Retail TouchPoints

JUNE 30, 2022

One day after announcing the departure of CEO Mark Tritton , Bed Bath & Beyond has named Laura Crossen as its new SVP of Finance and Chief Accounting Officer, and Susie Kim as SVP of Treasury and Investor Relations. Both appointments are effective immediately. Crossen, who has been with the retailer since 2001, will lead the team responsible for executing global accounting operations, financial reporting and tax functions, and will continue to report to EVP and CFO Gustavo Arnal.

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Finance Promotions Accounting Management 317

Inside Retail

JUNE 30, 2022

As the country grapples with a crippling labour crisis, new data from the Australian Bureau of Statistics (ABS) show there were more than 40,300 vacant jobs in the retail sector in May. This is an increase of 11,200 vacancies – or 38.5 per cent – compared to February last year. Despite inflationary pressures, retail sales surged 10.4 per cent in May year-on-year.

ATS 246

ATS 246

Retail TouchPoints

JUNE 30, 2022

H-E-B narrowly defeated second-place Amazon and third-place Amazon Fresh as the top-ranked ecommerce grocer in the U.S., according to dunnhumby’s inaugural Ecommerce Retailer Preference Index (RPI). Walmart made it to fourth place and Sam’s Club rounded out the top five. The study uncovered a number of interesting insights into the mindset of online grocery shoppers.

Grocer 286

Grocer Consumer Shopping ATS 286

Inside Retail

JUNE 30, 2022

The parent of House of Fraser and Sports Direct, Frasers Group, has bought a 28.7 per cent stake in the local subsidiary of Australian-headquartered fashion marketplace owner, MySale. Founded in 2007, MySale currently operates retail websites in four markets – Australia, New Zealand, Singapore and Malaysia – with its sites Oz/Sale, NZ/Sale, My/Sale and Sing/Sale.

Fast Fashion 239

Fast Fashion Fashion Marketing 239

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

JUNE 30, 2022

H&M will work with Google Cloud ’s computing services to improve its customer experience and supply chain capabilities, by leveraging data analytics and the technology provider’s secure, sustainable global infrastructure. The partnership’s goal is to develop an enterprise data backbone that includes a core data platform, data product and advanced AI and machine learning to optimize performance.

Customer Experience 264

Customer Experience Consumer Management 264

Tokinomo

JUNE 30, 2022

It’s almost the end of June and the world seems to be filled with rainbow-colored flags. The retail industry is no stranger to rainbow flags. You can see them in almost every store and even on various products from well-known brands. But where’s the line between real LGBTQ+ support and marketing?

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Marketing Retail Marketing 198

Inside Retail

JUNE 30, 2022

Italian fashion house Salvatore Ferragamo recently opened a new concept store at 63 Greene Street in one of New York’s most chic districts, Soho. It’s the luxury brand’s foray into mixing a high-end retail experience with digital creativity and customisation. Inside the 240sqm store, periwinkle walls and columns create a stunning backdrop to mirrored surfaces and plush minimalist furnishings.

ATS 130

ATS Fashion Accessories Consumer 130

Retail TouchPoints

JUNE 30, 2022

Cloud communications and task management solution provider Opterus has launched OPSCENTER 22.1, an updated version of its task management solution aimed at solving retail-specific-execution challenges. OPSCENTER 22.1 is designed to help retailers achieve effective operations and enhance employee productivity. New modules and features include: The Apps Links module, which provides access to both internal and external links directly from OPSCENTER to ensure employers have all needed tools and reso

Management 263

Management Visual Merchandising ATS 263

Inside Retail

JUNE 30, 2022

Long-time winemaker Shelley Cox has found a cost-effective way to promote and sell brands from her Barossa community. Cox is the founder of Makers & Merchants Barossa, a collective store showcasing the work of local creatives and producers. Shelley pivoted from her 20-year winemaking career in 2018 to start her consultancy business guiding small businesses in the Barossa.

Merchant Services 130

Merchant Services Shopping Shipping Promotions 130

Retail TouchPoints

JUNE 30, 2022

Amazon has rolled out a new store-based analytics service that will give brands insights into how their products are discovered, considered and purchased at Amazon Go and Amazon Fresh stores in the U.S. The new analytics offering uses technology from Amazon’s Just Walk Out cashierless payment system and its Dash Cart smart shopping carts, so the service is only available at stores with one or both of those capabilities.

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Payment Services Store Layout Advertising Promotions 230

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Inside Retail

JUNE 30, 2022

Dan Murphy’s new managing director steps up. Australian liquor chain Dan Murphy’s has announced Agnieszka Pfeiffer-Smith will take up the role of managing director, stepping across from parent company Endeavour Drinks. Pfeiffer-Smith is currently Endeavour Drinks’ chief strategy officer, and will work with outgoing managing director Alex Freudmann over the next few months.

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Beauty and Health Management Finance Fashion 130

Retail Wire

JUNE 30, 2022

Amazon.com has launched Store Analytics, a new in-store measurement service to provide consumer packaged goods companies with insights about the performance of their products, sales promotions and ad campaigns in the retailer’s convenience stores and supermarkets.

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Supermarket Promotions Consumer 130

Inside Retail

JUNE 30, 2022

Founded in 1947, Vittoria has been delivering coffee to customers, restaurants, cafes, and other partners for over 70 years. But in the last few years, alongside much of the FMCG industry, the business had to shift the way it operates to survive in an upended market. With a stronger focus online and a wider product range, Vittoria is now looking at new ways of reaching its customers and giving them what they want: the perfect brew.

Fashion 130

Fashion Consumer Marketing Management 130

Retail Wire

JUNE 30, 2022

It’s been less than a week since the U.S. Supreme Court overturned Roe v. Wade. Some states looking to allow abortions may seek to prevent companies from offering employees the financial means to travel out-of-state to obtain the medical help they need.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

JUNE 30, 2022

New Zealand’s The Warehouse Group is banking on a new technology to help it generate more revenue from digital advertising, so it can reinvest in keeping prices low amidst a looming economic recession. The company, which owns The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7 and TheMarket, has launched a new retail media platform that makes it easier for brands to place digital ads on Google, Facebook and TikTok, as well as The Warehouse Group’s own e-commerce sites.

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Planning Advertising Point of Sale Supermarket 130

Retail Wire

JUNE 30, 2022

Brendan Carr, a member of the Federal Communications Commission, has asked Apple and Google to remove the TikTok app from their stores because its “pattern of conduct and misrepresentations regarding the unfettered access that persons in Beijing have to sensitive U.S. user data” violates the company’s standards for third-party sellers.

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Inside Retail

JUNE 30, 2022

Long-time winemaker Shelley Cox has found a cost-effective way to promote and sell brands from her Barossa community. Cox is the founder of Makers & Merchants Barossa, a collective store showcasing the work of local creatives and producers. Shelley pivoted from her 20-year winemaking career in 2018 to start her consultancy business guiding small businesses in the Barossa.

Merchant Services 130

Merchant Services Shopping Shipping Promotions 130

Cisco Retail

JUNE 30, 2022

The past few months have been chockfull of conversations with security customers, partners, and industry leaders. After two years of virtual engagements, in-person events like our CISO Forum and Cisco Live as well as the industry’s RSA Conference underscore the power of face-to-face interactions. It’s a reminder of just how enriching conversations are and how incredibly interconnected the world is.

Accounting 144

Accounting Management Consumer ATS 144

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

JUNE 30, 2022

Industry leaders, including luxury retail execs Mulberry CEO Thierry Andretta and Ganni founder Nicolaj Reffstrup discussed transparency and traceability during the recent Global Fashion Summit in Copenhagen. According to Reffustrup, for those brands that are making sustainability efforts, “transparency is key”. He feels that as the fashion industry does not have widely accepted standards in terms of auditing, there is a concept of moral obligation at play here.

Fashion 130

Fashion Promotions Marketing ATS 130

Retail Wire

JUNE 30, 2022

Walgreens reported fiscal third-quarter profits of 33 cents a share, down from $1.38 last year. The pharmacy giant said its “operating loss in the quarter reflects a $683 million charge related to the opioid settlement with the State of Florida and higher costs related to the Transformational Cost Management Program.”.

Management 100

Management 100

Inside Retail

JUNE 30, 2022

During the next two years, 20 per cent of all e-commerce sales are expected to be cross-border. This represents a major growth opportunity for retailers, but where should they begin, and what do they need to keep in mind before expanding? . A recent webinar tackled these and other questions with insights from Jeremy Krause, chief innovation and disruption officer at Global Retail Brands, Halie Adams, senior product marketing manager at BigCommerce, and Mathew Hosking, head of commercial ANZ at K

Payment Services 130

Payment Services Marketing Advertising Management 130

Retail Wire

JUNE 30, 2022

Target will open a new 22,000 square-foot store in downtown Pittsburgh on a site that formally housed a Kaufmann’s department store. The new store is scheduled for a July 17 grand opening.

Department Stores 100

Department Stores 100

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Cisco Retail

JUNE 30, 2022

Extended Detection and Response, or XDR, the cybersecurity topic that dominated the RSA conference 2022 show floor with multiple vendors, has been getting a lot of attention lately, and for good reason. A connected, unified approach to detection and response promises to give security professionals all the tools and capabilities they need to address the ever-growing attack surface.

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Planning ATS 119

Retail Wire

JUNE 30, 2022

Consumer spending rose 0.2 percent in May, down from 0.9 percent growth in April, according to the Bureau of Economic Analysis (BEA). Inflation remained steady with prices up 6.3 percent in 2021. “The good news is that we still have savings, but the bad news is that inflation is burning a hole in consumers’ pockets,” said Diane Swonk, chief economist at Grant Thornton.

Consumer 100

Consumer ATS 100

Small Biz Trends

JUNE 30, 2022

SaaS small businesses are facing challenging macroeconomic conditions once again. As the specter of a recession nears, small business owners must take steps to ensure they engage with their customers and future-proof their companies. Achieving this goal is easier said than done. However, technology has improved to the point where SMB owners can leverage tools once reserved solely for enterprises.

Accounting 105

Accounting Marketing Customer Experience Marketing Spend 105

Retail Wire

JUNE 30, 2022

There was a shortage of fireworks in 2020 and 2021. Supply shortages are no longer a problem, but consumers will be shelling out way more to get less this Independence Day. “I would say from 2019 till ‘22, items’ [costs] have at least doubled,” said Bruce Zoldan, president and CEO of Phantom Fireworks.

Consumer 100

Consumer ATS 100

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Dive

JUNE 30, 2022

The hardware retailer’s co-op structure made it difficult to expand the platform, according to founder Jules Pieri, who announced the closure on LinkedIn.

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Retail Wire

JUNE 30, 2022

Macmillan said it was hit by a cyberattack that “involves the encryption of certain files” on its network. The publisher made the decision to take its systems offline to avoid being further compromised. The result is that the company is temporarily unable to ship books to its trading partners. James Daunt, Barnes & Noble CEO, said, “I don’t think there will be lost sales unless something cataclysmic has happened.”.

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Shipping 100

Small Biz Trends

JUNE 30, 2022

If you’re looking for some new fonts to use with your Cricut cutting machine, you’ve come to the right place! In this post, we’ll show you the best font sites along with where you’ll find free and paid fonts that are compatible with Cricut Design Space. We’ll also give you a few tips on how to use them in your projects.

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ATS 98

Mulesoft

JUNE 30, 2022

We are excited to announce our June 2022 product release – with a new unified solution for automation, integration, and APIs that easily automate any workflow and system for any team to quickly adapt to constant change and business complexity. Included in this release is MuleSoft RPA (robotic process automation), which provides no-code capabilities to […].

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Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience