Tue.Jan 17, 2023

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What to Do Before Your Best Customer Ghosts You

Retail TouchPoints

Relationships can move fast. You meet for the first time, and there’s a spark. You feel like you’ve known each other for years, even though you’ve only spent a few hours together. You quickly get a sense of likes and dislikes, as well as what you have to offer each other. Over time, the relationship deepens, and you spend more time keeping each other happy.

Marketing 321
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In-store payments, Grocery Growth, and Holiday Trends - Weekly Snacks #38

Tokinomo

Campaign scoop. No Judgment. Drinking a cold beer at work might be satisfying, but not such a great idea. In this ad, Paul Rudd, who plays Marvel's Ant-Man, is seen placing a Heineken 0.0 non-alcoholic beer bottle beside one of his ant companions, Anton. Anton teases him for drinking on the job, but Ant-Man explains it's non-alcoholic. No judgment here, Ant-Men!

ATS 246
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J.Crew Launches Resale Program, Refurbishes Vintage Favorites

Retail TouchPoints

J.Crew is joining sister brand Madewell in the world of circular fashion with the launch of an online resale program and plans to bring back refurbished versions of its most popular looks for men and women in select stores. J.Crew’s Head of Women’s Design, Olympia Gayot, styles one of the vintage women’s pieces that will return to shelves in NYC this year.

Fashion 277
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Mys Tyler’s in-app collaboration hub helps brands embrace diversity

Inside Retail

Mys Tyler has introduced the Contributor Hub, an in-app collaboration platform that connects a wide range of content creators with fashion brands. The Contributor Hub seeks to make it easier for brands to interact with minority artists and a diverse range of talent, and it stems from research Mys Tyler performed mid-last year highlighting the lack of representation perceived by Australian women in fashion advertising.

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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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The Edit LDN Raises $4.8 Million to Expand Sneaker Marketplace in U.S. and Middle East

Retail TouchPoints

Sneaker marketplace The Edit LDN has raised $4.8 million in seed funding to help it scale in the U.S. and MENA (Middle East North Africa) region. The seed round was led by Regah Ventures, with participation from sports celebrities including New York Giants Captain Xavier McKinney, NBA athlete PJ Tucker and Premier League soccer player Jesse Lingard.

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Early data suggests apparel, groceries drove December retail sales growth

Inside Retail

Despite inflationary pressures and rising living costs, retail spending increased 1.7 per cent in December, according to the Mastercard SpendingPulse report, released by the Australian Retailers Association. Consumers spending on apparel rose by 6.7 per cent, on groceries by 6.6 per cent, lodging 4.1 per cent, electronics 3.5 per cent, jewellery 2 per cent, and at restaurants by 1.8 per cent last month.

Apparel 246

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Changing the way we work: Why TaskPod is bringing office pods to the shops

Inside Retail

TaskPod aims to change the way that Australians work while on-the-go, with the start-up providing quiet, private and flexible working spaces in recreational and retail spaces, transport hubs and other locations across the country. The modular, orange and white office pods can be booked in 15-minute increments for $15 an hour, and contain a range of features – including private and secure Wi-fi, charging and power points and, in some cases, a table with seating for up to four people.

Shopping 243
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Predictions for how retail formats will catch up with the times in 2023

Retail Wire

Forbes contributor and RetailWire BrainTrust panelist Nikki Baird takes stock of what the pandemic has wrought (and inspired) in store design and comes up with six trends to watch for in 2023 — from greater concentration on opening stores in Tier II and III cities, to the notion of introducing the secondhand clothing movement to beleaguered mall outlet operators.

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“Not tokenistic”: How Jam The Label is making fashion more inclusive

Inside Retail

Launched in 2019, Jam The Label is one of just a few brands in Australia that offers stylish and functional clothing for people with disability. It recently ran a pop-up at The Glen shopping centre in Melbourne, and has a long-term vision to making shopping more accessible for everyone. Here, we speak to co-founders Emma Clegg and Molly Rogers about starting the business as occupational therapy students, working with the disability community and gearing up for the year ahead.

Fashion 240
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Uptick in major Manhattan retail leases point to a recovery

Retail Wire

NYC realtors who have been looking for signs that the plague of retail vacancies might be coming to an end took solace in a new report from CBRE showing a slight decline in available space and a 1.2 percent increase in lease values. In particular, the apparel sector faired well, leading leasing volume with over 546,000 square feet. New tenants during the fourth quarter included Cotton On, Chanel, Dolce Vita and Armani Exchange.

Apparel 130
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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Japan, South Korea mitigate China sales slump for luxury group Burberry

Inside Retail

British luxury fashion group Burberry achieved a modest 1 per cent increase in global comparable-store sales in the third quarter, despite a plunge in Mainland China revenue. With China’s ongoing Covid-19 crisis seeing rolling forced closures of stores across multiple provinces, the group’s trading was severely impacted, falling by 23 per cent. Excluding Mainland China, same-store sales rose 11 per cent.

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Marks & Spencer goes bullish on physical with 20 new stores

Retail Wire

Marks & Spencer, the major UK-based food and apparel retailer, is demonstrating its commitment to the art of physical store retailing with a $587 million investment in big, new stores in 2023-24. The retailer estimates it will take 3,400 new employees to run the UK locations. “Stores are a core part of M&S’s omni-channel future and serve as a competitive advantage for how customers want to shop today,” said Chief Executive Stuart Machin.

Apparel 130
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Apple indefinitely postpones launch of AR glasses

Inside Retail

Apple has postponed the launch of its lightweight augmented-reality glasses indefinitely due to technical challenges, but is still planning to unveil its first mixed-reality headset this year, Bloomberg News reported on Tuesday. The iPhone maker’s mixed-reality headset – which combines both augmented and virtual reality – is set to launch in this year’s spring event, Bloomberg said, adding that the device will cost around $3,000.

Planning 130
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Canadian grocery shoplifters brag on social, feeling justified

Retail Wire

Dalhousie University professor Sylvain Charlebois recently decried the level of shrink in Canadian grocery stores in a Twitter post, warning consumers that somehow feel that spiking food costs justifies the crime. “According to some industry data, an average-sized food retail store in Canada can have between $2,000 and $5,000 worth of groceries stolen per week,” he wrote.

Consumer 130
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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Redbubble cuts staff to manage costs

Inside Retail

Online marketplace Redbubble is to cut 14 per cent of the group’s staff to reduce costs as trading remains “challenging”. According to independent data, Redbubble has 2000 employees, which means about 280 positions would be cut. In a trading update including unaudited results for the half year to December 31, the business says its underlying marketplace revenue (MPR) is up 2 per cent to $290.4 million after momentum improved during the second quarter.

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Alibaba has a new shareholder – the Chinese Communist Party

Retail Wire

According to a report late last week, an internet regulatory arm of the Chinese government is buying minority shares in an IT subsidiary of online behemoth Alibaba and Tencent, parent company of WeChat, presumably in order to gain leverage over business decision-making. The investments are thought to be in the neighborhood of 1 percent of shares and referred to as “golden shares” because they will give the Chinese Communist Party the ability to appoint board directors and influence m

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Come out on top with ShipStation’s e-commerce delivery benchmark report

Inside Retail

The e-commerce industry is still recovering after a turbulent 2022. With global economic uncertainty still ongoing, this year will be one with its own challenges and opportunities. . To help prepare you for th year, ShipStation and independent economics consultancy Retail Economics created an extensive new report detailing the state of global online retail, shifting consumer preferences and delivery expectations.

Finance 130
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Macy’s CEO: ‘We are in the final stretch’ of closing stores

Retail Dive

The retailer has closed 170 locations since 2016 and is currently transforming its store strategy to include off-mall locations.

Location 128
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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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Creed and Robbi join forces to create limited-edition art toys for China

Inside Retail

The House of Creed, a French luxury perfume house, has collaborated with Chinese collectable toy brand Robbi to launch the world’s first scented art toy in the lead-up to Lunar New Year. The toy was inspired by a rabbit-and-peony illustration from Creed’s recent work with Lala Curio, a home goods store in Hong Kong, which has been used throughout the brand’s Lunar New Year collection.

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Understanding today’s consumer and increasing their spend in 2023

Retail Dive

Following sharp shifts in recent years, today’s consumers have once again adapted their buying behaviors to match evolving economic conditions.

Consumer 126
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Why DoorDash & Other Delivery Apps Struggle with Profitability

Indigo 9 Digital

By Tricia McKinnon : Let’s take a walk back in time. It’s 2019. You are hungry but you are too tired to make dinner. Without many options at home you simply head out of the door and grab a quick bite to eat at your favourite local restaurant. You never really think about ordering in because grabbing food yourself is so easy and you want to avoid those pesky delivery fees.

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Whole Foods now accepts Zappos returns

Retail Dive

Stores nationwide will take label free, box free returns of Zappos.com orders, another subsidiary of Amazon.

Returns 122
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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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The Yards, Covent Garden set to welcome not-for-profit café, Fair Shot

A1 Retail

Longmartin Properties Ltd, a joint venture between Shaftesbury and the Mercers’ Company, has announced social enterprise, Fair Shot Café, has selected The Yards, Covent Garden for the first not-for-profit café in the West End. Fair Shot Café will occupy a 2,224 sq ft unit at 3 Slingsby Place, The Yards, relocating from its previous space at South Molton Street, Mayfair.

Location 105
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Nordstrom enlists company stylists for new fashion ambassador program

Retail Dive

The retailer ended its Trunk Club box service last year, but reiterated its commitment to expanding its stylists’ role in connecting with shoppers.

Fashion 116
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‘Zillennials’ seen as a distinctive spending segment

Retail Wire

We know, it’s hard enough to keep track of the distinctions between generations without creating new hybrid groups, but consider the “Zillennial” — a new portmanteau that refers to consumers born in the last decade of the 20th century. Numbering around 30 million, this group is distinguished by their comfort with digital tech and lack of economic independence — over one-third still live with their parents.

Consumer 100
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Lululemon hires Burberry veteran as chief merchant

Retail Dive

Elizabeth Binder spent 12 years at the luxury fashion brand and will report to Chief Product Officer Sun Choe.

Fashion 110
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Neiman Marcus fills two newly created chief positions

Retail Wire

In support of Neiman Marcus Group’s (NMG) Revolutionize Luxury Experiences growth initiative, the retailer is welcoming Nabil Aliffi in the newly created position of Chief Brand Officer and promoting Stefanie Tsen Ward’s to Chief Retail Officer, also a new position. “These strategic roles will further define the magic of the iconic brand by driving areas that directly impact our customer and fuel our growth,” Ryan Ross, President of Neiman Marcus Brand, who himself just

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Neiman Marcus Group hires new brand, retail chiefs

Retail Dive

The luxury retailer made the newly created roles as part of its “Revolutionize Luxury Experiences” growth strategy to invest in technology and stores.

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ALDI (yes, that’s right) scores a viral hit with its $12.99 ‘sparkle dress’

Retail Wire

Back in December, scores of ALDI fans shared their delight on social media over a sparkly, front-knot dress that the discount grocer made available before the holidays for $12.99. Wrote fashion blogger Jamie Miles, “It was just a fun piece of clothing, it was a glittery dress and it was the holidays.” ALDI has been known to offer such random apparel items as sweaters, PJs and workout gear.

Grocer 100
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Delaware North scores big wins by offering a fast, frictionless in-store experience

Retail Dive

Technology alleviates bottlenecks and creates a convenient alternative to traditional checkout.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.