Sun.Apr 14, 2024

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Vicinity sells Perth shopping centre for $107 million

Inside Retail

Vicinity Centres has agreed to sell the Maddington Central shopping centre in suburban Perth to property investor Realside for $107 million, the Australian Financial Review reported. According to the report, Realside purchased the asset in an off-market trade at a premium to the $97 million book value. It noted that the acquisition cost represents more than 40 per cent discount to the land and replacement value.

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Top 5 Customer Service & CX Articles for Week of April 14, 2024

Hyken

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Lessons from the Field: 3 Easy Ways to Customize Customer Experiences & Increase Brand Loyalty by Anand Subbaraj (Fast Company) Personalization encourages customers to both return for more service and recommend that service to others.

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Why Sephora’s French prestige failed to translate in South Korea

Inside Retail

With over 2700 stores across 35 countries and a booming e-commerce presence worldwide, Sephora is one of the leading omnichannel beauty retailers in the industry. So, it came as a surprise to some when the LVMH-owned retailer announced on its Korean social media accounts that it would be gradually terminating all its operations in South Korea, including its app, online store, and physical stores, beginning May 6.

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Tumi creative director Victor Sanz on the brand’s push into women’s fashion

Inside Retail

Tumi, the renowned international travel and lifestyle brand, has made waves with the unveiling of its latest women’s handbag collection, Asra. This contemporary line of handbags is designed to cater to the needs of the modern woman, seamlessly blending style and functionality to accompany her on all her journeys. The introduction of Asra marks a significant step forward for Tumi in the women’s fashion space, solidifying its position as a leader in luxury essentials.

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From Concept to Deployment: Building Commerce Storefronts with Composable UI

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The key to better boards? More women with hands-on retail experience

Inside Retail

The glass ceiling in Australia’s retail industry might not have been shattered but there have at least been some significant cracks. On International Women’s Day last month, there was good reason to celebrate notable achievements but the advancement of talented women is still a work in progress. In an industry with a very high percentage of female employees and, positively, strong representation in management ranks, there is still room at the top for many more women in leadership roles as

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Samsung overtakes Apple in phone sales as iPhone shipments drop

Inside Retail

Apple’s smartphone shipments dropped about 10 per cent in the first quarter of 2024, hurt by intensifying competition by Android smartphone makers aiming for the top spot, data from research firm IDC showed on Sunday. Global smartphone shipments increased 7.8 per cent to 289.4 million units during January-March, with Samsung, at 20.8 per cent market share, clinching the top phonemaker spot from Apple.