Retail TouchPoints

AUGUST 29, 2023

Today’s consumers rely on their smartphones for, well, just about everything, and Verizon recognizes just how important that connection is. That’s why the retailer and mobile service provider uses multiple technology solutions to create a personalized shopping experience at scale. And it’s a very large scale: on an annual basis, Verizon gets 48 million visits to its stores, 66 million visits to its call centers and engages in 22 million chats with customers, and the company employs 14,000 associ

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Payment Services Accounting Customer Experience Point of Sale 210

Inside Retail

AUGUST 29, 2023

The Body Shop has launched its new concept store, Changemakers’ Workshop, in Brisbane’s Queen St, aiming to raise people’s awareness about the environment. Featuring circularity as the heart of this retail concept, the store has been furnished with sustainable fixtures including repurposed wood and recyclable plastics. It also has 100 per cent recycled countertops made of recycled plastic headed for the landfill, along with a bespoke mural ‘You Are Here’ by local Indigenous artist, R

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Shopping Returns Location ATS 246

Retail TouchPoints

AUGUST 29, 2023

E.l.f. Beauty has acquired the fast-growing skin care brand Naturium for $355 million in a combination of cash and stock. The acquisition is expected to close around Sept. 30, 2023 and will double E.l.f.’s presence in the skin care category to approximately 18% of the company’s retail sales. “Naturium aligns with E.l.f. Beauty’s vision to create a different kind of beauty company with brands built to disrupt norms, shape culture and connect communities through positivity, inclusivity and accessi

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Promotions Planning ATS Marketing 208

Inside Retail

AUGUST 29, 2023

Global plus-size fashion retailer City Chic says sales declined 15.8 per cent in the June financial year driven by soft consumer demand in all markets. For the 12 months to July 2, group sales were $268.4 million as demand remained volatile across its markets, despite a 12 per cent increase in the active customer base to 970,000. The company reported an operating loss of $45 million and an underlying loss of $24 million.

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Consumer Fashion Returns Marketing 246

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

AUGUST 29, 2023

Fast-moving innovation is a tricky thing. What was a surprise-and-delight experience for customers two years ago is now an expectation. And when that expectation isn’t met, it’s a big problem. For example, according to Forbes , 71% of B2C customers expect companies to deliver personalized interactions and 70% are frustrated when they don’t. Personalization is the act of tailoring an experience based on information a company has learned about an individual.

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Customer Experience Returns Planning Management 200

Inside Retail

AUGUST 29, 2023

It stands to reason that quick-service restaurants like Domino’s would be well positioned in a challenging economic environment, with consumers seeking affordable luxuries. However, a series of management missteps contributed to an underwhelming financial performance for the pizza behemoth in FY23. The contributions are set to be felt by Domino’s workforce, with significant job cuts being flagged for the year ahead.

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Inside Retail

AUGUST 29, 2023

American multi-brand cosmetics company ELF Beauty has signed a definitive agreement to acquire skincare brand Naturium for US$355 million. The acquisition, expected to settle late next month, will double ELF Beauty’s presence in the skincare market to about 18 per cent of retail sales. Naturium was launched by brand accelerator The Center in 2019 with Susan Yara joining as a founder the following year.

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Marketing ATS 245

Tokinomo

AUGUST 29, 2023

Campaign corner Hot dog straw. Yes, it is important to focus on sustainability in retail that is why the plastic straw has been replaced by paper straws. But what about a hot dog straw ? Apparently, Oscar Mayer wants to launch a hot dog straw, perfect for sipping your cold beer at the game.

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Advertising ATS Customer Experience Marketing 176

Inside Retail

AUGUST 29, 2023

Home fragrance retailer Dusk Group has reported a marginal sales decline as cost-conscious consumers tighten their spending. For the year to July 2, sales reached $137.6 million, down 0.6 per cent with like-for-like sales of 13.2 per cent and online sales of $7.5 million. Average transaction value fell 5.7 per cent to $51 driven by cost-conscious consumers while active Dusk rewards members reached 735,000 and accounted for 62 per cent of total sales.

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Planning Accounting Promotions Consumer 242

Retail TouchPoints

AUGUST 29, 2023

Using the Amazon “Just Walk Out” technology, Grubhub Campus has introduced cashierless checkout at convenience stores at Loyola University Maryland. Students, faculty and staff scan a QR code to enter the store, pick their items and leave, with the payment deducted from their student meal plan or other stored payment methods. The technology uses AI-powered computer vision and deep-learning techniques, including generative AI, to determine who took what in a retail environment.

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Checkout Payment Services ATS Accounting 175

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Inside Retail

AUGUST 29, 2023

Mosaic Brands, the Australian apparel retail group, says it will open 40 new large-sized ‘mega stores’ this financial year as it transitions into what it describes as “a more ageless, value-driven, big-box retailer”. The plans were revealed along with the group’s annual result which saw a $33.5 million turnaround from a loss of $16.4 million last year to EBITA of $17.1 million in the year to June 30.

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Planning Apparel Accounting Returns 241

Retail Wire

AUGUST 29, 2023

Madison Reed, a popular hair color brand, has announced its expansion into Walmart stores nationwide, allowing greater access to its high-quality hair care products. The partnership aligns well with Walmart’s demographic and evolving digital brand, offering a sophisticated online experience. Madison Reed’s products will be available in over 1,500 Walmart stores and online, catering to.

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Inside Retail

AUGUST 29, 2023

H&M Singapore has officially relaunched its Orchard Building flagship store in Singapore. After a five-month makeover, customers can enjoy a new store layout, digitised shopping experience and the official introduction of H&M Home. Previously a seasonal pop-up during the brand’s annual holiday campaign, the H&M Home section is now a permanent part of the flagship store, providing a diverse range of home accessories for living spaces, bathrooms and bedrooms.

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Retail Wire

AUGUST 29, 2023

Crocs, known for its iconic clogs, faces challenges from knockoffs and gray market resellers in online retail marketplaces like Amazon. Dan Marques, SVP of global digital commerce at Crocs, oversees the team that handles marketplace control, which has become a top priority after Crocs acquired the Hey Dude brand. Marques explains how Crocs manages its.

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Management Marketing ATS 100

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

AUGUST 29, 2023

Prior to Covid-19, I attended a retail sustainability conference in London. I came away with an anecdote that sums up the conundrum facing retailers and marketers today. Dave Lewis, the now ex-CEO of Tesco, was talking about Tesco’s unseen initiatives to take action on sustainability. He introduced the concept of packaged air. Over time, brands in some categories have gradually increased the size of their packaging, out of whack with the contents within, to get more stand-out on a shelf.

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Supermarket Department Stores Fashion Consumer 130

Retail Wire

AUGUST 29, 2023

Bed Bath & Beyond’s shares continue to trade at high volumes despite the fact that the company is weeks away from potentially being declared worthless due to its ongoing Chapter 11 bankruptcy case. The company filed for Chapter 11 bankruptcy protection in April and subsequently closed its physical stores while Overstock acquired its intellectual property.

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ATS 100

Inside Retail

AUGUST 29, 2023

It’s no secret that secondhand fashion has been having a moment for the past few years. According to a report conducted by ThredUp, an online consignment and thrift store, the US secondhand market is expected to reach (US$70 billion) by 2027. Globally, the market is expected to reach (US$350 billion) in the same time period. Thanks in large part to TikTok and Gen Z’s love of thrifting and vintage fashion, the resale market has never been more robust.

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Fashion Thrift Store Apparel Marketing 130

Retail Wire

AUGUST 29, 2023

IHOP, renowned for its pancakes, is introducing its biscuits menu nationwide for the first time, expanding its menu beyond its signature item. Despite diversifying its offerings, IHOP’s recent strategy has struggled to offset cautious consumer spending, with its latest quarter’s same-store sales growing just 2.1%. The chain hopes the new biscuits menu, featuring options such.

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Consumer 100

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

AUGUST 29, 2023

Brisbane-based global travel agency Flight Centre Travel Group reported EBITDA of $301.6 million for FY23, an approximately $485 million turnaround from last year’s loss. Total transaction value grew 112 per cent to $22 billion, the company’s second-strongest result. Results were heavily 2H weighted, with almost 70 per cent of underlying EBITDA generated during the six months ended June 30, reflecting improved market conditions after travel restrictions were removed globally, improved industry d

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Retail Wire

AUGUST 29, 2023

Instacart’s recent IPO filing revealed a strategy that has contributed to its profitability: increasing the “batch rate,” or the number of orders fulfilled in one trip by gig workers. By pushing its workers to handle multiple orders simultaneously, the company aimed to boost efficiency and reduce fulfillment costs and time. However, this practice, known as.

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Fulfillment 100

Retail Gazette

AUGUST 29, 2023

Ikea is piloting car boot sale-style events to encourage customers to buy pre-loved home furnishings as part of its circular economy push. The initiative is launching at its Milton Keynes and Cardiff stores this weekend, running from 9am to 12pm. With the free to attend events, the Swedish furniture giant is encouraging the public to pass on their used goods as well as shop more second-hand.

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Home Furnishings Management Shopping ATS 109

Retail Wire

AUGUST 29, 2023

Amid China’s ban on Japanese seafood imports due to concerns over treated radioactive water, Russia sees an opportunity to increase its seafood exports to the Chinese market. Russia, already a major supplier of marine products to China, aims to capitalize on the ban and expand its certified companies and product volume. As Russia faces international.

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Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Gazette

AUGUST 29, 2023

The Body Shop owner Natura & Co is considering a possible sale of the UK retailer after struggling to revive its fortunes post-pandemic. The beauty conglomerate said on Monday it was exploring “strategic alternatives” for its skincare unit, which it acquired from L’Oréal in 2017 for £857m. A sale of the natural beauty retailer – valued at £405m – is the most likely outcome, according to J.P Morgan analysts, following the sale of its Aesop brand to L’Oréal for £2bn back in April.

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Shopping Returns Consumer ATS 109

Retail Wire

AUGUST 29, 2023

While Target is known for offering competitive wages and benefits, current and former employees have highlighted some challenges and drawbacks of working at the retail giant. Many workers feel that the demands and expectations of the job go beyond what’s typically expected in a retail role, often involving multitasking and adapting to various tasks due.

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365 Retail

AUGUST 29, 2023

The Perfume Shop recently inaugurated its updated, experience-centric store at Festival Place in Basingstoke on August 25, 2023. This distinguished retailer, which celebrated its 30th anniversary in the previous year, continues to showcase a broad selection of the latest perfume launches, celebrity-endorsed fragrances, and iconic designer scents. Customers can also benefit from the expertise of a specialized in-store team offering professional advice.

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Shopping ATS Management Location 106

Retail Wire

AUGUST 29, 2023

Hostess Brands, the maker of Twinkies snack cakes, is reportedly exploring a sale following interest from major snack food companies like General Mills, Mondelez International, PepsiCo, and Hershey. The company raised prices on some of its products to boost revenue, which led to investor concerns about its prospects. Hostess has hired Morgan Stanley as its.

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Gazette

AUGUST 29, 2023

Wilko bidder M2 Capital has criticised administrators at PwC over whether the process was “fair and transparent” as pressure mounts for a rescue deal to made. The private equity firm wrote to the chair of PwC Bob Moritz on Tuesday to complain about the bidding process after submitting an offer of “more than $100m”. It comes as the value retailer’s employees were given reprieve as job cuts were put on hold while administrators considered last-minute offers.

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Finance ATS 104

Hyken

AUGUST 29, 2023

Many years ago, I walked into an Ace Hardware store to find a new hinge for a swinging door. When I showed the salesperson my broken hinge, he asked if I was open to a suggestion. He sold me a better hinge that was less expensive. Who could argue with that? I had no idea that years later, I would write about this example in one of my books, Amaze Every Customer Every Time.

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Customer Experience ATS 103

Retail Gazette

AUGUST 29, 2023

The future of Wilko remains in limbo this week as administrators race to secure a rescue deal for the stricken retailer. The value retail chain collapsed into administration earlier this month – putting 12,500 jobs on the line – after teetering on the brink of collapse for several months. Although adminstrator PwC had revealed last week that Wilko stores would close and staff would be made redundant as there was “no prospect that the majority of the business will be saved”

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Shopping Finance Returns Marketing 98

Cisco Retail

AUGUST 29, 2023

So, what happens when the Great Resignation turns into the great resurrection back to the company you first loved? Well, you get me, Janene Baker, a Talent Acquisition leader who, almost two years ago, was a part of the trend of employees who left for newer and what could’ve been perceived as better opportunities at other companies. Cisco and I have a lot of history.

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Returns ATS 98

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience