Tue.Sep 20, 2022

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Walmart Canada Rolls Out AI-Powered Out-of-Stock Detection to All Locations

Retail TouchPoints

Walmart Canada is implementing an automated AI assist at all of its stores to help keep shelves stocked and enhance the customer and associate experience both in-store and online. The rollout follows a 70 -store pilot of a computer vision AI solution from Focal Systems that uses cameras to automate out-of-stock detection. The computer vision cameras are installed in busy areas throughout the store and scan shelves at pre-determined intervals, integrating with Walmart Canada’s existing inventory

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Customer perception, shrinkflation, and shoplifting Weekly Snacks #24

Tokinomo

Campaign scoop. Forgotten password. Streaming services are great, especially for true fans. What happens when a football fan forgets the password right before a big game? Everybody goes crazy. However, there’s nothing that can’t be solved by a cold Dr. Pepper, right?

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Nordstrom Swallows ‘Poison Pill’ Following Mexican Retailer’s Stock Purchase

Retail TouchPoints

The Nordstrom Board of Directors has adopted a one-year shareholder rights plan, a.k.a. a poison pill, following the purchase earlier this month of 9.9% of the retailer’s stock by Mexican luxury department store Liverpool. The Liverpool stock purchase, valued at $293.8 million , makes the Mexican retailer one of Nordstrom’s largest stakeholders, according to Reuters.

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A strong winter boosts KMD Brands’ sales

Inside Retail

A record winter and a return to in-store trading boosted KMD Brands’ sales in its latest full year. For the 12 months to July 31, sales increased by 6.2 per cent to $868.34 million (NZ $979.8 million) with record demand for Oboz products and continued growth of Rip Curl and Kathmandu sales during the fourth quarter. Underlying EBITDA was $81.49 million reflecting the impacts of lockdowns across Australia and New Zealand in the early part of the year, and Covid-related supply chain disrupti

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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Walmart Expands Retail Media Offering with Social, Livestreaming Integrations

Retail TouchPoints

Walmart is expanding the reach of its retail media offerings through a series of new partnerships with TikTok , Snap , Roku and livestreaming platforms Firework and TalkShopLive to enable new off-site and video-based advertising capabilities. The new pairings represent an evolution of Walmart’s retail media partner program , with the aim of creating “a robust, diverse ecosystem that will expand advertiser support, increase services and deliver access anywhere advertisers need to have it,” accord

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What is ‘transcreation’ and why is it important for Aussie retailers?

Inside Retail

For retailers, the latest census should be more than just a few headlines that disappear with the news cycle. The results have a real-world impact on your business and it will only increase in the coming years. By way of the 2021 snapshot, we know that 29.1 per cent of those living in Australia were born overseas, and a whopping half of Australians — 51.5 percent — were either born overseas themselves or have parents who were.

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Three ways online grocers can win, and retain, customers post-pandemic

Inside Retail

During the Covid-19 pandemic, grocers managed an unprecedented level of online orders for fulfilment via delivery and click-and-collect. The challenges during this time were related mostly to a lack of delivery slots and product and labour shortages, which impacted the ability to fulfil orders in a timely manner (or at all). . With a return to in-store shopping, demand for online services has become more manageable.

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#RSP22: Expert Advice on Achieving a Great Holiday Season With Agility, Personalization and Solid CX

Retail TouchPoints

Retailers are approaching an uncertain holiday season with any number of questions on their mind: Will pent-up demand beat out shoppers’ inflation-driven caution? Which channels will be most important for driving sales and building loyalty? What are shoppers looking for when retailers reach out to engage them? The upcoming 2022 Retail Strategy & Planning Series (#RSP22), which runs Sept. 26-30, will provide the answers.

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How to Improve Customer Experience in Retail Stores

Wiser

According to a study done by Salesforce , 84 percent of consumers say that customer experience is just as important as a company’s products and services. In fact, customer experience is one of the biggest factors that retailers have to consider. Happy shoppers equal more sales, and more sales means more revenue. But what exactly do shoppers need in order to have positive experiences while they’re in your stores?

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Sticker Shock: DTC Marketing Omnichannel Pivots are Pricey, but Drive Long-Term Profit and Stability

Retail TouchPoints

There’s been a great deal of hand-wringing around the advertising industry lately as brands deal with rising marketing costs. Marketing budgets are 9.5% of total company revenue so far this year. Direct-to-consumer brands in particular have been hit hard, with many reporting huge increases in marketing spend in Q1. . There are many explanations. Apple’s ad policy changes have disrupted titans like Facebook and increased cost-per-acquisition through app-based advertising.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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How focussed is your business on ‘last mile fulfilment’?

Inside Retail

As a Global Solution Implementer, we’re constantly looking for ways our current (and potential) client partners can reduce their Total Cost of Ownership (TCO). This can range from little things like constant reviews of user numbers in project administration software to hosting efficiency analysis by our DevOps experts. However, where we are recognised as achieving our best is in well-designed solution architecture that maximises the value derived from considered and appropriate software choices.

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The 4 Lenses of Resilience and What They Mean for Security

Cisco Retail

We’ve been talking a lot about security resilience recently, and for good reason. It’s clear the only way businesses can operate in today’s hybrid world is by taking bold steps to increase visibility, awareness, and integration across their systems. All while maintaining a singular goal of becoming more resilient in the face of evolving threats. But that doesn’t just mean expanding the scope of your security stack.

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Amazon offers sellers free software to speed fulfillment

Retail Dive

Veeqo helps merchants manage inventory and gives discounted rates with carriers such as UPS and FedEx.

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Three Key Ingredients for Managed Services to Help You Win in Enterprise IT

Cisco Retail

How can communication service providers (CSP) reverse the trend of the past decade and grab a bigger slice of enterprises’ IT budget in today’s application economy? What role does SD-WAN play in all this? As digitization transforms all lines of business, how can CSPs harness the power of 5G and IoT to create new value? And, what is the role of CSPs in taking enterprises’ own customers’ experience to the next level across different sectors, from small logistics businesses to big banks?

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Grocery store customers can now earn Starbucks Stars

Retail Wire

Starbucks has long licensed in-store shops in stores operated by Kroger, Hy-Vee and others. Until now, however, those customers were not able to receive reward points from the coffee giant because purchases were processed through the point-of-sale system used by the store. The coffee giant has rolled out Starbucks Connect, which enables orders placed at licensed partner locations to earn reward points with each purchase.

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Luggage brand July opens first store in Sydney

Inside Retail

Melbourne-based luggage brand July has launched its first brick-and-mortar store in Sydney at The Galeries. . Founded by Athan Didaskalou and Richard Li, July first sold exclusively online before branching out into retail stores. The brand offers ‘minimalist’ luggage design, offers a 100-day return policy and a lifetime warranty. . Along with luggage, July offers backpacks, water bottles, phone cases, and travel bags.

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Railroads avoided a strike but still face service issues

Retail Wire

Freight railroad operators were able to avert a strike by engineers and conductors but service issues including fewer trips and longer transit times remain a challenge to be overcome. “Railroads understand that service is not at the level customers expect or deserve. Aggressive measures are underway to put the right plans, people and equipment in place to improve service and reliability,” said the Association of American Railroads in a statement.

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How O2O is helping Uniqlo grow in the ultra-competitive Singaporean market

Inside Retail

Over the last 13 years, Japanese fashion brand Uniqlo has established a foothold of 26 stores in the ultra-competitive Singaporean market, and it is looking to grow even further with the opening of four new stores in the next six months and the continued expansion of its online to offline (O2O) strategy. To celebrate the 8th anniversary of the launch of its local e-commerce site, Uniqlo Singapore recently launched a pop-up store at Dough, a popular cafe located in the Chijmes building complex in

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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Nordstrom adopts ‘poison pill’ to ward off unsolicited takeover

Retail Wire

Nordstrom adopted a “poison pill” provision to prevent investors from taking a greater than 10 percent stake in the company. The retailer took the action after it was publicly disclosed that the Mexican department store operator Liverpool acquired a 9.9 percent stake in Nordstrom.

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Nordstrom adopts poison pill

Retail Dive

The retailer’s announcement follows news that Mexican department store company Liverpool acquired a 9.9% stake earlier this month.

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5 Reasons To Consider Click and Collect

Retail Pro

One of the biggest drivers of shopper loyalty is the ease of doing business. Customers have little patience for any sort of friction when buying from a retailer. Shoppers are well aware they needn’t put up with inconveniences – the … Continue reading → The post 5 Reasons To Consider Click and Collect first appeared on Retail Pro Blog.

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Halloween spending to surpass 2021 levels: NRF

Retail Dive

Participation in the holiday is expected to exceed pre-pandemic levels as shoppers return to old habits.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Beyond Meat COO arrested for biting another man’s nose

Retail Wire

Doug Ramsey, chief operating officer at Beyond Meat, was arrested and charged with terroristic threatening and third-degree battery on Saturday. He was arrested after an alleged physical altercation between himself and another driver in a parking garage following an Arkansas Razorbacks’ football game. Mr. Ramsey was named COO of Beyond Meat in December after three decades of working at Tyson Foods.

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J.C. Penney Beauty to expand nationwide

Retail Dive

The concept is currently in 10 pilot locations and will increase to 600 stores by the spring of 2023.

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Peloton adds rowing machines to its product lineup

Retail Wire

Peloton is adding rowing machines to its product lineup with starting prices at $3,195. Owning the machine also requires a $44 monthly membership to take part in virtual classes offered by Peloton. The company recently announced that it would begin selling some of its products on Amazon.com.

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How Lovesac went from selling bean bags to nearing $500M in sales

Retail Dive

Founder Shawn Nelson discusses how the company shifted sales from stores to online all while operating profitably.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Disliking videos does little to change YouTube recommendations

Retail Wire

People on YouTube may hit the “dislike” button for videos they watch but that will do little to alter future recommendations, according to researchers who analyzed more than 567 million videos on the social media site. Jesse McCrosky, one of the researchers on the project, called on YouTube to be more transparent about its recommendations.

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Americas FinServ Digital Commentary – Fall 2022: Three Ways to Accelerate Digital Transformation

Cisco Retail

2022 has been a bloodbath on Wall Street. Bear traps are everywhere. We all feel it…and it hurts. Geopolitical issues shock the conscience. Threat of a recession. High interest rates. Through it all, Bank, Insurance and Wealth Management decision-makers have face increased pressure to focus on three fundamental strategic priorities – Business Growth, Cost Reduction, and Risk Reduction – to accelerate digital transformation.

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Jack in the Box puts a robot to work making fries

Retail Wire

A Jack in the Box in Chula Vista, CA, recently added Flippy the French fry-making robot to its kitchen. The robot is expected to address labor shortages and fulfill orders more quickly with uniform consistency. Jack in the Box is looking to add five to 10 robots to make fries in other locations in 2023.

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Celebrate Veterans Day with These Veteran-Owned Businesses

Independent Retailer

In the USA, Veterans Day annually falls on November 11. This day is the anniversary of the signing of the armistice, which ended World War I hostilities between the Allied nations and Germany in 1918. As a way for retailers to thank veterans this year, Wholesale Central has put together a list of some of our favorite veteran-owned companies. . From CBD products and apparel to pet supplies and more, check out our list and support a veteran-owned business today: New Phase Blends CBD.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.