Retail TouchPoints

APRIL 18, 2022

Fast Retailing , parent company of brands including UNIQLO and Theory , revealed major global expansion plans — including opening at least 300 new stores — in its FY2023, which ends in July 2023. As reported in WWD , Daisuke Tsukagoshi, CEO of UNIQLO USA, said that due to the booming North America market, the company plans to open 30 new stores per year and increase its total doors to 200 in the region within five years.

Planning 330

Planning Location Marketing Shopping 330

Inside Retail

APRIL 18, 2022

Singapore-based online sneaker resale marketplace Ox Street is launching a trans-Tasman expansion, opening an e-commerce store in Australia. “Australia is a perfect fit for the community we want to build in the long-term,” said Gijs Verheijke, founder and CEO at Ox Street. “We see a big supply gap when it comes to Australian buyers having access to the most coveted sneakers, whether they’re hot new drops or all-time classics.”.

Fashion 294

Fashion Planning Consumer ATS 294

Retail TouchPoints

APRIL 18, 2022

Natural dog treat brand WAG had cultivated a reputation for offering a premium line of goods, but despite the boom in pet ownership during COVID-19, WAG wasn’t able to generate the revenue growth and average order value improvements that it sought. The brand faced issues including cart abandonment, limited shopper engagement and lukewarm customer loyalty.

Promotions 328

Promotions Advertising Returns Management 328

Inside Retail

APRIL 18, 2022

Technologies can have a lot of benefits for retailers. They can enhance, augment, automate, optimise, and even redefine whole processes and functions. Yet unlocking the true potential of technological innovations requires a deep understanding of the human experiences they create and interact with. This point was the focus of a recent feature article on Inside Retail , and was evident through the interviews given by the recent Top 50 People in E-Commerce winners.

Consumer 147

Consumer Shopping Returns Accounting 147

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

APRIL 18, 2022

Managing retail supply chains is complicated, heads-down work. Supply chain teams are often expected to meet ambitious KPI targets that are critical to the health of the entire business. So why should these teams expand their focus to consider markdown planning in addition to their already full slate of targets? Because better markdowns have the potential to significantly improve the traditional KPIs that supply chain teams are evaluated on.

Markdowns 273

Markdowns Dead-Stock Grocer Location 273

Inside Retail

APRIL 18, 2022

Coles is taking a shot across the bows of warehouse retailer Costco with the launch of a range of household grocery products in supersized volumes. While Coles has launched the Big Pack Value range as a means of helping families reduce their grocery bills by buying in bulk, the nuanced comparison with Costco is clear in an email circulated among media announcing the new house brand.

Supermarket 130

Supermarket Shopping Management Consumer 130

Inside Retail

APRIL 18, 2022

As we celebrate the emergence of more glamorous urban shopping centres with their cast of global retailers, spare a thought for the thousands of small cities across developing Asia where there isn’t quite enough spending power to support a full-sized regional shopping centre, store directory glowing with marquee names. But as Thai-based hypermarket maestro Big C ably demonstrates, that doesn’t mean you can’t generate vibrant shopping experiences in a quite different mall concept of your own crea

Kiosk 130

Kiosk Home Furnishings Supermarket Fast Fashion 130

Retail Wire

APRIL 18, 2022

Americans went online to shop in unprecedented numbers when the pandemic hit the U.S. Predictions that these same shoppers would not return to stores when pandemic conditions eased has not held up.

Returns 130

Returns Shopping 130

Inside Retail

APRIL 18, 2022

A group of small business owners have accused Australian buy now, pay later firm Pay It Later of withholding hundreds of thousands of dollars in sales revenue, drawing attention to the practices of smaller operators in the booming fintech sector. Speaking to Nine’s A Current Affair , Vasile Opris, proprietor of X-Force Tactical, alleged his company had processed more than $850,000 in sales through Pay It Later.

Merchant Services 130

Merchant Services Payment Services Accounting 130

Retail Wire

APRIL 18, 2022

Dollar General recognized Mary Gundel as being in the top five percent of the chain’s store managers. Ms. Gundel, loved her job, but had some real issues with the working conditions she faced such as staff shortages, unscheduled deliveries and other issues. She critiqued what is was like to be working as a store manager with six videos she posted on TikTok.

Management 140

Management 140

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Cisco Retail

APRIL 18, 2022

Welcome to the first blog of our series on how to use the Webex API to code up ChatOps workflows! In this post, you’ll learn how to create a Webex bot, register a Webhook in Webex, and configure your bot to listen to Webhook – all with plenty of code examples. Check back for more as we build new use cases that leverage different aspects of automation using chat-driven interfaces.

Accounting 142

Accounting Management Fashion Location 142

Retail Wire

APRIL 18, 2022

Warby Parker is opening its seventh store in New Jersey in Cherry Hill. The eyewear retailer operates over 145 stores across the country and offers a try-at-home online service.

ATS 100

ATS 100

Retail Dive

APRIL 18, 2022

In his first letter to shareholders, CEO Andy Jassy said Prime members "will love this." But the e-commerce giant may need it.

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Retail Wire

APRIL 18, 2022

Taco Bell is relaunching its Mexican Pizza dish. The fast food chain said it is bringing the item back due to popular demand. Many objected to the chain’s decision to remove it from the menu in late 2020.

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100

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Dive

APRIL 18, 2022

The acceleration of digital behaviors is encouraging many brands and retailers to rethink the role of the store. As you develop your goals for 2022 and beyond, refer to these best practices.

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Retail Wire

APRIL 18, 2022

Thirty percent of Hannaford Supermarkets’ current electricity usage in its operations comes from renewable sources. The Ahold Delhaize division is looking to reach 100 percent by the end of 2024. “Doing what’s right for our business includes doing what’s right for our associates, community and our planet. Powering Hannaford with 100 percent renewable energy sources will make an immediate, positive impact on greenhouse gas emissions,” said Mike Vail, president of Hannaford.

Supermarket 100

Supermarket 100

Retail Dive

APRIL 18, 2022

If the future is being defined as digital, what is a physical retailer to do? Explore three key themes that should frame your next move.

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120

Retail Wire

APRIL 18, 2022

Police have arrested a 22-year-old male suspect in a shooting that took place Saturday at the Columbiana Centre mall in Columbia, SC. Another person taken into custody as a “person of interest” remains in jail for unlawfully carrying a pistol. Fourteen people were injured in the shooting, including nine who were shot. Victims ranged in age from 15 to 73-years-old.

ATS 100

ATS 100

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

I Vend

APRIL 18, 2022

Increasing customer lifetime value, driving up profitability and offering a personalised service that shoppers love – sounds like a retailer’s dream wish list. Which is why the twin strategies of cross sell up sell continue to be an essential element of a thriving retail business. The notion of upselling and cross-selling is as old as retail itself, but today’s retailers have the advantage of technology to help them.

Management 98

Management Point of Sale Inventory Management Customer Experience 98

Retail Wire

APRIL 18, 2022

Aldi continues to open new stores across the U.S. with its number of units expected to grow to 2,300 in 2022, up from 2,200 last year. The chain uses low prices on primarily private label goods backed by a customer satisfaction policy to attract shoppers.

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Cisco Retail

APRIL 18, 2022

Exactly 13 years ago, I began a 6-month contract at Cisco. I had no expectations and only one hope- to learn. Looking back, I’m reminded of the many lessons I’ve learned in my 13-year tenure, am profoundly grateful for the people and experiences who served as my teachers: Invest time in getting to know yourself – your strengths, your “weaknesses,” under what conditions you thrive, how you respond in various situations, your conflict modes, your personality type, you

ATS 97

ATS Shipping Management 97

Retail Wire

APRIL 18, 2022

The average price for a dozen eggs in the U.S. was around $1 in November. Today that same dozen costs $2.95 and prices are likely to go higher as the avian flu has spread to birds in 27 states.

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100

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Dive

APRIL 18, 2022

Achieve unprecedented convenience, flexibility, and control with Mendix low-code for fashion and retail businesses.

Fashion 117

Fashion Management 117

Retail Pro

APRIL 18, 2022

Sustainability means serious business to a new generation of customers. It goes beyond using recycled shopping materials to proximity, delivery-related things. Continue reading → The post Take Another Look at Sustainability first appeared on Retail Pro Blog.

ATS 85

ATS Shopping Management Marketing 85

Retail Dive

APRIL 18, 2022

The store features a basketball and multi-sport court, and the brand will host events and programming for the community.

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104

Miller Zell

APRIL 18, 2022

The consensus is clear: 97 percent of climate scientists agree that humans are causing global warming and climate change.

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98

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Dive

APRIL 18, 2022

Concerns are rising that Shanghai's lockdown is only the beginning of months-long challenges.

ATS 85

ATS 85

Hyken

APRIL 18, 2022

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Tracking Customer Experience? Measure Outcomes, Not Indicators by Mike Cooper. (The Drum) Ask any brand to rate their customer experience on a scale of one to 10 and most will probably choose a high number.

Customer Experience 57

Customer Experience Consumer ATS 57

Mulesoft

APRIL 18, 2022

MuleSoft Partner Kickoff recap: Grow your business, influence, and career Thank you so much to everyone who tuned in for MuleSoft Partner Kickoff 2022! We hope you left the event feeling energized and ready to grow together in 2022 and beyond. If you weren’t able to tune in live, don’t worry – you can view […]. The post MuleSoft Partner Kickoff recap: Grow your business, influence, and career first appeared on MuleSoft Blog.

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52

Mass Relators

APRIL 18, 2022

GRAND RAPIDS, Mich. — The Meijer LPGA Classic for Simply Give will welcome families, food lovers and golf fans from across the Midwest to Grand Rapids, Mich., for an elevated tournament experience June 16-19 at Blythefield Country Club. Tournament officials shared plans to add a new ticket, offering access to an elevated hospitality experience called J Brewers, as well as expanded concessions and viewing areas across the course.

Location 52

Location Returns Planning ATS 52

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience