Retail TouchPoints

APRIL 28, 2022

For years Apple refused to sell consumers or independent repair shops the tools and parts needed to fix its devices, saying that consumers were best served by having their products fixed by authorized specialists. But the tech giant has finally yielded to consumer and political pressure with the debut of its new Self-Service Repair website — complete with repair manuals as well as genuine Apple parts and tools.

Shipping 288

Shipping Consumer Location Planning 288

Inside Retail

APRIL 28, 2022

Amazon.com delivered a disappointing quarter and outlook on Thursday as the e-commerce giant was swamped by higher costs to run its warehouses and deliver packages to customers. Shares fell 9 per cent in after-hours trade. After a long-running surge in sales during the Covid-19 pandemic, Amazon is facing a litany of challenges. The company’s expenses swelled as it offered higher pay to attract workers.

Operating Expenses 246

Operating Expenses Fulfillment Shipping Customer Experience 246

Retail TouchPoints

APRIL 28, 2022

7-Eleven , Speedway and Stripes will host a National Hiring Event on May 3 across more than 13,000 stores in the U.S. and Canada, with the goal of collectively onboarding 60,000 employees. The retailers are looking for both associate and management positions inside the store as well as support roles, numerous IT positions and maintenance technicians, and will be offering same-day interviews and on-the-spot job offers for store-level applicants.

Payment Services 278

Payment Services Location Management ATS 278

Inside Retail

APRIL 28, 2022

The four largest Australian online marketplaces – Catch, Amazon Australia, Kogan and Ebay – are under scrutiny by the Australian Competition and Consumer Commission (ACCC) over the way they use algorithms to influence consumers’ purchasing behaviour. The consumer watchdog’s Digital Platform Services Inquiry report found that online marketplaces have a “high level of control and involvement” in transactions between consumers and sellers on their platforms.

Consumer 246

Consumer Promotions Marketing 246

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Customer Experience

Retail TouchPoints

APRIL 28, 2022

Seeking to increase transparency and efficiency across its business operations, Lands ’ End has adopted a PLM solution by Centric Software that includes 3D Enablement and Visual Planning Board features. As Lands’ End grows its business, the adoption of the PLM solution technology will help teams work together in a seamless manner that promotes a more sustainable business model.

Planning 271

Planning Promotions Marketing ATS 271

Inside Retail

APRIL 28, 2022

Online retailer Kogan says consumer demand did not meet its expectations amid challenging market conditions during the third quarter, resulting in an increased inventory after a decline in sales. In a trading update, the business said its gross sales fell 3.8 per cent to $262.1 million with Kogan Marketplace contributing $78 million in this quarter.

Returns 241

Returns Marketing Consumer ATS 241

Cisco Retail

APRIL 28, 2022

This is the second blog in our series about writing software for ChatOps. In the first post of this ChatOps series, we built a Webex bot that received and logged messages to its running console. I n this post, we’ll walk through how to secure your Webex bot with authentication and authorization. Securing a Webex bot in this way will allow us to feel more confident in our deployment as we move on to adding more complex features.

Returns 145

Returns Markdowns Location ATS 145

Retail TouchPoints

APRIL 28, 2022

Mobile data capture solution provider Anyline has introduced a capability to scan size and dimension information from the side of any vehicle tire. The scanner was designed to be integrated into the websites of tire retailers to simplify the process of buying tires online. The tech lets shoppers scan their current tires using their phone camera to find the right size and specifications for their vehicle.

264

264

Cisco Retail

APRIL 28, 2022

Have you tried out Cisco YANG Suite yet? YANG Suite provides network operators with a set of tools and plugins to interact with and test YANG programmable interfaces including NETCONF, RESTCONF, gNMI, and more. In Episode 58 of DevNet Snack Minute, Jeremy Cohoe (Technical Marketing Engineer with Cisco Systems) provides us with an overview of the new updates included in the latest version of Cisco YANG Suite.

Management 144

Management Marketing ATS 144

Retail TouchPoints

APRIL 28, 2022

There is no doubt that customers value convenience over sustainability, which is why same-day shipping remains a popular delivery option along with the increasing rate of returns in ecommerce. Sustainability is not only about the resilience of business but also of the planet. Serving customers with what they want, protecting the planet and keeping everyone thriving, including your bottom line, is the goal of net-zero targets.

Planning 246

Planning Drop-Shipping Supply Chain Management Returns 246

Advertisement

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

Cisco Retail

APRIL 28, 2022

In the midst of global change and virtual hiring, the landscape of job searching has changed. We sat down (via WebEx) with recruiting leaders, accessibility experts and career changers at Cisco Secure and Duo Security to find out the top 10 ways to make the virtual job search, application and interview process as easeful as possible. Stay tuned for future topics in this series including advice for career changers and environmental aspects to consider for long-term fulfillment at work. 1.

Management 143

Management Fulfillment ATS Accounting 143

Inside Retail

APRIL 28, 2022

Reject Shop CEO quits, interim chief named. Andre Reich, CEO at The Reject Shop, has stepped down with immediate effect. The company’s CFO Clinton Cahn has been appointed acting CEO in the interim while the company searches for a permanent appointee. Amy Eshuys has taken on the role of COO effective tomorrow. In a statement to the ASX, company secretary Michael Freier said Reich had decided that now was “an appropriate time for him to leave the company to pursue other opportunities”.

Shopping 130

Shopping Returns ATS 130

Cisco Retail

APRIL 28, 2022

I’ve become an avid reader of Geoffrey Moore’s books on how companies should strive to adapt and survive in the technology industry. Starting with “Crossing the Chasm”, which describes a product life cycle more appropriate to what we see in the technology business, I learned the hard way when a previous product program I ran “fell” into the chasm – and as many innovative and disruptive products find, it’s a struggle to get out of that chasm.

Customer Experience 141

Customer Experience Accounting Planning Shopping 141

Inside Retail

APRIL 28, 2022

Outdoor fashion brand Kathmandu is taking a significant step on its sustainability path by launching a new innovation – a biodegradable jacket made from a material it calls BioDown. Part of the company’s ambition to achieve zero waste by 2025, the BioDown jacket was recognised with an award at the fourth annual Outdoor Retailer Innovation Awards. “As a brand, Kathmandu has the goal to have 100 per cent of our products designed, developed, and manufactured using elements of sustainability princip

Outdoor 130

Outdoor Fashion Apparel Promotions 130

Advertisement

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

Management

Retail Wire

APRIL 28, 2022

Hy-Vee said it will ask up to 500 of its headquarters employees to take jobs in its stores. The grocer has engaged in cost-cutting moves including pausing the construction of a new warehouse in Iowa as it deals with rising costs.

Grocer 130

Grocer 130

Inside Retail

APRIL 28, 2022

Inside Retail’s Top 50 People in E-Commerce is an annual ranking of the most impressive and inspiring leaders in Australia’s online retail industry. Our 2022 report features C-level executives with decades of leadership experience, alongside start-up founders and digital specialists with a wide range of skills, from marketing to logistics. You can download it here.

Fashion 130

Fashion Planning ATS Marketing 130

Cisco Retail

APRIL 28, 2022

A new Cybersecurity Advisory (CSA) warns that advanced persistent threat (APT) actors have unleashed new malware to gain full system access to industrial control systems (ICS). Industrial organizations and critical infrastructure are at risk. The CSA was issued jointly by the Department of Energy (DOE), Cybersecurity and Infrastructure Security Agency (CISA), National Security Agency (NSA), and Federal Bureau of Investigation (FBI).

ATS 128

ATS 128

Inside Retail

APRIL 28, 2022

Inflation has been tipped to outpace customers’ ability to keep up for some time, and with the Australian Bureau of Statistics’ latest figures noting underlying inflation hit 5.1 per cent in the March quarter – the highest level since 2009 – eyes have fallen on supermarkets to see how they handle the rising cost of stocking their shelves. One of the main causes of inflation was the increased costs of fuel, largely due to the conflict in Ukraine, making it more expensive to distribute goods aroun

Supermarket 130

Supermarket Promotions Management Shopping 130

Advertisement

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

Fulfillment

Retail Dive

APRIL 28, 2022

The luxury company is accelerating efforts to grow in "the world's largest luxury market" as it readies itself for an IPO.

Marketing 119

Marketing 119

Inside Retail

APRIL 28, 2022

When US-based investment firm Gordon Brothers acquired British lifestyle brand Laura Ashley out of administration two years ago, one of the first things it did was dig into the archives. “There’s a very rich archive that we bought along with the company that we store in a salt mine in Wales,” Tobias Nanda, Gordon Brothers’ president of brands, told Inside Retail.

Fashion 130

Fashion Planning Accessories Apparel 130

Retail Dive

APRIL 28, 2022

The e-commerce giant is grappling with many challenges, including union efforts and its Prime delivery promises.

ATS 107

ATS 107

Inside Retail

APRIL 28, 2022

Pureplay online beauty brand Adore Beauty registered a strong performance in the third quarter, increasing revenue and its customer base. . Based on unaudited accounts for the three months to March 31, the brand’s revenue rose 9 per cent to $42.7 million. Its active customer base grew by 7 per cent to 880,000 with customer retention remaining strong at 47 per cent.

Customer Retention 130

Customer Retention Accounting Marketing ATS 130

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

Finance

Small Biz Trends

APRIL 28, 2022

This type of insurance covers inventory that’s rented and things you own to generate business income. Think movable items like fixtures, equipment, furniture, and office supplies. Get coverage for an accidental coffee spill on a computer, and/ or damage from a burst pipe or fire. This is important coverage for your business property. What is Property Insurance for a Business?

Payment Services 105

Payment Services Location Shopping ATS 105

Retail Wire

APRIL 28, 2022

Chipotle Mexican Grill’s first quarter revenues and earnings topped Wall Street’s expectations. Same-store sales were up nine percent, compared to analysts’ consensus of a 7.9 percent gain. Earnings per share, $5.70, were six cents better than estimates. “Although our restaurant margins remain bumpy due to inflation, we have the ability to be patient while costs are volatile, and the growth in pricing power to recover our margins over time,” said CEO Brian Niccol.

100

100

Small Biz Trends

APRIL 28, 2022

We’re a society that loves cars, even if we hate the things that come with them: buying gas, paying for insurance, and finding a somewhere to park. But while gas prices and insurance rates might be out of your control, you can have some say in how much time and money you spend on where you park your car. Read on to learn about some of the top parking apps that can help you or your employees find a place to park.

Location 105

Location Kiosk Finance ATS 105

Retail Wire

APRIL 28, 2022

McDonald’s same-store sales in the U.S. were up 3.5 percent in the first quarter, surpassing the estimates of analysts. The company, however, lost $127 million due closed locations in Russia and Ukraine following Russia’s unprovoked war on its neighbor.

Location 100

Location 100

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Marketing

Small Biz Trends

APRIL 28, 2022

60% of small businesses are facing difficulties in filling open vacancies , as the market challenges of the pandemic continue to bite. Just How Bad is the Labor Shortage for Small Business? New Study Sheds Light. The scale of labor shortages within the small business climate in the US was a key finding of Verizon Business’s Small and Midsize Business Outlook and Technology Adoption Study.

Marketing 105

Marketing ATS 105

Retail Wire

APRIL 28, 2022

Mattel posted a 19 percent gain in net sales during the first quarter and the toy maker reports that the second quarter is off to a strong start. The company has seen buyout interest from Apollo Global Management Inc and L Catterton.

Management 100

Management 100

Dezeen

APRIL 28, 2022

Fashion brand Balenciaga has transformed its Mount Street store in London , creating a maximalist look to launch its Le Cagole collection by blanketing the interior in bright pink faux fur. To celebrate its popular Le Cagole bag, which references Balenciaga's maximalist It Bags of the past, and launch the line's collection of accessories and shoes, the entire interior of the store has been covered in fur.

Accessories 98

Accessories Kiosk Fashion Planning 98

Retail Wire

APRIL 28, 2022

The national economy shrank 1.4 percent during the first three months of 2022, according to the Commerce Department. Consumer spending, which makes up about 70 percent of U.S. economic activity, was up 2.7 percent during the quarter.

Consumer 100

Consumer 100

Advertisement

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.

Advertising