Fri.Jan 21, 2022

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NRF Big Show 2022 Returns to In-Person Format Despite COVID Challenges

Retail TouchPoints

Against daunting odds, the 2022 Na tional Retail Federation Big Show once again brought retailers and suppliers face to face IRL from Jan. 16-18 at New York City’s Javits Center. The 112 th annual show featured 190 sessions, more than 300 speakers and 700+ exhibitors. Outgoing NRF Chairman Mike George, former President and CEO of Qurate Retail , drew a parallel between the event’s success and the performance of the retail industry over the past two years: “Retailers showed a willingness to embra

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3 searchandising strategies for 2022

Inside Retail

Searchandising is the combination of the terms “search” and “merchandising” (and, no, we didn’t come up with the term!). It’s the process of curating on-site search results to help your customers discover important products on your website as they’re shopping. In fact, it’s not just search that can be merchandised.

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dunnhumby Debuts White Label Retail Media Platform

Retail TouchPoints

Retail data science company dunnhumby has developed a new platform designed to enable retailers to easily launch and manage their own media networks. dunnhumby Sphere , an all-in-one retail media solution, is already being used by Tesco (which owns dunnhumby) in the UK to power several components of its recently launched Tesco Media and Insight division.

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Cloud and the Hybrid Future of Work

Cisco Retail

Age of Cloud Blog Series – Blog 3. Nothing in the world is as it once was. Things we used to take for granted—such as dining out, going to the movies, or throwing birthday parties for four-year olds—are forever changed. However, as personal as those changes are, nothing compares to the tectonic shift that has occurred in work. Prior to the pandemic, the percentage of people working remotely was in the single digits.

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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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How Content Creator Marketplaces can Succeed in Serving Buyers and Sellers

Retail TouchPoints

For the last 25 years, online marketplaces such as Etsy, Mercado Libre and Rakuten have been the go-to sources for consumers buying physical goods from creators. But in recent years, particularly during the pandemic, the rapidly growing “creator economy” has opened the door to online shopping hubs that are solely dedicated to digital content. There are some 50 million content creators worldwide that sell digital content, according to estimates from SignalFire , including educational courses, dig

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Bathrooms are going hi-tech

Retail Wire

Americans have spent much of the past two years investing money in their homes to make them more comfortable to live in. Technological advancements in bathroom fixtures are expected to have a profound effect going forward on dollars spent on this part of the house. No-touch faucets, smart showers and interactive makeup mirrors are just some of the changes due to hit America’s bathrooms.

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Netflix says subscriber growth will slow

Retail Wire

Netflix added 8.3 million new subscribers in the fourth quarter to bring its worldwide total to 222 million. The video subscription service does not expect its sales trajectory to continue at the same pace in 2022. Netflix recently increased the monthly fees it charges for its basic and standard subscription plans.

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Relevant and Extended Detection with SecureX, Part Three: Behaviour-Based Detections with Secure Network Analytics

Cisco Retail

In part one of this Relevant and Extended Detection with SecureX series , we introduced the notion of risk-based extended detection with Cisco SecureX – the idea that a user can prioritise detections into incidents based on their idea of what constitutes risk in their environments and then extend those detections with enrichments from other products.

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Mark Cuban opens online pharmacy with a generic focus

Retail Wire

Mark Cuban’s Cost Plus Drug company launched an online pharmacy on Wednesday with 100 generic drugs covering a wide variety of medical conditions. The company owned by the celebrity billionaire plans to complete construction on its own pharmaceutical factory this year in an effort to deliver prescription drugs at lower costs to consumers.

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BH Cosmetics files under Chapter 11

Retail Dive

The indie brand has succumbed to challenges brought on by the pandemic, despite high-profile partnerships last year with Iggy Azalea and Doja Cat.

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AI In The Aisles: The Executives Guide To Better In-Store Experiences

Speaker: Steve Worthy, MBA

The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.

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Helping SMEs Thrive, Locally As Well as Globally

LS Retail

©iStock/undefined undefined Small- and medium-sized enterprises (SMEs) are the lifeblood of our economies. They account for the vast majority of businesses worldwide and are important contributors to job creation and global economic development. At a time when the global economy is still reeling from the effects of the health crisis, the ICC Small Business Champions Network will form a new informal advisory group to support the development of ICC’s global and regional work in market intelligence

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Cornish Bakery starts 2022 on a high

A1 Retail

Independent bakery chain Cornish Bakery has started 2022 with a set of staff and customer feedback figures that have exceeded expectations. Alongside a 30% increase in like-for-like sales against 2019 and a gamechanger rebrand, the company finished 2021 with a score on Indeed of 4.83 and a net promoter score of 62.3. To ensure that this highest-graded position is maintained and maximised, Cornish Bakery has become the first bakery to work with Feedcheck.

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Many local stores face closure unless cost issues are addressed, says NFRN’s Scottish president

Talking Retail

Soaring costs will put many local stores out of business unless governments step in to protect them, says the president of the NFRN in Scotland. Fershan Ashiq, who owns shops in Prestonpans and Levenhall, East Lothian, says energy prices and forthcoming increases in the minimum wage were combining to put retailers in an impossible position. This story continues at Many local stores face closure unless cost issues are addressed, says NFRN’s Scottish president.

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Kroger offers $1 grocery deliveries for a limited time

Retail Wire

Kroger is offering customers who place orders of $35 or more the option of having them delivered for $1. The offer is available for a limited time. “As customers continue to experience winters cold amidst the ongoing pandemic, we encourage shoppers to consider grocery delivery for the added relief it can bring to their shopping experience,” said Melissa Eads, corporate affairs manager for Kroger Nashville.

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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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More than 700 Nisa stores expected to have its latest EPoS system by end of 2022

Talking Retail

The number of Nisa stores using the company’s Evolution electronic point-of-sale (EPoS) system has risen by a quarter in the last year, says the group. This means nearly 550 stores now have the system, a figure that is expected to go well past 700 in 2022. Nearly 200 (190) were installed in 2021. Nisa’s IT. This story continues at More than 700 Nisa stores expected to have its latest EPoS system by end of 2022.

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Peloton halting production of exercise equipment as sales slow

Retail Wire

Peloton’s shares took a major hit yesterday after a report surfaced that the company would halt production on its connected stationary bicycles and treadmills in the face of slowing demand. The company, which has been hampered by a recall and public relations issues, did not comment on the news.

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How FHIR integrations enable healthcare interoperability

Mulesoft

In an increasingly digital world, we are seeing a bulk load of data coming from mobile, web applications, smart digital experiences, and real-time technologies. Everything is going digital. From the travel industry to agriculture, digitalization is happening all around us in response to COVID-19 — and this has especially impacted healthcare. Across healthcare and life […].

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Group led by former Fresh Thyme CEO buys 33 Save A Lot stores

Retail Wire

The founder and former CEO of Fresh Thyme Farmers Market, Chris Sherrel, has joined with other grocery industry veterans to found Ascend Grocery LLC. Ascend has acquired 33 Save A Lot locations in the Orlando, FL, area. “By combining the brand’s great quality and low prices with our understanding of how to provide superior customer service and an outstanding shopping experience, I believe we can make a real impact for customers in the greater Orlando area,” said Mr.

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Breaking The Commerce Bottleneck: Your SAP Exit Plan Starts Now

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Have you heard? There’s a new Partner Operational Readiness hub!

Cisco Retail

Are you looking to accelerate your organization’s operational effectiveness and the ability to transact recurring revenue at scale? Then, we would like to introduce you to our renewed Partner Operational Readiness Hub ! As the world is still facing uncommon and challenging times, we understand that it is paramount to keep creating new, fresh, and innovative ways to reach our partners and distributors that will help them to be well prepared for changes in offers, policies, processes, and capabili

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King Soopers and UFCW reach tentative deal on labor contract

Retail Wire

King Soopers’ employees represented by the United Food and Commercial Workers Local 7 have reached a tentative deal with the Kroger-owned chain on a new three-year labor contract. Workers, who have been on strike for 10 days, will vote to ratify the deal and return to their jobs.

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Around the world in 3-clicks

Cisco Retail

In collaboration with the Galata ‘ON AIR’ team. Since 2013, Galata has inspired our Cisco employees in India. We hire a hall and perform dances, sing songs, play instruments, act out skits, organize a fashion show, and enjoy some stand-up comedy at this annual cultural event. It’s a time of coming together, and meeting our colleagues and friends in person.

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Walmart’s e-comm leader is leaving, replacement announced

Retail Wire

Casey Carl, who has led the e-commerce business for Walmart U.S. since taking over in 2020 for Marc Lore, is leaving the company at the end of February. He is being replaced by Tom Ward, the retailer’s senior Vice President of last-mile delivery.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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NRF 2022: An Englishman in New York

VMS

Saturday, my first night and first stop in New York to attend NRF’s “Big Show,” I went to check out the (relatively) new JD Sports in Times Square. Seeing the Brit flag flying reassured me that some U.K. retailers can still make it in The Big Apple. The flagship is good, and the digital overload, with screens at almost every turn, make the visit a phygital (a word that should be consigned to the bin, truth be told) experience of the kind that we are told about, but all too often fail to encounte

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Nespresso opens new experiential boutique at Trinity Leeds

A1 Retail

Innovative concept introduced to inspire and excite consumers through immersive experiences that share coffee as an art. Nespresso has launched a new experiential boutique at the Trinity Leeds shopping centre. The evolved boutique concept is designed to meet shoppers’ changing needs and preferences by offering immersive, localised and personalised experiences, exploring the artistry behind some of the world’s finest coffees.

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How Walmart GoLocal plans to stand out among delivery businesses

Retail Dive

General Manager Harsit Patel says the white-label service could be just the start for wider supply chain offerings.

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Presto Coffee achieves B Corp certification

Retail Times

London-based Presto Coffee is delighted to have been recognised as a certified B Corporation, one of only a handful of British coffee producers to date, achieving a fantastic 92.3 B Impact Score.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Aerosoles footwear brand to be acquired by American Exchange

Retail Dive

The shoe seller survived a bankruptcy in 2017 and is set to become its own division under its new parent, which both licenses and owns brands.

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Saint Espresso Launches at Angel Central

A1 Retail

CBRE Investment Management welcomes independent Coffee House within the newly revitalised destination. CBRE Investment Management celebrates the new year and launch of the neighbourhood café and coffee roasters, Saint Espresso , for its flagship London location at Angel Central, joining its first-ever café on Pentonville Road in Islington. Situated in the bespoke glass fronted kiosk within the revitalised central plaza of Angel Central, a key part of the refurbishment, Saint Espresso has been sp

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The Weekly Closeout: Ulta names its first female chief human resources officer

Retail Dive

Also, Mattress Warehouse received an investment from a private equity firm and Coach introduced an apprenticeship program.

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Shopper donations at Lakeside Village to aid RSPCA

A1 Retail

Lakeside Village Outlet Shopping will give four-legged friends a helping hand with monthly donations to the local RSPCA set to begin. Kind-hearted shoppers will be asked to bring any unwanted clothes, shoes and toys to the centre which will then be donated to RSPCA Doncaster Rotherham District Branch shops. There are shops in Doncaster, Thorne and Rotherham, which support the RSPCA’s work to rehabilitate and rehome animals in need.

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.