Mon.Feb 26, 2024

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How to Improve Digital Privacy and Trust Between Consumers and Companies

Retail TouchPoints

In the U.S., the past year was the most active to date for passing state-by-state data privacy laws. Following suit with GDPR and other jurisdictions globally, the U.S. is weighing national data privacy and security regulation to help companies keep up with the patchwork of state laws. This flurry of legislative activity comes at a good time — and with good reason.

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Wendy’s To Introduce Surge Pricing Similar to Uber

Retail Wire

Wendy’s is gearing up to roll out a new pricing strategy that mimics the surge pricing model used by ride-sharing services like Uber. This means that the cost of your favorite Wendy’s items could fluctuate throughout the day depending on demand.

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Exclusive: How Daniel’s Jewelers is Using Vision AI to Better Serve its Customers

Retail TouchPoints

In the more than 70 years since Joseph Sherwood bought a bankrupt jewelry store in Bell Gardens, Calif., much has changed in the world, and in retail. That post-WWII period in the Western U.S. was marked by the Dust Bowl Exodus, now a distant memory for most. Since then, the demographic makeup of California has changed dramatically, not to mention the economic and technological realities of the state and the country.

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FTC Sues To Block Kroger-Albertsons $25B Merger

Retail Wire

The Federal Trade Commission (FTC) has taken legal action to halt the proposed $25 billion merger between Kroger and Albertsons, labeling it as potentially harmful to consumers. This merger, slated to be the largest in US supermarket history, aims to combine two of the nation's top retailers, with brands like Safeway, Vons, Harris Teeter, and Fred Meyer falling under its umbrella.

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Coles’ revenue rises on higher supermarket, liquor sales

Inside Retail

Supermarket chain Coles booked higher revenue in the fiscal first half, thanks to a sales increase across all segments. However, while group earnings before interest and taxes rose by 0.6 per cent to $1.1 billion, post-tax net profit slid 3.6 per cent to $594 million. The company’s revenue rose 6.8 per cent year over year to $22.2 billion as supermarket revenue went up 4.9 per cent to $19.8 billion and liquor revenue climbed 1.8 per cent to $2.0 billion.

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Dillard’s Debuts Coterie Shop Spotlighting Four Fashion Entrepreneurs

Retail TouchPoints

In 24 stores and online, Dillard’s has introduced The Coterie Shop to spotlight luxury special occasion and casual dressing pieces from four entrepreneurial fashion brands: Abbey Glass , Buru , Crosby by Mollie Burch and Fanm Mon. “We are beyond excited to introduce The Coterie Shop to our customers,” said Alexandra Dillard Lucie, VP of Merchandising at Dillard’s in a statement.

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Cigarettes Are Losing Their Pull Over Consumers Seeking a Nicotine Fix

Retail Wire

Smokers in the U.S. are shifting from cigarettes to other options available on the market, such as vapes, at a more rapid pace than anticipated, and tobacco giants are feeling the pressure.

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Kogan returns to profitability in first half

Inside Retail

Kogan returned to profitability in the fiscal first half, despite lower revenue due to reduced inventory and the company’s focus on platform/software-based subscription revenue. The online retailer swung to a net profit of $8.7 million while revenue slid 9.9 per cent to $248.2 million. Gross margin stood at 36.1 per cent as gross sales fell 5.6 per cent to $446.6 million.

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Buffalo Wild Wings Is Giving Out Free Wings Because of the Super Bowl

Retail Wire

Buffalo Wild Wings made a bold promise to Americans: free wings for everyone if the Super Bowl went into overtime. Lo and behold, that's precisely what happened. With the game extending beyond regulation time, the nation has eagerly awaited their chance to claim six free chicken wings each on Monday, Feb. 26.

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Endeavour Group’s net profit drops despite top-line growth

Inside Retail

Retail drinks and hospitality business Endeavour Group has posted a slight increase in sales for the fiscal first half, but net profit was down as the group previously expected. Group sales for the 27 weeks ended rose 2.5 per cent year on year to $6.7 billion, driven by growth in both the retail and hotels segments. Dan Murphy’s and BWS both contributed to a 2.5 per cent increase in retail sales, while an improved food and bar offering helped deliver a 2.7 per cent uplift in hotels sales, said S

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Eggo Is Celebrating National Pancake Day With a Rentable House of Pancakes

Retail Wire

Nestled in the scenic surroundings of Gatlinburg, Tennessee, renowned as the Pancake Capital of the South, lies a distinctive haven: the Eggo House of Pancakes.

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Sprouts Plans 35 New Smaller-Format Stores, Prioritizes Customer Acquisition for 2024

Retail TouchPoints

After opening a net 23 new stores in 2023 for a total of over 400 locations, Sprouts Farmers Market plans to open 35 new locations this year, all in its new smaller-store format. Sprouts committed to shrinking its stores’ square footage by 23% as a way to reduce environmental impact in June 2023. Sprouts executives revealed the retailer’s growth plans while discussing its strong Q4 and FY 2023 results.

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McDonald’s Patron Punches Worker for Touching Soft Drink Lid

Retail Wire

A man was arrested for assaulting a Boston, Massachusetts, McDonald's employee who touched his drink lid.

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FTC Seeks to Block $24.6 Billion Kroger-Albertsons Merger

Retail TouchPoints

The Federal Trade Commission (FTC) has formally challenged the proposed $24.6 billion Kroger acquisition of Albertsons , calling the deal — the largest supermarket merger in U.S. history — anticompetitive and harmful to both consumers and workers. The FTC voted 3-0 to issue the complaint and will be joined in its lawsuit by a bipartisan group of nine state Attorneys General.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Revitalising the UK High Street: Beyond Commerce to Community Connection

Retail Focus

The high street in the UK stands as more than a mere hub for shopping; it’s a cornerstone of local economies, embodying community, culture, and commerce. Despite facing challenges, the high street’s significance as a community and economic staple is unwavering, symbolising not only a centre for transactions but also a space for communal engagement and belonging.

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Walmart Updates Employee Education Initiative to Fill 100K ‘Critical Jobs’

Retail TouchPoints

Walmart is revising its Live Better U (LBU) education benefit to help associates hone their skills for key roles within the company. Launched in 2018, the program was designed to provide associates with higher learning opportunities from reputable academic institutions such as the University of Arkansas, Purdue Global and Spelman College. Learning opportunities were initially available for $1 a day, but that fee was dropped in 2021 to make the program more accessible.

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Survival guide: The keys to resilience and success in tough times

Inside Retail

The retail headwinds just seem to keep coming. Retailers have endured narrowing margins and soaring rents and watched the cost of living eat into discretionary spending during a tumultuous 2023. For several retailers, it was too much. About 180 retail businesses collapsed in the September quarter alone; only the construction, accommodation and other services sectors had more attrition.

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Amazon To Pay $1.9 Million in Settlement Due to Human Rights Abuse Claim

Retail Wire

Over 700 migrant workers will receive around $1.9 million in settlement following claims that they were subjected to human rights abuse from exploitative labor contracts in Saudi Arabia.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Navigating the AI revolution: Retail experts weigh in on the state of affairs

Inside Retail

In the ever-evolving retail landscape, staying ahead of the curve is not just an advantage; it’s a necessity. With consumer preferences shifting rapidly and technological advancements setting new standards, businesses are constantly seeking innovative solutions to enhance customer experiences and drive revenue growth. One such innovation that has been gaining significant traction in recent years is generative artificial intelligence (GenAI).

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AT&T Wireless Giving $5 to Those Affected by Network Outage

Retail Wire

AT&T has announced it will be extending a full day of service credit to customers impacted by a substantial outage that lasted over 10 hours on Thursday.

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The $15bn impact: Physical touchpoints drive Australian e-commerce revolution

Inside Retail

In a groundbreaking revelation, recent research from ShipStation and Retail Economics uncovers the pivotal role of physical interactions in shaping the Australian e-commerce landscape. A staggering $15 billion, constituting 48 per cent of online non-food sales last year, can be attributed to seamless interactions between the online and offline realms.

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$3.75M Florida Lottery Ticket Purchased at Publix

Retail Wire

Yet another big lottery winner hails from the Sunshine State. The luckiest state for lottery wins just added a new member to its list of multimillionaires.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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ICA Stop supermarket designed as a "culinary dream come true"

Dezeen

Swedish studio Westblom Krasse Arkitektkontor and design agency Snask have revamped a supermarket in Täby, adding pastel hues and materials such as terrazzo and wood to "turn shopping into an experience". The design was intended as a facelift for the store, which is part of Sweden's ICA supermarket chain and had been given many smaller additions over the years without an overall design direction.

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Red Sea attacks disrupt shipping for over 50% of UK retailers

Retail Gazette

Over half of retailers and exporters in the UK have been impacted by the Red Sea attacks disruption, the British Chambers of Commerce (BCC) has indicated. The business lobby group found the cost of shipping a container from Asia to Europe has risen by up to 300% for some companies. Meanwhile, logistical delays have also resulted in up to three to four weeks being added to delivery times.

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Revitalising the UK High Street: Beyond Commerce to Community Connection

365 Retail

The high street in the UK stands as more than a mere hub for shopping; it’s a cornerstone of local economies, embodying community, culture, and commerce. Despite facing challenges, the high street’s significance as a community and economic staple is unwavering, symbolising not only a centre for transactions but also a space for communal engagement and belonging.

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Superdry settles trademark case against Dryrobe

Retail Gazette

Superdry has settled its dispute against outdoor retailer Dryrobe over an alleged trademark infringement of the font used in the brand’s logo. Dryrobe has agreed to “cease use of the [stylised Dryrobe sign] or any marks which contain the element ‘dry’ depicted using any member of the Helvetica family of fonts both on product and across all point of sale and digital materials”, as well as not to order more stock featuring the sign.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Figure AI Secures $675 Million Funding for AI-Powered Humanoid Robotics

Retail Wire

In the realm of artificial intelligence, Figure AI has emerged as a frontrunner in the race to develop cutting-edge AI-powered robots.

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Morrisons mulls sale of bakery business to reduce debts

Retail Gazette

Morrisons has appointed advisers to look into the possible sale of its bakery business, Rathbones, as it looks to sell assets to reduce debts. The supermarket is working with Deloitte to field interest in the bakery, which supplies baked goods to Morrisons stores from its factory in Wakefield. Although talks over the sale are thought to be at an early stage with no guarantee that a sale will occur, industry sources have indicated private equity company Endless may be a potential buyer.

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New USPTO AI-Assisted Invention Guidance Will Affect Retailers and Consumer Goods Companies

Hunton Andrews Kurth

In our client alert, A Brief Explanation of the USPTO’s Useful New AI-Assisted Invention Guidance , we discuss the Inventorship Guidance for AI-assisted Inventions , 89 Fed. Reg. 10043 (Feb. 13, 2024), recently released by the US Patent and Trademark Office (USPTO). The guidance provides inventors and patent applicants with a framework regarding AI-assisted inventions and how inventorship of such will be judged at the USPTO.

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Asda faces strike vote in fifth supermarket

Retail Gazette

Asda is facing a strike vote at a fifth supermarket as members of the GMB union at its Lowestoft store are set to be balloted. The union claimed that a consultative ballot of almost 200 of the union’s members working at the store revealed almost 90% were ready to strike, on a turnout of just below 80%. GMB said it would notify Asda this week of the impending ballot, with the vote set to start next week.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio