Wed.Apr 09, 2025

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Mastering the Decision Point: Five Core Pillars to Influence Consumer Choices

Wiser

The Importance of Capturing Consumer Choices Every moment a consumer decision is not influenced in your favor, it represents a vulnerability. Whether a consumer changes their mind, you’re selling for less than optimal prices, a competitor offers a better deal, or your brand begins to lose its appealeach instance can significantly impact your bottom line.

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How Costco’s new warehouse is a key move in its Australian expansion strategy

Inside Retail

As inflationary pressures and rising grocery prices affect consumer spending in Australia, high-value retail megastores are gaining popularity now more than ever. Costcos latest store opening in Ardeer, Melbourne, marks a significant milestone in the retailer’s continued expansion throughout Australia. The new location signifies Costco’s ongoing commitment to making a vast range of high-value products available to Australians.

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Amazon Aims to Increase its Gravitational Pull with New Shopping Features

Retail TouchPoints

Amazon has successfully established itself as the starting point for many shoppers online searches, edging in on turf previously dominated by platforms such as Google. The first big move that Amazon made to gain this ground was vastly expanding its product assortment which now encompasses hundreds of millions of products primarily through the addition of third-party sellers.

Shopping 147
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How to Reverse Declining Customer Satisfaction

Hyken

One of our subscribers asked, How can I reverse our companys declining customer satisfaction ratings? Not knowing specifics about the company, its customer feedback, how long the scores have declined, and other details makes it a difficult question to answer. Still, I felt compelled to share something that could help. What I came up with is a list of three to-dos that any company should use to find out whats causing a downward trend.

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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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With Store Expansion on the Agenda, Princess Polly Doubles Down on its ‘Trendsetter’ Reputation

Retail TouchPoints

Princess Polly positions itself right in the center of the Gen Z zeitgeist, and its newest physical location also has surrounded itself with young brands. The SoHo neighborhood housing the retailers newest flagship includes a Garage , a MINISO and an Edikted a perfect amalgamation of trendy retailers that embrace all things youth culture The 7,809-square-foot space is Princess Pollys largest to date, and its a perfect encapsulation of how the brand aims to provide fun yet affordable fashions to

Fashion 147
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Exclusive: Accent Group exec on reshaping Glue Store into a premium retailer

Inside Retail

After 25 years in business, Glue Store is ready to set a new standard in streetwear and denim. The unveiling of its new Emporium flagship store is also the soft launch of a new strategy to cement its legacy as a premium Australian multi-brand retailer. Bigger isnt always best in retail, Steve Cohen, executive general manager of performance and lifestyle at Accent Group, told Inside Retail.

Fashion 147

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Unlocking the Full Potential of Retail Execution with AI Image Recognition

RepslyBlog

In todays fast-moving retail world, keeping up with the latest tech isnt just an advantage, its a necessity. One of the biggest game-changers right now? Image recognition (IR) for retail execution. Not long ago, Image Recognition felt like something out of a sci-fi movietoo pricey, too experimental, and only realistic for big brands with massive budgets.

Returns 52
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WHSmith Moves to Cloud-Based Tech Model to Support North American Expansion

Retail TouchPoints

Travel retailer WHSmith North America has moved its merchandising, inventory management and sales audit solutions from an on-premises to a cloud-based model as it prepares to drive growth in North America with a significant pipeline of new stores. WHSmith has upgraded to the latest SaaS version of these solutions from Aptos and also added Aptos Analytics to help it gain a more comprehensive view of enterprise-wide data.

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The future of shelf signage: How technology is transforming the moment of truth

Inside Retail

But shelf signage, once limited to static shelf-talkers and wobblers, is undergoing a digital revolution. Around the world, retailers are experimenting with technology to transform the shelf into a dynamic, data-driven media platform. Heres whats happening globally and what it means for the future of retail media. 1. Electronic shelf labels (ESLs) more than just pricing Electronic shelf labels (ESLs) have been around for a while, but their potential is only just being realised.

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Data Scraping: A Vital Industry That’s all Grown Up

Retail TouchPoints

Retail markets move fast, especially now that many, if not all, major retailers are betting big on emphasizing ecommerce over physical locations. As part of this push, the once-reviled practice of data scraping and aggregation has become a pivotal tool for retailers. Long considered an industry secret, data scraping has grown into a mature industry, while the real-time information it provides enables major companies to remain price competitive, identify fraudulent sellers of products and provide

Outdoor 147
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AI In The Aisles: The Executives Guide To Better In-Store Experiences

Speaker: Steve Worthy, MBA

The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.

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Cash, self-checkout or future-ready POS: Glory’s dramatic transformation unfolds

Inside Retail

Long recognised globally for its expertise in cash handling equipment, Glory is stepping into a new chapter. During the past two years, the company has been bedding down two significant acquisitions Acrelec and Flooid which are re-shaping how it works with customers in its three core pillars: Banking, retailing and food & beverage. Acrelec is all about automation: Self-checkouts, self-ordering kiosks, and drive-thru solutions in fast-paced environments like food and retail, where consumers

Checkout 130
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Pacsun Creates ‘Roadside Stand’ Pop-Up to Kick Off Coachella

Retail TouchPoints

Pacsun will operate a Roadside Stand pop-up in Palm Springs, Calif. from April 10-12, aligning with the Coachella Festival and featuring exclusive merchandise, interactive moments and brand collaborations. A dedicated billboard in the Cabazon, Calif. area will help ensure Pacsun is top-of-mind before fans reach the festival grounds, and the retailer will be part of the invite-only Neon Carnival, an exclusive after-hours event known for celebrity sightings.

Jewelry 147
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How the end of de minimis is forcing a global reset in retail supply chains

Inside Retail

When the Trump administration signed an executive order in the Rose Garden to shut down the trade loophole called de minimis for China, it seemed like just another notch in a long string of tariff crackdowns. But for the likes of Shein, Temu and a sprawling constellation of low-margin Chinese factories, it marked the end of an era and the beginning of an existential reckoning.

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John Lewis rolls out in-store repair service nationwide

Retail Gazette

John Lewis is expanding its repairs and alterations services in partnership with Timpson across all its stores. From today, customers will be able to drop off their clothing, accessories and a selection of homeware items to be cleaned, repaired or altered in any of the department stores locations around the UK. It follows a successful trial with Timpson Group owned-Johnsons across five of its branches last year, including Oxford, Liverpool, Cheadle, Milton Keynes and Welwyn.

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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Smells Like Luxury: Neiman Marcus Debuts Fragrance Subscription Alongside Multi-Sensory Perfume Experience

Retail TouchPoints

Neiman Marcus is diving nose-first into scent to engage with consumers both online and in stores, through a new subscription fragrance offering and a multi-sensory installation at its NorthPark store in Dallas. The new offerings come as the fate of the historic Neiman Marcus store in downtown Dallas, a neighbor of the NorthPark store, remains in limbo following Saks Global s acquisition of the luxury retail chain last year.

Jewelry 147
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Tesco and Ryman eye Post Office branches

Retail Gazette

Tesco and Ryman are among several parties interested in acquiring some of the 108 directly owned Post Office branches up for sale. The Post Office said on Tuesday (8 March) it will offload the last branches it operates itself and move towards a fully franchised network, BBC News reported. Ryman currently operates seven Post Offices and another two branches are planned for this year.

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Uniqlo parent expects profit lift ahead of tariff disruption

Inside Retail

The operator of Uniqlo, Japan’s Fast Retailing, is expected to post another quarter of strong earnings on Thursday, but the focus will be on how the global clothing chain navigates a trade environment thrown into disarray by new US tariffs. Fast Retailing is expected to post a 14 per cent rise in operating profit to US$866 million in the three months through February from a year earlier, based on the LSEG consensus forecast drawn from six analysts.

Shipping 130
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Aldi surpasses Asda on food and drink sales for first time

Retail Gazette

Aldi has overtaken Asda on food and drink sales in a fresh blow to the embattled supermarket chain. The German discounter surpassed Asda following higher sales of fresh poultry, fish, eggs and fruit, according to Kantar figures seen by The Telegraph. Aldi accounted for 10.6% of food and drink sales across the sector in the 12 weeks to 23 March, overtaking Asdas market share which fell from 10.5% to 10.4%.

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Breaking The Commerce Bottleneck: Your SAP Exit Plan Starts Now

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Global Small Businesses Are Feeling the Greatest Pain Right Now From Tariffs

LS Retail

iStock/TatyanaGI Bill Ackman wrote in a Sunday post on X that the U.S. risks fueling an economic nuclear war should the administrations onslaught of tariffs proceed against dozens of countries. Ackman, who runs the New York City-based hedge fund Pershing Square, suggested that President Trump consider a 90-day pause of the policy to allow time for negotiations, and he underscored how the countrys [global] small businesses will experience much greater pain compared with larger companies.

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JD Sports warns of volatile year amid tariff uncertainty

Retail Gazette

JD Sports has met full-year profit expectations but cautioned that the year ahead will be challenging due to market volatility and tariff uncertainty. For the 52 weeks to 1 February 2025, the sportswear giant reported a 5.8% organic sales growth, slightly ahead of guidance, with profit before tax and adjusting items falling within the range of 915m to 935m.

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Carl Friedrik x Williams Racing to launch an exclusive co-branded travel collection

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Carl Friedrik x Williams Racing will be launching an exclusive co-branded travel collection on April 16th. Born from a two-year licensing deal, this collaboration unites two British powerhouses in a celebration of precision, innovation, and effortless movement.

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Next CEO takes home £4.7m pay packet as profits top £1bn

Retail Gazette

Next chief executive Lord Wolfson took home nearly 5m in pay this year as the retail giants profits topped 1bn for the first time. Wolfson was paid 4.72m for the year to Janaury 2025, up from his 4.63m pay packet the year before, the retailers annual report shows. The chief executive took home an annual salary of 1.16m and 3.56m in bonus payments, including an annual bonus of 1.02m.He received 2.55m from the retail giants long term incentive plan.

Fashion 59
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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Trump’s shock tariff pause focuses trade war on China

Inside Retail

US President Donald Trump’s stunning decision to pause the hefty duties he had just imposed on dozens of countries sent battered global stock markets surging on Thursday even as he ratcheted up a trade war with the world’s No. 2 economy China. Trump’s turnabout on Wednesday, which came less than 24 hours after steep new tariffs kicked in on most trading partners, followed the most intense episode of financial market volatility since the early days of the Covid-19 pandemic.

Marketing 213
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Don’t ditch it, fix it: John Lewis rolls out repair service to all stores following trial success

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Following the hugely successful trial launched in July 2024, customers will be able to take advantage of the repairs and alterations service now offered across all John Lewis shops. From 9th April customers will be able to drop off their much loved items to be cleaned, repaired or altered at their local John Lewis shop, […] If you want more informa

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Anker opens first Australian store in Chadstone

Inside Retail

Chinese charging and battery storage technology developer, Anker, opened its first Australian retail store at Melbourne’s Chadstone yesterday. The store allows Australians to experience the full range of the company’s products, including those from its other brands Soundcore, Nebula, and Anker Solix, in one location. It will include a section dedicated to training customers how to use Anker products to “empower customers further to lead smarter lives” through the use of t

Location 165
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How VR and AR are revolutionising in-store retail experiences: what stores can learn from online casino

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Virtual Reality (VR) and Augmented Reality (AR) are rapidly transforming various industries, with retail standing at the forefront of this revolution. As technology advances, these immersive experiences are reshaping how customers engage with products in stores.

ATS 52
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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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The Range opens 30 new superstores following Homebase acquisition

Retail Gazette

The Range has marked a “significant milestone” in its expansion plans with the opening of 30 new format superstores across the UK and Republic of Ireland since January. The discount chain has been opening three new stores every Friday since the start of the year following its acquisition of the Homebase brand and up to 70 of its stores back in November.

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Pucker up: brewery offers dream job as ‘Sourmellier’ to taste-test all sour beers

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! An Edinburgh-based brewery is on the hunt for the perfect candidate to fill the dream role of Sourmellier: a beer aficionado tasked with tasting and testing all its sour creations before they hit the shelves.

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Black Sheep Coffee brews up excitement with new store opening at Silverburn

A1 Retail

Silverburn, the shopping and leisure destination in Glasgow, has announced that Black Sheep Coffee has opened its doors, serving as a sanctuary for coffee lovers. The new store offers its signature Robusta blend coffee, a next-level matcha range, functional health inspired drinks,aa bowls and much more, serving up something different to suit any customer.

ATS 82
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Too Good To Go cracks down on Easter food waste as over 12 million Easter Eggs end up in the bin

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! As the UK prepares for Easter celebrations,Too Good To Go– the global social impact company behind the worlds largest marketplace app for surplus food is encouraging consumers to consider a hidden consequence of our holiday indulgence: food waste.

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.