Mon.May 12, 2025

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Sustainability is Retailers’ Golden Ticket Through Volatility

Retail TouchPoints

Market turbulence is hitting the retail industry hard. Faced with significant market disruptions, this would have historically been the juncture when retailers deprioritized their sustainability commitments. Instead, we are seeing something very different. Sustainability = Business Resilience Wildfires, supercharged storms and extreme heat are upending conventional retailers supply chains, leading to disruptions, delays and the loss of profitability.

Consumer 147
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Ebay Debuts Agentic AI to Further Personalize Customer Experience

Retail TouchPoints

Ebay , which has been quick to deploy AI-powered chatbots as well as conversational and interactive agents, has taken the next step by using agentic AI to deliver real-time, hyper-personalized product picks to customers. The new Ebay shopping agent, currently available to a small percentage of U.S. customers, will become available to other users on a rolling basis.

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Urgent Alert: Dozens of Products From Fresh and Ready Foods Recalled Over Listeria Risk

Retail Wire

Due to a Listeria outbreak , a Los Angeles company has pulled dozens of ready-made meals from shelves. The products are sold under the following names: Fresh & Ready Foods, City Point Market Fresh Food to Go, and Fresh Take Crave Away. A comprehensive list of 86 affected food items can be found in an FDA press release. The L os Angeles Times reported that federal regulators found a strain of Listeria on the equipment used to produce the products.

Consumer 130
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The 9-Month Gap: Why Retail Display Execution Often Falls Short of the Plan

Wiser

In the consumer-packaged goods (CPG) industry, seasonal retail displays are planned months in advanceoften 8 to 9 months before they hit store floors. Brands like Haribo, General Mills, and Nestl lock in Halloween promotions in Q1, ship mid-summer, and expect execution by late summer. But despite early planning, retail display execution frequently diverges from strategy.

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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Tracing Country Road Group’s leadership shake-up over the last three years

Inside Retail

Over the last few years, Country Road Group’s portfolio of fashion brands, including Country Road, Mimco, Witchery, Trenery and Politix, has undergone significant leadership changes. In the last three years, leaders from all five brands and senior leaders at the group level have departed the company; some due to an organisational restructure, some to pursue other opportunities and some due to public pressure following allegations of workplace misconduct.

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Iceland bolsters retail media offering through new partnership

Retail Gazette

Iceland is set to ramp up its retail media proposition via a new partnership with marketing agency GIG Retail. The grocery giant is planning to add thousands of digital screens to its Iceland and Food Warehouse shops by the end of 2025, andhas set up its own “purpose-built platform” to manage the scheme. GIG Retail will allow Iceland to incorporate non-endemic brands to roll out campaigns for the supermarket’s shoppers, with its first campaign with Smart Energy GB already live

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E-commerce giants in China race to cut delivery times

Inside Retail

Chinese e-commerce giants Alibaba and JD have opened a new front in the ongoing battle for market share, with both expanding aggressively into so-called instant retail centred around delivery speeds of 30 to 60 minutes this year. Investors will be dissecting the strategy when JD reports its quarterly earnings on Tuesday and Alibaba on Thursday, as finding new avenues for growth has proven challenging for China’s largest online retailers.

Consumer 130
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Exclusive: Frasers Group CCO on retail media launch, brand partnerships and membership roll out

Retail Gazette

Frasers Group is kicking off the summer season with the launch of its own retail media network, which chief customer officer David Clark claims will be the “broadest, deepest and most insightful network outside of the grocery and pure play space” The network, named Elevate, is powered by the Sports Direct owners first-party data and off ers hyper-personalised advertising across the groups digital and over 800 physical spaces, and comes as part of a wider effort by the group to upgrad

Grocer 52
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Igloo Expands Recall to 1.2M Coolers After 26 Further Fingertip Amputations, Bone Fractures, Lacerations Reported

Retail Wire

Following an initial recall over unsettling reports of fingertip amputations related to its coolers , Igloo has now expanded that recall to 1.2 million total units following news that 26 further fingertip amputations, bone fractures, and lacerations have been tied to its products, as TODAY reported. On May 8, Igloo indicated that the recall would now include an additional 130,000 coolers sold stateside, as well as 20,000 sold in Canada and 5,900 in Mexico.

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Mel B opens Asda’s first ‘George’ at Asda concept store in Leeds

Retail Focus

Asdas first stand-alone George concept store has officially opened its doors at Crown Point Retail Park in Leeds, marked by a spectacular launch event on Saturday 10 May, headlined by Spice Girls icon and Leeds native, Mel B. The retailer recently announced the trial of the new George store, which it hopes to replace its current Asda Living stores across the UK with the new format.

ATS 147
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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Trader Joe’s Launches Copycat Version of Discontinued Starbucks Favorite

Retail Wire

Trader Joe’s has released a dupe of a popular, discontinued Starbucks beverage. The retailer introduced its Sparkling Matcha Lemonade in late April, and social media has declared that the Trader Joe’s drink is a dupe of an item eliminated from Starbucks’ menu, its Iced Matcha Lemonade. The Instagram page Trader Joe’s Treasure Hunt shared details of the beverage.

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Mattress Warehouse Acquisition of Tempur Sealy-Owned Locations Puts Retailer Over the 500-Store Mark

Retail TouchPoints

Mattress Warehouse has officially acquired a total of 176 stores from Tempur Sealy International 73 former Mattress Firm stores and 103 Sleep Outfitters locations pushing the retailer above the 500 -location mark. Tempur Sealy had agreed to sell the stores to Mattress Warehouse as a condition of its $4 billion acquisition of Mattress Firm, which was originally announced in May 2023 and was finalized in February 2025.

Location 147
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Bojangles Opens First Location in New Jersey in a Former Exxon Station

Retail Wire

Bojangles has opened its first location in New Jersey, in a location that was once an Exxon station. Jersey Digs is reporting that 1000 Stelton Road in Piscataway is open for business. Per a press release , the location opened officially on April 23. This is the first New Jersey establishment, with further eateries planned for Marlboro, Vineland, and Neptune.

Location 147
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The new ORSKA boutique – a space of design and nature

Retail Focus

ORSKA, the artistic jewellery brand known for its bold design, craftsmanship and love of the World, has opened a new boutique at Silesia City Center in Katowice. The boutique’s design, developed by architectural studio mode:lina , heralds the brand’s new design direction and redefines the way artistic jewellery is presented. We started the design of the new ORSKA boutique arrangement by talking to Anna Orska, who told us about her biggest inspiration – the inspiration of nature

Boutique 147
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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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New Western Sydney airport seeks 20 24-seven restaurant partners

Inside Retail

Western Sydney International Airport (WSI) is inviting restaurants, cafes, bars, and fast-food outlets to become part of its 24-seven dining offerings. WSI will have more than 20 sites comprising about 2300sqm of leasable space for food and beverage outlets in the new terminal. Food and beverage operators that completed an extensive registration of interest process may now tender to join the airports retail and hospitality precinct when it opens late next year.

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From Scarcity to Sensation: Why Pop-Ups Are the New Power Move in Luxury Retail

Retail Focus

By Ghalia Boustani Ephemeral Retailing Specialist | Published Author | Podcast Host Luxury has always been about desire. But today, desire is shaped by experience, exclusivity, and, more than ever, ephemerality. The once-rigid world of luxury retailrooted in grand flagships and heritage faadesis shifting. In its place, we’re seeing something more fleeting, more emotional: the luxury pop-up.

Boutique 147
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Piyane Ung on Nalia Skin and the business of cultural beauty

Inside Retail

Blending cultural heritage with modern skincare science, Australian brand Nalia Skin is shaping a distinct identity in the beauty industry that defies categorisation. Founded by Piyane Ung in 2019, the skincare brand maintains an independent presence in the skincare market, emulating traditional Cambodian beauty rituals and integrating contemporary Australian botanical science.

Marketing 130
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FTC Junk Fees Rule Requires Hotels and Ticket Sellers To Disclose Full Prices

Retail Wire

As of now, short-term lodging companies like hotels as well as live-event ticket sellers in the U.S. must fully disclose the total price being charged to customers. The rule, which was first announced in December by the Federal Trade Commission (FTC), requires so-called junk fees to be listed and included in the final price at checkout. The FTC Rule on Unfair or Deceptive Fees “prohibits bait-and-switch pricing and other tactics used to hide total prices and mislead people about fees in th

Checkout 130
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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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Ones to watch: Four brands tapping into retail’s foodie trend

Inside Retail

For as many segments as there are within the retail industry, there are arguably few as competitive as the food and beverage market. For Inside Retail s 2025 roundup of brands that are Ones to Watch, four foodie-focused brands that are bringing the heat to the world of retail with interesting flavours and unique tools caught our eye: Chamberlain Coffee Category: Food and beverage Country: US Launched: 2020 Chamberlain Coffee is taking every assumption of what an influencer-led brand is and compl

Wholesale 130
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Walmart’s National Pet Month Celebration Is Here and It’s Paw-sitively Amazing

Retail Wire

May is National Pet Month, and Walmart is celebrating customers’ four-legged family members by making it easier and more affordable to do so. Walmart is offering pet owners major savings all month long, building on its everyday low prices with even more budget-friendly deals. To make it happen, the retailer partnered with trusted suppliers and the animal welfare organization Best Friends Animal Society to enhance value and promote pet well-being.

Location 130
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Why retailers should do just one thing to win at circularity

Inside Retail

When consumers say they expect the goods they buy to be reused, repurposed, repaired or recycled but dont consistently recycle their cans, clothes, glass or plastics, it can seem like more of the burden gets pushed elsewhere in the product ecosystem. In Australia, while 732 million unwanted clothing items were recycled or reused domestically or internationally in 2023, 924 million ended up in landfill.

ATS 130
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Boston Market Opens First Location After Bankruptcy Filing

Retail Wire

Boston Market has held a soft opening for its first new location in Buffalo, New York, following the owner’s bankruptcy filing. Despite its challenges, Boston Market has announced that it will return to the restaurant sector and open a new location in Buffalo, New York, according to Men’s Journal. The once-thriving chicken chain had only 27 locations in March 2024, but the company hopes to develop and rebuild a profitable business.

Location 130
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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Why retail’s e-commerce disruption era is over

Retail Dive

Brick-and-mortar stores drive the vast majority of core retail sales, and that won’t change any time soon, according to a report from commercial real estate firm Colliers.

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Costco Has Partnered With Affirm To Offer Flexible Payment Options. Experts Say This Could Be a Bad Sign

Retail Wire

C ostco has partnered with Affirm to offer its members flexible payment options on everything from groceries to goods and services. Experts, however, say that this offering could be a sign of a potential economic downturn. Costco & Affirm’s Partnership As reported by Bloomberg , Costco customers, if approved, can choose monthly Affirm payment plans for Costco purchases, according to a shareholder letter sent Thursday.

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QVC CEO: Our consumers are ‘heavily distracted by current events’

Retail Dive

The company, which is working to become a live social shopping company, reported a 10% revenue drop in Q1 and swung to a loss.

Consumer 116
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MCP for DevOps, NetOps, and SecOps: Real-World Use Cases and Future Insights

Cisco Retail

MCP for DevOps, NetOps, and SecOps: Real-World Use Cases and Future Insights In the previous post onMCP for DevOps: Architecture and Components, we discussed what MCP is and is not. We dove into a few architectural components and gently touched on use cases. Now, let’s explore a few possible use cases for MCP in DevOps/NetOps/SecOps.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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J.C. Penney swings to a loss

Retail Dive

Last year’s sales declines and steep net loss put the retailer at the bottom of the struggling department store sector, an analyst said.

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In pictures: Inside Asda’s new standalone George store

Retail Gazette

Asda opened the doors to its new standalone ‘George’ concept store this weekend at Crown Point Retail Park in Leeds. The supermarket chain is testing the new format in the former Asda Living store, which it hopes to replace the rest of the brand’s 30 locations across the UK with. Asda said the rebranded store aims “to deliver a fresh, fashion-forward shopping experience focused on the George clothing, home and general merchandise ranges, all in a standalone, modern retail

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Michaels deepens assortment of baking and entertaining products

Retail Dive

The launch of over 700 items comes as the craft retailer works to capture share left behind in the wake of the Party City and Joann bankruptcies.

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Next refuses to reveal how many workers are paid below real living wage

Retail Gazette

Next is resisting calls from its major investors to report on how many of its 40,000 workers are paid under the real living wage of 12.60 per hour at its annual meeting later this week. Scottish Widows, Axa, and the Greater Manchester Pension Fund are among a group of institutional shareholders who manage more than 1trn of assets backing the resolution, This is Money reported.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.