Fri.Sep 08, 2023

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5 Things That Refuse To Change In Retail

Graff Retail

Everyone always talks about how fast retail is changing. That’s true. But, what’s equally true is that some things just never seem to change. Consider these never-changing issues: Retail still isn’t viewed as a career Yes, this one is changing, albeit very slowly.

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Barneys New York Finds a New Home at Forever 21

Retail TouchPoints

Just in time for New York Fashion Week, the iconic, now defunct luxury department store Barneys New York has made its return to fashion, albeit not in a way that many of the brand’s devotees would have imagined. Fast fashion retailer Forever 21 has released a limited-edition collection featuring the Barneys brand. On the surface the collaboration might not make much sense, given that Forever 21 and Barneys hail from opposite ends of the fashion spectrum.

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Amazon Customers Lodge Class Action Over Charges for Returned Goods

Retail Wire

Amazon is facing a proposed class action lawsuit from customers who allege they were wrongfully charged for purchases that were returned on time. Four residents from different states claim that Amazon had knowledge of this systematic failure to issue refunds for timely returned items.

Returns 133
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Kroger and Albertsons to Sell 400+ Stores, 8 DCs to Speed Planned Merger

Retail TouchPoints

Kroger and Albertsons will sell 413 stores across 17 states and the District of Columbia, along with eight distribution centers, two offices and five private label brands, to C&S Wholesale Grocers for approximately $1.9 billion in cash. The $24.6 billion Kroger-Albertsons merger, first announced in October 2022 , had been planned with store divestitures in mind, but the specific number to be sold and their locations had not yet been determined.

Planning 277
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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Wilko: Aldi could take over stores and hire ex-staff amid expansion drive

Retail Gazette

Aldi could begin employing workers from ­collapsed retail chain Wilko and take over its stores as part of its ­ongoing store expansion drive. The German grocer is set to create more than 20,000 jobs as it targets another 500 store openings to take the total to 1,500 sites. Speaking to the Mirror, UK and Ireland chief executive Giles Hurley said it could use Wilko stores and employ its old staff.

Grocer 124
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Rue21 Adds New CIO to Revamped Leadership Lineup

Retail TouchPoints

Fashion retailer Rue21 is bringing a new CIO on to its revamped leadership team. Scott Saeger, who will take on the role starting Sept. 11, 2023, is joining the business after more than five years at GNC , where he led several transformational projects, including the implementation of digital sales and consulting tools for associates. Saeger’s extensive career includes leadership roles at 1-800-Flowers , Hewlett-Packard, ExxonMobil, and Laura Mercier.

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Instacart, Healthier America Organization Expand Fresh Food Program to 4 More Cities

Retail TouchPoints

Following a successful February 2023 introduction in Indianapolis, Instacart and the Partnership for a Healthier America (PHA) will expand their Good Food for All program to more than 1,100 families in four new cities: Denver; Englewood, N.J.; Milwaukee; and Washington, D.C. The program provides $50 per month in “produce credits” to families suffering from food insecurity.

Planning 263
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The Weekly Closeout: RH wants to restore iconic Miami Beach property, Banana Republic sells furniture

Retail Dive

RH submitted a proposal to “reimagine and restore” One Ocean Drive, while the Gap Inc. brand launched BR Home.

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Forrester Report: 6 Steps for B2C Marketers Seeking Wins in 2023

Retail TouchPoints

Two types of technological change are causing the proverbial sleepless nights for business-to-consumer (B2C) marketers: updating data strategies to adapt to data deprecation, and introducing or enhancing their organization’s AI capabilities. A survey of B2C marketing decision-makers in the Forrester 2023 B2C Marketing Challenges and Priorities report indicated that these issues top the list of respondents’ challenges within the next 12 months, at 47% each.

Marketing 263
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Walmart lowers starting wage for some store workers

Retail Dive

Newly hired employees who stock shelves or fulfill online orders are no longer being offered an extra dollar per hour.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Let’s Move from Fast Promising to Smart Promising

Retail TouchPoints

The rise of search-based and social selling has heightened retailers’ desire to offer aggressive estimated delivery dates (EDD). In addition to a host of other factors, the ability to offer fast delivery when customers search for a product or see it in a social ad has driven many retailers to prioritize promising as a key capability of their tech stacks.

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How 2 lifestyle brands are creating a seamless unified customer journey

Retail Customer Experience

American retail brands Filson and Shinola were wrestling with more than a few challenges in creating a seamless customer experience and found a solution with NewStore's platform.

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Express Taps Consumer Products Veteran for CEO

Retail TouchPoints

Fashion apparel retailer Express, Inc. (EXPR) has appointed former Tyson Foods exec Stewart Glendinning as its new CEO following Tim Baxter’s resignation. In a statement, the company reported that Baxter stepping down is “unrelated to the company’s accounting or financial reporting,” which was released earlier this week and included a consolidated net sales decrease of 6%.

Consumer 255
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NRF acquires Reverse Logistics Association

Retail Dive

“RLA’s reverse logistics expertise will help our members to ‘close the loop’ and accelerate the emergence of the circular economy,” NRF CEO Matthew Shay said.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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A Blockbuster-Era Video Law Is Being Used To Ding Big-Name Brands Like General Mills, Geico, and Chick-fil-A With Privacy Lawsuits

Retail Wire

Companies including General Mills, Chick-fil-A, and Geico are facing lawsuits under the 1988 Video Privacy Protection Act (VPPA) for allegedly passing personal information about video viewers to third parties through tracking technologies like Meta’s Pixel or Google Analytics. VPPA cases have traditionally targeted video rental providers, but now advertisers hosting marketing videos on their websites.

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Princess Polly opens first US store

Retail Dive

The apparel brand's new store in Los Angeles will host events and marks a milestone in its global expansion.

Apparel 115
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Walmart Is Making an Unusual Move To Deter Theft by Building a Mini Police Station Inside One of Its Stores

Retail Wire

An Atlanta Walmart in the Vine City neighborhood is set to include a substation of the Atlanta Police Department when it reopens in May next year, following its closure for nearly a year due to arson incidents by shoplifters. This move aims to deter theft and increase police presence. The mini precinct will also serve.

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Hanna Andersson launches loyalty program

Retail Dive

Hanna Rewards marks the 40-year-old brand's first foray into loyalty, giving customers perks such as exclusive sales and redeemable points each time they shop.

Shopping 111
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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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US House Panel Chair: Wider Chinese iPhone Ban Aims To Quash Apple’s Market Access

Retail Wire

China has expanded its ban on state employees using iPhones, which is viewed as an attempt to limit the market access of Western companies, according to U.S. Representative Mike Gallagher, chairman of the U.S. House panel on China. He stated that this move reflects the Chinese Communist Party’s strategy of promoting domestic champions in telecommunications.

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Marks & Spencer and The Save Mart Jump on AI-Powered Tech Stack

RIS News

These two retailers are the latest to transform their tech stacks with artificial intelligence-powered capabilities.

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A new look for New Look: Outfitting a fashion giant with digital transformation

365 Retail

During the Covid-19 lockdowns, high street retailers were forced entirely online – with ecommerce suddenly becoming their only means of revenue. Even the biggest brands had to adapt – and fast. One perfect case in point is global fashion outlet New Look, which was left facing one of its biggest challenges in its 50+ years of existence when the pandemic hit.

Fashion 106
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CenterSquare Purchases 105,785-Square-Foot Retail Center in Wilmington, North Carolina

Shopping Center

Wilmington, N.C. — CenterSquare has purchased The Forum, a 105,785-square-foot retail center located in Wilmington. The property was fully leased at the time of sale. Tenants include Dunkin’ Donuts, Jimmy John’s,… The post CenterSquare Purchases 105,785-Square-Foot Retail Center in Wilmington, North Carolina appeared first on Shopping Center Business.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Signet Jewelers Makes a Minor Move With Major $1.2 Billion Implications for the Jewelry Retail Industry

Retail Wire

Signet Jewelers, despite facing a decline in revenues, reported positive results in North America, where over 90% of its revenue originates, with sales down 7.1%. The company expects a continued decline in engagements for the rest of the year due to disruptions in dating behavior caused by the pandemic.

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The New Normal is Here with Secure Firewall 4200 Series and Threat Defense 7.4

Cisco Retail

What Time Is It? It’s been a minute since my last update on our network security strategy , but we have been busy building some awesome capabilities to enable true new-normal firewalling.

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Task Force Makes Arrests Amid Flash Mob Retail Crime Wave in LA

Retail Wire

A surge in flash mob robberies is sweeping across Los Angeles, causing growing concern for retailers and law enforcement. A dedicated task force, comprising the LA Police Department, LA County Sheriff’s Department, and federal agencies, has been assembled to combat this rising trend. Recent incidents include over 30 masked robbers stealing more than $100,000 worth.

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Prepare for Managed Services Growth

Cisco Retail

Capturing your share of the massive Managed Services Provider (MSP) market means making the most of every opportunity.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Nestle Buys Brazil Chocolate Maker Kopenhagen, Local Media Report

Retail Wire

Nestle is set to acquire the Brazilian chocolate brand, Kopenhagen, along with its subsidiary, Brasil Cacau, according to reports from local media. The deal is estimated to be worth around 3 to 4.5 billion reais ($602.78 to $904.18 million). This acquisition comes approximately three years after Advent International, a U.S. private equity firm, gained a.

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Five minutes with Cara Yarzab, VP of Product Innovation at Axonify

Retail Gazette

Tell us about you and your role at Axonify. My name is Cara Yarzab, and I’m the VP of Product Innovation at Axonify. I’ve helped other organisations through massive transformations in work and technology and I’m guiding the teams at Axonify to do the same. What’s the biggest challenge retailers are facing with workforce operations? There are so many challenges that retailers are facing today, and as we learned in our report with RedThread Research, these challenges are as nuanced and diverse as

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Walmart Changes Starting Pay Structure for Entry-Level Store Workers

Retail Wire

Walmart is implementing changes to its hourly starting wage structure for entry-level store workers in an effort to manage costs in a slowing job market. The alteration means that various store positions, including cashiers, personal shoppers, and stockers, will now have the same starting wages based on the store’s location.

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Motatos exits UK due to ‘tough’ market conditions

Retail Gazette

Online discount grocer Motatos has shut down its store in the UK just one year after launching in June 2022 due to what it described as ‘tough’ market conditions. The grocery business, dubbed the “Swedish Lidl,” sold ambient food and fast moving consumer goods to shoppers, which it claimed were 60% cheaper than the recommended retail price.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.