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Woolworths Group CEO Brad Banducci is set to retire in September, coinciding with the supermarket chain’s 100th anniversary. Banducci will retire after serving the company for 13 years, with eight and a half of those as CEO. Woolworths has named current MD of Woolies X Amanda Bardwell as MD and CEO, effective September 1, following the release of the company’s annual financial results. “It has been a privilege to be a member of the Woolies team and one I have never taken for gr
Beyond, Inc. — parent company of Bed Bath & Beyond and Overstock.com — has appointed new CEOs for both brands, and also named Camping World CEO and TV personality Marcus Lemonis as Executive Chairman of its board of directors. The appointments follow the abrupt departure of former Beyond CEO Jonathan Johnson in November 2023. Johnson oversaw Overstock’s purchase of the Bed Bath & Beyond IP and digital assets with a $21.5 million bid in June 2023.
In a bid to compete with Tesla and attract budget-conscious buyers, Ford Motor Co. has significantly reduced the prices of its electric 2023 Mustang Mach-E SUV.
Retail marketers stand to gain much-needed support and time from AI in a sector fueled by creativity and innovation. We know that AI can help build more meaningful connections between people and content. For example, on Instagram, 40% of the content people see comes from recommendations that are powered by AI. But as this technology becomes an increasingly visible asset, it holds the power to free up time, break through creative blocks and solve customers’ needs in new ways.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Solid results in the Australian food and B2B business segments drive an increase in first-half sales and net profit for Woolworths Group. The supermarket group’s net profit rose 2.5 per cent year over year to $929 million as sales jumped 4.4 per cent to $34.64 billion. Earnings before interest, taxes, depreciation, and amortisation climbed 5.3 per cent to $3.08 billion.
Payments platform Klarna has expanded its “Sign in with Klarna” service to 23 countries, including the U.S. and UK, following a test period with two Sweden-based companies, the restaurant app Maitres and the Tradera marketplace. The service enables consumers to choose which data they share with the merchant, such as purchase histories that would enable more personalized product recommendations based on interests as well as sizes, style and color preferences for clothing.
As we embark on the journey into 2024, the e-commerce landscape is evolving at a breathtaking pace, presenting businesses with both unprecedented challenges and promising opportunities. It’s crucial, now more than ever, for businesses to strategically position themselves to thrive in this dynamic environment. In this article, we will delve into the top five e-commerce tips that should be at the forefront of your strategy, with a keen focus on driving growth not only within the digital real
As we embark on the journey into 2024, the e-commerce landscape is evolving at a breathtaking pace, presenting businesses with both unprecedented challenges and promising opportunities. It’s crucial, now more than ever, for businesses to strategically position themselves to thrive in this dynamic environment. In this article, we will delve into the top five e-commerce tips that should be at the forefront of your strategy, with a keen focus on driving growth not only within the digital real
The rumored purchase of Vizio by Walmart is no longer a rumor: the retail giant has announced that it will purchase the TV maker, and its SmartCast Operating System, for approximately $2.3 billion in cash or via debt, subject to customary regulatory clearance. The acquisition is designed to support Walmart Connect , the company’s retail media business, by combining Vizio’s advertising solutions with Walmart’s reach and capabilities.
In the early 2010s, the Millennial generation gave rise to a slew of direct-to-consumer brands, such as Everlane, Warby Parker and Bonobos. Millennials were both the target market and, in some cases, the founders of this new breed of retail business, so it’s no surprise that many of them focused on fashion and other discretionary purchases relevant to consumers in their mid-20s.
Dr. Marcus Collins, a marketing professor at the Ross School of Business at the University of Michigan who also has deep marketing strategy experience within the worlds of retail, tech and music, calls himself a cultural translator. That’s someone “who can see the world through lenses that are not their own, make meaning of the world through said lenses and then be able to communicate said meaning to people who are not from that community, that group, that constituency, so they can…see the
Shaftesbury Capital has announced that Wolf & Badger, the award-winning multi-channel retailer, has launched its UK flagship at 102 Berwick Street, in Soho. The opening represents a milestone moment in the brand’s bricks-and-mortar presence, and reaffirms Shaftesbury Capital’s portfolio-wide appeal to high-quality retailers. Wolf & Badger’s 1,400 sq ft unit at 102 Berwick Street presents an ever-evolving collection of unique items, from a dynamic range of over 100 independent and sustain
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Retailers and brands who outsource post-purchase updates to third-party fulfillment or courier companies could be missing out on valuable customer engagement opportunities, according to the latest research from Scurri , the next-generation delivery management platform. Original research of 1,000 UK consumers in its Getting personal in the last mile and beyond report, reveals that 81% always open delivery updates from a retailer or brand, while less than a fifth (38%) always open unbranded update
Many of you who read my articles or watch my videos may not have jobs related to customer service or CX measurement, but that doesn’t mean you shouldn’t pay attention to what I’m about to share. I recently wrote an article that included 14 customer service and CX metrics that CX leaders should consider, and today, I’m going to cover three of them that anyone who has any interaction with a customer, whether in sales, support or just might happen to answer a customer’s call, should pay attention t
Once hubs for casual entertainment, social media platforms now serve as bustling marketplaces. Today’s social media scroller has become a digital window shopper with the power to buy in seconds.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
This month, the American coffee chain Starbucks opened the first store to be built using its Inclusive Spaces Framework at Union Market in Washington, DC. The framework aims to bring more inclusive innovation in physical and digital spaces while enabling Starbucks to scale accessible design across its store portfolio. In a company press release, Katie Young, Starbucks’ senior vice president of store operations, said the framework “is central to our mission of connection and will lead to greater
Olivia Carr founded Shhh Silk in 2015 after losing her silk pillowcase on a trip to New York and almost a decade later the self made founder and chief giving officer talks leadership, philanthropy and what is next for the e-commerce business. Inside Retail : What has your career journey been like, and how has it shaped your approach to leadership? Olivia Carr: I’ve had an interesting career.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Inside Retail interviewed the co-founder of Bassike (pronounced “basic”), Mary Lou Ryan, on what the brand achieved in 2023 and how it is preparing to navigate 2024. The Australian designer clothing label is doubling down on its sustainability initiatives for its customers, local industry and the planet. Inside Retail : What were some of Bassike’s proudest achievements in 2023?
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Morrisons became one of the first major UK retailers to introduce a four day week for its employees at its Bradford head office back in 2020. However, last month it revealed that it was adjusting its policy and moving staff onto a four and a half day working week instead. As one retailer pulls back, Retail Gazette rounds up the retailers offering its employees a shorter working week.
Chuck E. Cheese, the popular kids' entertainment and pizza chain, has found a new way to engage its young fans: through the fast-paced world of NASCAR racing.
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Wilko is set to launch a new store in Poole in Dorset, as it confirms the opening dates of its upcoming Rotherham and St Albans shops. The hardware retailer revealed it will open in Poole’s Dolphin shopping centre, with the launch date to be announced shortly, as new owner The Range continues its national roll-out of Wilko shops after it acquired the brand’s IP out of administration last October.
Georgia set a new record in exports in 2023, the Alabama Port Authority and CSX Transportation are teaming up to bolster rail connectivity, and the Port of Cleveland secured $32 million in grants for modernization projects in Ohio.
The Body Shop administrators said it will retain “more than half” of the brand’s 198 UK stores, with seven shops set to close today. The ethical beauty chain will also axe around 40% of head office roles, to around 400 full-time staff. Administrators FRP, which were appointed last week, said: “After years of unprofitability and following a full evaluation of The Body Shop’s UK business, the joint administrators have concluded that the current store portfolio mix is no lon
Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
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