Sun.Feb 09, 2025

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The Importance of Building Customer Loyalty in Retail

365 Retail

In the competitive landscape of retail, fostering customer loyalty is essential for long-term success. Loyal customers provide a reliable revenue stream and contribute to brand growth by acting as ambassadors, sharing positive experiences through word-of-mouth and online reviews. Research indicates that selling to existing customers has a 60-70% success rate , whereas selling to new customers has a success rate of only 5-20%.

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Engraving Elegance: How Glass Artistry Transforms Interior Design

Retail Focus

When you think of interior design, it’s easy to imagine the usual suspectsfurniture, colours, and textiles. But glass artistry has quietly been making waves, offering a sophisticated, modern touch that transforms any space. Through the delicate interplay of light, texture, and form, glass engraving has emerged as an art form that seamlessly blends style and functionality, creating interiors that are both elegant and distinctive.

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JB Hi-Fi posts higher net income in half year

Inside Retail

JB Hi-Fi’s net income grew in the half year ended December 31, thanks to higher sales bolstered by Black Friday and Boxing Day promotions. The consumer electronics retailer’s net income climbed 8 per cent year over year to $285.4 million as sales jumped 9.8 per cent to $5.67 billion. JB Hi-Fi Australia’s sales rose 7.2 per cent to $3.88 billion, with comparable sales up 7.2 per cent.

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M&S CEO warns against mountain of costs facing retailers

Retail Gazette

M&S CEO Stuart Machin has warned against the mountain of costs facing UK retailers following the Budget, despite Chancellor Rachel Reeves pushing for growth. Writing in The Sunday Times, Machin claimed the UK’s retailers were being “raided like a piggy bank” He said: “Many of the announcements in Rachel Reevess speech last month were commendable a focus on long-term planning, good ideas to free up investment in infrastructure and a more positive tone. “But the

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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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8 Must-Have Tech Features for Electronics Retail Success

I Vend

The consumer electronics industry continues to grow in 2025 it is expected to reach over $977 billion. If youre in retail electronics youll know that this growth isnt without its challenges, and that managing a successful business in this sector requires intelligence, insight and the support of specialised technology solutions. Here we take a look at the specific challenges of electronics retail, and how iVends specialist electronics retail software can help. iVend’s Retail Management Sol

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WHSmith could close half of high street stores under new owner

Retail Gazette

WHSmith could shut at least half of its 500 high street stores under a new owner, raising the possibility of large-scale job cuts at the business, according to industry experts. Forecasts for the final size of the stationery retailer range from no more than 250 shops, The Guardian reported. Offers for WHSmith are expected during the next few weeks, with a deal finalised by early May.

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Top 5 Customer Service & CX Articles for Week of February 10, 2025

Hyken

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. 5 Touchdowns: How the NFL Is Winning over Fans by Francesca Di Meglio (CX Network) By leveraging data analytics and offering personalized experiences, football is growing exponentially.

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Lorna Jane’s CEO talks sustainability, Gen Z and the future of athleisure

Inside Retail

Australian athleisure brand, Lorna Jane, is advancing its sustainable commitments positioning itself as a brand that stands for the well-being of both people and the planet. The brand has aptly named its environmental, social and governance (ESG) strategy in accordance: We are citizens. Recently the brand announced as part of its ESG strategy and its broader preferred fibre program that it would be expanding its use of recycled polyester and nylon by integrating them into its active essential r

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In-N-Out Burger Plans 35 More Tennessee Locations

Retail Wire

In-N-Out Burger is inching closer to the East Coast than ever before.

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Bread Ahead’s founder Matthew Jones on the brand’s venture into Asia

Inside Retail

London-based bakery Bread Ahead has expanded into the Philippines through an exclusive franchise partnership with regional powerhouse SFRI. The launch also marked the brands first venture into Asia. According to the company, Bread Aheads expansion plan into the Middle East is already well underway, with thriving bakeries in Dubai and Saudi Arabia, and plans to open a total of 35 locations across the region in the coming years.

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AI In The Aisles: The Executives Guide To Better In-Store Experiences

Speaker: Steve Worthy, MBA

The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.

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Man Wins Free Norwegian Cruise Line Vacation. Then He Got Stuck With a $47,000 Medical Bill

Retail Wire

This Norwegian Cruise Line vacation did not go well at all.

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DBG owner Dennis Bastas buys $1 billion MCoBeauty brand

Inside Retail

Billionaire Dennis Bastas has acquired $1 billion dupe beauty brand MCoBeauty, the Australian Financial Review (AFR) has reported. Bastas’ DBG Group initially bought a 50 per cent in MCoBeauty in 2022, which AFR ‘s sources said was valued at least $500 million. Shelley Sullivan founded MCoBeauty in and has grown the brand, known for its affordable makeup and skincare products sold in supermarkets and pharmacies.

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Ste Marie designs "dreamlike" interior for Toronto luggage store

Dezeen

Waxed plaster walls, rainbow onyx surfaces and an olive tree create a spa-like atmosphere inside the store that Canadian studio Ste Marie has designed for luggage brand Monos. The new Monos location is situated on Ossington Street, a few blocks away from Toronto's Little Portugal neighbourhood. An olive tree sits in front of a vertical light box at the heart of the Monos store in Toronto The brand draws influence from the Japanese concept of "mono no aware" an appreciation of fleeting moments o

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Ikea’s Oxford Street store attracts record 3,730 applicants for new roles

Retail Gazette

Ikea says it has received 3,730 applications in just six days for its new store on Londons Oxford Street, due to open this spring. The Swedish furniture giant said the high level of interest in the 150 available positions marks the biggest-ever response it has seen in the UK, breaking all previous recruitment records. Successful applicants will be offered multi-skilled roles working across various departments.

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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Automated Retail - Hot and Ready Meals

Retail Customer Experience

Homechow's gourmet kiosks meet the growing demand for quick, ready-to-eat meals, addressing specific needs while enhancing customer, visitor, and employee experiences

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Cubitts expands in NYC as demand for premium eyewear grows

Inside Retail

British eyewear brand Cubitts is the epitome of if you know you know (IYKYK) culture where a brand lies so far under the radar that one automatically receives cool points for knowing about it. A favourite amongst celebrities and fashion trendsetters like Spike Lee, Idris Elba and Stanley Tucci, Cubitts has steadily garnered the attention of eyewear aficionados over the past few years.

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Next and Superdry take action as Trump’s tariff overhaul disrupts British retail exports

Retail Gazette

British fashion retailers are scrambling to adapt to President Trumps changing tariff policies, with some halting exports and others exploring the option of setting up US subsidiaries. In recent weeks, Trump imposed a new 10% tariff on Chinese-made goods, while also reversing the de minimis rule, which had previously allowed goods worth less than $800 (645) to enter the US duty-free.

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L’Oreal makes minority investment in Jacquemus

Inside Retail

L’Oreal Groupe has made a minority investment in Jacquemus in an exclusive partnership marking the cosmetic company’s venture into fashion. “With its singular brand positioning, fueled by sensational creativity and social first playfulness, Jacquemus will perfectly complement L’Oreal Luxe’s portfolio of iconic brands and reinforce our worldwide leadership,” said Cyril Chapuy, L’Oreal Luxe president.

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Breaking The Commerce Bottleneck: Your SAP Exit Plan Starts Now

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Sportitude shuts down after 15 years in business

Inside Retail

Online activewear marketplace Sportitude is shutting down after 15 years of operations. “After more than 15 years of building and growing Sportitude, the journey has now come to an end for both the business and for me,” said Sportitude founder Roumen Staykov in a LinkedIn post. “What started as an ambitious idea for a social networking platform for grassroots sports evolved into one of Australias leading running-specialty e-commerce businesses, scaling to eight-figure revenue

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