you are not alone. In a global survey, Salesforce discovered that 99.1 per cent of respondents prefer a workplace where people identify and discuss issues truthfully and effectively, but less than 50 per cent said their businesses do this well.

ATS 246

ATS 246

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

JULY 27, 2023

Old Navy is offering a one-year , money-back guarantee for uniform styles purchased during back-to-school season. The retailer will provide a full refund within one year of purchases on uniform products bought from July 7 through September 30, 2023, that don’t stand up to the wear and tear of the school year. While items can be purchased both online and in stores, refunds will only be processed in stores.

Promotions 203

Promotions ATS Customer Experience 203

Inside Retail

JULY 27, 2023

Earlier this year, rapid delivery grocery start-up Milkrun went from competing with Australia’s grocery chains to being absorbed by Australia’s biggest supermarket giant. The start-up raised more than $85 million from a string of prominent investors, and experienced a surge in popularity during the Covid-19 pandemic, with consumers avoiding shopping in-store, where possible.

Supermarket 243

Supermarket Marketing Fulfillment Management 243

Inside Retail

JULY 27, 2023

Australian e-commerce company Redbubble is no stranger to turmoil. In the past five years, the business, which operates an online marketplace where customers can purchase original artwork and have it printed on a variety of products, from T-shirts to phone cases to doona covers, has seen three chief executives pass through its doors. Co-founder Martin Hosking returned to the business in March to lead it back to growth.

Accounting 242

Accounting Returns Management Marketing 242

Retail Wire

JULY 27, 2023

Amazon Web Services (AWS), the cloud division of Amazon, has attracted thousands of customers to try out its AI service, Amazon Bedrock, which competes with Microsoft and Google in the artificial intelligence domain. The company aims to make every organization an AI company and is offering a wide range of AI models through Bedrock to.

189

189

Inside Retail

JULY 27, 2023

Retail spending grew 2.3 per cent year-on-year in June as consumers spent more than $35.1 billion in stores and online, according to data from the Australian Bureau of Statistics (ABS). The most “significant” sales increase was in cafes, restaurants and takeaway services at 8.6 per cent followed by food spending up 5.8 per cent. However, all remaining categories registered a decline in spending when compared to last year.

Department Stores 235

Department Stores Accessories Consumer Promotions 235

Retail Wire

JULY 27, 2023

Samsung has launched two new folding smartphones, the Galaxy Z Flip 5 and Galaxy Fold 5, alongside a tablet and two smartwatches. The Galaxy Z Flip 5 features a much larger cover display and a slimmer design with a three-stop, “zero gap” hinge, while the Galaxy Fold 5 has a 7.6-inch main screen, a reduced.

184

184

Advertisement

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

JULY 27, 2023

Joann has extended its partnership with Flybuy to power the craft retailer’s buy online, pick up in-store (BOPIS) offering. Since the beginning of the COVID pandemic, Joann, like many omnichannel retailers, has experienced higher customer demand for convenient pickup services. “Flybuy has powered our curbside pickup program for years, which has enabled us to boost efficiency, reduce wait times and ultimately increase customer satisfaction,” said Drew Chamberlain, Director of Operations and CX at

Location 181

Location Planning Store Operations Customer Experience 181

Inside Retail

JULY 27, 2023

French-based luxury conglomerate Kering Group has acquired a 30 per cent stake in fashion house Valentino from Mayhoola for €1.7 billion (US$1.86 billion). The company said the deal is part of its broader strategic partnership with Mayhoola, which could lead to Mayhoola becoming a shareholder in Kering. The acquisition, expected to close by the end of this year, also includes an option for Kering to acquire 100 per cent of the share capital of Valentino no later than 2028.

Fashion 130

Fashion Management ATS Accessories 130

Retail TouchPoints

JULY 27, 2023

In explaining the human mind, neuroscientist Antonio Damasio shared, “We are not thinking machines that feel; rather, we are feeling machines that think.” Not only are we feeling, but Damasio’s study also revealed that every decision we make is grounded in emotion. Going a step further than that, we actually can’t make a decision if we can’t feel. Unfortunately, this is something marketing professionals often overlook.

Marketing 177

Marketing Consumer Customer Experience Accounting 177

Inside Retail

JULY 27, 2023

McDonald’s Corporation reported global comparable sales growth of 11.7 per cent in the quarter ended June 30. The fast food chain also recorded double-digit comparable sales growth across all segments in Q2, including a 10.7 per cent increase in the US market, 11.9 per cent in international operated markets, and 14 per cent in international markets with developmental licenses.

Marketing 130

Marketing Consumer ATS 130

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Wire

JULY 27, 2023

The concept of “poly-reward” programs, similar to coalition programs, is gaining attention in the retail industry. Poly-reward programs involve several different loyalty initiatives forming an open partnership, allowing members to earn and redeem points with multiple brands within the partnership. By sharing data and insights, these programs offer benefits like understanding customers’ shopping behavior across.

Shopping 100

Shopping 100

Inside Retail

JULY 27, 2023

Casual brand Crocs has reported record quarterly sales of more than US$1 billion, reflecting a 12 per cent increase in constant currency terms over the previous year. The company’s growth was driven by Asia, where sales increased by 33.2 per cent, or by 39 per cent on a constant currency basis, and North America where direct-to-consumer (DTC) comparable sales grew by 12.9 per cent year on year.

Consumer 130

Consumer ATS Accessories Fashion 130

Retail Wire

JULY 27, 2023

Bargain hunters, known as “penny shoppers,” are scouring Dollar General stores for items priced at $0.01 each, a result of the discount chain’s inventory issues and messy stores. Dollar General cuts prices to $0.01 on items they plan to remove from inventory, but understaffed stores sometimes fail to take them off the shelves, creating an.

ATS 100

ATS Planning 100

Inside Retail

JULY 27, 2023

Zara owner Inditex is in the process of stopping sourcing from Myanmar, the company told Reuters on Thursday, as a result of a campaign by global workers’ union IndustriALL to convince companies to divest from the country. “Inditex is in the process of a phased and responsible exit from Myanmar, following IndustriALL’s call,” a company spokesperson wrote in an email. “As a result, we continue to reduce the number of active manufacturers in the country.” Myanmar, a m

Management 130

Management Accessories Fashion 130

Advertisement

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Wire

JULY 27, 2023

Quiet luxury is becoming a trend among the ultrawealthy, with subtle displays of wealth gaining popularity over logo-centric designs. The ultrawealthy are favoring well-known designers like Prada and lesser-known brands like Loro Piana, known for their cashmere baseball cap featured in the show “Succession.” From high-end coffee makers to leather shoes, these understated luxury items.

100

100

Inside Retail

JULY 27, 2023

Gap plugs leadership holes with new CEO, head of Athleta By Sean Cao US-based apparel company Gap Inc has tapped experienced turnaround agent Richard Dickson as its new president and CEO, effective August 22. Dickson’s most recent role was president and COO of toy manufacturer Mattel where – among other achievements – he led a revival of the Barbie brand.

Apparel 130

Apparel Fashion Wholesale Finance 130

Retail Wire

JULY 27, 2023

Amazon Fresh is laying off hundreds of “zone leads,” who manage specific sections of its grocery stores, according to reports. The decision is seen as a cost-cutting measure, and affected workers were informed that their jobs were being eliminated. Amazon Fresh has been facing challenges, with some store closures and a pause in new openings.

Management 100

Management 100

Inside Retail

JULY 27, 2023

Collectibles toys retailer Pop Mart is expanding its footprint in Australia with two more stores opened in Brisbane and Sydney. Pop Mart opened its first Brisbane retail location on July 8 at Indooroopilly Shopping Centre, the largest shopping centre in the Western suburbs. Pop Mart Brisbane The brand later launched its third Sydney store a week later in Westfield Parramatta on July 15.

Location 130

Location Shopping Consumer ATS 130

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Wire

JULY 27, 2023

Puma, the German sportswear brand, sees an opportunity to raise awareness about soccer boots tailored to women’s feet during the women’s World Cup. Concerns have grown over the high number of injuries suffered by female soccer players, possibly due to the reliance on boots designed primarily for men. A report found that 82% of female.

100

100

Inside Retail

JULY 27, 2023

Successful retail brands are able to attract all sorts of people, but most don’t have professional Australian athletes as part of their team. LSKD’s partnerships coordinator, brand ambassador and head of public relations Bree Masters has long been moonlighting as a track and field athlete for Australia – or is it the other way around? Beyond her work at LSKD, a sports, fitness and adventure apparel brand that is known for hiring professional athletes, Masters has represented Australia in track

Management 130

Management Apparel Marketing ATS 130

Retail Wire

JULY 27, 2023

Consumer goods makers, including Unilever, Coca-Cola, and Reckitt, have demonstrated their ability to raise prices to cope with higher costs amid the COVID-19 pandemic and supply chain disruptions. These companies have passed on input cost increases to retailers and consumers, helping them manage sharp rises in expenses. However, investors are now seeking more innovation to.

Consumer 100

Consumer Management 100

Inside Retail

JULY 27, 2023

The new Sephora store in Shanghai’s East Nanjing Road not only features the beauty retailer’s new ‘Store of the Future’ concept, but also introduces over 220 new products to the market from over 36 global brands, including Tatcha, Pat McGrath Labs, Hourglass, Anastasia, Dr Dennis Gross and Courreges. Beyond the curated product offering, the new store features a number of innovative digital touchpoints and elevated beauty services, such as 15-minute skincare consultations, 60-minute makeup sessio

Customer Experience 130

Customer Experience Consumer Returns Marketing 130

Advertisement

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Gazette

JULY 27, 2023

It can be hard to come up with the perfect name for your business. Some independents have seemingly taken inspiration from some of the biggest retail brands. However, some store owners may be pushing things a little too far in efforts to imitate famous franchises. From Singhsbury’s to Tesos Express, Retail Gazette takes a look at some copycat retailers taking inspiration from big chains – including some that have sailed too close to the wind in their homage.

Kiosk 98

Kiosk Department Stores Fashion Shopping 98

Shopify

JULY 27, 2023

Pop-up shop marketing is crucial to the success of your next event. Get ideas and tips to help build buzz before, during, and after your next pop-up shop.

Marketing 98

Marketing Shopping 98

Retail Gazette

JULY 27, 2023

Greggs has unveiled plans to open standalone cafés inside several Sainsbury’s stores before the end of the year. The Newcastle-based food retailer said it will launch “half a dozen” new sites with the supermarket, including “coffee-style operations” instore and concessions at its garages, The Grocer reported. The cafés will be operated by Greggs and will build on its existing partnership with Sainsbury’s.

Grocer 98

Grocer Supermarket Location Planning 98

Retail Dive

JULY 27, 2023

CEO Jonathan Johnson said the company is on track to relaunch in the U.S. next month, and in-app promotions will replace the retailer’s iconic blue coupons.

Promotions 89

Promotions 89

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience