Retail Customer Experience

JULY 11, 2023

Here's a look at how top retailers are embracing AI technology.

ATS 72

ATS 72

Retail TouchPoints

JULY 11, 2023

Inditex , parent company of brands including Zara and Massimo Dutti , will use supply chain transformation, support for biodiversity and circularity initiatives such as Zara Pre-Owned to cut emissions along its value chain in half by 2030 , putting it on the path to reaching zero net emissions by 2040. The apparel giant also will transition to exclusively using textile materials that deliver lower environmental impacts by the end of this decade.

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Apparel Management ATS 279

Inside Retail

JULY 11, 2023

In the ever-evolving men’s fashion space, independent retail brand Up There has carved out a niche in Melbourne, Australia, as the only spot for exclusive streetwear, shoes and fashion accessories that can’t be found domestically. The company, which also includes Up There Athletics, was co-founded by Jason Paparoulas, Brendan Mitchell and James Barrett in 2010, and recently relocated from a smaller space in a hidden alleyway in Melbourne’s CBD, to a striking, 345sqm flagship store on Flinders La

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Fashion Apparel Accessories Customer Experience 246

Retail TouchPoints

JULY 11, 2023

In 2024, retail sales worldwide are expected to reach $30.6 trillion, a 4.3% increase over 2023 and the first time global retail sales are expected to surpass the $30 trillion mark. These growth rates present big opportunities for brands, especially those that want to reach digitally savvy consumers in new markets. Younger consumers are especially open to buying from brands beyond their own borders.

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Fulfillment Marketing Consumer Location 238

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Inside Retail

JULY 11, 2023

Outdoor apparel retailer KMD Brands says all three brands contributed “strong sales growth” in the first three quarters of the financial year. In a trading update, the company said group sales are expected to exceed $1 billion for the first time for the year to July 31. Underlying EBITDA is expected to be in the range of $105 million to $110 million.

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Outdoor Apparel Consumer 245

Tokinomo

JULY 11, 2023

In today's highly competitive retail industry, businesses are constantly searching for innovative strategies to improve customer engagement, boost brand loyalty, and increase sales. One approach that has gained significant popularity is gamification.

Shopping 188

Shopping Marketing 188

Retail Wire

JULY 11, 2023

Kayricka Wortham, a former Amazon manager, was sentenced to 16 years in prison for creating fake invoices for vendors that did not exist and stealing millions of dollars from the company. Wortham worked as an operations manager at an Amazon warehouse in Smyrna, Georgia, between August 2020 and March 2022. She used the money to.

Management 189

Management ATS 189

Inside Retail

JULY 11, 2023

There are roughly 22 million jars of Vegemite manufactured in the original Melbourne factory every year. According to the Vegemite website, around 80 per cent of Australian households have a jar in the cupboard. The cultural status of Vegemite is so enduring that, in 2022, the City of Melbourne Council included the smell of the factory at 1 Vegemite Way, Fishermans Bend, in a statement of heritage significance.

Advertising 189

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Retail TouchPoints

JULY 11, 2023

Ebay is opening up its trading card vault to accept high-end cards that were not directly purchased on its marketplace. Previously, only cards that had been bought on Ebay were eligible to be stored in the 31,000-square-foot secure facility. The new submission service for Ebay Vault is the latest move by the ecommerce platform to build out tools and capabilities that will draw in collectors.

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Promotions Apparel Fashion Management 189

Inside Retail

JULY 11, 2023

Chemist Warehouse has extended its Fast Pharmacy – pharmacy-to-door service – from 10km to 50km in metro and regional areas. The retailer has partnered with Rendr – an on-demand delivery solutions company – to optimise its last-mile operations. The retailer will use its stores as micro-fulfilment centres, reducing long-haul shipping issues while providing customers with convenient delivery options.

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Beauty and Health Fulfillment Shipping Location 189

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail Wire

JULY 11, 2023

Walmart is planning to compete with Amazon Prime Day with a four-day shopping event called Walmart+ Weekend that will take place July 10-13, 2023, and offer discounts on a variety of products, including electronics, home goods, and apparel. Walmart+ members will have early access to the deals, but anyone can take advantage of the discounts.

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Shopping Apparel Marketing Planning 187

Retail TouchPoints

JULY 11, 2023

Apple has launched an online storefront on WeChat in China, according to multiple media reports. The Tencent-owned media platform has 1.2 billion users in the country, which means the move could give Apple an even greater presence in one of its most important markets. Shoppers browsing through WeChat will have access to the full line of Apple products, including the iPhone 14, as well as some Apple services like the retailer’s trade-in program.

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Shipping Location Marketing Social Commerce 181

Tokinomo

JULY 11, 2023

Campaign corner Hate comments. Liquid Death did it again. The brand released a complete music video this week for one of the songs from their latest album , Greatest Hates Vol. 3. The album consists of 10 songs, with lyrics sourced from unfriendly comments directed at the brand, both through direct messages and social media. Warning: The video contains curse words.

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ATS Marketing 166

Retail TouchPoints

JULY 11, 2023

Similar to the games NFL players compete in each week of the season, retail is hypercompetitive and ever-changing. Football fans expect an exciting competition and amazing experiences if they visit the stadium, just as retail customers expect personalized experiences and quality products. In both cases, these organizations are heavily reliant on data, so having a high-performance network is critical to success.

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Payment Services Inventory Management Consumer Returns 180

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

JULY 11, 2023

New Balance has debuted its latest store concept at Singapore’s Paragon Shopping Centre, the first of its kind in Southeast Asia and just the third in the world. The concept first opened in Guangzhou, China, in December, and the second in The US’s Boston in February. The 1679sqft Paragon store will provide a variety of gear, with a visual narrative accompanying select products to illustrate the makers and sources behind them, showcasing New Balance’s sports culture.

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Retail TouchPoints

JULY 11, 2023

Today begins what has become one of the biggest shopping events of the year — Amazon ’s annual Prime Day member sales event. And while Amazon itself will make a pretty penny over the next two days (U.S. sales are expected to be up about 10% from last year to approximately $8 billion ), Prime Day has also become a boon for the millions of small businesses that avail themselves of the Amazon ecosystem — and this year, Amazon is helping their cause with an SMB-oriented search filter and a dedicated

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Payment Services Shipping Checkout Fulfillment 150

Inside Retail

JULY 11, 2023

Established in 1993, Rive Gauche Patisserie, a Singapore patisserie brand known for its artisanal Parisian cakes and pastries, has recently undergone a major rebranding, and is rethinking its physical and digital offer. It is now part of the F&B portfolio under Muginoho Global Pte Ltd, franchiser of Beard Papa. This was following a business transfer from Kimly Group, one of the largest traditional coffee shop operators in Singapore.

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Management Brand Management Shopping Marketing 130

Retail Focus

JULY 11, 2023

Meander Apparel – a sustainable outdoor clothing and lifestyle brand with its flagship stores in Stockbridge, Edinburgh and Seven Dials, London – has secured funding from the British Business Bank as it gears up for the launch of its crowdfunding campaign later this month. Co-founders Jill and Steve Henry received a £25,000 loan from the British Business Bank and Virgin StartUp to support the business’ growth ahead of its first public funding round, which is expected to launch on 13 th July.

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Apparel Outdoor Finance Accessories 113

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

JULY 11, 2023

Growing demand for environmentally and ethically responsible gemstones is behind the rapid rise of Brisbane-based jewellery brand, The Moissanite Company. Here, we speak with the founder and director about appealing to the next generation of shoppers and breaking the stigma around lab-grown diamonds. Inside Retail : You launched The Moissanite Company in 2021 when you were just 21 years old.

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Checkout Marketing ATS 130

Retail Focus

JULY 11, 2023

RetailNext , the analytics solution for bricks-and-mortar retailers, today announced that it will partner with the Retail Think Tank to produce its quarterly Retail Health Index , alongside existing co-chair and global consultant, KPMG. First established in 2006 by KPMG and market research leader, Ipsos, the Retail Health Index is the industry’s only comprehensive, sector-level benchmark of retail performance.

Marketing 100

Marketing Promotions ATS 100

Inside Retail

JULY 11, 2023

A growing number of retailers appear to be opting for smaller stores as a way to maintain their store presence and enter desirable locations amid rising costs. Retail giants including Ikea , JB Hi-Fi, Coles, Woolworths, IGA, Harris Scarfe, and 7-Eleven have all rolled out smaller store formats in recent years, as has Aldi , which continues to expand its “corner store” concept – part convenient store, part supermarket – in high-density areas.

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Location Customer Experience Supermarket Shopping 100

Retail Wire

JULY 11, 2023

Shein, a Chinese fast-fashion retailer, is offering major incentives to attract luxury brands, including free advertising and no commission for the first three months. As a result, customers can now buy products from Stuart Weitzman, Paul Smith, and other high-end brands on the marketplace for higher prices than Shein’s typical fast-fashion merchandise.

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Fast Fashion Fashion Advertising 100

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Inside Retail

JULY 11, 2023

Major Australian and New Zealand (ANZ) electronics retailer and e-tailer, Jaycar Group, has marked a significant milestone with a ribbon-cutting ceremony, as its Swisslog warehouse automation solution finalises optimisation and moves to full production. The new 25.5m high distribution centre (DC) in Eastern Creek, Sydney, is 21,595sqm – even larger than the Sydney Cricket Ground (which is about 16,000sqm) – and greatly increases Jaycar’s storage and output within the same footprint as the previo

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Planning Management ATS 100

Retail Wire

JULY 11, 2023

Fanatics, a sports merchandise retailer, is using the MLB All-Star Game as a test run for its livestream shopping platform. The platform allows fans to purchase merchandise from their favorite teams and players while watching the game live. Fanatics plans to start with trading cards for this beta test but says this is just a.

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Shopping Planning 100

Hyken

JULY 11, 2023

Last month I was in Las Vegas for a major convention. I stayed at a very nice hotel, and each night I tried to fall and stay asleep. I emphasize the word tried because, unfortunately, there was non-stop, 24-hour-a-day road construction outside the hotel, as the city of Las Vegas is preparing for the Formula One race later this year. All night, there was jackhammering and bulldozing on the streets where the cars will be racing.

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Checkout Customer Experience Management Accounting 98

Retail Wire

JULY 11, 2023

Nine of the top 10 retailers in the United States have joined Meta’s new social media app, Threads, with the notable exception of Costco. Some of the retailers that have already joined Threads include Macy’s, Kroger, Nordstrom, Target, and Walmart, and they are using Threads to reach a younger audience and promote their brands. Costco’s.

Promotions 100

Promotions 100

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Gazette

JULY 11, 2023

Zara owner Inditex has laid out ambitious sustainability goals at its AGM, including a pledge to reduce its emissions by more than 50% by 2030, as it looks to reach net zero by 2040. The fashion giant which also owns Pull&Bear and Bershka said it would focus on low-impact fibres, supply chain transformation, biodiversity and circularity initiatives, as fast-fashion retailers face growing pressure to cut waste.

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Fast Fashion Fashion Shopping ATS 97

Retail Wire

JULY 11, 2023

Neiman Marcus and Schiaparelli have announced a collaboration to open a boutique dedicated to the French fashion house on the West Coast in Neiman Marcus’s Beverly Hills store. This boutique is designed to be an immersive experience that embraces the brand’s aesthetic with whimsical and surrealist details. This is the first Schiaparelli boutique on the.

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Boutique Fashion 100

LS Retail

JULY 11, 2023

©iStock/peterschreiber.media E-commerce growth continues, with diamonds, and even homes among its offerings, which has reached 6.3 trillion by the first quarter of 2023. Technology has made it easy to shop for anything, anywhere – recall the days when selling 20-lb. bags of pet food online seemed far-fetched, not to mention diamonds and other expensive items including big brands like Gucci and Prada that are easy to ship but expensive to buy.

Shipping 88

Shipping Shopping 88

Retail Wire

JULY 11, 2023

Amazon is partnering with the travel booking site Priceline for the first time to offer Prime Day travel deals on products like flights, hotels, and rental cars. The partnership will allow Prime members to book travel through Priceline at exclusive prices. For example, Prime members will be able to get an extra 20% off Priceline’s.

ATS 100

ATS 100

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience