Retail TouchPoints

NOVEMBER 5, 2024

Picture this: You’re about to buy something online, but the site doesn’t remember who you are, so you go buy your item elsewhere, or just not at all. What might sound like an unlikely scenario happens all the time – a FIDO Alliance study found that U.S. consumers abandon a purchase and stop accessing an online service because they can’t remember their passwords 4.76 times per day on average.

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Inside Retail

NOVEMBER 5, 2024

Technology continues to evolve at a rapid pace and this is nothing new to all in retail. Robots are increasingly finding their place in the sector, offering substantial improvements in both operational efficiency and customer experience. It’s crucial to understand, however, that these machines are not meant to replace human workers but rather to support them.

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Retail Focus

NOVEMBER 5, 2024

Two major new brands are setting up shop at Northern Ireland’s premier outlet destination, The Boulevard , following the schemes record breaking sales. Becoming known for many retail ‘firsts’ in Northern Ireland such as kate spade ny, Adidas, Levi’s and Under Armour, The Boulevard is set to be home for the first Castore store in Northern Ireland and the first Police on the island of Ireland taking 1,054sq ft and 1,136sq ft units respectively.

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Inside Retail

NOVEMBER 5, 2024

In today’s retail landscape where content is king, influencers and content creators have the ability to launch brands and sell out collections. But what happens when content formats accidentally spotlight mundane items that make their way into mainstream culture? Quart-sized deli containers and TSA security trays are just two examples of practical objects that have found online virality through obscure TikTok trends.

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Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

Accounting

Retail TouchPoints

NOVEMBER 5, 2024

Lowe’s has introduced a Digital Home Platform that offers members of the retailer’s MyLowe’sRewards program free, personalized information about the products in their homes — including warranties, manuals, maintenance guidelines, how-to content, recommended subscriptions and replacement parts. While the platform’s initial launch focuses on home appliances, the retailer is planning to eventually expand it to include other aspects of home maintenance.

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365 Retail

NOVEMBER 5, 2024

Salomon , the outdoor sports lifestyle brand, has launched two new flagship stores in London. Located at The Yards in Covent Garden , the first store has already opened, with a second at Soho set to debut on 14 November. The new Covent Garden store is situated at 125 Long Acre in St Martin’s Courtyard, offering 3,628 square feet of Salomon’s extensive product range.

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Retail TouchPoints

NOVEMBER 5, 2024

Amazon continues to expand its grocery delivery services through a new partnership with California chain FoodMaxx , expansions of its partnerships with Save Mart and Lucky Supermarkets , and a new deal with startup Jüsto in Mexico to make grocery delivery available in that country. Amazon Adds Grocery Delivery South of the Border Amazon customers in Mexico will soon be able to purchase everything from fresh produce to meat and fish online through a new partnership with grocery delivery platform

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Inside Retail

NOVEMBER 5, 2024

The Australian Competition and Consumer Commission (ACCC) will live stream its upcoming public hearings for the supermarkets enquiry, scheduled from November 7 to 22. In January, the inquiry was initiated in response to a directive from the Australian Government due to concerns about supermarket pricing practices, including the potential use of false or misleading “was/now” pricing and “special” promotions.

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Retail Bound

NOVEMBER 5, 2024

Retail has come a long way from its traditional brick and mortar stores. With the rise of technology, retail has now entered the digital age where consumers can shop at the click of a button from the comfort of their own homes. One key player in this technological shift is artificial intelligence (AI). AI has revolutionized the retail industry by providing both product startups and retailers with valuable insights into consumer behavior and preferences.

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Retail TouchPoints

NOVEMBER 5, 2024

Image courtesy Ikea UK Ikea has opened the doors of its first standalone restaurant, on King Street in the UK’s Hammersmith district of West London. The restaurant is located next door to the retailer’s newly upgraded Hammersmith city store , which is part of the chain’s larger efforts to create a more accessible shopping experience by opening smaller-format “City Stores” that are located closer to where customers live, work and shop.

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Speaker: Steve Worthy, MBA

The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.

Marketing

Retail Focus

NOVEMBER 5, 2024

Astrid & Miyu, founded in 2012, is a London-based cult jewellery brand that has been revolutionising the industry and leading the way in experiential retail. Known for their unique and stylish pieces, Astrid & Miyu has cultivated a dedicated following and established itself as a trendsetter in the jewellery market. Shoplight , a company renowned for its innovative lighting solutions, has built a strong relationship with Astrid & Miyu, illuminating over ten of their permanent and pop-

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Retail TouchPoints

NOVEMBER 5, 2024

Rick Dreiling has stepped down from his position as Chair and CEO of Dollar Tree. COO Michael Creedon Jr. has been named Interim CEO, and Edward Kelly III, lead Independent Director of the company’s board, has been named Chair. The retailer has embarked on a search for a permanent CEO that will include both internal and external candidates. “With my health presenting some new challenges over the past two months, the time is right for me to step away and focus on myself and my family,” said Dreil

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Retail Gazette

NOVEMBER 5, 2024

Primark has unveiled its first small format store, in Portugal, which looks set to be the first of many with a second store planned in Bolton. Stores expert John Ryan visits the pint-sized Primark. At 50 most people would consider an individual to be ‘mature’. The same probably applies to retailers and with this sort of age comes both ‘wisdom’ and, occasionally, the perception of an unwillingness to change, much.

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365 Retail

NOVEMBER 5, 2024

Registration for the Retail Technology Show (RTS), the leading event that connects Europe’s most forward-thinking retailers and leading tech innovators, is now open. Debuting in its new home, ExCeL London, RTS will welcome 16,000 retail professionals to explore its retail carnival on 02 & 03 April 2025 , bringing the wonder of retail to life at the industry’s flagship event that celebrates innovation and fast-forwards retailers’ digital transformation.

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Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

Management

Retail Times

NOVEMBER 5, 2024

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Online retailers saw a significant increase in online Halloween sales, bolstered by the event (31 Oct) falling during school half-term as well as coinciding with Diwali, according to data from Wunderkind, the leading AI-driven performance marketing solution.

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365 Retail

NOVEMBER 5, 2024

Robert Hitchins Ltd has appointed Adrian Field to lead the on-site management team of the highly-anticipated Cotswolds Designer Outlet in Tewkesbury. The news of Field’s appointment aligns with the development’s construction milestone, as the project marks one year of progress, aiming for a Spring 2025 launch. Field joins the project as Centre Manager, bringing with him extensive experience from managing town and city centres, shopping destinations, and Business Improvement Districts (BIDs) acro

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Fashion Management Shopping Customer Experience 64

Wiser

NOVEMBER 5, 2024

In an industry as competitive as FMCG, effective in-store engagement is essential for driving brand advocacy and influencing consumer choices. One leading FMCG manufacturer recognized this and invested in training programs to empower store staff as brand advocates. However, the company faced significant challenges in tracking the effectiveness of these programs and ensuring their initiatives translated into increased product recommendations and customer loyalty.

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Consumer 78

365 Retail

NOVEMBER 5, 2024

As retail evolves, MAPIC 2024 will explore how brand licensing is shaping leisure, drawing in consumers and fuelling new revenue streams. A featured talk by Gaëtan Le Jariel, President of Gulli Parc, on 26 November will reveal how brand licensing propelled Gulli Parcs into a market leader with 25 parks, 2 million annual visitors, and €18 million in revenue.

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Consumer Marketing ATS 64

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Planning

Retail Times

NOVEMBER 5, 2024

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! The Perfume Shop has opened the doors to another new and improved experiential store at Unit 13b, St Ann’s Shopping Centre, St Ann’s Road, Harrow, Middx HA1 1AR. Opening in just a few days, the iconic retailer, who this year celebrates its 32nd Birthday, will be continuing to offer the hottest perfume launches, celebrity fragrances […] If you want

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Retail TouchPoints

NOVEMBER 5, 2024

The in-store grocery shopping experience has held on to its appeal, even as supermarket retailers have realized that they also need to offer customers simple, yet personalized, digital commerce options. Additionally, several retailers are bucking the conventional wisdom of supermarkets seeking the widest possible customer base and instead are creating stores designed to appeal to specific ethnic or national groups via merchandise choices and even stores’ design.

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Supermarket Shopping Merchant Services Consumer 276

Retail Times

NOVEMBER 5, 2024

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Livingston Design Outlet, one of Scotland’s most sought-after retail destinations, has announced the upsize of its Le Creuset unit to 1,714sq ft, making it the brand’s biggest store in the UK. The upsize reflects the success of Le Creuset’s previous 1,029sq ft store at the outlet centre and features a new concept fit-out that […] If you want mor

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ATS 52

Retail Focus

NOVEMBER 5, 2024

Salomon, the modern mountain sports lifestyle brand, is proud to announce the opening of two new brand stores in the heart of London. Located in the biggest shopping destinations of the English capital, the Covent Garden store, which is part of The Yards, has opened, and the Soho store will open on November 14 th. The Yards, Covent Garden brand store, located at 125 Long Acre, St Martin’s Courtyard, London WC2E 9AA, is the first Salomon flagship store in the United-Kingdom and measures 3,628 sq

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Retail Times

NOVEMBER 5, 2024

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Gut-friendly sparkling water brand, Jamu Wild Water, is celebrating its launch into Fenwicks Food Hall. The brand, which produces naturally flavoured prebiotic water with antioxidant rich botanicals, is now available to buy in the prestigious Fenwicks Food Hall in Newcastle.

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Hyken

NOVEMBER 5, 2024

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How can businesses bridge the gap between customer expectations and satisfaction? What role does artificial intelligence play in enhancing customer service interactions? What are the benefits of proactive communication in customer service? How can AI-driven tools support customer service agents in delivering better service?

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Customer Experience Management Consumer 61

Retail Times

NOVEMBER 5, 2024

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! The Lexicon, owned in a joint venture between Schroders Capital and Legal & General Capital, has announced around 30,000sq ft of new retail lettings with Dunelm, Levi’s and Tesco Express all set to arrive at the Bracknell retail destination.

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Fashion ATS 105

Inside Retail

NOVEMBER 5, 2024

Speculation around a possible bid by Italian luxury brand Moncler for British fashion house Burberry has stirred interest, sending Burberry’s shares up nearly 5 per cent this week. A report from fashion news outlet Miss Tweed suggested Moncler might be eyeing Burberry as a step toward creating a “high-end outdoor fashion powerhouse”. However, both Moncler and Burberry declined to comment on what they called market speculation. “Moncler does not comment on unsubstantiated rumours,R

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Management

Retail Wire

NOVEMBER 5, 2024

Target's holiday shopping experience this holiday season will feature a mix of immersive in-store displays and digital features aimed at enhancing every visit.

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Inside Retail

NOVEMBER 5, 2024

Sushi Sushi is set to open 35 stores in New Zealand over the next 10 years after signing a deal with a new master franchisee. Stanley Greene, the first Kiwi to sign a master franchise agreement with Sushi Sushi, will take over the existing Sushi Sushi Botany store and is keen to expand the network in the next decade. “I’m currently looking for franchisee partners that display a deep understanding of their local market along with a proven track record in the restaurant or retail indus

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Marketing ATS 264

Retail Wire

NOVEMBER 5, 2024

The start of the holiday season is typically ushered in by the annual Macy’s Thanksgiving Day Parade.

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Planning 264

Inside Retail

NOVEMBER 5, 2024

The luxury market is a complicated space for multibrand retailers as high-end brands ramp up their direct-to-consumer presence at scale. To combat this, many luxury retailers have turned to discounting, especially online, to continue to attract customers, a strategy that juxtaposes the very essence of luxury. Discounting in the luxury sector can be a slippery slope to business collapse, as evidenced by the recent failures of British online luxury retailer Matches and Australian luxury department

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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

Fulfillment