Inside Retail

FEBRUARY 20, 2024

Woolworths Group CEO Brad Banducci is set to retire in September, coinciding with the supermarket chain’s 100th anniversary. Banducci will retire after serving the company for 13 years, with eight and a half of those as CEO. Woolworths has named current MD of Woolies X Amanda Bardwell as MD and CEO, effective September 1, following the release of the company’s annual financial results. “It has been a privilege to be a member of the Woolies team and one I have never taken for gr

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Supermarket Marketing ATS 279

Retail TouchPoints

FEBRUARY 20, 2024

Beyond, Inc. — parent company of Bed Bath & Beyond and Overstock.com — has appointed new CEOs for both brands, and also named Camping World CEO and TV personality Marcus Lemonis as Executive Chairman of its board of directors. The appointments follow the abrupt departure of former Beyond CEO Jonathan Johnson in November 2023. Johnson oversaw Overstock’s purchase of the Bed Bath & Beyond IP and digital assets with a $21.5 million bid in June 2023.

Home Furnishings 252

Home Furnishings Management ATS Marketing 252

Inside Retail

FEBRUARY 20, 2024

Solid results in the Australian food and B2B business segments drive an increase in first-half sales and net profit for Woolworths Group. The supermarket group’s net profit rose 2.5 per cent year over year to $929 million as sales jumped 4.4 per cent to $34.64 billion. Earnings before interest, taxes, depreciation, and amortisation climbed 5.3 per cent to $3.08 billion.

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Net Profit Supermarket Department Stores Marketing 255

Retail Wire

FEBRUARY 20, 2024

In a bid to compete with Tesla and attract budget-conscious buyers, Ford Motor Co. has significantly reduced the prices of its electric 2023 Mustang Mach-E SUV.

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Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

FEBRUARY 20, 2024

Retail marketers stand to gain much-needed support and time from AI in a sector fueled by creativity and innovation. We know that AI can help build more meaningful connections between people and content. For example, on Instagram, 40% of the content people see comes from recommendations that are powered by AI. But as this technology becomes an increasingly visible asset, it holds the power to free up time, break through creative blocks and solve customers’ needs in new ways.

Marketing 245

Marketing Advertising Management Consumer 245

Inside Retail

FEBRUARY 20, 2024

In the early 2010s, the Millennial generation gave rise to a slew of direct-to-consumer brands, such as Everlane, Warby Parker and Bonobos. Millennials were both the target market and, in some cases, the founders of this new breed of retail business, so it’s no surprise that many of them focused on fashion and other discretionary purchases relevant to consumers in their mid-20s.

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Target Market Marketing Fashion Consumer 244

Retail Focus

FEBRUARY 20, 2024

Adare Manor , Europe’s most beloved countryside resort debuts a new shopping experience with the launch of a uniquely designed retail Boutique. Showcasing incredible artisans and craftsmanship from Ireland and Europe designers alongside the much-loved Adare Manor products, the new guest experience has been created following the success of the property’s online retail concept and former on-site gift store.

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Boutique Accessories Shopping Promotions 147

Retail TouchPoints

FEBRUARY 20, 2024

The rumored purchase of Vizio by Walmart is no longer a rumor: the retail giant has announced that it will purchase the TV maker, and its SmartCast Operating System, for approximately $2.3 billion in cash or via debt, subject to customary regulatory clearance. The acquisition is designed to support Walmart Connect , the company’s retail media business, by combining Vizio’s advertising solutions with Walmart’s reach and capabilities.

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Retail Focus

FEBRUARY 20, 2024

Shaftesbury Capital has announced that Wolf & Badger, the award-winning multi-channel retailer, has launched its UK flagship at 102 Berwick Street, in Soho. The opening represents a milestone moment in the brand’s bricks-and-mortar presence, and reaffirms Shaftesbury Capital’s portfolio-wide appeal to high-quality retailers. Wolf & Badger’s 1,400 sq ft unit at 102 Berwick Street presents an ever-evolving collection of unique items, from a dynamic range of over 100 independent and sustain

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Fashion Accessories Shopping Location 147

Retail TouchPoints

FEBRUARY 20, 2024

Dr. Marcus Collins, a marketing professor at the Ross School of Business at the University of Michigan who also has deep marketing strategy experience within the worlds of retail, tech and music, calls himself a cultural translator. That’s someone “who can see the world through lenses that are not their own, make meaning of the world through said lenses and then be able to communicate said meaning to people who are not from that community, that group, that constituency, so they can…see the

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Consumer Marketing Planning Social Commerce 216

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail Focus

FEBRUARY 20, 2024

Retailers and brands who outsource post-purchase updates to third-party fulfillment or courier companies could be missing out on valuable customer engagement opportunities, according to the latest research from Scurri , the next-generation delivery management platform. Original research of 1,000 UK consumers in its Getting personal in the last mile and beyond report, reveals that 81% always open delivery updates from a retailer or brand, while less than a fifth (38%) always open unbranded update

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Fulfillment Customer Experience Shipping Management 147

Inside Retail

FEBRUARY 20, 2024

This month, the American coffee chain Starbucks opened the first store to be built using its Inclusive Spaces Framework at Union Market in Washington, DC. The framework aims to bring more inclusive innovation in physical and digital spaces while enabling Starbucks to scale accessible design across its store portfolio. In a company press release, Katie Young, Starbucks’ senior vice president of store operations, said the framework “is central to our mission of connection and will lead to greater

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Store Operations Point of Sale Location Fashion 130

Retail Wire

FEBRUARY 20, 2024

Georgia set a new record in exports in 2023, the Alabama Port Authority and CSX Transportation are teaming up to bolster rail connectivity, and the Port of Cleveland secured $32 million in grants for modernization projects in Ohio.

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Inside Retail

FEBRUARY 20, 2024

Inside Retail interviewed the co-founder of Bassike (pronounced “basic”), Mary Lou Ryan, on what the brand achieved in 2023 and how it is preparing to navigate 2024. The Australian designer clothing label is doubling down on its sustainability initiatives for its customers, local industry and the planet. Inside Retail : What were some of Bassike’s proudest achievements in 2023?

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Boutique Fashion ATS Marketing 130

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Wire

FEBRUARY 20, 2024

According to Walmart's investor website, the giant quietly reduced its number of stores by 101 between January and August last year.

Location 147

Location 147

Hyken

FEBRUARY 20, 2024

Many of you who read my articles or watch my videos may not have jobs related to customer service or CX measurement, but that doesn’t mean you shouldn’t pay attention to what I’m about to share. I recently wrote an article that included 14 customer service and CX metrics that CX leaders should consider, and today, I’m going to cover three of them that anyone who has any interaction with a customer, whether in sales, support or just might happen to answer a customer’s call, should pay attention t

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Customer Experience Returns ATS 126

Retail Wire

FEBRUARY 20, 2024

Chuck E. Cheese, the popular kids' entertainment and pizza chain, has found a new way to engage its young fans: through the fast-paced world of NASCAR racing.

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Retail Gazette

FEBRUARY 20, 2024

Morrisons became one of the first major UK retailers to introduce a four day week for its employees at its Bradford head office back in 2020. However, last month it revealed that it was adjusting its policy and moving staff onto a four and a half day working week instead. As one retailer pulls back, Retail Gazette rounds up the retailers offering its employees a shorter working week.

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Supermarket Management Fashion Location 120

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Wire

FEBRUARY 20, 2024

American Airlines recently announced an increase in checked bag fees, aiming to affect travelers at both the airport and those checking bags online.

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ATS 130

Retail Gazette

FEBRUARY 20, 2024

Wilko is set to launch a new store in Poole in Dorset, as it confirms the opening dates of its upcoming Rotherham and St Albans shops. The hardware retailer revealed it will open in Poole’s Dolphin shopping centre, with the launch date to be announced shortly, as new owner The Range continues its national roll-out of Wilko shops after it acquired the brand’s IP out of administration last October.

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Planning Shopping 119

Retail Wire

FEBRUARY 20, 2024

Famous international fashion designer Diane Von Furstenberg is teaming up with Target for a significant collaboration set to launch on March 23.

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Fashion 130

Retail Gazette

FEBRUARY 20, 2024

The Body Shop administrators said it will retain “more than half” of the brand’s 198 UK stores, with seven shops set to close today. The ethical beauty chain will also axe around 40% of head office roles, to around 400 full-time staff. Administrators FRP, which were appointed last week, said: “After years of unprofitability and following a full evaluation of The Body Shop’s UK business, the joint administrators have concluded that the current store portfolio mix is no lon

Shopping 113

Shopping Wholesale Returns Planning 113

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Wire

FEBRUARY 20, 2024

In preparation for the yearly wage talks with Toyota Motor Corp., the workers' union is aiming for a bonus equivalent to 7.6 months of pay.

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Retail Gazette

FEBRUARY 20, 2024

Ocado is launching a range of “fine dining” frozen ready meals for dogs and cats in a bid to appeal to health-conscious pet owners. The online supermarket will to sell seven different types of microwavable frozen meals for kittens, puppies, and adult cats and dogs. Hitting stores this week, the meals from Ted’s Bowl, which cost between £4.49 to £4.59, will include human-grade meat, fish or poultry, with a minimum of 98% for cats and 70% for dogs.

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Grocer Supermarket 113

Retail Wire

FEBRUARY 20, 2024

John Cheeks claims the numbers he saw listed on the lottery website matched his ticket, but lottery officials say it was a mistake.

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Retail Gazette

FEBRUARY 20, 2024

Currys has found itself at the centre of a bidding war, with Waterstones owner Elliott and Chinese online shopping giant JD.com both considering takeover bids for the tech giant. The electricals retailer said on Saturday it had rejected the book shop owner’s £700m offer as it believed it “significantly undervalued the company and its future prospects” On Monday, JD.com revealed it was considering throwing its hat in the ring to snap up Currys.

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Shopping Marketing Management Consumer 113

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Wire

FEBRUARY 20, 2024

Ever wanted to view an eclipse from the sky? Delta Air Lines is providing passengers with prime viewing spots from its planes.

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Retail Dive

FEBRUARY 20, 2024

Once hubs for casual entertainment, social media platforms now serve as bustling marketplaces. Today’s social media scroller has become a digital window shopper with the power to buy in seconds.

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Social Commerce 110

Retail Wire

FEBRUARY 20, 2024

According to analysts, Sony will likely introduce an updated version of the PlayStation 5 this year, following the firm scaling back its sales projections for its leading console.

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Cisco Retail

FEBRUARY 20, 2024

Today, we commemorate World Day of Social Justice and honor those across the globe who stand for the equitable access to opportunities within societies where individuals’ rights are recognized and… Read more on Cisco Blogs

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Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience