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On an investor call last Wednesday, Wesfarmers CEO Rob Scott was forced to explain the $108 million loss, including $33 million in restructuring costs, that the retail conglomerate booked at its off-price online retailer, Catch, in the first half of FY23. Following the online retailer’s $58 million loss in FY22, and $24 million loss in FY21, the result was described as “frankly unacceptable” by Bank of America’s David Errington, and prompted blunt questions about the future of the business.
With shopping behavior expanding online through eCommerce buying and digital influence on in-store purchasing, brand building requires new rules to play and win.
A major municipal rejuvenation project is presenting enticing opportunities for retailers at the heart of Queensland’s historic city of Ipswich. The renovations are focused on a major upgrade to the centuries-old character of Ipswich’s original downtown area at Nicholas Street, culminating at Tulmur Place – the city’s civic square with more than 4000sqm of public space.
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Jeff Toister’s Top Tips for Crafting a Successful Customer Culture by Melanie Mingas (CX Network) CX author and keynote speaker Jeff Toister offers his advice for customer experience managers looking to create a winning customer culture.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Inside Retail : Why did you decide to join BCF in 2019? What was the appeal? Paul Bradshaw: Part of the reason I’m in Australia is that I’m an avid outdoor camper. Give me a swag and a fire and I’m happy. I fell in love with the country and, every moment I get, I like to be doing all things boating, camping or fishing. When I got the opportunity to join the Super Retail Group back in 2019, I essentially had no choice but to say yes to joining this great brand.
Last Updated on February 20, 2023 Marketers can choose one of many different segments in Google Ads (In-Market, Affinity, Remarketing) to reach consumers who are most likely to make a purchase. Sometimes, however, targeting users who are experiencing major life events, like graduating, getting married, opening a new business, retiring, and so on, can be an even more effective strategy to increase conversions, which brings us to life events targeting.
Bedding and homewares retailer Adairs has reported strong first-half sales across its two largest brands as customers resumed shopping in stores rather than online after pandemic restrictions eased. The company owns and operates the Adairs, Focus on Furniture and Mocka brands. For the 26 weeks to December 25, sales increased 34.1 per cent to $324.2 million while statutory tax-paid profit reached $21.8 million, up 23.9 per cent.
Bedding and homewares retailer Adairs has reported strong first-half sales across its two largest brands as customers resumed shopping in stores rather than online after pandemic restrictions eased. The company owns and operates the Adairs, Focus on Furniture and Mocka brands. For the 26 weeks to December 25, sales increased 34.1 per cent to $324.2 million while statutory tax-paid profit reached $21.8 million, up 23.9 per cent.
Australian supermarkets will reap bigger profits in fiscal 2023 half-year due to decades-high inflation and increased savings, but analysts warned of a rough second-half as households reel from mounting expenses due to higher cost of living. Top supermarket chains Woolworths Group and Coles Group will likely see growth in their half-year profit, according to analyst estimates, helped by higher shelf prices and lower Covid-19 related costs.
Chinese tea chain Mixue has landed its presence in Australia with the first store opened in Sydney’s World Square. The store features a design with floor-to-ceiling windows that span the entire wall and red steel frames. Two additional locations will open in Brisbane and Melbourne in addition to Sydney, with the Brisbane store being nearly open. A marketing campaign by Mixue offering “1000 Sydney students to have a drink for free” was launched for the brand’s first location in
Australian real estate investment trust HomeCo Daily Needs (HDN) has reported “solid” growth in its December half driven by strong tenant demand for both existing portfolios and developments. The Reit has a portfolio valued at around $4.7 billion spanning 2.5 million sqm of land in major metropolitan corridors including Sydney, Melbourne, Brisbane, Perth and Adelaide.
Collaboration between fashion and technology is becoming commonplace. Especially partnerships with sustainability at their core. In one recent example, French fashion house Chloé has partnered with pre-loved fashion marketplace Vestiaire Collective and digital ID company EON. As part of Chloé’s Spring/Summer 2023 collection, the luxury brand is launching an innovative circular economy project, the Chloé Vertical.
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Following the pandemic, bricks-and-mortar retail is back in a big way, but customers don’t want the same-old offering. They want something new. One business that is meeting the demand for memorable and unique experiences is “transportation company” Teleport, which has launched its first “interdimensional adventure” in Australia, following installations across Hong Kong and Singapore.
Just a few weeks after opening its first flagship store on Orchard Road in Singapore, D&A Jewellery launched a special exhibit of more than 100 vivid rare green emeralds from Colombia. Running from 4-10 February, the exhibit included an astonishing 92.14 carat octagonal-shaped emerald, a pair of stunning pear-shaped emeralds totalling 88.39 carats, and a set of 15-piece emeralds totalling 175.31 carats.
Fast food giant McDonald’s is one of the key anchors at a newly-approved $100 million retail centre in Victoria. The City of Wyndham has signed off on The Sheds Tarneit development, set to open late 2024. A Coles supermarket with a Liquorland store are other anchors of the 4.7ha development. The 13,100sqm town centre will include a diverse range outlets.
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