Mon.Nov 21, 2022

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How Hong Kong gourmet food start-up Le Dessert is tapping into tech to grow

Inside Retail

Established in Hong Kong in 2018 by Paris-born Julien De Preaumont, Le Dessert has quickly gained a reputation for its signature Pavlovas and Charlotte layer cake creations, as well as creative jar desserts and cookies. With pop-ups in prestigious malls, including Landmark and Pacific Place, and collaborations with luxury brands such as Burberry, Chanel and Cartier, Le Dessert has carved out a space for itself in Hong Kong’s competitive gourmet marketplace.

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Watchfinder & Co to open a boutique in Bicester Village

Retail Focus

Watchfinder’s arrival in Bicester Village will provide watch lovers with immediate access to over 150 highly sought after and otherwise unobtainable luxury timepieces including Rolex, Patek Philippe, Cartier, Audemars Piguet, IWC and Jaeger-LeCoultre to name but a few – all of which have been meticulously inspected, authenticated and prepared by Watchfinder’s team of expert watchmakers in Europe’s largest accredited and independent service centre.

Boutique 147
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Opinion: Why foresight is the future of marketing strategy

Inside Retail

Questions and anxiety levels are being raised across the world as we adjust to our present reality. The currents of change can feel swift and frightening as we stumble from the pandemic to changing ways of working and other global crises. We’ve moved on from talking about unprecedented change, resilience, and the new normal. We now discuss uncertainty and tolerance in serious tones.

Marketing 245
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The Ins and Outs of Market Research

Wiser

It’s no secret that introducing a new product to the market can be extremely difficult. Coming up with the product idea feels like the first big hurdle, but the true challenge comes from a different step—doing your homework. It’s important that you gain a deep understanding of your customer base. Who are they? Are they happy with your products?

Marketing 114
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2024’s Retail Odyssey: Going Small, Artificial, and Augmented!

Speaker: Joe Cicman - Principal Analyst at Forrester, and Jason Cottrell - CEO & Founder at Orium

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.

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Why industry experts think “Christmas is going to be good for food retail”

Inside Retail

After several years of impacted Christmas holiday periods, retailers are now gearing up for the first peak period in some time when consumers won’t be in lockdown or self-isolating due to Covid-19. This change, while important for the retail industry overall, is incredibly important for the grocery sector, which benefits most from the Christmas tradition of getting together with family and friends for long breakfasts that turn into lunch, and then turn into dinner.

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The Counterintuitive Marketing Magic Behind True Classic’s DTC Success

Retail TouchPoints

Being a DTC brand is a bit of a slog lately — just ask Peloton , Wayfair or Allbirds. But as these brands and many others look to new channels, such as stores and wholesale, to combat flagging sales and elusive profitability, True Classic is doubling down on digital. . Founded in Los Angeles in 2019, the brand started out with the ambitious goal of disrupting the T-shirt category — a saturated, highly commoditized space.

Marketing 122

More Trending

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Business Success Begins with Employee Training and Empowerment

Retail TouchPoints

Customer experience in retail is more important than ever before, but businesses are struggling to meet the expectations of the modern consumer. Numerous socioeconomic and macroeconomic factors have created a perfect storm of challenges that has business leaders feeling the heat. Issues such as inflation and the ongoing supply chain crisis don’t seem to be going away, so businesses only have so much control over material and product shortages.

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Opinion: It’s time to make stores inclusive for neurodiverse customers

Inside Retail

Shopping can be an anxiety-inducing experience for the one in five Australians who live with a disability. For those with non-visible conditions such as cognitive differences and sensory sensitivities, the customer experience is at best, hit and miss. Neurodiversity (neurological-diversity) is the term coined by Australian sociologist Judy Singer in the late 1990s and refers to natural variations in the brain that manifest in sensory sensitivities, learning and communication styles that are diff

Shopping 130
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Bloomingdale’s Features Chanel, Ralph Lauren in Multi-Brand Virtual Holiday Store

Retail TouchPoints

Bloomingdale’s has launched a multi-brand virtual shopping experience for the holidays with dedicated spaces featuring Chanel , Ralph Lauren and Nespresso. Developed by Emperia , the virtual store is available via the Bloomingdale’s website on desktop and mobile. Ralph Lauren “floor” in the Bloomingdale’s virtual store. Chanel, Ralph Lauren and Nespresso each have their own dedicated “floor” in the virtual store that users can transition between by using the virtual elevator.

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Blooms The Chemist opens three new stores in Greater Sydney

Inside Retail

Blooms The Chemist is expanding its network with three additional stores in the Sydney neighbourhoods of Crow’s Nest, Gladesville, and Penrith. Blooms The Chemist is a network of more than 115 pharmacies in NSW, Queensland, Victoria, SA, NT, and WA that provide expert advice and professional service to local communities. The company entered the Northern Territory in June, opening four outlets in Darwin.

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The MVP Mindset: Speed Time to Value and ROI

Composable commerce is built for complexity, but you don’t have to tackle everything at once to start seeing the benefit of a modular build. This masterclass will look at how to get solutions launched and performant in less time and with less disruption than you may expect. In this session, BigCommerce, Bold, Contentful, and Orium dig into the complexity of composable commerce and extract the straightforward solutions you can implement today to deliver value quickly and start building your path

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Class Action Lawsuits Continue Targeting Companies For Tracking Users’ Website Activity

Hunton Andrews Kurth

Plaintiff’s firms continue to file variations of state law wiretapping lawsuits over “session replay” software and “live chat” or “chatbot” applications in various jurisdictions. These filings typically allege that companies use such software tools to record users’ interactions with a website without first obtaining users’ consent, thereby violating the wiretapping, eavesdropping, or interception provisions of various state laws.

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How Youtime, Endota and JSHealth are shaking up the wellness sector

Inside Retail

The wellness industry is booming and the pandemic only served to speed up its growth. Here, the leaders of three successful brands discuss how they thrive in their niche of the market. Steve Terry, founder of Youtime. Inside Retail : How would you describe Youtime? Steve Terry: We see Youtime as a service. We like to consider ourselves your concierge in the wellbeing space.

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Foot Locker Plans to ‘Simplify the Business’ and Grow its Omnichannel Opportunities

Retail TouchPoints

Foot Locker President and CEO Mary Dillon is “looking for ways to simplify the business to make sure we’re focused on the areas that hold the most strategic value and will generate the most return,” she said on a Nov. 18 call with investors. The retailer aims to create a consumer-driven demand engine by growing its ecommerce operations while adjusting its global operations, including halting a planned expansion into Japan.

Planning 110
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Nike pursues ‘next stage’ of expansion with first Rise concept in North America

Retail Dive

Nike Aventura in Miami mimics the tech features at the company’s other locations and marks yet another investment in data-driven stores.

Location 116
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The Future of Customer Loyalty: Rewards, Retention, Appreciation, and More

Speaker: Jennifer Hileman - Director, Retail Data & Technology at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One

Elevate your retail game by unleashing the power of customer loyalty! The holidays are the perfect time to redefine and reimagine your retail strategy, as modern customers are being re-engaged through creative retention tactics. Discover how the combination of loyalty management and MACH technology can revolutionize your retail strategy, ensuring sustained customer success through the holiday rush, into the new year, and beyond.

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TechCrunch: Gopuff Adds New Services Including Gifting and In-store Pickup

Retail TouchPoints

Delivery startup Gopuff has updated its services to make ordering easier with a new version of its app that was introduced Nov. 19. Ahead of the Thanksgiving holiday, the company has introduced a gifting option that allows shoppers to send items to recipients who are Gopuff users, or even those who are not on the app, according to TechCrunch. Gift-givers are prompted to enter a recipient’s address information and add a message.

Shopping 105
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What Is a Master Franchise?

Small Biz Trends

A Master Franchise happens when an investor goes all in. These franchisees pay big money to develop business opportunities in a specific territory. They recruit new franchisees, train them and offer support. Master franchise opportunities cover a number of new businesses over a specific period. Here’s some more good information on this franchising opportunity.

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Luxury retailers power through despite strong dollar, shaky economy

Retail Dive

Wealthy consumers are shrugging off inflation and buying high-end goods at higher prices, but that could soften soon.

Consumer 120
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78% of Black Friday Shoppers Want Products That Last

Small Biz Trends

Shopify have published its Black Friday Cyber Monday global research survey, and one of its main revelations is that shoppers are demanding products that last. 78% of Black Friday Shoppers Want Products That Last. The results also showed that businesses are seeking a connection with customers across more channels, while consumers are becoming much more climate-conscious in their shopping habits.

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Product Discovery: Enabling Search Outside the Box

Go beyond the basics with Algolia and Orium to explore the elements of search-and-discover you can leverage to create an optimized brand experience that delivers the right products at the right time, engaging customers throughout their shopping journeys. Surfacing the right product at the right time sounds simple, but the complexity of a modern retail environment means it’s anything but.

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Amerlux’s SPEQ-L

VMS

Amerlux’s SPEQ-L. The system allows you to instantly change color temperature, hue, saturation and intensity. These SPEQ-L track heads work to improve product visibility using open-protocol Bluetooth connectivity. In addition to its daylighting sensors, this system allows you to instantly change color temperature, hue, saturation and intensity as desired.

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Deloitte: Shoppers to spend an average of $500 during Black Friday week

Retail Dive

Families of all income levels are planning to increase their spending during the holiday, as well as their reliance on credit cards.

Planning 107
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How to Write a Simple Small Business Plan

Independent Retailer

To successfully launch any small business off the ground, you need a business plan. Even if it is just a simple sheet of paper, it is important for entrepreneurs to do their homework and understand where they are in the market, where they are going, and think strategically about the goals they want to set for their company. . “A well-written business plan can mean the difference between success and failure — not only when it comes to securing capital, but also as it relates to actually running y

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Life in Chipotlane Is on the Grow

VMS

Chipotle Mexican Grill (Newport Beach, Calif.) has opened its 500th restaurant with a Chipotlane, its digital order drive thru pick-up lane. Located in Louisville, Ky., the milestone opening underscores the brand’s “ongoing commitment to driving access and convenience to real food,” the restaurant chain said in a news release. “Chipotlanes are the digital drive thru of the future and a key piece of our growth strategy as we plan to more than double our restaurant count over the long-

Returns 81
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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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Improve Your Supply Chain With an Effective Data Strategy

Independent Retailer

Over 80 percent of current warehouses operate without any automation, meaning supply chains and their data are left unoptimized. Increasing data transparency will display any constraints allowing you to develop suitable solutions. With over 80 percent of supply chain disruptions caused by human error, employing intelligent software to take over monotonous daily tasks will ensure they are finished faster and without mistakes. by Sunil Kardam.

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Returns are no longer just a cost of doing business

Retail Dive

A comprehensive returns strategy can enhance shopper engagement while minimizing the impact on the bottom line.

Returns 104
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H&M Unveils “Rotating Style” Concept: Photos

VMS

H&M (Stockholm, Sweden) has lifted the curtain on a new store design that will change with the seasons, and sometimes faster than that. The fast-fashion brand calls it a “rotating style” concept, which has debuted in the Williamsburg neighborhood of Brooklyn, N.Y., and will remain open through January 2024. Every four to 12 weeks, a new “chapter” will be revealed at the 7000-square-foot space.

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Bloomingdale’s debuts virtual department store for the holidays

Retail Dive

A multi-branded space features shopping experiences from Ralph Lauren, Nespresso and Chanel.

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Modernizing Frontend Experiences: A Step-function Toward Greater Composability

Frontend experience can make or break the customer journey. For many brands the idea of modernizing frontend experience is a dream too large, as they imagine the years-long project of extracting their digital operations from legacy all-in-one platforms where experience and commerce functionality are tightly combined. But moving to a composable commerce platform doesn’t have to be an all-or-nothing endeavor, and it doesn’t have to be a years-long undertaking.

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Strategies for Growth During a Frugal Holiday Shopping Season

Independent Retailer

by Mark Hook. A Shift In Advertising Focus. 4 Tactics to Grow and Protect Cash Flow. Consumer Spending Will Be Lower. As the ‘golden quarter’ once again rolls around — the third since the pandemic began — retailers have learnt from experience to expect a direct challenge to business. In 2020, lockdown-fuelled online shopping surges led to mass stockouts; 2021 brought global supply chain issues and delays; and this year, among skyrocketing inflation and the cost-of-living crisis, there is a widel

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USPS better equipped for 2022 holidays after past peak struggles

Retail Dive

The Postal Service will be less reliant on “peak season heroics” this year, an agency representative said at a House subcommittee hearing.

ATS 83
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Today in Global Small Business: Gratefulness Edition

LS Retail

©iStock/Olga Beliaeva What's affecting me, my clients, my colleagues and other global small business owners: Gratefulness: a necessary ingredient for relationships (and in business). Why gratitude matters in our world. Quote of the week: "Always remember people who have helped you along the way, and don't forget to lift someone up." – words from Roy T.

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Hasbro looks to unload eOne entertainment studio

Retail Dive

The toy giant bought the business for $4 billion in 2019. It plans to retain some production capabilities to support projects around key brands.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr