Retail TouchPoints

MAY 25, 2023

Natural food products retailer Freshmart has adopted online sales and fulfillment solutions from eGrowcery. The customized system features a focus on fresh and prepared foods and fulfillment options including store pickup and integrated delivery. Freshmart, which operates seven stores in Puerto Rico, chose the solution because of its flexibility, integration with the retailer’s POS and custom payments integration approach to support the Puerto Rican market.

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Inside Retail

MAY 25, 2023

Woolworths’ proposed acquisition of the Supa IGA store in Karabar, NSW has been opposed by the Australian Competition and Consumer Commission (ACCC). Supa IGA Karabar is an independent supermarket that sells a range of groceries and liquor along with an attached liquor store (trading as Liquor Boss) located in Karabar, NSW. The regulator concluded the transaction of the entities would likely “substantially lessen competition in the supply of groceries in the local area”.

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Retail TouchPoints

MAY 25, 2023

Target has been on the receiving end of fierce criticism from LGBTQ groups and their allies following its decision to remove selected Pride Month collection items from some stores. The retailer, which has offered such items for more than a decade, cited threats to its associates’ “sense of safety and well-being while at work” in “removing items that have been at the center of the most significant confrontational behavior.

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Inside Retail

MAY 25, 2023

Gourmet fast-food restaurant chain Hell Pizza has launched a buy now, pay later (BNPL) scheme where customers don’t have to pay for their pizza until they’re dead under a legally binding agreement. Dubbed ‘AfterLife Pay’, customers eligible for the scheme will be invited to sign a real amendment to their wills, allowing payments for their pizza to be collected upon death.

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Planning Payment Services Consumer Marketing 245

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

MAY 25, 2023

Nike has made two senior leadership promotions aimed at helping the brand build on its current momentum while driving deeper integration across the business. The retailer will promote Heidi O’Neill to the role of President, Consumer, Product and Brand, and Craig Williams to President, Geographies and Marketplace. Additionally, two C-level leaders will take on new responsibilities to support the new structure.

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Inside Retail

MAY 25, 2023

Retail spending rose 4.2 per cent year-on-year in April as consumers spent more than $35.2 billion in stores and online, according to data from the Australian Bureau of Statistics (ABS). Although discretionary spending was low, restaurant and cafe services continued to do well. By category, cafes, restaurants and takeaway services registered an increase of 13.2 per cent followed by department store sales at 6.5 per cent and clothing, footwear and accessories sales at 4.9 per cent.

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Inside Retail

MAY 25, 2023

French luxury fashion house Celine has launched its first pop-up store in Brisbane to deepen its influence in the Australian luxury market. The Celine Brisbane pop-up store, located inside Queens Plaza, will open until the end of July. The interior design follows a gold colour scheme, featuring a luxurious yet minimal style. The store is home to Triomphe signature handbags, mini bags, and small leather goods, introducing the brand’s most covetable styles to Brisbane customers “in pursuit o

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Fashion Location Marketing 242

Retail TouchPoints

MAY 25, 2023

The rapid advancement of technology and social media has created a new generation of well-informed, empowered and discerning consumers. These individuals prioritize brands that not only provide high-quality products and services but also resonate with their values. As the largest segment of shoppers, purpose-driven consumers ( 68% ) are now seeking out brands that align with their values and lifestyles, a priority for consumers despite the recent rapid rise in inflation and cost-of-living increa

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Retail Wire

MAY 25, 2023

Shein is looking to open factories outside of China and appears to have chosen Mexico as a site for a new facility to help shorten delivery times in the Americas.

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Inside Retail

MAY 25, 2023

Esprit is continuing with its global relaunch despite recently falling into the red again. In March, the struggling brand posted a 15 per cent sales decline to HK$7.063 billion (US$900 million) for the year, and estimated a loss attributable to shareholders of up to HK$700 million (US$89.2 million). But that hasn’t deterred CEO William Pak from his plan to return the brand to its former glory.

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail Wire

MAY 25, 2023

Apple has launched a new watchband in rainbow colors to show its support for the LGBTQ+ community, even as other companies have come under attack for attempting to do the same. “I can’t wait to see all the right-wing bigots tweet about their Apple boycott from their iPhones,” wrote one user on Twitter.

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Inside Retail

MAY 25, 2023

James Chan, head of marketing for Reebok Pacific (Australia and New Zealand) chats with Inside Retail about the brand’s partnership with Brand Collective, how Reebok is aiming to be the fastest-growing sports brand in the world, and how he continues to push the envelope within in his profession. Inside Retail: Can you discuss your career journey, and your involvement with Reebok prior to becoming head of marketing in the Pacific region?

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Retail Wire

MAY 25, 2023

Best Buy reported earnings per share of $1.15 in the first quarter, better than the $1.11 expected by analysts. The consumer electronics chain’s same-store sales fell more than 10 percent.

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Inside Retail

MAY 25, 2023

More than 6 million Australians have used the “buy now, pay later” lending services offered by Afterpay, Zip and more than a dozen other companies. Buy now, pay later offers an easy and convenient alternative to credit card services. Consumers can sign up and have their loan approved almost immediately. One reason for this is that buy now, pay later companies aren’t regulated by the same consumer-protection rules that apply to other credit providers.

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Payment Services Consumer Accounting Marketing 130

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Wire

MAY 25, 2023

Workers spending fewer hours in offices are an opportunity for retailers looking to adjust to new opportunities. The author offers suggestions, including local makeup counters catering to customers who want to look their best on camera and stores running special weekday promotions outside peak shopping hours.

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Inside Retail

MAY 25, 2023

Increasingly popular and worn by the rich and famous, luxury outerwear brand Canada Goose is planning to spread its wings in Australia via a partnership with Melbourne-based fashion house Brand Collective. Sold in over 60 countries and with 50 retail stores internationally, the Canadian brand is scheduled to launch an e-commerce platform in Australia, as well as boutique stores in Melbourne and Sydney over the coming year.

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Fashion Boutique Planning Marketing 130

Retail Wire

MAY 25, 2023

Workers United wants to negotiate a labor contract with Starbucks for all workers who voted to join the union. Starbucks has insisted on negotiations with individual stores, a tactic the union says is designed to prevent deals from being struck.

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Inside Retail

MAY 25, 2023

Aje Collective announces new chief product and merchandise officer By Dean Blake Fashion firm The Aje Collective has announced Teneille Oakley (pictured) will serve as the business’ chief product and merchandise officer effective June 2023. Oakley formerly served as general manager of merchandise at Kennedy, a luxury watch and jewellery retailer in Australia, and had prior stints at David Jones, Myer and the UK’s House of Fraser.

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Payment Services Fashion Management Consumer 130

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Wire

MAY 25, 2023

Nicholas Gray, the founder of Gray’s Papaya, which sells cheap hot dogs paired with papaya juice, has died at 86. Mr. Gray, who worked on Wall Street, left his job in 1973 and started his business after walking past a Papaya King storefront and seeing it crowded with people.

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Inside Retail

MAY 25, 2023

Like them or loathe them, middle managers are both a corporation’s greatest opportunity and their biggest problem. In the work I do with mid-level leaders, we’ve identified a new breed. These are not the middle managers of cartoon jokes — they’re the new, power middle — we call them B-suite leaders. B-Suite leaders are more poised, more productive and more promotable than their peers — they operate more like C-suite leaders, just further down the organisation.

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Retail Wire

MAY 25, 2023

American Eagle Outfitters expects full-year operating income to fall between $250 and $270 million, not the $270 million to $310 million it previously announced. AEO CEO Jay Schottenstein said the company was “inventory discipline, cost savings and efficiencies across the business” in the current economic environment.

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Inside Retail

MAY 25, 2023

Retail crime in the US is becoming a real issue that is hurting the profitability of major businesses. Most recently, Brian Cornell, chair and CEO of Target Corporation stated that theft and organised retail crime is expected to reduce the company’s profitability by more than US$500 million compared with last year. Factoring in the roughly US$700 million of inventory shrinkage that occurred in 2022, mainly attributed to retail crime, the company is on track to lose up to a total of US$1.2 billio

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Shrinkage Loss Prevention Location Planning 130

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Wire

MAY 25, 2023

OpenAI has introduced a basic ChatGPT app for use on iPhones and iPads. The app does not provide access to OpenAI’s GPT-4 large language model, which requires a subscription. The ChatGPT app is vying with many other apps that use its name to drive downloads.

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Inside Retail

MAY 25, 2023

We’re at the very start of the retail media age with PwC forecasting retail media will grow from $850 million to $2.14 billion in the next five years. While the industry finds its feet, there are going to be profound impacts across the retail spectrum. Not just on the balance sheet with the attractive 90 per cent margin retail media monetisation. But, also in the way retailers view and plan their business as a result.

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Visual Merchandising Grocer Point of Sale Supermarket 130

Retail Dive

MAY 25, 2023

The mass merchant said it has celebrated Pride Month for more than a decade with special edition assortments, but this year store staff are enduring confrontations and volatile behavior.

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Shopping Center

MAY 25, 2023

Raleigh, N.C. — Divaris Real Estate has brokered the $14.8 million sale of Russ Avenue Plaza, a shopping center located in Raleigh. Situated on 17 acres, the property formerly housed a… The post Divaris Brokers $14.8 Million Sale of Shopping Center in Raleigh, North Carolina appeared first on Shopping Center Business.

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Shopping Location 98

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Dive

MAY 25, 2023

Craig Williams will take on a new role as president of geographies and marketplace, while Sarah Mensah takes on Jordan. The retailer also named a new head of North America.

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Cisco Retail

MAY 25, 2023

This blog was co-authored by Sophia Filipe, Country Digitization Program Manager, within the Cisco Country Digital Acceleration (CDA) program.

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Retail Dive

MAY 25, 2023

The luxury apparel brand is focused on expanding its DTC presence, with plans to open 16 new locations across Japan, China and the U.S. in fiscal year 2024.

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Apparel Location Planning 120

Cisco Retail

MAY 25, 2023

It had been a hot minute since I last put together a blog, and I was thinking about what might be an interesting topic.

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Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience