Inside Retail

SEPTEMBER 11, 2023

New research from Combank shows a growing divergence between Australian consumers who say they’re comfortable and those who say they’re doing it tough, irrespective of their financial situation. The research comes from the latest edition of Commonwealth Bank’s Consumer Insights Report 2023 which confirms that the cost of living and interest rates are hitting consumers hard; more than a quarter of respondents surveyed said they are “doing it tough” at the moment.

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Merchant Services Payment Services Checkout Returns 289

Retail TouchPoints

SEPTEMBER 11, 2023

Rent the Runway has lowered its revenue expectations for 2023, now saying it plans to at least match 2022 revenues of $296.4 million. This number is approximately 9% to 10% lower than original projections, which forecast 2023 revenue in the range of $320 million to $330 million. While company leadership argued that the adjusted forecast was necessitated by changes that would further its long-standing goal to reach profitability by 2024 , shareholders were largely unimpressed by the news, with st

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Planning Promotions Marketing Spend Marketing 223

Inside Retail

SEPTEMBER 11, 2023

Discount retailer TK Maxx is set to open its first store in Perth’s Ocean Keys Shopping Centre, Clarkson on October 5. The retailer sells big brands at affordable prices across a huge range of products including women’s, men’s and kids’ fashion, shoes, accessories, homewares, beauty and toys. Since its expansion into Australia in 2017, the retailer has opened 78 stores including the new TK Maxx store in WA.

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Accessories Fashion Planning Shopping 279

Retail TouchPoints

SEPTEMBER 11, 2023

At first blush, home improvement fans might not seem like a core audience for electronics retailer Best Buy. But as homes have become more and more digitized, Best Buy decided it was time to let DIYers know how it could help them up their (smart)home improvement game. True to form, Best Buy turned its eye to advertising’s newest tech-infused channel to reach this consumer segment — connected TV (CTV).

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Consumer Advertising Shopping Marketing 221

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Inside Retail

SEPTEMBER 11, 2023

Kathmandu has redesigned its reward program ‘Summit Club’ – launched in 1994 – to the all-new ‘Out There Rewards’ Kathmandu describes the transformation as “a watershed moment” for the brand, by transitioning from a standard spend-and-save approach to a structure that allows members to progress through four levels as they spend more time outdoors.

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Outdoor Marketing Management 264

Retail TouchPoints

SEPTEMBER 11, 2023

The internet has radically changed how we find, compare and buy products. The most obvious impact? The rise of online shopping. But now, it has its sights on changing the world of in-store shopping. In-person shopping is enjoying a surge in popularity. Retailers have taken notice of this shift and are increasingly turning toward experiential retail to meet changing customer preferences.

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Retail TouchPoints

SEPTEMBER 11, 2023

Alibaba ’s former Chairman and CEO Daniel Zhang has stepped down from his roles with the company. Zhang, who had been named CEO in May 2015 , recently narrowed his responsibilities to focus on leading the Alibaba Cloud Intelligence Group, which Alibaba plans to spin off under a separate management team to be appointed at a later date. Alibaba gave no official reason for Zhang’s departure, only saying in a statement that “the board of our company expresses its deepest appreciation to Mr.

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Inside Retail

SEPTEMBER 11, 2023

Pandora’s MD for Pacific and Greater Asia – David Allen – has stepped down after 12 years in the business. Of his decision, Allen said on LinkedIn: “I have had an amazing journey and will always be extremely grateful for the opportunities that I have been given and the people that I have had the privilege of being able to work alongside and learn from.

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Accessories Fashion 246

Tokinomo

SEPTEMBER 11, 2023

Campaign corner FUNdemental textbooks. Kraft Heinz is addressing parents' concerns about their children's return to school after summer by launching FUNdamental Textbooks , which infuse playfulness and excitement into learning through engaging lessons tied to their popular brands like Jell-O and Kraft Mac & Cheese. Parents can claim these books for free on the website, and for each book claimed, Kraft Heinz will donate $10 to the nonprofit organization First Book, aiming to provide quality e

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Returns Marketing 211

Inside Retail

SEPTEMBER 11, 2023

Asics, the sports shoe maker, says it has created sneakers with the lightest CO2 emissions on the market – the Gel-Lyte III CM 1.95 – which it says minimises impact on the planet without compromising on quality or design. One of the shoe’s key features is carbon-negative foam in the midsole and sock liner combined with softer cushioning properties for underfoot comfort.

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Marketing 245

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

SEPTEMBER 11, 2023

Toys ‘R’ Us Canada is in the process of opening 10 new locations across the country in time for the 2023 holiday season, including two standalone Babies ‘R’ Us stores in Edmonton, Alberta. Seven of the stores already have opened, with the remainder scheduled to debut in October. Both brands will be hosting opening celebrations Oct. 13-15, with activities including face-painting, balloon artists and interactive toy demos plus visits from popular characters like Bluey, Cocomelon, Peppa Pig, Elmo a

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Location Marketing Consumer Shopping 208

Inside Retail

SEPTEMBER 11, 2023

I don’t know about you, but every article I read of late mentions the same buzzy acronym: AI. Whenever I see these two letters side by side, my ears prick up and my curiosity has me trawling through article after article, listening intently to podcasts, watching YouTube interviews and reading through the commentary like I’m watching the Wimbledon Grand Slam.

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Consumer ATS 130

Retail TouchPoints

SEPTEMBER 11, 2023

Kohl’s will add 45 new 750-square-foot Sephora shop-in-shops in stores across 29 states in the next few months, bringing the total to 910 Kohl’s stores by the end of 2023. In March 2023 Kohl’s announced the locations for the next 250 Sephora 2,500-square-foot shop-in-shops, part of its plan to operate Sephora stores in all 1,170 Kohl’s locations by 2025.

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Shopping Location Planning ATS 207

Inside Retail

SEPTEMBER 11, 2023

Spooky season is just around the corner and retailers are already readying themselves for the haunting holiday. Like the launch of seasonal items like pumpkin-spice lattes , retailers and consumers alike are celebrating festive holidays like Christmas and Halloween earlier every year. Even though the leaves have just started changing colours, US retailers like home decor-slash-arts-and-crafts chain Michael’s and home improvement chain The Home Depot started selling Halloween-related merchandis

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Thrift Store Fashion Consumer Apparel 130

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Wire

SEPTEMBER 11, 2023

A teenager has tragically died hours after participating in the “One Chip Challenge,” which involves eating an ultra-spicy tortilla chip made by Texas-based company Paqui. The chip is infused with some of the hottest peppers globally, packaged in a skull-adorned coffin-shaped box, and marketed as a viral challenge. Paqui has now pulled the product from.

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Marketing 113

Inside Retail

SEPTEMBER 11, 2023

Adidas Sydney Image supplied. Adidas has recently launched its highly anticipated flagship in the heart of Sydney. This innovative store design is set to captivate customers with its seamless fusion of art, culture and the spirit of Sydney. Drawing inspiration from the city’s iconic surroundings, the store showcases a blend of creativity and functionality.

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Boutique Location Fashion Promotions 130

Retail Wire

SEPTEMBER 11, 2023

Kroger has announced plans to divest over 400 grocery stores to C&S Wholesale Grocers, a move aimed at gaining regulatory approval for its nearly $25 billion takeover of Albertsons. The deal will bring Kroger approximately $1.9 billion in cash, with the possibility of C&S purchasing an additional 237 stores in specific regions to meet regulatory.

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Grocer Wholesale Planning ATS 113

Retail Gazette

SEPTEMBER 11, 2023

The proposed rescue deal by HMV owner Doug Putman that would see the majority of Wilko stores saved is understood to have collapsed. All 400 Wilko branches will now close by early October, which will mean that 12,500 jobs are likely to be lost, according to GMB. The union said it was told of the developments by Wilko administrator PwC on Monday morning.

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Shopping Finance Location Management 123

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Wire

SEPTEMBER 11, 2023

Italy’s government has made progress in its efforts to combat rising prices, securing cooperation from some key producers’ associations in its campaign against inflation. Industry Minister Adolfo Urso expressed satisfaction after discussions with associations representing major companies like Barilla, Granarolo, and Ferrero. While the associations will ask their member companies to individually consider joining the.

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Planning 113

Retail Dive

SEPTEMBER 11, 2023

"B by Brooks Brothers" is priced lower and features wool-polyester blends, but that’s not necessarily a bad thing for the centuries-old menswear brand.

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Retail Wire

SEPTEMBER 11, 2023

India’s consumer market is poised to become the world’s third-largest by 2027, following the U.S. and China, as the number of middle- to high-income households surges, according to a report by BMI. Currently in fifth place, a projected 29% increase in real household spending is expected to propel India up two spots. This growth is.

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Consumer Marketing 100

Retail Gazette

SEPTEMBER 11, 2023

Ten of Britain’s largest retailers are set to fund a new police operation that aims to deter shoplifters. Under Project Pegasus, police will run CCTV pictures of shoplifting incidents provided by the retailers via the Police National Database. According to The Times, the scheme will use facial recognition technology, giving police a “national picture of where shoplifting gangs are operating and the shops they are targeting” Project Pegasus is expected to be paid £600,000 from t

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Shopping Planning Supermarket 113

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Wire

SEPTEMBER 11, 2023

The Manheim Used Vehicle Value Index, which tracks wholesale used vehicle prices in the U.S., saw a slight increase of 0.2% in August compared to July. This marks the first monthly price increase since March, suggesting that wholesale used vehicle prices may have bottomed for the year. While the index remains elevated compared to historical.

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Wholesale 100

365 Retail

SEPTEMBER 11, 2023

bp has announced the appointment of Joanne Hall as its new UK retail operations director, reporting to Sonya Adams, VP mobility and convenience retail UK. In this pivotal role, Joanne will focus on delivering best-in-class operations across bp’s 300 company owned retail sites, while enhancing the convenience experience and driving growth initiatives.

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Finance Customer Experience Management Consumer 111

Retail Wire

SEPTEMBER 11, 2023

Spring, formerly known as Teespring, has faced seven lawsuits this year, following its asset sale to Amaze in late 2022. These lawsuits include claims from vendors and business partners alleging non-payment, as well as suits from shipping companies for breach of contract. The total sought in damages across all the lawsuits amounts to over $1.5.

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Shipping 100

Shopping Center

SEPTEMBER 11, 2023

Cincinnati and Boise, Idaho — Kroger Co. (NYSE: KR) and Albertsons Cos. Inc. (NYSE: ACI) have agreed to sell 413 stores across 17 states and Washington D.C. as part of the… The post Kroger, Albertsons Agree to Sell 413 Stores in Connection with $24.6 Billion Merger appeared first on Shopping Center Business.

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Shopping 111

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Wire

SEPTEMBER 11, 2023

McDonald’s and Tesla have collaborated on a unique promotional campaign in China, featuring 50,000 limited-edition McFlurry spoons inspired by Tesla’s Cybertruck. Tesla investor Sawyer Merritt shared this news on social media, prompting Elon Musk to initially dismiss it as “fake news.” However, Merritt pointed out that the information came from Tesla’s verified Weibo page, confirming.

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Promotions 100

Hyken

SEPTEMBER 11, 2023

Top Takeaways: Net Promoter Score (NPS) evaluates customer sentiment and allows companies to compare their data with competitors. It helps identify areas where organizations may be falling short and prompts them to revise their current strategies for improvement. To improve customer experience, companies need to break down the customer journey into smaller episodes or touchpoints.

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Promotions Customer Experience 106

Retail Wire

SEPTEMBER 11, 2023

U.S. packaged food companies are gearing up for a wave of acquisitions to restructure their brand portfolios as pandemic-driven growth slows and the impact of price hikes levels off. Last month, Campbell Soup acquired Sovos Brands for $2.7 billion, while Unilever purchased premium frozen yogurt brand Yasso and Mars, the maker of Snickers, acquired Kevin’s.

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Retail Gazette

SEPTEMBER 11, 2023

Aldi has launched its biggest round of price cuts on fruit and vegetable essentials, including bananas, apples, spinach and courgettes. The latest price drop represents around one third of its produce range, which has seen 55 items fall by an average of around 11%. The price cut is the latest of more than 100 price drops at Aldi over the past few months.

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Supermarket Location Management Consumer 104

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience