Fri.May 27, 2022

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Digital Transformation Exposes the Missing Middle Layer Between Online and Brick-and-Mortar

Retail TouchPoints

Digital disruption is taking place in retail more than any other sector. While customers are gaining benefits from easier access and smarter online commerce with friendly features, the real action is happening behind the scenes. Front-of-house retail starts deep in the backend with CPG companies compiling large amounts of data. We use data to gain consumer insights, test market reception and decide when and where we’re going to advertise.

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Leading with Infrastructure Automation to Enable Consumable Business Services

Cisco Retail

Businesses are looking to increase their agility and deliver new services to attract and retain customers. Developers are working to create apps that creatively solve a business problem. These demands apply increasing pressure on IT departments, their partners, and tech providers. At Cisco Live this year, I’ll be discussing this challenge with one of our Cisco Partners, Marcus Lind from Miradot, the world’s first DevNet Specialized Partner.

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H&M to Test Smart Mirrors and Enhanced Checkout Tech at COS Stores in the U.S.

Retail TouchPoints

H&M Group is rolling out a pilot of several new tech-enabled in-store shopping solutions at COS stores in the U.S., including new payment and checkout options, personalized styling facilitated by smart mirrors and upgraded delivery and return options. COS (which stands for Collection of Style) is owned by H&M and currently operates 13 locations across the U.S.

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In the News: Get From Up to $50,000 in Grants From Public and Private Organizations

Small Biz Trends

The current rate of inflation and all-around high prices is affecting small business owners disproportionately across the nation and indeed globally. And finding the funding to continue their operations is becoming more difficult as government-run programs no longer provide the same level of support. This is where grants, public and private, are able to help small business owners cope with the current economic climate.

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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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WSJ: Apple Raises Starting Associate Pay to $22/Hour Amid Rising Inflation

Retail TouchPoints

Apple is reportedly planning to boost starting pay for U.S. store associates to $22 per hour, and even higher in certain markets, according to The Wall Street Journal. The increase would make starting salaries 45% higher than they were in 2018 as the retailer faces the challenges of a tight labor market and a unionization push. The change would be part of a wider effort to increase compensation across the company.

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Automated Service Assurance at Microsecond Speed

Cisco Retail

John Malzahn , Automation Product Marketing Manager, Cisco Systems | Richard Piasentin , Chief Marketing & Strategy Officer, Accedian. For communication service providers (CSPs), the network trends of cloudification, open, software-based infrastructure, and multi-vendor environments are a double-edged sword. On the plus side, these trends break the long tradition of vendor lock-in, freeing service providers to mix best-of-breed solutions that provide competitive advantages.

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Dive into IKS with SD-WAN and TriggerMesh Use Cases

Cisco Retail

I’ve had many opportunities to speak at conferences during my career, but this upcoming Cisco Live will be my first time leading a workshop in the Cisco Live DevNet Zone. I’ll also be a presenter at other sessions. The common threads among the sessions are topics related to on-premises computing. Specifically, workloads that run on Intersight Kubernetes Service (IKS). .

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Saks OFF 5th Launches New Loyalty Program

Retail TouchPoints

Off-price luxury retailer Saks OFF 5 TH has launched its OFF 5 TH Rewards loyalty program. Members will accrue points from every purchase in stores, through SaksOff5th.com and via the Saks OFF 5 th mobile app , with 500 points generating a $5 award redeemable in-store or online. Members will fall into one of three OFF 5 th Rewards program tier groups depending on their annual spend : Star (spending $0 to $299 ): two points for every dollar spent, a birthday reward and access to bonus promotions;

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Dr Esho launches social media ready clinic in brand new FLANNELS store

365 Retail

This week, ESHO., the clinically inspired and doctor led cosmeceutical brand from Dr Tijion Esho MD, is opening a dedicated ‘tweakments’ space in the UK luxury retailer FLANNELS. Coinciding with FLANNELS launching a brand new space in Liverpool in June, ESHO products will be available to purchase in person for the first time, alongside the new one of a kind clinic.

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Instacart reports surge in infant formula searches

Retail Wire

Searches for infant formula on Instacart’s platform reached a record high in mid-May as parents looked for food to feed their babies. The increase is searches did not, however, translate into higher sales as out-of-stocks in the category remain common in the face of a national shortage.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Get Out of the Office This June Using These Resources for On-the-Go Businesses

Small Biz Trends

Today, many businesses are not tied to a physical location. Technology and flexible work environments allow entrepreneurs and their teams to run operations from anywhere. If you plan to run a business on the go, you first need the right tools. For businesses with teams, that means utilizing apps that foster collaboration. This post includes several that may work for your team. 12 Collaboration Apps for Your Business.

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Retailer earnings show the reality facing low and higher income consumers

Retail Wire

The economic haves and have-nots are going their separate ways at retail. Lower income consumers are limiting their purchases to everyday staples while the more affluent are spending on non-essentials.

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Dobbies’ first international sustainability project

365 Retail

Dobbies, the UK’s leading garden centre retailer, has embarked on its first international sustainability project through a collaboration with The Antigua Barbuda Horticultural Society (ABHS). To help address the growing challenges caused by the lack of rainfall, Dobbies has supported ABHS to install a 25,000 gallon sustainable water system and irrigation system at the Society’s Agave Gardens.

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Black Hat Asia 2022 Continued: Cisco Secure Integrations

Cisco Retail

In part one of our Black Hat Asia 2022 NOC blog , we discussed building the network with Meraki: . From attendee to press to volunteer – coming back to Black Hat as NOC volunteer by Humphrey Cheung . Meraki MR, MS, MX and Systems Manager by Paul Fidler . Meraki Scanning API Receiver by Christian Clasen . In this part two, we will discuss: .

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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10 Startups Chosen for AWS Space Accelerator

Small Biz Trends

Amazon Web Services ( AWS ) has announced the 10 startups selected to participate in the 2022 AWS Space Accelerator. The customer-focused accelerator is aimed at helping space startups accelerate growth by using AWS. 10 Startups Chosen for AWS Space Accelerator. The startups were chosen for their inspiring and innovative vision on how to transform the global space industry across different mission areas.

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Become More Psychologically Resilient

LS Retail

©iStock/bazilfoto According to an article in The National Post , globally, small and medium-sized businesses represent roughly 90 per cent of businesses and employ over 50 per cent of the workforce. They also contribute about 45 per cent to gross domestic product (GDP). Yet entrepreneurs face many obstacles that threaten their survival, including financial insecurity and market uncertainties.

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Natuzzi's Fabio Novembre-designed concept store celebrates the brand's Puglian roots

Dezeen

Promotion: designer Fabio Novembre 's concept store for Italian furniture brand Natuzzi celebrates the brand's Puglian roots with an interior that reflects the culture, colours and traditions of the southern Italian region. Novembre, who was born in the Puglian city of Lecce, has created a "new retail concept" for Natuzzi at its Milan flagship store that will be launched during Milan design week next month.

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The Garden State on its way to becoming the cannabis state

Retail Wire

Consumers in New Jersey spent $24.2 million on recreational marijuana in the first month it became legal and available in the state. Twelve stores produced those results.

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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Partnership Breaks Ground on 16.2 Million-Square-Foot Mixed-Use Redevelopment of Suffolk Downs Racetrack Near Boston

Shopping Center

Revere, Mass. — The HYM Investment Group, Cathexis and National Real Estate Advisors have broken ground on the redevelopment of the former racetrack site at Suffolk Downs in Revere, about five miles north of Boston. The project will ultimately span 16.2… The post Partnership Breaks Ground on 16.2 Million-Square-Foot Mixed-Use Redevelopment of Suffolk Downs Racetrack Near Boston appeared first on Shopping Center Business.

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Kroger opens ‘spoke’ fulfillment center in Ohio

Retail Wire

Kroger has opened an automated “spoke” online fulfillment center to process orders in Ohio. The spoke facility works with a larger Ocado-automated hub to extend the grocer’s delivery reach in the state.

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HyperFlex “YOUR WAY” is now here!

Cisco Retail

We’ve heard you LOUD and CLEAR! You asked for more support to lead with HyperFlex in the marketplace. You highlighted 3 key areas: Profitability, Productivity, and Simplicity. I recently had an opportunity to talk with some key leaders in our Global Partner Sales Go To Market (GTM) and Marketing Teams around the key areas I mention above, and how Cisco is addressing those areas for our Partners.

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Old Navy results weight on Gap’s sales and earning

Retail Wire

Gap Inc. cut its profit forecast for the full year as the retailer’s Old Navy unit has struggled due to “executional challenges.” The company lost 44 cents per share in the first quarter.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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A Complete Guide to Point of Purchase Displays

Frank Mayer

Brands must rely on many marketing tools to promote new products and drive sales. Campaigns are often composed of traditional advertising, social media, digital marketing, and countless niche avenues to educate shoppers and drum up interest. But knowing that 82 percent of shoppers are more inclined to purchase after seeing, holding, or demoing a product , brands are also wise to include in-store efforts in their strategies, as well.

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Trader Joe’s associates unhappy over 401K pay match cut

Retail Wire

Trader Joe’s cut its annual 10 percent match to five percent on the company’s 401K for employees. The decision has some employees talking about forming a union.

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Weird Fish partners with Next and Zalando to accelerate overseas expansion

A1 Retail

UK lifestyle clothing brand Weird Fish is strengthening its overseas reach and year-on-year ecommerce success by launching new partnerships with online retail giants Next and Zalando.

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Victoria’s Secret launches online marketplace

Retail Wire

Victoria’s Secret has launched a curated online marketplace — VS&Co-Lab — that will feature intimates, lifestyle and swimwear brands that align with the retailer’s focus on diversity and inclusivity.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Ulta shoppers not feeling inflation yet

Retail Dive

In fact, prestige cosmetics sales in the quarter outperformed as makeup made a comeback.

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Nearly half of Brits using loyalty schemes to combat the cost of living

A1 Retail

A further 30% of consumers said they’re not using loyalty schemes to combat the cost of living yet, but they think they will in the near future . A staggering 61% of +55 yr olds use all of their loyalty cards compared to just 33% of 16-24 yr olds . A quarter of 25-34 yr olds have 3 loyalty cards but over 65% say they don’t use them all . Nearly half of Brits (42%) are using loyalty schemes to combat the cost of living, according to market research by loyalty eWallet and brand marketplace, Swa

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Saks Off 5th unveils tiered loyalty program

Retail Dive

After separating its digital and physical operations, Saks Off 5th launched its loyalty program tailored to its customer base.

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UK’s sewing franchise upsizes with new premises & retail space

A1 Retail

Sew Confident, the UK’s sewing tuition franchise, is celebrating 10 years in business as they expand into a brand new studio and retail space four times the size of their previous site. The 360 sq feet site on Great Western Road, Glasgow, will double the amount of classes on offer at the franchise headquarters, now with locations in Dundee and Chorley, while creating several new jobs including a shop manager as a retail offering is introduced.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.