Tue.Nov 08, 2022

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Preparing for the Rise in Online Retail Returns

Retail TouchPoints

In 2021, returns cost retailers a whopping $761 billion , or almost 17% of total U.S. retail sales. This year the powerful combination of the special sale dates in Q4 (like Target, Amazon and Walmart holding October Black Friday events) and an increase in ecommerce holiday shopping means that this upward trend for returns will continue. Returns can be an excellent opportunity to sell something new to a known customer.

Returns 306
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Inside Designworks’ four-pronged expansion strategy

Inside Retail

After honing its existing portfolio throughout the pandemic, Designworks is looking to harness the substantial growth it has experienced to develop its local and international presence in the years ahead. Designworks is the wholesale arm of Brand Collective, which recently merged with Pas Group to form a $600 million business in April. Its portfolio includes a mix of about 20 licensed, vertical and owned brands, including Everlast, Mossimo, Bluey, Lonsdale, Umbro and Peter Rabbit.

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Tuesday Morning Appoints New CEO and COO

Retail TouchPoints

Tuesday Morning , the off-price home goods retailer, has appointed Andrew T. Berger to lead the company as CEO. He replaces Fred Hand , who joined the company in May 2021. Berger’s appointment is effective immediately, following Hand’s decision to retire from the chief leadership role and the retailer’s board. At the time of Berger’s September 2022 appointment as Director of Tuesday Morning, the company had received a $32 million investment from Retail Ecommerce Ventures (REV), parent company of

Finance 290
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“Unkind and inconsiderate”: Why brands are leaving Twitter in droves

Inside Retail

The last few days have been particularly embarrassing for billionaire Elon Musk. The self-proclaimed ‘complaint hotline operator’s purchase of social media Twitter is the biggest story in tech circles, and not because it has gone smoothly. . Rather, the drama that is unfolding around his takeover has led many users, as well as crucial advertisers, to question whether they should keep using the service.

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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Overstock Teams with UPS to Tackle Home Furnishings Returns

Retail TouchPoints

Overstock.com is piloting a new returns program with UPS that will allow Overstock customers to schedule doorstep pickup for returns of unwanted items with no re-boxing required. . The partnership will give both Overstock and UPS the “opportunity to better understand customer preferences” and “serve up options that align with their day-to-day lives,” said Overstock.com CEO Jonathan Johnson during the company’s Q3 earnings call on Oct 27, 2022.

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Australia’s retail sales growth can’t last. Here’s how to prepare for it

Inside Retail

The latest retail sales figures are really quite incredible. According to the Bureau of Statistics (ABS), retail sales rose by 0.6 per cent from August to September, the same figure as the month prior. It almost beggars belief considering interest rates have increased seven times since May with the Reserve Bank recently announcing another 0.25 per cent hike, adding an estimated $74 a month to repayments for Aussies with a $500,000 loan.

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Westfield Penrith unveils tenants for new food and entertainment precinct

Inside Retail

Westfield Penrith has revealed the brands that will join its $33 million casual dining and entertainment precinct. Coles supermarkets will be the first to open next Wednesday (November 16) with an open-front bakery, a large deli and Liquorland, followed by the Queensland-based Hanaromart Asian supermarket. Dining outlets including Thai Thae, No 1 Malatang and Smiling Dumplings and Noodles will open early next month.

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Amazon Commits $53M in Funding to Accelerate Climate Innovations by Women

Retail TouchPoints

To create greater equity for women entrepreneurs whose innovations combat climate change — but who often don’t receive crucial funding — Amazon will contribute $53 million through a partnership with the U.S. Agency for International Development (USAID). The retailer will give $3 million to support the USAID partnership and invest $50 million from its Climate Pledge Fund into women-led climate tech companies.

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Vegemite releases merch for summer festivals

Inside Retail

Vegemite is expanding its foray into fashion with the release of a summer merch capsule collection, which the company says has been designed for the upcoming festival season. Available only from the brand’s “Mitey Merch” store, the range includes both old styles and new arrivals, including tees, shirt and shorts sets, cropper shirts, a legionnaires hat, and a bum bag.

Fashion 243
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Nurturing Influencers: How Adore Me, Walmart and Express Support Creators

Retail TouchPoints

The creator economy is worth approximately $104.2 billion, according to CBInsights, and that growth is poised to continue, especially as new solutions and services emerge to help these creators monetize and grow their individual brands and businesses. But what exactly do creators need to flourish and do their best work (and do their best for the brands they work with)?

Marketing 259
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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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KENJI launches West Midlands flagship at the Bullring

Retail Focus

Hammerson has announced that KENJI, the East-Asian-inspired homeware and stationery brand, has opened its debut location in the West Midlands at the Bullring. Located on the Bullring’s middle level, the 3,250 sq ft West Midlands flagship showcases KENJI’s full range of eclectic homeware, collectable plushies and kawaii stationery ranges, alongside the brand’s extensive selection of East-Asian snacks and confectionery. .

ATS 182
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Levi’s Picks Kohl’s CEO as LS&Co. President

Retail TouchPoints

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., reporting to Levi Strauss & Co. President and CEO Chip Bergh. Beginning Jan. 2, 2023, Gass will lead the Levi’s brand and the company’s global digital and commercial operations, at which time she also is expected to join the company’s board of directors.

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Newson’s Yard unveils new brands

Retail Focus

Grosvenor unveils the design and interiors brands expanding into Newson’s Yard, a new sustainable design hub housed in a re-imagined historic timber yard, as the property owner supports the growth of the renowned Pimlico Road Design District in London’s Belgravia. Designed by Stiff + Trevillion , the innovative redevelopment of the 1840s buildings celebrates their heritage and character while providing five new retail units, two food and beverage spaces and nine homes.

Boutique 182
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Michelle Gass leaves Kohl’s as CEO for Levi’s

Inside Retail

Michelle Gass, CEO of Kohl’s Corporation, is to depart the department store chain next month to join Levi Strauss & Co (LS&Co) as its new president. Gass will step down as CEO and member of Kohl’s board on December 2. Tom Kingsbury, a director nominated by hedge funds Macellum Advisors and Ancora Holdings, will then serve as interim CEO until a permanent successor is named.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Retail credit card holders are paying record high interest rates

Retail Wire

The average retail credit card rate has risen to a record 26.72 percent, according to a study by Creditcards.com. There are 24 cards on the market that now charge 30 percent interest on purchases. Retailers including Burlington, Dick’s Sporting Goods and Wayfair all have cards charging 30 percent.

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Ex-cop turned cafe owner becomes a viral sensation

Inside Retail

Kayahan Curtis Gunes of Wollongong, New South Wales has found himself becoming a viral sensation on the back of his posts on Instagram and TikTok that took followers behind the scenes of his life in the cafe he owns. An ex-cop turned cafe owner, Gunes originally created the posts with the aim of promoting his business Evil Eye Cafe. Over time, he has managed to gain 45.1k followers with 532.1k likes on TikTok, and 14.3k followers on Instagram.

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Amazon is still selling the antisemitic book and film promoted by Kyrie Irving

Retail Wire

Amazon.com continues to sell print and video versions of “Hebrews to Negroes: Wake Up Black America”, an antisemitic book that promotes lies about the Holocaust and other falsehoods about Jewish people. “The book has become hot because of the news. All the sellers, including Amazon, have cashed in,” said Alvin Rosenfeld, director of the Center for the Study of Contemporary Antisemitism and a professor at Indiana University.

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Behind the “massive” potential for premium outlet centres in Japan

Inside Retail

On 20 October, Mitsubishi-Simon, a joint venture of the Japanese commercial property developer and American mall operator, opened Fukaya-Hanazono Premium Outlets, its tenth premium factory outlet centre in Japan. It was the culmination of a development that first broke ground in July 2021 as part of an area improvement project. The centre is located in Fukaya City, Saitama Prefecture, north-west of Tokyo.

Shopping 130
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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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Kohl’s CEO Michelle Gass is moving to Levi’s

Retail Wire

Levi Strauss & Co has named Michelle Gass to lead the company, replacing long-time CEO Chip Bergh. Ms. Gass will leave Kohl’s, where she is currently CEO, in December. Levi’s succession plan calls for Ms. Gass to report to Mr. Bergh before fully taking over.

Planning 130
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How Sük Workwear is challenging stereotypes about women’s fashion

Inside Retail

Launched in 2019, Sük offers practical and stylish workwear for women both online and at its store in Melbourne. After focusing on fit for the past two years, the brand now offers sizes 4-30, and is gearing up to launch new products and styles that work for all body types. Here, founder and creative director Mimosa Schmidt shares why she launched the brand, what the customer response has been like so far and what’s next for Sük.

Fashion 130
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Tyson Foods CFO arrested for public intoxication and trespassing

Retail Wire

Tyson Foods CFO John R. Tyson was arrested over the weekend for allegedly getting drunk and falling asleep in a home that was not his own. A woman in Fayetteville, AR, entered her home on Sunday to find a man sleeping in her bed. “Tyson was not invited to stay at the residence and the occupants did not know who he was,” according to the police report.

ATS 130
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Measure and improve your in-store execution with crowdsourced audits

Inside Retail

Measuring your brand performance in-store can often feel like you’re trying to hit a moving target. This is where retail auditing comes in. Retail auditing involves collecting in-store data to measure the effectiveness of a store’s retail execution. These insights can be collected by retailers in-house or by third-party research firms or solutions providers.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Goldman Sachs says U.S. recession is not a foregone conclusion

Retail Wire

Goldman Sachs sees a 35 percent chance of the U.S. economy going into a recession over the next 12 months. The investment bank points to slowing job and wage growth as the most encouraging signs that the national economy will continue to eek out gains. “We still see a very plausible non-recessionary four-step path from the high-inflation economy of the present to a low-inflation economy of the future,” wrote Goldman Sachs chief economist Jan Hatzius in a report.

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Kohl’s CEO exits to become Levi’s president, future chief executive

Retail Dive

Michelle Gass is leaving the department store after a tumultuous few years to oversee the denim maker’s iconic brand and global operations.

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Anheuser-Busch buys a pro pickelball team

Retail Wire

Anheuser-Busch will acquire a Major League Pickleball team that will begin play in the 2023 season. The financial terms of the deal were not disclosed. “We love the accessibility of pickleball and we think it’s an amazing opportunity for us to gain relevance and excitement for our brands,” said Matt Davis, head of Anheuser-Busch’s U.S. sports marketing and partnerships.

Marketing 130
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Peloton co-founders raise $25M for new custom rug startup

Retail Dive

John Foley, Hisao Kushi and Yony Feng hope to disrupt the industry with custom-cut rugs that aren’t bogged down by supply chain chaos.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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How to Buy a Franchise in 2022

Small Biz Trends

Buying a franchise business system can be a savvy financial strategy because you get to use an established brand and its products. According to statistics from the ADP National Employment report, franchise system businesses continue to attract a reliable stream of employees and customers. The same customers who visit a certain franchise in Texas are apt to visit another in Pennsylvania, or wherever their travels take them.

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Party City to shrink corporate workforce by 19% as consumers pull back

Retail Dive

Halloween sales at the retailer came in at the low end of expectations as consumers worked to hold their spending down.

Consumer 110
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Cornish Bakery opens Scottish location at Caledonia Park, Gretna Green

A1 Retail

Cornish Bakery, one of the UK’s fastest growing, award-winning, independent bakery companies has opened another new location in Scotland’s premier design village, Caledonia Park at Gretna Gateway. The 2,500 square foot property marks Cornish Bakery’s second Scottish location, with the company set to open a bakery per month in the coming year. Owned by Railpen, one of the largest pension managers in the UK, Caledonia Park is home to the best designer shopping experience, and a strong partner in t

Location 105
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Can resale save brick-and-mortar retail?

Retail Dive

The enthusiasm for used goods across categories remains a largely untapped opportunity for stores and even malls, according to WD Partners.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.