Retail Gazette

SEPTEMBER 19, 2023

H&M has joined fellow fashion giants Zara and Boohoo in charging customers for returning items purchased online. According to the BBC , shoppers at the Swedish fashion retailer now must pay £1.99 to return parcels either in store or online, with the cost taken from their refund. However, returns will remain free of charge for H&M members. Subscribe to Retail Gazette for free Sign up here to g et the latest news straight into your inbox each morning An H&M spokesperson told the BB

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Returns Fashion Shipping Consumer 104

Inside Retail

SEPTEMBER 19, 2023

Outdoor apparel retailer KMD Brands has witnessed an increase in sales and net profit in FY23 on the back of improved performance across all its businesses – with the Rip Curl and Oboz brands achieving record sales. Sales grew 12.6 per cent to $1.01 billion, with earnings before interest, taxes, depreciation and amortisation (EBITDA) rising 15.1 per cent to $97.4 million and net profit after tax jumping 8.6 per cent to $39.8 million.

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Net Profit Wholesale Outdoor Returns 264

Retail TouchPoints

SEPTEMBER 19, 2023

TikTok has launched Attribution Analytics , a first-party measurement solution designed to help marketing teams understand the bottom-line impact of the social network’s advertising solutions. The immersive nature of the TikTok feed means that consumers often see content that inspires them — but they don’t act upon that inspiration until much later, according to the company.

Advertising 269

Advertising Marketing Management Consumer 269

Inside Retail

SEPTEMBER 19, 2023

Fiskars Group has signed an agreement to acquire the parent company of Danish design house Georg Jensen from Investcorp for EUR151.5 million (US$161 million). Fiskars Group is a global home of design-driven brands for indoor and outdoor living including Fiskars, Gerber, Iittala, Royal Copenhagen, Moomin Arabia, Waterford, and Wedgwood, with presence in more than 100 countries.

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Outdoor Point of Sale Wholesale Planning 264

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par. Spencer Hewett, Founder and CEO of Radar , shares how retailers can get their operations in top shape in time for the inevitable holiday rush.

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Store Operations Shipping Fulfillment Store Layout 265

Retail Focus

SEPTEMBER 19, 2023

Scurri , the next-generation delivery management platform, today announces a strategic partnership with ArrowXL – the UK’s largest and longest established two-person home delivery specialist – allowing retailers on the Scurri platform to deliver bulky and larger size online orders across the country. With over 40 years of experience in the UK logistics sector ArrowXL make over two million deliveries on average each year.

Customer Experience 147

Customer Experience Fulfillment Management ATS 147

Inside Retail

SEPTEMBER 19, 2023

US-based clothing company HanesBrands is evaluating “strategic options” for its global Champion business, including the potential sale of the brand. The board of directors and executive leadership team will consider a range of alternatives to maximise shareholder value, and assess the company’s operations and brands to ensure it is best positioned to grow, said Ronald L Nelson, chairman of the board.

Accessories 130

Accessories ATS Fashion 130

Retail TouchPoints

SEPTEMBER 19, 2023

Amazon has incorporated RFID capabilities into its Just Walk Out cashierless technology to handle the sale of apparel and fan gear at two Seattle sports venues. RFID tags placed on jerseys, hats and other items allow customers to carry out (and even wear out) their purchases without standing in line to check out. Consumers select their items and then leave the store via an exit gate that they unlock either with their credit or debit card or by hovering their palm over an Amazon One device.

Apparel 261

Apparel Payment Services Checkout Location 261

Inside Retail

SEPTEMBER 19, 2023

In the fast-paced world of retail, the Asia-Pacific region stands as a testament to resilience and innovation in the post-pandemic era. Leading market research firm Euromonitor International has just unveiled its 2023 rankings for the Top 10 fastest growing and biggest retailers in Asia Pacific, with Indonesia’s GoTo stealing the spotlight. Meanwhile, Chinese e-commerce behemoth Alibaba reigned supreme with a retail value close to half a trillion U.S. dollars.

Retail Marketing 130

Retail Marketing Marketing Apparel Fulfillment 130

Retail TouchPoints

SEPTEMBER 19, 2023

Customer experience (CX) optimization is a necessity for ecommerce retailers and other online businesses that want to convert visitors, drive sales and cultivate customer loyalty. And while CX optimization strategies can take time to map, plan and implement, there are smaller changes retailers can make in the short term that have an immediate impact on CX.

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Customer Experience Checkout Marketing Spend Consumer 259

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Inside Retail

SEPTEMBER 19, 2023

What customers want has changed significantly over the past few years, and with the rise of TikTok, and the push-back against unrealistic beauty standards, the beauty industry is one of the more impacted spaces. Beauty customers are increasingly changing their shopping patterns, and Adore Beauty wants to understand what’s next. According to a new report released by the beauty retailer, an increased focus on sexual wellness, as well as holistic health and wellbeing, have been identified as new an

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Beauty and Health Consumer Shopping Marketing 130

Retail Wire

SEPTEMBER 19, 2023

Planet Fitness, a prominent workout chain, has unexpectedly removed Chris Rondeau, a long-standing company veteran, from his role as CEO. This unexpected move led to a nearly 16% drop in the company’s shares, hitting a 52-week low. Rondeau had been with the company for nearly 30 years, starting from a front desk position, and had.

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Hyken

SEPTEMBER 19, 2023

One of the more enjoyable activities in my life is playing hockey. When I’m in town – not out speaking at conferences – I lace up the skates several times a week to play in a friendly hockey game. In close games, when my team is up by one or two goals, I remember my school days when our coaches encouraged us to continue playing to score, even when we were winning, versus switching to more defensive play to prevent the other team from scoring.

Customer Experience 115

Customer Experience Management Planning ATS 115

Retail Wire

SEPTEMBER 19, 2023

David’s Bridal, a prominent wedding retailer, recently emerged from its second bankruptcy with a positive outlook. CEO Jim Marcum credits the company’s resilience to its flexible supply chain and its appeal to a wide range of brides. Despite challenges posed by the pandemic and shifting wedding trends, Marcum remains optimistic about David’s Bridal’s future, emphasizing.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Gazette

SEPTEMBER 19, 2023

The Entertainer, The Body Shop, and Clarks have been named as the top retailers for work wellbeing by employment website Indeed. The brand’s Better Work Awards, which this year focuses on the top companies for work wellbeing, are based on the world’s largest study of the category, as well as insights from workers who rate and review their employer on Indeed each year.

Telecommunications 113

Telecommunications Shopping ATS 113

Retail Wire

SEPTEMBER 19, 2023

The Equal Employment Opportunity Commission (EEOC) has filed a lawsuit against Walmart, alleging that the company wrongfully terminated hourly workers with disabilities who couldn’t pass a computer-based test unrelated to their job duties. The test, implemented by Walmart nationwide in 2015, reportedly lacked accommodations for workers with disabilities as required by federal law.

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Retail Dive

SEPTEMBER 19, 2023

Consumer electronics retailer Best Buy has also stepped up, with deals set to start several weeks ahead of Black Friday and Cyber Monday.

Consumer 135

Consumer 135

Retail Wire

SEPTEMBER 19, 2023

Chinese fashion giant Shein is reportedly in discussions to acquire the UK-based online apparel label Missguided from retail tycoon Mike Ashley. This potential deal would mark Shein’s first acquisition of a British fashion brand. While talks have been ongoing, it’s uncertain if the agreement will come to fruition.

Apparel 100

Apparel Fashion 100

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Shopping Center

SEPTEMBER 19, 2023

Chandler, Ariz. — ORION Investment Real Estate has arranged the $4.6 million sale of a retail strip center located in Chandler. Max Taylor & Co. LLC sold the asset to The… The post ORION Investment Arranges $4.6 Million Sale of Retail Center in Chandler, Arizona appeared first on Shopping Center Business.

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Location Shopping 105

Retail Wire

SEPTEMBER 19, 2023

Grocery delivery giant Instacart has priced its long-awaited IPO at $30 per share, valuing the company at around $10 billion on a fully diluted basis. The offering, which came in at the top end of the expected range, marks the first significant venture-backed tech IPO in the U.S. since December 2021. Instacart, which experienced a.

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ATS 100

Retail Gazette

SEPTEMBER 19, 2023

GMB Union, which represents Wilko staff, is urging Members of Parliament to question Lisa Wilkinson about her family’s plans for plugging the substantial pension fund shortfall of the discount retailer , which received nearly £100m in dividends during the decade leading up to its collapse. According to the Times , GMB union national officer Nadine Houghton has called on the business and trade committee to bring her in to give evidence.

Planning 104

Planning Shopping ATS 104

Retail Wire

SEPTEMBER 19, 2023

Cleaning product manufacturer Clorox has disclosed that the cyberattack it experienced last month will have a significant financial impact on its quarterly results due to production disruptions. The company, known for products like bleach and Pine-Sol, stated it doesn’t have a precise timeline for when full operations will be restored. While Clorox believes the threat.

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Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Gazette

SEPTEMBER 19, 2023

Naked Wines swung to a loss of £15m in 2023, warning that it could fail to meet its financial commitments if a “combination” of factors affects its cash flow. Naked Wines’ sales dropped to £26.9m from £34m in 2022 as the online wine specialist struggled to get through excess stock and sustained high inflation in key markets, hitting their supply chain costs.

Marketing 104

Marketing 104

Retail Wire

SEPTEMBER 19, 2023

Retailers like Kroger and Walgreens have introduced digital screens on cooler doors to display advertisements and update inventory in real time. However, customers on TikTok are expressing frustration, citing that these screens make it harder to shop as they have to wait for ads to finish before seeing the products inside. Some argue that the.

Advertising 100

Advertising ATS Shopping 100

Retail Gazette

SEPTEMBER 19, 2023

Tesco has been accused of greenwashing after Brazilian meat was found on sale in-store and online, despite promising to ban it due to deforestation. The UK’s largest supermarket said it would no longer sell Brazilian beef, chicken or pork over three years ago, when it reformed its supply chains to help end deforestation within the Amazon rainforest.

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Supermarket Marketing 100

Retail Wire

SEPTEMBER 19, 2023

Aldi, the discount grocer, has unveiled its fall collection of clothing and accessories, inspired by the outdoorsy “gorpcore” trend, catering to hikers, campers, and outdoor enthusiasts. The collection includes items like canvas slip-on shoes, backpacks, travel mugs, beanies, pullovers, and pajamas, all priced under $13. This marks the third time Aldi has released apparel and.

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Grocer Outdoor Accessories Apparel 100

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

RIS News

SEPTEMBER 19, 2023

Walmart-owned Sam's Club has launched the Media and Sales Performance Dashboard, an integrated dashboard that serves as a central source of truth for campaign performance for Sam's Club Member Access Platform (MAP).

Advertising 100

Advertising 100

Shopify

SEPTEMBER 19, 2023

What if you didn’t need to pay to market your business? What if your ideal customers came straight to you — and in fact, were eager and excited to hear from you? Traditional marketing strategies require you to go out and find your customers first. Then you need to interrupt what they were doing in some way. If they read a magazine, for example, that interruption comes in the form of a page dedicated to advertising your product (that you paid to promote).

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Marketing Advertising Promotions ATS 98

Cisco Retail

SEPTEMBER 19, 2023

Climate Week NYC , one of the largest annual climate events since 2009, brings together international leaders from business, government, and civil society to showcase global climate action.

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ATS 98

Retail Dive

SEPTEMBER 19, 2023

Target plans to hire nearly 100,000 workers for the holidays, about the same as past years, while Macy’s is aiming to bring on about 38,000.

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Planning 112

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience