365 Retail

AUGUST 11, 2023

With the cost-of-living squeezing consumers’ disposable incomes and ebbing away at customers’ loyalty propensities, retailers are facing higher levels of customer churn, the latest research from insights-led customer engagement platform, MoEngage , suggests. Original research of over 1,000 European brands, including 500 UK businesses, by MoEngage in its latest 2023 Customer Retention Benchmark report showed that over a third (36%) of retailers’ average customer retention rates are currently up t

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Customer Retention Marketing Spend Returns Customer Experience 52

Retail TouchPoints

AUGUST 11, 2023

Mexican grocer Chedraui , Raley’s Supermarkets and Primark Stores have topped the National Retail Federation’s 2023 Hot 25 Retailers list, which ranks the fastest-growing retail companies in the U.S. The annual ranking is compiled by global marketing consultancy Kantar and is determined by comparing year-over-year increases in domestic sales (in the case of the 2023 list, this means 2021 versus 2022).

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Grocer Wholesale Supermarket Consumer 240

Inside Retail

AUGUST 11, 2023

Accessibility is a buzzword the retail industry loves to throw around, especially regarding new product launches. But is the retail industry really living up to the promise of creating products that all consumers, with a variety of physical, visual, and neurological needs, can use? We reached out to experts in the disability sphere, and several brands breaking barriers within the retail industry, to gather their thoughts on what companies are doing right, and what else they could be doing to bet

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Fashion Store Layout Consumer Target Market 130

Retail TouchPoints

AUGUST 11, 2023

Wolverine Worldwide ’s Board of Directors has terminated President and CEO Brendan Hoffman and he has formally stepped down as a director of the company. The announcement coincides with the footwear manufacturer’s Q2 financial results, which saw a 17.4% revenue drop year-over-year. Christopher E. Hufnagel, who has served as President of the company since June, will take the helm as CEO and serve on the Board.

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Wholesale ATS Consumer 236

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Inside Retail

AUGUST 11, 2023

Global Fashion Group (GFG) continued to be affected by challenging market conditions in the second quarter, as reflected in a drop in net merchandise value for all markets. Net merchandise value in Australia-New Zealand, where the company operates The Iconic, dropped 9 per cent year over year. Rising interest rates, elevated inflation, and GDP growth declines led to reduced discretionary spending and higher discounting to match a competitive market, the company said.

Fashion 130

Fashion Inventory Management Promotions Marketing 130

Retail TouchPoints

AUGUST 11, 2023

Midwestern supermarket retailer Hy-Vee has partnered with Uber to add delivery services from 260 of its grocery and liquor storefronts. The two companies are spotlighting their new deal with a sweepstakes offering tickets to the 2023 NFL Kickoff on Sept. 7, 2023. “Uber Eats has been growing in popularity among many of our customers, making this partnership a win-win-for both parties,” said Aaron Wiese, President of Hy-Vee in a statement.

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Supermarket Location Consumer Store Operations 217

Retail TouchPoints

AUGUST 11, 2023

New research from Capterra finds that tip fatigue — exhaustion caused by the pressure to tip more money to a widening array of workers — is a serious problem affecting most consumers who use checkout tablets at restaurants and other businesses. In the past year, over half of surveyed consumers have felt confused or manipulated by tip screens, and 70% feel they’re being asked to tip too often.

Consumer 200

Consumer Checkout Kiosk Payment Services 200

Inside Retail

AUGUST 11, 2023

Furniture retailer Nick Scali posted a 15.1 per cent increase in revenue and 26.1 per cent growth in net profit after tax for the year ended June 30 – a success it attributes to smart logistics management. The group reported FY23 revenue of $507.7 million, while net profit after tax reached $101.1 million. Gross margin improved 2.5 per cent to to 63.5 per cent.

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Net Profit Shipping Management Location 130

Retail Wire

AUGUST 11, 2023

Despite ongoing streaming challenges and restructuring costs, Disney reported mixed results for its fiscal third quarter. The company experienced a 7.4% decline in Disney+ subscribers, with most losses coming from Disney+ Hotstar due to the loss of Indian Premier League cricket rights. Disney also recorded $2.65 billion in one-time charges and impairments, leading to a.

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Shopping Center

AUGUST 11, 2023

Tempe, Ariz. — Arizona State University (ASU) and Catellus Development Corp. are underway on Novus Place, the 275,000-square-foot retail and entertainment portion of the 4.5 million-square-foot mixed-use Novus Innovation Corridor in… The post Arizona State University, Catellus Underway on 275,000-Square-Foot Retail Portion of Novus Innovation Corridor in Tempe, Arizona appeared first on Shopping Center Business.

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Shopping 98

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail Wire

AUGUST 11, 2023

Oscar Health, a major provider of individual health insurance coverage under the Affordable Care Act (Obamacare), reported a quarterly loss of $15 million along with a decline in membership. The company’s health plan membership dropped to 970,543 in the second quarter, down from nearly 1.04 million members in the previous year. Despite narrowing its losses.

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Marketing Planning 100

Cisco Retail

AUGUST 11, 2023

From donating 300 PPE masks to hospitals to A bridge of help connecting 170 smiling faces these successful Black Belt campaigns have inspired our Partner & Distributor communities across the… Read more on Cisco Blogs

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Retail Wire

AUGUST 11, 2023

Chinese e-commerce giant Alibaba has reported a solid earnings beat, with a 14% year-on-year growth in revenue for the quarter ending June 30. This marks the largest annual increase in sales since the September 2021 quarter. The company’s push into overseas markets was successful, evidenced by a 60% year-on-year surge in revenue from international commerce.

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Marketing 100

Retail Gazette

AUGUST 11, 2023

Frasers Group is to open new flagship stores for Sports Direct and its department concept store Frasers at Sheffield’s Meadowhall. The retail group has signed a lease for the 120,000sq ft former Debenhams unit, which will be divided into a 60,000sq ft Frasers on the ground floor and a 60,000sq ft Sports Direct on the first floor. The deal with British Land is part of the group’s elevation strategy, which aims to raise the perception of its brands through a new generation of stores.

Customer Experience 98

Customer Experience Consumer Shopping ATS 98

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Wire

AUGUST 11, 2023

The back-to-college spending boom is expected to drive increased sales for retailers this fall, with college students and their families projected to spend a record average of about $1,367 per person. This surge in spending is attributed to factors like the influence of social media, particularly TikTok, which showcases fancy dorms, and a desire among.

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Retail Gazette

AUGUST 11, 2023

Tesco is overhauling the range of products available in its Express stores to help shoppers with rising grocery bills. The supermarket will replace over 50 of its key everyday items with cheaper alternatives, with many coming from its own-brand range. It follows in the footsteps of Morrisons, which became the first UK grocer to introduce entry level products to its convenience stores last month.

Grocer 98

Grocer Supermarket Management Shopping 98

Retail Wire

AUGUST 11, 2023

The counterfeit market has become increasingly sophisticated and prevalent online, with scammers exploiting new technology and the rise of online shopping. Younger consumers are particularly susceptible, with the counterfeit market targeting both those knowingly purchasing fake products and those being deceived into buying them. To avoid buying fake goods, experts recommend checking prices, identifying the.

Marketing 100

Marketing Consumer Shopping 100

Retail Gazette

AUGUST 11, 2023

Ryman has launched a brand new loyalty reward scheme, Ryman Rewards, to support its customers amid the cost-of-living crisis. Members will be rewarded with exclusive pricing across hundreds of the retailer’s products in-store and online. Other perks of the scheme include earning rewards points with purchases, prize draws and personalised offers.

Shopping 98

Shopping 98

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Wire

AUGUST 11, 2023

Coach has experienced a revival among Gen Z consumers, with spending on the brand by individuals under 25 increasing by 10% from January through June of this year, according to a report from Earnest Analytics. The brand’s efforts to reinvent itself by partnering with celebrities like rapper Lil Nas X, launching Y2K-inspired campaigns, and emphasizing.

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Consumer 100

Retail Gazette

AUGUST 11, 2023

Selfridges has unveiled plans to make staff cuts across some of its shops and head office. According to This is Money, the department store’s managing director Andrew Keith informed workers changes would be made to some teams under an “efficiency restructure” In a letter seen by the news outlet, Keith told staff: “We’ve been reviewing how Head Office including some small teams in retail who support our stores are organised to best deliver for our customers. “T

Department Stores 98

Department Stores Planning Management Shopping 98

Retail Wire

AUGUST 11, 2023

As parents prepare for the back-to-school season, the cost of packing school lunches has risen significantly, with groceries like bread, ham, lettuce, condiments, apples, and juice experiencing price increases of 5% to 15% compared to last year. Bread prices alone have surged by nearly 30% since 2020. These price hikes are contributing to the overall.

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Retail Dive

AUGUST 11, 2023

Nearly 80% are scaling back, and a record 15% aim to “strongly decrease” their reliance on the country, according to a U.S. Fashion Industry Association study.

Fashion 98

Fashion Planning 98

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Wire

AUGUST 11, 2023

Amazon is discontinuing several of its private clothing brands, leaving only Amazon Essentials, Amazon Collection, and Amazon Aware, in an effort to reduce costs and address antitrust scrutiny. The decision to eliminate 27 out of its 30 in-house clothing brands comes as Amazon faces potential antitrust actions from the U.S. Federal Trade Commission (FTC).

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Retail Dive

AUGUST 11, 2023

The bankrupt Instant Pot owner received a commitment in new term loan financing while affordable luxury may take a hit as student loans come due.

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Finance 98

RIS News

AUGUST 11, 2023

Tapestry, Inc., known for its iconic brands Kate Spade, Coach, and Stuart Weitzman, has acquired Capri Holdings Limited.

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Retail Dive

AUGUST 11, 2023

The company, which works with retailers including Canada Goose, Lululemon and REI, has landed $150 million in funding since its inception.

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

RIS News

AUGUST 11, 2023

Uber is partnering with grocery chain Hy-Vee to deliver on-demand and scheduled grocery delivery to customers throughout the Midwest, strengthening their grocery selection in Iowa, Illinois, Kansas, Minnesota, Missouri, Nebraska, South Dakota, and Wi

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Retail Dive

AUGUST 11, 2023

Both DTC and wholesale revenue slid in the quarter as the online pet retailer works to stabilize its cash burn and become a more nimble organization.

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Wholesale 95

Star Miconics

AUGUST 11, 2023

As online ordering charts an upward path, businesses find themselves in a whirlwind of trying to adapt and catch up. The post-pandemic era has redefined modern convenience, with customers prioritizing speed and touchless transactions. To stay competitive as a business owner, you must be able to handle the surge in online orders, and one crucial aspect of this is re-evaluating your hardware systems.

Accessories 52

Accessories Inventory Management Management Consumer 52

Retail Dive

AUGUST 11, 2023

The biotech company’s entire portfolio of brands, which includes JVN, Biossance and Rose Inc., is also up for sale.

Consumer 98

Consumer 98

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience