Inside Retail

FEBRUARY 29, 2024

TerryWhite Chemmart and The Party People top the ranks of Australian retailers when it comes to customer experience. The two retailers took out the CX of the Year honours for medium-to-large and small retailers respectively in last night’s annual Retailer Awards, presented by Inside Retail and Commonwealth Bank. One of the judges, Peter Kennedy, said TerryWhite Chemmart, sets the pace for what the chemist of the future comprises. “It puts the trust back into the local chemist as a fi

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Customer Experience Management Fashion Marketing 306

Retail Wire

FEBRUARY 29, 2024

Food packaging coated in forever chemicals will no longer be sold in the United States. The Food and Drug Administration reports that grease-proofing materials containing per- and polyfluoroalkyl substances (PFAS) are being phased out completely.

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Inside Retail

FEBRUARY 29, 2024

Australian liquor retailers are facing stiff competition for a share of consumer spending, according to consumer intelligence company NIQ (Nielsen IQ). The company’s Omnishopper liquor data shows that while the number of households purchasing liquor has decreased by 3.2 per cent, the average number of trips to liquor stores per household has grown by 3.5 per cent.

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Returns Consumer Shopping 263

Retail Wire

FEBRUARY 29, 2024

According to a disability discrimination lawsuit filed by the Equal Employment Opportunity Commission (EEOC), Voyant Beauty, a maker of skincare, hair, and bath products in Illinois, dismissed a worker on her first day of employment after finding out she was deaf.

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Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

FEBRUARY 29, 2024

It’s easy to understand, emotionally, why consumers would want to shop from a store that tailors its product assortments to the neighborhood they live in. For large chain retailers, it’s a way of letting the community know that consumers are seen and that the store wants to be part of the community. Ultimately, it sounds like a no-brainer for a retailer, but managing a localized assortment can be quite complex.

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Shopping Consumer Location Planning 254

Inside Retail

FEBRUARY 29, 2024

Australian liquor retailers are facing stiff competition for a share of consumer spending, according to consumer intelligence company NIQ (Nielsen IQ). The company’s Omnishopper liquor data shows that while the number of households purchasing liquor has decreased by 3.2 per cent, the average number of trips to liquor stores per household has grown by 3.5 per cent.

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Returns Consumer Shopping 130

Inside Retail

FEBRUARY 29, 2024

Global sports and fashion company IMG has declared Amy Lawrence, Emily Watson, House of Campbell, and Potirakis as Australian Fashion Week’s 2024 Next Gen winners. The prize is valued at over $100,000 and includes runway show production by IMG Focus, a content package including runway photography and livestream, and international shipping credits from DHL.

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Fashion Shipping Marketing ATS 130

Retail TouchPoints

FEBRUARY 29, 2024

JCPenney is partnering with the celebrity designer dubbed the “King of Pop-Rock Couture” for its first-ever prom collection: JCProm with Johnny Wujek. The limited-time collection, priced from $59 to $250 , includes dresses, separates and fashion suits with clever details that allow for dramatic quick changes to the looks. The 22 statement pieces, available online and in select stores, include gowns with removable straps and reversible skirts as well as suits and jackets with zip-off tails.

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Fashion Department Stores Planning Shopping 217

Inside Retail

FEBRUARY 29, 2024

While I’ve long held admiration for the Australian beauty industry, especially its success stories featuring female founders who have achieved international acclaim, a closer examination has brought to light an issue that demands attention. Despite the thriving presence of female leadership in this industry, it’s impossible to overlook the dominance of beauty brands owned by white women in both physical stores and online spaces.

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Promotions Beauty and Health Accessories ATS 130

Retail Wire

FEBRUARY 29, 2024

Chick-fil-A has initiated a recall of its Polynesian sauce, citing potential wheat and soy allergens. Customers who have acquired Polynesian dipping cups from Chick-fil-A between Feb. 14-27, 2024, are advised to discard them promptly.

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Inside Retail

FEBRUARY 29, 2024

Inside Retail’s Top 50 People in E-Commerce is an annual ranking of the most impressive and inspiring leaders in Australia’s online retail industry. Our 2024 report features C-level executives with decades of leadership experience, alongside start-up founders and digital specialists with a wide range of skills, from marketing to logistics. You can download it here.

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Fashion Customer Experience ATS Marketing 130

Retail Wire

FEBRUARY 29, 2024

In 2023, Anheuser-Busch InBev faced a colossal setback, potentially losing $1.4 billion in sales due to a brief collaboration with a transgender influencer to endorse Bud Light beer.

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Inside Retail

FEBRUARY 29, 2024

Retailer Urban Rampage has been ordered to stop deducting payments for purchases through deductions from Centrepay benefits. Financial regulator the Australian Securities & Investment Commission ( Asic ) has issued an interim stop order to prevent the practice, stating that the retailer was taking advantage of vulnerable First Nations customers.

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Retail Wire

FEBRUARY 29, 2024

On Thursday, Birkenstock beat holiday quarter revenue expectations, with a 22% year-over-year spike, as the company benefited from its marked-up pricing and increase in U.S. demand.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Gazette

FEBRUARY 29, 2024

Sainsbury’s has proposed plans to cut 1,500 roles under its Next level Sainsbury’s strategy, which the grocer unveiled earlier this month as it looks to save £1bn over the next three years. The supermarket’s plans, which are still subject to consultation, are part of its Save and invest to win programme, where any savings created are invested back into the business.

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Retail Wire

FEBRUARY 29, 2024

In response to Wendy’s pricing uproar, Burger King has stepped in with a straightforward offer: get a free Whopper or Impossible Whopper with any $3 purchase until March 1 at participating U.S. locations.

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Retail Gazette

FEBRUARY 29, 2024

The Body Shop administrators have confirmed that an additional 75 stores will close, putting more than 400 jobs at risk, as it continues to restructure the retailer’s UK business. Administrators FRP said on Thursday the decision will result in 489 employees being made redundant over the next four to six weeks. It confirmed that 116 of The Body Shop stores across the UK will remain open, with the second wave of store closures providing “the best opportunity for long-term sustainable f

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Shopping Wholesale Returns Planning 120

Retail Wire

FEBRUARY 29, 2024

In San Francisco, California, last summer’s blockbuster hits like "Barbie" and "Oppenheimer" gave AMC theaters a much-needed boost after the pandemic. But now, with streaming services competing for attention and Hollywood strikes causing delays, AMC faces new challenges.

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Gazette

FEBRUARY 29, 2024

Footasylum reported a “record-breaking” performance after full year sales and profits surged driven by the opening and upsizing of stores. EBITDA for the footwear retailer rocketed 38% to £22m in the year to 27 January 2024, up from £16m, which its said represented an “all-time high” as performance was “helped by close management of gross margin and operating costs” Sales rose 7% to £320m, up from last year’s £298m, which it attributed to “the succ

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Retail Wire

FEBRUARY 29, 2024

Wendy's, in sync with the quadrennial occurrence of leap day, is commemorating the four-year milestone of serving breakfast with a special treat for customers.

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Retail Gazette

FEBRUARY 29, 2024

Iceland has kicked off a recruitment drive as it embarks on a major expansion of its food delivery business. The frozen food specialist is hiring 250 extra drivers to support and strengthen its current network, The Standard reported. Iceland Foods and The Food Warehouse HR director Helen Tindle said: “We are currently recruiting for over 250 home delivery driver roles across Iceland and The Food Warehouse, as we prepare for the busy Easter trading period.

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Retail Wire

FEBRUARY 29, 2024

Oprah Winfrey is stepping down from her role but promises to continue to "advise and collaborate" with WW moving forward

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Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Customer Experience

FEBRUARY 29, 2024

Consumer behavior is constantly evolving as shoppers are expecting a seamless, quick, efficient buying experience online, in the store and via the smartphone. The consumer behavior trends in play range from demanding fast delivery and sustainability by brands to the opportunity for crafting shopping experiences.

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Consumer Shopping 103

Retail Wire

FEBRUARY 29, 2024

Chrysler has issued a significant recall affecting 338,238 Jeep Grand Cherokees due to a potential steering wheel problem.

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Cisco Retail

FEBRUARY 29, 2024

It was a strong start to the new year with an incredible week in Amsterdam, where the gloomy weather was a stark contrast to the excitement and energy of the 16,000 people who came together to talk… Read more on Cisco Blogs

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ATS 104

Mulesoft

FEBRUARY 29, 2024

Integration has been a challenging front for digital transformation initiatives. With recent advancements in AI, are organizations taking time to understand the importance and implications of integrations? The post Integration: The Foundation for Getting the Most Out of Your AI first appeared on MuleSoft Blog.

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Cisco Retail

FEBRUARY 29, 2024

In the bustling world of retail, the customer experience reigns supreme. Retailers are continuously seeking innovative ways to enhance customer engagement and satisfaction.

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Shopping Customer Experience 98

Wiser

FEBRUARY 29, 2024

Navigating the current retail landscape presents a unique set of challenges that retailers and brand manufacturers must face. One crucial theme addressed during a recent Customer Panel hosted by Wiser Solutions concerned the deficit of labor resources within the retail sector. Panelists highlighted the frustration with labor scarcity in an environment where consumer demands and expectations are constantly evolving.

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Cisco Retail

FEBRUARY 29, 2024

The Social Impact Partner Spotlight series highlights various Cisco non-profit organization partners that are helping transform the lives of individuals and communities.

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LS Retail

FEBRUARY 29, 2024

©iStock/StephanieFrey Oh what is the uproar all about? Because Lyle’s Golden Syrup is undergoing a redesign? Wait. There's so much more to it. The British baking staple, now owned by Tate & Lyle Sugars , is highly recognizable because the logo has been unchanged for 140 years. The product is even the Guinness World Records holder for the world's oldest logo.

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Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience