Retail TouchPoints

JANUARY 16, 2024

If you want to understand Gen Z (and that’s pretty important for any business that wants to grow), you have to understand the dichotomies that define this generation. To take just one pair of juxtaposing facts, Gen Z is indeed digital-first — but they do value the in-store experience, especially if the retailer can deliver “in-person experiences that can be differentiated by allowing for personalization and self-expression,” according to Lindy Li, Head of Customer Activation and Marketing at H&#

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Inside Retail

JANUARY 16, 2024

Several major Australian retailers and their customers have been targeted by wide-scale coordinated cyberattacks that stole their online information and made fraudulent transactions. Cybersecurity company Kasada recently revealed that cybercriminals have compromised more than 15,000 customer accounts of Mexican fast food chain Guzman y Gomez, liquor retailer Dan Murphy’s, streaming service Binge, home shopping network TVSN and Event Cinemas since November.

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Retail Wire

JANUARY 16, 2024

The remarkable development of AI is not without some serious repercussions. A recent analysis by the reputable International Monetary Fund (IMF) indicates that nearly 40% of all jobs could be impacted by AI.

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Inside Retail

JANUARY 16, 2024

Fast Retailing said its Uniqlo unit filed a lawsuit in Japan against the operators of Shein, claiming the Chinese fashion company copied its round mini shoulder bag. The petition was filed on December 28 in the Tokyo District Court against Roadget Business Pte, Fashion Choice Pte, and Shein Japan, Fast Retailing said in a statement. The Japanese company is seeking “immediate cessation of sales of the imitation products and compensation for damages incurred,” it said.

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Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail Wire

JANUARY 16, 2024

Costco Wholesale is currently exploring new ways to ensure the exclusivity of its membership. The experiment involves scanning membership cards at the entrance of warehouses.

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Inside Retail

JANUARY 16, 2024

Alex Dask, founder of Offbeat Harvest – an innovative online grocer selling cosmetically imperfect but fresh produce, has shared some insights on the discrepancy between consumer perceptions and business practices. According to Dask, Aussies are wasting nearly 25 per cent of all vegetables and fruits because of their odd shapes or sizes, which do not meet the retailer standards.

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Grocer Consumer ATS 279

Inside Retail

JANUARY 16, 2024

Woolworths Group’s announcement earlier this month that it will no longer sell Australia Day-themed merchandise for the upcoming national holiday due to “a decline in demand” has been met with praise by supporters and calls for a boycott by critics. But will it lead to widespread industry change, or dissuade other retailers from speaking out about January 26?

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Supermarket Accessories Apparel Marketing 264

Retail TouchPoints

JANUARY 16, 2024

Build-A-Bear Workshop has deployed a new cloud-native, mobile-first POS and customer engagement solution in 450 stores across the U.S., Canada and the UK, with plans to roll out the technology in additional geographies over the next year. The Jumpmind technology is helping make the unique shopper journey more seamless and enriching for both shoppers and associates.

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Inside Retail

JANUARY 16, 2024

Jess and Stef Dadon celebrated the opening of their planet-conscious, carbon neutral, vegan and recyclable footwear brand Twoobs’ first retail store in the mecca of sustainability and conscious consumption that is Byron Bay last month. The once jet-setting duo spoke to Inside Retail about how different starting a successful retail business was in comparison to launching careers in fashion after experiencing almost instantaneous success with their platform ‘How to Live’, that amassed over 100,00

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Fashion Beauty and Health Accessories Marketing 264

Tokinomo

JANUARY 16, 2024

In the busy world of shopping and stores, retail branding is really important. It's not just about having a cool logo or a catchy slogan. Retail branding is all about mixing online and in-store strategies to stand out. It helps a store or brand connect with people, build trust, and keep customers coming back.

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Shopping Retail Marketing Marketing 228

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Inside Retail

JANUARY 16, 2024

Approximately $1.4 billion worth of gift cards are being left untouched by consumers nationwide, a survey by financial comparison site Finder has revealed. One in three (35 per cent) of the 1039 respondents said they have at least one unused gift card, including 24 per cent who have two or more. Nearly 18 per cent said the gift card expired before they could use it, while 5 per cent lost it.

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Retail TouchPoints

JANUARY 16, 2024

Samsonite has implemented a new mobile-driven experience across its European stores, powered by Oracle Retail Xstore Point of Service and implemented by Oracle Retail Consulting. The technology adds to Samsonite’s growing tech stack, which includes Oracle Retail Xstore Office and Oracle Retail Order Broker Cloud Service. These solutions are built on Oracle Cloud Infrastructure (OCI) to help streamline and centralize Samsonite’s back office operations while also empowering store employees.

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Inside Retail

JANUARY 16, 2024

On the third and final day of the National Retail Federation’s conference , Retail’s Big Show, attendees packed in a few more presentations and last-minute insights from retail’s established and emerging leaders. Panels on “Global forces shaping the retail business landscape,” moderated by Andrea Bell, vice president of consumer insights at WGSN, and “The Vogue Business Index: Luxury’s new global gateways,” moderated by Anusha Coutiggane, head of advisory at Vogue Business , were particularly en

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ATS Fashion Consumer Marketing 264

Tokinomo

JANUARY 16, 2024

Campaign corner Just like winning. In the run-up to the Super Bowl LVIII, Frito-Lay's NFL playoff campaign features three NFL veterans and numerous fans to suggest that enjoying fresh packs of Lay’s, Ruffles, Doritos, or Cheetos, collectively branded as “The Official Chip of Super Bowl LVIII” (even though Cheetos are technically puffs), feels akin to experiencing the triumph of winning the Super Bowl.

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Shopping Retail Marketing Marketing 201

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

JANUARY 16, 2024

Surf brand Quiksilver has partnered with sci-tech company Uluu to launch plastic-like wax combs made from seaweed. Uluu claims that its wax combs, used for maintaining and removing surfboard wax, do not release microplastics into the environment. The wax comb is made from Uluu, the company’s namesake product, which comes from seaweed that went through a fermentation process similar to brewing beer. “Having a plastic-like natural material that’s durable, yet recyclable and compo

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Apparel Marketing 243

Retail Wire

JANUARY 16, 2024

Apple is removing the blood oxygen measurement function, which was integrated into two of its watch models, to avoid a ban on sales of the devices in the U.S. due to a patent violation issue.

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Inside Retail

JANUARY 16, 2024

Global retailer Toys R Us has opened its 12th store in Singapore, unveiling a dynamic play destination at the iconic Jewel Changi Airport, which is known for its Rain Vortex, captivating garden spaces and an impressive array of shops. Spanning 9,000 square feet, the new store represents a first-of-its-kind collaboration between Toys R Us and Kiztopia, Singapore’s mega-indoor kids’ edutainment playground.

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Retail Wire

JANUARY 16, 2024

Champagne sales significantly dropped in 2023 after a few record-breaking years of sales brought on by the end of the lockdowns from the COVID-19 pandemic.

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

JANUARY 16, 2024

The Fair Work Ombudsman is going to court over alleged underpayments of workers at three United Petroleum outlets in Tasmania and South Australia. The FWO alleges four migrant workers at Tasmania’s Sandy Bay and Kingston outlets were underpaid a total of more than $20,000. It alleges they were paid flat hourly rates between $16 and $23 for a fixed number of hours per week, and not paid for extra time worked.

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Payment Services Management ATS 130

Retail Wire

JANUARY 16, 2024

Diamond retailer De Beers has recently cut prices due to a significant drop in sales. This trend is driven by frugal would-be spouses who are increasingly choosing less expensive, lab-grown diamonds over their natural counterparts.

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Jewelry 130

Inside Retail

JANUARY 16, 2024

The head of the next-generation design brand discusses how his family business, a small hospitality supplier in the back streets of Perth, grew to be a vanguard in importing iconic contemporary designed products for homes and businesses. Inside Retail : District started as Table and Chair, your family wholesale business, and rebranded when you became the CEO.

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Retail Wire

JANUARY 16, 2024

The Washington Attorney General has launched a legal challenge against the merger of Kroger and Albertsons, the two leading supermarket chains in the U.S. This $24.6 billion mega-deal has been in the spotlight due to its potential impact on food retail competition.

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Supermarket 130

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Wiser

JANUARY 16, 2024

A well-executed retail audit can reveal important data about the shelf, staff performance, and customer experience. This data can be instrumental in making informed decisions to drive your sales and enhance your brand reputation. However, harnessing and interpreting this data can be a challenge without the right tools and expertise. This is where Wiser’s Retail Intelligence can play a pivotal role.

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Retail Gazette

JANUARY 16, 2024

In 2023, the cost-of-living crisis persisted, weighed down by soaring inflation and economic uncertainty. As we enter the New Year, Retail Gazette asks the sector’s leaders what big trends they think will shape retail in 2024. Paul Marchant, CEO, Primark Inflation may be easing, however, Primark boss Marchant believes that value will remain top priority for customers and he says the chain is “well placed to meet this demand” The Primark chief also predicts we will see “an accel

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Fashion Consumer Shopping Finance 131

Retail Wire

JANUARY 16, 2024

In an exciting new development, Whataburger is now serving its burgers and fries in its 1,000th restaurant.

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Hyken

JANUARY 16, 2024

This is an important topic that every CEO, business owner, leader, manager, and supervisor must understand. When it comes to customer service and customer experience (CX), there is a difference between perception and reality. First, how we think our customers perceive our customer service and CX is often not the reality. It’s just our perception. Reality isn’t what we think or believe.

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Customer Experience Management Shopping ATS 118

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Wire

JANUARY 16, 2024

The popular delivery service is shutting down its standalone alcohol ordering company.

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Retail Gazette

JANUARY 16, 2024

Mike Ashley’s Frasers Group is set to create a new multi-brand store in Kent at Fremlin Walk. The new agreement will see the retail giant fully refurbish its current 101,921 sq ft unit into a flagship featuring several of its well-known brands under one roof including Flannels and Sports Direct. In preparation for the transformation, the current House of Fraser store at Fremlin Walk will temporarily shut its doors from 30 March, with a reopening scheduled for Autumn 2024.

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Shopping Location Department Stores ATS 113

Shopping Center

JANUARY 16, 2024

Henderson, Nev. — LOGIC Commercial Real Estate has arranged the sale of Emerald Island and Rainbow Club Casino in downtown Henderson. An affiliate of ECL Water Street LCC, a Las Vegas-based… The post LOGIC Commercial Real Estate Brokers Sale of Emerald Island, Rainbow Club Casino in Henderson, Nevada appeared first on Shopping Center Business.

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Shopping 98

Retail Gazette

JANUARY 16, 2024

Aldi is lowering the prices on more than 40 of its most popular grocery products as it looks to support shoppers feeling “squeezed” post-Christmas. From tomorrow (17 January) the discounter is reducing the prices of commonly-bought products – including coffee, tinned soup and pet food – by up to 17%. Products in the campaign include Fishmonger Tuna Chunks in Springwater, Bramwells Premium Baked Beans, Spaghetti Loops and Tomato Soup.

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Supermarket Management Consumer Shopping 109

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience