Retail Customer Experience

JULY 11, 2023

Here's a look at how top retailers are embracing AI technology.

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Retail TouchPoints

JULY 11, 2023

Inditex , parent company of brands including Zara and Massimo Dutti , will use supply chain transformation, support for biodiversity and circularity initiatives such as Zara Pre-Owned to cut emissions along its value chain in half by 2030 , putting it on the path to reaching zero net emissions by 2040. The apparel giant also will transition to exclusively using textile materials that deliver lower environmental impacts by the end of this decade.

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Inside Retail

JULY 11, 2023

In the ever-evolving men’s fashion space, independent retail brand Up There has carved out a niche in Melbourne, Australia, as the only spot for exclusive streetwear, shoes and fashion accessories that can’t be found domestically. The company, which also includes Up There Athletics, was co-founded by Jason Paparoulas, Brendan Mitchell and James Barrett in 2010, and recently relocated from a smaller space in a hidden alleyway in Melbourne’s CBD, to a striking, 345sqm flagship store on Flinders La

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Retail TouchPoints

JULY 11, 2023

In 2024, retail sales worldwide are expected to reach $30.6 trillion, a 4.3% increase over 2023 and the first time global retail sales are expected to surpass the $30 trillion mark. These growth rates present big opportunities for brands, especially those that want to reach digitally savvy consumers in new markets. Younger consumers are especially open to buying from brands beyond their own borders.

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Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Customer Experience

Tokinomo

JULY 11, 2023

In today's highly competitive retail industry, businesses are constantly searching for innovative strategies to improve customer engagement, boost brand loyalty, and increase sales. One approach that has gained significant popularity is gamification.

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Inside Retail

JULY 11, 2023

Outdoor apparel retailer KMD Brands says all three brands contributed “strong sales growth” in the first three quarters of the financial year. In a trading update, the company said group sales are expected to exceed $1 billion for the first time for the year to July 31. Underlying EBITDA is expected to be in the range of $105 million to $110 million.

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Inside Retail

JULY 11, 2023

In this year’s global edition of the Omnichannel Leadership Report from NewStore – a retail survey that audits around 275 brands across several key international markets – Australia has emerged as a frontrunner in providing consumers with outstanding omnichannel experiences. The research, which offers first-person perspectives from mystery shoppers as direct feedback to the brands involved, is designed to provide retailers with an internal lens for measuring their omnichannel success at the bran

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Retail TouchPoints

JULY 11, 2023

Apple has launched an online storefront on WeChat in China, according to multiple media reports. The Tencent-owned media platform has 1.2 billion users in the country, which means the move could give Apple an even greater presence in one of its most important markets. Shoppers browsing through WeChat will have access to the full line of Apple products, including the iPhone 14, as well as some Apple services like the retailer’s trade-in program.

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Retail Wire

JULY 11, 2023

Kayricka Wortham, a former Amazon manager, was sentenced to 16 years in prison for creating fake invoices for vendors that did not exist and stealing millions of dollars from the company. Wortham worked as an operations manager at an Amazon warehouse in Smyrna, Georgia, between August 2020 and March 2022. She used the money to.

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Management ATS 189

Retail TouchPoints

JULY 11, 2023

Similar to the games NFL players compete in each week of the season, retail is hypercompetitive and ever-changing. Football fans expect an exciting competition and amazing experiences if they visit the stadium, just as retail customers expect personalized experiences and quality products. In both cases, these organizations are heavily reliant on data, so having a high-performance network is critical to success.

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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

Inside Retail

JULY 11, 2023

Coles has officially entered Malaysia, where it is poised to offer more than 200 products through an exclusive collaboration with Malaysian supermarket chain Jaya Grocer. The deal will allow Jaya Grocer to offer over 1000 products from Australian brands through its 43 stores and via GrabMart delivery nationwide. Jaya Grocer’s deputy CEO, Daniel Teng, and Coles’ general manager of exports and fresh food commercials, Will Mulholland, sealed the deal at a symbolic ceremony at Jaya Grocer Starling

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Retail TouchPoints

JULY 11, 2023

Today begins what has become one of the biggest shopping events of the year — Amazon ’s annual Prime Day member sales event. And while Amazon itself will make a pretty penny over the next two days (U.S. sales are expected to be up about 10% from last year to approximately $8 billion ), Prime Day has also become a boon for the millions of small businesses that avail themselves of the Amazon ecosystem — and this year, Amazon is helping their cause with an SMB-oriented search filter and a dedicated

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Inside Retail

JULY 11, 2023

There are roughly 22 million jars of Vegemite manufactured in the original Melbourne factory every year. According to the Vegemite website, around 80 per cent of Australian households have a jar in the cupboard. The cultural status of Vegemite is so enduring that, in 2022, the City of Melbourne Council included the smell of the factory at 1 Vegemite Way, Fishermans Bend, in a statement of heritage significance.

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Retail Wire

JULY 11, 2023

Walmart is planning to compete with Amazon Prime Day with a four-day shopping event called Walmart+ Weekend that will take place July 10-13, 2023, and offer discounts on a variety of products, including electronics, home goods, and apparel. Walmart+ members will have early access to the deals, but anyone can take advantage of the discounts.

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Management

Inside Retail

JULY 11, 2023

Chemist Warehouse has extended its Fast Pharmacy – pharmacy-to-door service – from 10km to 50km in metro and regional areas. The retailer has partnered with Rendr – an on-demand delivery solutions company – to optimise its last-mile operations. The retailer will use its stores as micro-fulfilment centres, reducing long-haul shipping issues while providing customers with convenient delivery options.

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Retail Focus

JULY 11, 2023

Meander Apparel – a sustainable outdoor clothing and lifestyle brand with its flagship stores in Stockbridge, Edinburgh and Seven Dials, London – has secured funding from the British Business Bank as it gears up for the launch of its crowdfunding campaign later this month. Co-founders Jill and Steve Henry received a £25,000 loan from the British Business Bank and Virgin StartUp to support the business’ growth ahead of its first public funding round, which is expected to launch on 13 th July.

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Inside Retail

JULY 11, 2023

New Balance has debuted its latest store concept at Singapore’s Paragon Shopping Centre, the first of its kind in Southeast Asia and just the third in the world. The concept first opened in Guangzhou, China, in December, and the second in The US’s Boston in February. The 1679sqft Paragon store will provide a variety of gear, with a visual narrative accompanying select products to illustrate the makers and sources behind them, showcasing New Balance’s sports culture.

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LS Retail

JULY 11, 2023

©iStock/peterschreiber.media E-commerce growth continues, with diamonds, and even homes among its offerings, which has reached 6.3 trillion by the first quarter of 2023. Technology has made it easy to shop for anything, anywhere – recall the days when selling 20-lb. bags of pet food online seemed far-fetched, not to mention diamonds and other expensive items including big brands like Gucci and Prada that are easy to ship but expensive to buy.

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Shipping Shopping 103

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Fulfillment

Inside Retail

JULY 11, 2023

Established in 1993, Rive Gauche Patisserie, a Singapore patisserie brand known for its artisanal Parisian cakes and pastries, has recently undergone a major rebranding, and is rethinking its physical and digital offer. It is now part of the F&B portfolio under Muginoho Global Pte Ltd, franchiser of Beard Papa. This was following a business transfer from Kimly Group, one of the largest traditional coffee shop operators in Singapore.

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Retail Focus

JULY 11, 2023

RetailNext , the analytics solution for bricks-and-mortar retailers, today announced that it will partner with the Retail Think Tank to produce its quarterly Retail Health Index , alongside existing co-chair and global consultant, KPMG. First established in 2006 by KPMG and market research leader, Ipsos, the Retail Health Index is the industry’s only comprehensive, sector-level benchmark of retail performance.

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Inside Retail

JULY 11, 2023

Growing demand for environmentally and ethically responsible gemstones is behind the rapid rise of Brisbane-based jewellery brand, The Moissanite Company. Here, we speak with the founder and director about appealing to the next generation of shoppers and breaking the stigma around lab-grown diamonds. Inside Retail : You launched The Moissanite Company in 2021 when you were just 21 years old.

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Retail Wire

JULY 11, 2023

Shein, a Chinese fast-fashion retailer, is offering major incentives to attract luxury brands, including free advertising and no commission for the first three months. As a result, customers can now buy products from Stuart Weitzman, Paul Smith, and other high-end brands on the marketplace for higher prices than Shein’s typical fast-fashion merchandise.

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Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

Finance

Inside Retail

JULY 11, 2023

Major Australian and New Zealand (ANZ) electronics retailer and e-tailer, Jaycar Group, has marked a significant milestone with a ribbon-cutting ceremony, as its Swisslog warehouse automation solution finalises optimisation and moves to full production. The new 25.5m high distribution centre (DC) in Eastern Creek, Sydney, is 21,595sqm – even larger than the Sydney Cricket Ground (which is about 16,000sqm) – and greatly increases Jaycar’s storage and output within the same footprint as the previo

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Retail Wire

JULY 11, 2023

Fanatics, a sports merchandise retailer, is using the MLB All-Star Game as a test run for its livestream shopping platform. The platform allows fans to purchase merchandise from their favorite teams and players while watching the game live. Fanatics plans to start with trading cards for this beta test but says this is just a.

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Hyken

JULY 11, 2023

Last month I was in Las Vegas for a major convention. I stayed at a very nice hotel, and each night I tried to fall and stay asleep. I emphasize the word tried because, unfortunately, there was non-stop, 24-hour-a-day road construction outside the hotel, as the city of Las Vegas is preparing for the Formula One race later this year. All night, there was jackhammering and bulldozing on the streets where the cars will be racing.

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Retail Wire

JULY 11, 2023

Nine of the top 10 retailers in the United States have joined Meta’s new social media app, Threads, with the notable exception of Costco. Some of the retailers that have already joined Threads include Macy’s, Kroger, Nordstrom, Target, and Walmart, and they are using Threads to reach a younger audience and promote their brands. Costco’s.

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Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Marketing

Retail Gazette

JULY 11, 2023

Zara owner Inditex has laid out ambitious sustainability goals at its AGM, including a pledge to reduce its emissions by more than 50% by 2030, as it looks to reach net zero by 2040. The fashion giant which also owns Pull&Bear and Bershka said it would focus on low-impact fibres, supply chain transformation, biodiversity and circularity initiatives, as fast-fashion retailers face growing pressure to cut waste.

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Retail Wire

JULY 11, 2023

Neiman Marcus and Schiaparelli have announced a collaboration to open a boutique dedicated to the French fashion house on the West Coast in Neiman Marcus’s Beverly Hills store. This boutique is designed to be an immersive experience that embraces the brand’s aesthetic with whimsical and surrealist details. This is the first Schiaparelli boutique on the.

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Retail Dive

JULY 11, 2023

FTI Consulting predicts that the rate of online sales growth will slow to 10% or less over the next few years.

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Retail Wire

JULY 11, 2023

Amazon is partnering with the travel booking site Priceline for the first time to offer Prime Day travel deals on products like flights, hotels, and rental cars. The partnership will allow Prime members to book travel through Priceline at exclusive prices. For example, Prime members will be able to get an extra 20% off Priceline’s.

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