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In recent years, robotics has emerged as a transformative force in global retail, and the Australian market is noexception. As consumer demands evolve and competition intensifies, retailers are increasingly looking to robotic solutions to streamline operations, improve customer experiences, and drive efficiencies across the supply chain. By 2030, robotics will probablyplay an even more significant role in Australian retail, with advancements that reshape the industry and enhance how businesses o
B&M chief executive Alex Russo will retire from the company next month as it cuts its profit guidance for the second time this year. The discounter said Russo will step down at the end of April after three years in the top spot and that it has begun the search for his replacement. In an update to the stock market, B&M said: “The board is in the advanced stages of a recruitment process to appoint a new CEO with the support of a leading executive search firm, and will provide an upda
The retail media landscape is exploding. Few topics in retail have garnered as much attention in recent years, and the growth shows no signs of slowing. EMarketer predicts digital retail advertising spending will reach a staggering US$166 billion in 2025, a dramatic leap from the $46.4 billion spent in 2023, according to Statista. This surge has prompted a wave of retailers, from giants like Walmart and Amazon to more specialised players like Saks Fifth Avenue, to launch their own retail media n
Asda has escaped a penalty charge despite the supermarket missing a crucial target for separating its IT systems from former owner Walmart. The US giant is understood to have given the British grocer an extension on its race to complete a 800m computer systems upgrade, The Telegraph reported. Asda has spent much of the past year busy untangling thousands of programmes responsible for its checkouts, administration and payroll from Walmarts to avoid a fine for continued use of the technology.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Melbourne-based lifestyle brand turned leader of the emotional support water bottle movement, Frank Green, has finally opened its first brick-and-mortar store after building its reusable empire for over 10 years. For founder and CEO Benjamin Young, the brand’s name rings more accurately today than it did a decade ago and acts as a mission statement and a compass for the entire team.
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Eldon Square, Newcastles premier shopping and leisure destination, is delighted to announce the appointment of Helen Cowie as Centre Director. As the investment programme in Eldon Square continues with several exciting new arrivals set to open this year including NEXT, River Island, Flight Club and Freight Island, Helen will bring over 30 years of extens
Direct-to-consumer ethnic fashion brand Shobitam has opened its first physical and experiential store in Jayanagar, Bengaluru. The launch was attended by actor Vidya Balan, Shobitams global ambassador and an advocate for traditional handlooms. Expanding to physical retail Nestled in the vibrant Jayanagar neighbourhood, this store is home to a collection of traditional Indian attire, from elegant sarees to lehengas, embodying the essence of India’s cultural heritage.
Direct-to-consumer ethnic fashion brand Shobitam has opened its first physical and experiential store in Jayanagar, Bengaluru. The launch was attended by actor Vidya Balan, Shobitams global ambassador and an advocate for traditional handlooms. Expanding to physical retail Nestled in the vibrant Jayanagar neighbourhood, this store is home to a collection of traditional Indian attire, from elegant sarees to lehengas, embodying the essence of India’s cultural heritage.
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. B2B Customer Service: 5 Proven Strategies to Drive Success by Foundever (Foundever) What sets leading B2B (business-to-business) brands apart?
Kogan Group founder and CEO Ruslan Kogan says the online marketplace is back to sustained growth after its challenging post-Covid trading era. First-half gross sales rose 10.3 per cent to $492.5 million, and revenue was up 9.9 per cent to $272.7 million during the six months to December 31. Gross profit grew 18.3 per cent to $106 million after the company’s gross margin rose by 2.8 percentage points to 38.9 per cent.
Michael Hill has started an internal strategic review for its New Zealand business after another sales dip in the segment during the first half. The group’s net profit increased 9.5 per cent to $16.9 million despite revenue decreasing 0.7 per cent to $360.2 million. However, revenue from its New Zealand business fell 7.4 per cent to NZ$60.5 million ($54.6 million).
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Lovisa’s net profit increased in the first half after the opening of 43 new stores worldwide. The jewellery and accessories retailer’s profit grew 6.5 per cent to $56.9 million as revenue climbed 8.8 per cent to $405.9 million and comparable store sales rose 0.1 per cent. The company said its continued focus on pricing and promotion management helped expand gross margin to 82.4 per cent.
Sheins profits plunged by more than a third last year in a fresh blow to its highly anticipated flotation on the London Stock Exchange. Net profit for the fast fashion giant plummeted by almost 40% to 789m ($1bn) in 2024 following a difficult final quarter and rising competition from rival Temu, The Financial Times reported. Sales are understood to have jumped 19% to 30bn ($38bn).
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