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The appeal of in-store shopping in a thriving e-commerce era is not diminishing – but it is evolving, according to new research commissioned by technology company Lightspeed and Inside Retail. “It is undeniable,” stresses Andrea Quinn, Apac senior director of sales at Lightspeed (pictured above). “Our survey reflected that consumers are drawn to physical stores for the tactile experience – with 56 per cent of consumers visiting stores to view products in real life and 46 per cent of consumers v
Global lifestyle brand True Religion has launched its first holiday campaign as part of its ongoing growth efforts in the U.S. Called “Style is a Gift,” the campaign features rapper and recording artist Quavo alongside influencer, TV personality and entrepreneur India Love. The goal is to position True Religion as the ultimate gifting destination for apparel and accessories, especially among Gen Zers who are increasingly gravitating toward Y2K-nostalgia style.
Westfield Knox in Victoria has opened its redefined food court on level one, which forms part of the shopping centre’s $355 million redevelopment. The food court features several stores including Mad Mex, KFC, Chatime, Roll’d, Subway, Soul Origin, A+HK Café, Bonbons Bakery, New Era Dumplings, and Royal Donuts. “Today marks another milestone in the transformation for our customers, bringing us closer to our next launch where we’ll see large-format fashion retailers open in our n
Photo courtesy Home Depot Home Depot is the self-proclaimed home of “the doers.” And that mentality of empowering people’s entrepreneurial drive extends inside the organization as well, where Home Depot has built a robust retail media operation that began long before “retail media” was a commonplace term. It started in 2018 when pioneering marketing executive Melanie Babcock saw an opportunity to let the Home Depot’s suppliers bid for retargeting traffic.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Amazon has delivered a stunning 244 per cent growth in third-quarter net income as – in the words of one analyst – it overrides the slight slowdown impacting the wider US consumer economy. The e-commerce giant booked a net income of $9.9 billion during the third quarter of FY23. Amazon reported a 13 per cent increase in net sales to $143.1 billion, as sales grew 11 per cent to $87.9 billion in the North American segment and jumped 16 per cent to $32.1 billion in the international segment.
UPS has agreed to acquire reverse-logistics solution Happy Returns from PayPal for an undisclosed amount. The deal is expected to close in the fourth quarter of this year. Happy Returns offers box-free, label-free returns for more than 800 merchant partners at over 10,000 locations across the U.S. including Petco , Hibbett , Ulta Beauty and Staples.
Cult Australian footwear label Twoobs has expanded its presence by opening its first physical store in Byron Bay. The store’s design incorporates sustainability elements, diverting 891kg of plastic waste from landfills. Founded in 2016 by Australian sisters and fashion personalities Jess and Stef Dadon, Twoobs focuses on producing eco-friendly and comfortable footwear.
Cult Australian footwear label Twoobs has expanded its presence by opening its first physical store in Byron Bay. The store’s design incorporates sustainability elements, diverting 891kg of plastic waste from landfills. Founded in 2016 by Australian sisters and fashion personalities Jess and Stef Dadon, Twoobs focuses on producing eco-friendly and comfortable footwear.
Claire’s is adding to its growing retail presence through a new partnership with Kohl’s that will see an assortment of the brand’s jewelry, accessories and cosmetics featured in Kohl’s stores nationwide in time for the holiday season. Claire’s activation at Kohl’s began rolling out in early October and will be live at 700 Kohl’s across the country by the end of the month, according to a company representative.
Can an old dog learn new tricks? Macy’s has been stepping up to the plate with a series of new moves, from the expansion of its smaller-footprint stores, to a new digital fashion platform targeting younger shoppers. In October, the department store retailer announced plans to open 30 more “mini stores” in strip centers across the US over the next two years, as it veers outside of the shopping mall.
For customers, many aspects of a shopping trip impact whether they view it as a success. From the customer service of store associates to the quality of the products for sale, every store visit has its own unique factors that play into a customer’s overall satisfaction — factors that become irrelevant if the product a shopper is looking for isn’t available.
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Today, after much excitement, the LEGO Group opened the doors to its brand-new LEGO® Store in Blanchardstown Shopping Centre, Dublin. The new store is the brand’s latest location in Ireland, following the successful opening of the first ever Irish LEGO Store on Grafton Street in August 2022. Located in the well-known Dublin shopping centre, the LEGO Store Blanchardstown is already delighting fans of all ages, with an exciting collection of sets and experiences.
Target Australia has collaborated with Cungelella Art, an Australian art collective led by four Indigenous sisters, to launch a limited-edition clothing line. The range features family sleepwear, children’s swimwear and swim accessories. The family sleepwear is inspired by sisters’ children when they spent the night out in the country under the stars, with the hues echoing both the earthy tones and sky that surrounds them, which couple to provide a peaceful atmosphere ideal for bedtime.
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Furniture and homewares brand Koskela recently outlined its agenda, aiming to achieve a fully circular business model by 2027, zero carbon emissions by 2035, and ensure that 90 percent of its manufactured products use recycled and recyclable materials by 2026 Here, CEO and co-founder Sasha Titchkosky talks to Inside Retail about how Koskela plans to achieve these objectives, and address Australia’s significant fast-furniture issue, which generates 30,0000 tonnes of commercial furniture wa
Digital retail media offers huge opportunities for incremental income, but many retailers have yet to take advantage of this new revenue stream. A leader in the field of digital retail media is global tech company PubMatic, whose Sydney-based director of commerce media, Apac, Brandon Lee, spoke with Inside Retail. Digital retail media refers to the advertising space and audience data that retailers can make available to brands to run digital advertising campaigns.
Standalone Wilko stores are set to return to the high street and retail parks before the end of the year as its new owner prepares for an aggressive roll-out. The Range owner SDS Superstores, which acquired the discount chain’s brand and intellectual property in a £5m deal after it collapsed into administration, said it was preparing a national roll-out of stores across England, Scotland, Wales and for the first time, Northern Ireland.
Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
As national retail manager at Godiva Australia, Haley Koo is involved in almost every touchpoint of the business, including new store openings, product development and packaging transformation. It’s the perfect role for someone who is energised both by working with customers and her colleagues. As one of this year’s Rising Stars of Retail , Koo takes a look back at the proudest moments of her career, her biggest role models, and what she loves about working in retail.
Amazon.com on Thursday said growth in its cloud business is stabilizing as it signed new deals, but warned that consumers remained wary about spending going into the holiday quarter. The company predicted a rise in revenue over the key holiday season that could still miss Wall Street expectations, as it reported strong third quarter results buoyed by a recent marketing blitz and faster delivery.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Tesco has hired former Aldi boss Matthew Barnes as its new UK chief executive as Jason Tarry steps down from the business after 33 years. Tarry, who has spent the last six years at the supermarket’s helm, will leave the grocer in March 2024. He is credited with leading Tesco through its turnaround and rebuilding the supermarket’s competitiveness in the UK market, against the backdrop of the pandemic.
The ability to personalize customer responses, to allow more productivity elsewhere in the workforce and to respond 24/7 are all benefits of using ChatGPT in the customer service sector.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Not On The High Street, the UK’s home of small creative businesses, has today rolled out billboards highlighting the landfill issue caused by bad Christmas gifting. Research by the brand revealed a startling 3,088,345 bad Christmas gifts were thrown away this year and ended up in landfill, and this yuletide, Not on The High Street are […] If you wa
Matthew Shay said inventory-to-sales ratios' return to pre-pandemic levels and his conversations with retail executives suggest the period of inflated stock levels are over.
When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.
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