Mon.Jul 18, 2022

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The Future of Audio is the Future of Everything, Especially Commerce

Retail TouchPoints

The other day I saw a screenshot of a Zoomer’s phone and was kind of blown away. Texting is so old school to these kids, it’s all about sending voice memos to each other now. Snap, Insta, iMessage, even WhatsApp. Text and emojis leave too much room for ambiguity, I was informed. Better to let friends and families hear it straight from the horse’s mouth.

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JB Hi-Fi registers strong growth in sales, profit

Inside Retail

Electronics retailer JB Hi-Fi says heightened customer demand drove strong sales growth during the second half, with its core JB Hi-Fi Australian business sales up by 10.9 per cent in the last quarter. In preliminary unaudited financial results released today, the company estimates group-wide sales for the full year were up 3.5 per cent to $9.2 billion.

Returns 246
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Toys ‘R’ Us to Roll Out Branded Store-in-Stores to All Macy’s Locations in Time for Holiday 2022

Retail TouchPoints

Macy’s is expanding its partnership with WHP Global to bring Toys ‘R’ Us store-in-store locations in every U.S. store for the 2022 holiday season. The rollout will begin in late July and complete on Oct. 15. Footprints will range from 1,000 square feet to 10,000 square feet , with Macy’s flagships in Atlanta, Chicago, Honolulu, Houston, Los Angeles, Miami, New York and San Francisco hosting the largest concepts.

Location 294
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Why Amazon’s offer to change the way it uses seller data is a big deal

Inside Retail

Major changes to the way Amazon operates are on the horizon. Last week, the e-commerce giant offered to refrain from using internal data to compete with third-party sellers on its marketplace and committed to treating all sellers equally when ranking their offers for the Buy Box, a shortcut that allows customers to add products to their cart or buy them immediately.

Wholesale 246
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Breaking The Commerce Bottleneck: Your SAP Exit Plan Starts Now

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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5 SMBs Compete to be America’s Retail Champion

Retail TouchPoints

The National Retail Federation (NRF) has named the five finalists for the title of America’s 2022 Retail Champion of the Year. The award , now in its sixth year, honors small retailers who make a mark on public policy debates affecting the retail industry. The winner will be announced July 28 at the NRF Retail Advocates Summit in Washington, D.C. The finalists are: Margaret Barrow of It’s NOLA , a snack company in Brooklyn, N.Y.; Jessica Bettencourt of Klem’s hardware, gifts and clothing store i

Boutique 290
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A 360 Degree View on Software and Hardware at the Edge

Cisco Retail

In my last blog post, Edge Native Applications Are Conquering the Smart Device Edge , you were introduced to edge native applications and to the categorization of the various edge tiers based on the LF Edge definition. This blog post will focus on the hardware and software aspects of each categorization to give you an extensive understanding on all possibilities at the edge – from every angle!

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Get Comprehensive Insights into Your Network with Secure Analytics and MITRE Mappings

Cisco Retail

A deep dive into the latest updates from Secure Network and Cloud Analytics that show Cisco’s leadership in the Security Industry. The year 2022 has been rather hectic for many reasons, and as the World undergoes its various challenges and opportunities, We At Cisco Security have buckled up and focused on improving the World in the way which we know best: by making it more Secure.

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Kohl’s Tech and Supply Chain Chief to Step Down

Retail TouchPoints

Kohl’s revealed in a filing with the Securities and Exchange Commission that Paul Gaffney, the retailer’s Chief Technology and Supply Chain Officer, will leave the company Aug. 1, 2022. Effective immediately, Siobhán Mc Feeney has been appointed as the retailer’s new CTO. Gaffney joined Kohl’s as CTO in September 2019; in April 2021 he added the role of Supply Chain Officer.

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Best Small Business Health Insurance

Small Biz Trends

A small business owner easily might become overwhelmed when it comes time to buy health insurance. With so many types of small business health insurance from which to choose, and so many companies offering those benefits, where is one to begin selecting health insurance ? After all, there are a lot of health insurance acronyms to understand. Fortunately, the decision to purchase health insurance doesn’t have to be a daunting one.

Planning 137
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Yesway Chooses Marketing Partner for Just-in-Time Signage and Event Support

Retail TouchPoints

Convenience store retailer Yesway has chosen GSP to provide retail marketing services, including store profile management as well as POP design and production services, to 408 Yesway and Allsup’s stores in nine states. Yesway will draw upon GSP’s cloud-based retail intelligence platform to support its marketing process. GSP will provide store-specific kits directly to Yesway and Allsup’s stores from GSP’s production and fulfillment facilities.

Marketing 264
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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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This Billion Dollar Founder Says He Owes His Inspiration to His Mother

Small Biz Trends

Here is an interview I should do every Mother’s Day. I can safely say many small business owners credit our mother’s with inspiring us. For me, my mother, Carole inspired me to always do my best at work and be kind to people. On The Small Business Show this week, I talked with Mike McDerment (and his 80+ year old mother, Claire) who is the co-founder of FreshBooks , a cloud-based accounting software, designed exclusively for freelancers and growing service business owners.

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WSJ: Amazon May Reduce Private Label Inventory Due to Disappointing Sales, Regulatory Pressure

Retail TouchPoints

Amazon has reportedly started “drastically” reducing the number of private label items it sells, people familiar with the matter told The Wall Street Journal. The retailer’s owned product lines have been under internal scrutiny due to a combination of disappointing sales and regulatory pressure , according to the sources. Amazon currently sells approximately 243,000 private label products across 45 different brands as of 2020 (the latest year figures are available).

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Q&A with Levi’s MD: “Climate change is the existential crisis of our time”

Inside Retail

Against a backdrop where companies’ emissions data is often uncertain or inaccurate, Levi Strauss and Co. is focusing on science-based targets and an action plan to follow through. Here, Nuholt Huisamen, managing director and senior vice president for East Asia Pacific at Levi’s discusses the brand’s vision for sustainability. Inside Retail: With the concerns of climate change and global warming becoming an increasingly pressing issue, could you give us an overview of what Levi’s is doing in thi

Apparel 130
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Vallarta Enhances Online Grocery Shopping With Fulfillment Solution

Retail TouchPoints

Southern California grocery chain Vallarta Supermarkets will incorporate white-label picking and delivery capabilities from stor.ai as it seeks to enhance online shopping and fulfillment operations while maintaining its connection with shoppers. “We have been searching extensively for an ecommerce provider capable of meeting customer expectations without eroding the profitability of our picking, fulfillment and delivery operations,” said Steve Netherton, CIO at Vallarta Supermarkets in a stateme

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Andy Jassy tries his own approach to running Amazon

Retail Wire

Amazon.com CEO Andy Jassy is taking a more direct approach than Jeff Bezos when it comes to speaking with lawmakers in Washington, DC. He has visited Capitol Hill and the White House several times since being named CEO last year. Mr. Bezos only testified once before Congress, under the threat of a subpoena.

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4 Ways Brands are Tackling the CSR Imperative

Retail TouchPoints

As a result of new regulations and reporting requirements, corporate social responsibility (CSR) has become a top-line concern for consumer brands and retailers. But it isn’t just corporate entities driving this urgency. Consumers are spending more mind- and wallet-share on businesses that are investing in the issues that are impacting our lives. Plus, employees are more closely critiquing their employers based on their focus on CSR.

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Supply chain snags are getting worked out

Retail Wire

Supply chain backlogs are easing as more products move to their points of destination and demand falls off from pandemic highs. Gene Seroka, the executive director of the Port of Los Angeles, is cautiously optimistic about the near term. “We’ll be seeing back-to-school, fall fashion, Halloween and the all-important year-end holiday goods coming across the Pacific in the weeks and months ahead,” he said. “Even though some retailers have high inventories and may look to discount goods,

Fashion 130
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ShipStation x Inside Retail report examines shopper conversion & retention

Inside Retail

The fundamental basics of retail lie in responding to consumer demand – put simply, providing everyday people with opportunities to buy the things they need and want. Whether it’s online or offline, as long as the shopping experience is friction-free, most shoppers end up happy and retailers end up winning their business. Needless to say, this is not always what happens.

Checkout 130
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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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Mattel brings back toys that were shelved for decades

Retail Wire

Major Matt Mason, Big Jim and Pulsar are action figures that have been part of Mattel’s intellectual property for years. The toy maker is reintroducing the “Back in Action: characters this week at Comic-Con International in San Diego. “This is our toe in the water,” said PJ Lewis, the vice president of global marketing at Mattel. “Back in Action helps us maintain the validity of our I.P. and decide what’s next.”.

Marketing 130
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Are we in ‘Minority Report’ yet? How to make tech work for your brand

Inside Retail

The sci-fi thriller Minority Report includes a scene where John Anderton (played by Tom Cruise) is at the mall and personalised digital ads come to life as he walks through the large, cavernous space. A retina scan lets advertisers push products on him like a new Lexus or American Express card, as well as giving them the ability to access his purchase history to determine whether his socks need replacing.

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Kohl's replaces executive leading tech, supply chain

Retail Dive

Paul Gaffney, who had been filling both roles for about a year, arrived three years ago from Dick’s Sporting Goods.

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And… it’s a Wrap: Highlights From Cisco Live 2022

Cisco Retail

I finally got to experience Cisco Live again — in person ! I t was a fantastic week with the # C isco C ert community at Cisco Live Las Vegas. Whether you joined Cisco Live 2022 in person or watched it online , I hope you enjoyed being a part of the journey. There’s always more to discover about our plan s to transform the future of learning and technology, so l et’s dive into some of the highlights from the Learning & Certifications team at Cisco Live this year.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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'We have to do something': Can retail close the gap on supply chain emissions?

Retail Dive

The industry is woefully behind on scope 3 targets for greenhouse gases. Data poses steep challenges, but experts say retailers still can — and must — do more.

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Aimé Leon Dore's London boutique homages modernist architect Adolf Loos

Dezeen

New York interior designer Sarita Posada has layered "lived-in" details and rich textures inside the first London store from fashion and lifestyle label Aimé Leon Dore. Located on Broadwick Street in London's Soho, the two-storey boutique is the brand's second outpost and first international flagship, designed in collaboration with London-based West Architecture.

Boutique 113
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Retail braces for the second half of the year, as cautious shoppers pay more but get less

Retail Dive

June’s retail sales reflect a drastic change for consumers, who were supported by the government last year but are now squeezed by inflation.

Consumer 116
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20 Sustainable Business Ideas

Small Biz Trends

If you’re looking for green business ideas, you’re in luck. There are more and more sustainable small businesses popping up every day, and many of them can be started on a shoestring budget. In this article, we’ll look at 20 of our favorite environmentally friendly ideas to help you start your own business. What is a Sustainable Business?

Planning 113
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Researchers: Omnichannel is now a baseline consumer expectation

Retail Dive

Shopping experiences that were once considered cutting-edge are now baseline consumer expectations.

Consumer 116
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Congressman Worries Fintech Lending May Be Hurting Small Business

Small Biz Trends

Fintech lending has expanded in recent years, disrupting the small business lending market by leveraging AI technology and data analytics. While fintech lenders bring a number of advantages to small businesses, namely enabling them to borrow money quickly and efficiently when traditional borrowing from banks hasn’t been the easiest of tasks, it is not without its challenges.

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How retail brands create unforgettable experiential marketing campaigns with influencers

Retail Dive

Retailers have a new secret weapon for creating memorable experiential marketing campaigns.

Marketing 105
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Disability Pride Month: Uplifting voices from Cisco’s disability community

Cisco Retail

July is Disability Pride Month, a time to accept and honor the diversity within the disability community, reflect on issues that people with disabilities are facing, and inspire action to make the world more inclusive and accessible. The first-ever Disability Pride Day was held in Boston, Massachusetts, following the passage of the Americans with Disabilities Act (ADA) on July 26, 1990.

Marketing 105
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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.