Retail Customer Experience
NOVEMBER 21, 2023
As shopper spending undergoes yet another transformation this year, retailers hold the key to making this holiday season beneficial (and profitable) for shoppers, shareholders and suppliers’ brands by adapting to the shopper’s life and her perception of value.
Inside Retail
NOVEMBER 21, 2023
Consumers may be paying more for synthetic or lab-made diamonds that are less valuable than they seem, according to the latest research from Rapaport. The cost of synthetic diamonds is crashing, dropping as much as 98 per cent lower than standard pricing. However, some retailers still charge the same high prices for synthetic diamonds as for natural diamonds.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Retail TouchPoints
NOVEMBER 21, 2023
The winter holiday season is a critical time for retail. November and December holiday sales average around 19% of total retail sales, per the NRF , and this share can be even higher for some department stores and specialty retailers. Emarketer anticipates that holiday retail sales will grow 4.5% this year to surpass $1.3 trillion. The stakes have never been higher!
Inside Retail
NOVEMBER 21, 2023
Chinese discount variety store Miniso posted unaudited revenue of US$519.6 million for the September quarter, representing a 36.7 per cent year-over-year increase. Sales from China were up 34.7 per cent to $342.1 million, primarily driven by a 41.2 per cent increase in revenue from Miniso’s offline stores and a 46.1 per cent increase from Top Toy, the company said.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Retail TouchPoints
NOVEMBER 21, 2023
GoodwillFinds — the online ecommerce platform of the 120 -year-old nonprofit Goodwill — has teamed up with return assurance platform Seel to better “compete with other digital resale websites” by offering returns. GoodwillFinds customers can now purchase return assurance for any item, spanning every category on the site — from clothing and shoes to luxury and vintage items to electronics and housewares.
Inside Retail
NOVEMBER 21, 2023
Jim’s Group – best known for Jim’s Mowing and Jim’s Plumbing – this week announced a surprising brand extension. It’s Jim’s Beauty , offering “professional beauty treatments in the comfort of your chosen space”. It’s surprising because Jim’s Group got its start mowing lawns, then extended into related businesses , including dog washing, pest control and roofing.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Inside Retail
NOVEMBER 21, 2023
I’ve had a tumultuous relationship with the beauty advent calendar. Once, I had the idea to create one. That is the truth. After months and months of back and forth with an offshore manufacturer and an artist, 200 beauty advent calendars arrived in the office. The whole team hustled to fill each box with miniature beauty products, wrapping them individually in pretty pink tissue paper before placing them inside a beautifully designed, numbered box.
Retail Wire
NOVEMBER 21, 2023
American Eagle saw its share price drop roughly 17% on Tuesday, sparked by a holiday projection that failed to meet market expectations.
Retail TouchPoints
NOVEMBER 21, 2023
Walmart Business has spent the last year building out its solutions and services for SMB customers, including a dedicated membership offering and tailored app experience. Now Walmart is helping small businesses prepare for holiday office celebrations. Walmart Business has launched its Holiday Party Shop and Employee Gift Finder solutions, to help businesses and nonprofits prep for holiday parties so they can save time and money.
Retail Wire
NOVEMBER 21, 2023
The founder of Binance has resigned from his CEO post and agreed to plead guilty to the DOJ's anti-money laundering charges.
Advertisement
Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
Inside Retail
NOVEMBER 21, 2023
Abercrombie & Fitch Co has posted a double-digit increase in net sales for the third quarter that ended October 28, led by the sharp growth of the Abercrombie brand. The company’s net sales were up 20 per cent to US$1.1 billion (up 19 per cent on a constant currency basis), while total comparable sales rose 16 per cent. The Abercrombie brand’s sales jumped 30 per cent to $547.7 million, with Hollister up by 11 per cent to $508.7 million.
Retail Wire
NOVEMBER 21, 2023
American Airlines flight attendants have asked for permission to strike, and Southwest pilots may be next.
Retail Focus
NOVEMBER 21, 2023
The Fragrance Shop, is thrilled to announce the grand opening of its brand new experiential flagship store on Oxford Street, London. This 2,300 sq ft store, the first of its kind, promises an unparalleled fragrance shopping experience like no other. Located on the vibrant Oxford Street, The Fragrance Shop’s flagship store sets a new standard in fragrance retail.
Inside Retail
NOVEMBER 21, 2023
Many retailers perceive email and SMS marketing as merely a means to create sales opportunities or build brand awareness. But smart retailers know that creating memorable, personalised interactions can foster long-term customer loyalty by building genuine engaged relationships with customers. By using audience segmentation , retailers can create experiences that surprise and delight customers, turning them into raving fans.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Retail Focus
NOVEMBER 21, 2023
Every retailer, and every graphics installer, has the need for short-term, self-adhesive window and wall graphics that are easy to remove without leaving any adhesive residue. New Year’s sales are a perfect example of one of those times. We’re happy to report that Dorotape have the perfect solutions. Easy to remove self-adhesive graphics from two market-leading manufacturers.
Inside Retail
NOVEMBER 21, 2023
Earlier this month, the Lego Group marked its entry into the travel retail space in Singapore with the opening of two Lego Airport Stores at Singapore Changi Airport. Located at Terminals 3 and 4, the new stores showcase the brand’s ‘retailtainment’ concept, which aims to inspire creativity, build brand love and encourage hands-on play. Both stores will display the Singapore-exclusive HSBC Rain Vortex – the world’s tallest indoor waterfall located in Jewel Changi Airport.
Retail Wire
NOVEMBER 21, 2023
By stacking coupons, watching for sales, and using browser extensions that add even deeper discounts, shoppers can find Black Fridays deals with a little legwork.
Retail Gazette
NOVEMBER 21, 2023
Ikea has launched a new mattress removal and recycling scheme as part of its sustainability efforts. The home furnishings retailer’s latest initiative will transform old mattresses into raw materials, which can then be used for new products. Customers are required to book a collection for their mattress, either online or in-store for £40 per item.
Advertisement
Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.
Retail Wire
NOVEMBER 21, 2023
A segment of the Southeastern Pennsylvania Transportation Authority (SEPTA) broils with discontent as two unions are considering a strike.
Retail Dive
NOVEMBER 21, 2023
Retail sales and seasonal budgets this year are expected to rise, but consumers anticipate buying fewer gifts with less bang for their buck.
Retail Wire
NOVEMBER 21, 2023
A Listeria outbreak has proven deadly, as one person died and 10 were hospitalized after eating peaches, nectarines, and plums.
Retail Dive
NOVEMBER 21, 2023
The department store notched more declines in Q3. But store comps were stronger, thanks in part to its Sephora partnership, and margins grew.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
Retail Wire
NOVEMBER 21, 2023
2,100 Detroit casino workers have approved a contract proposal, bringing a 34-day strike to a halt for two of three casinos.
Retail Gazette
NOVEMBER 21, 2023
M&S chairman Archie Norman has claimed faulty self-checkouts are behind shoplifting “creeping in” among the middle classes. The former MP said customers were tempted to leave without paying when the machines failed to scan products. The M&S chair told The Telegraph : “With the reduction of service you get in a lot of shops, a lot of people think: ‘This didn’t scan properly, or it’s very difficult to scan these things through and I shop here all the time.
Retail Wire
NOVEMBER 21, 2023
In a Sotheby's auction in London, a rare 1926 Macallan Adami single-malt whiskey sold for $2.7 million.
Dezeen
NOVEMBER 21, 2023
Gradated lava stone flooring and suspended planet-like orbs feature at the Cafe Nuances coffee shop in Paris , which was created by Dezeen Awards -nominated studio Uchronia. Located on the city's Rue de la Tremoille, the coffee shop is the third Uchronia -designed branch for Parisian coffee roaster Cafe Nuances. Cafe Nuances' latest branch has a bright white facade The one-room shop is fronted by a bright white facade in stark contrast to its vivid-hued interior.
Advertisement
Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.
Retail Wire
NOVEMBER 21, 2023
Apple finds itself at the center of an antitrust lawsuit against Venmo and Cash App users.
Cisco Retail
NOVEMBER 21, 2023
In the security industry, there is a constant, undeniable fact that practitioners must contend with: criminals are working overtime to constantly change the threat landscape to their advantage.
Retail Dive
NOVEMBER 21, 2023
While the apparel category has seen mixed results this year, it will be a popular gift choice, according to a new survey.
Cisco Retail
NOVEMBER 21, 2023
Four telemetry pillars for clarity from a torrent of signals In this hyper-connected age of distributed applications, when users face poor digital experiences, they do not care much about what is… Read more on Cisco Blogs
Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach
More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio
Expert insights. Personalized for you.
92 
Let's personalize your content