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Have you ever wondered why it’s so easy for your shopaholic best friend to find the perfect pair of shoes online while your search for a luxurious red cashmere sweater always comes up short? For many, the online shopping experience can be frustrating, confusing and downright disheartening. The root of the issue stems from the significant disconnect between how consumers search for products online and how retailers label, describe and present them on their sites and in their ads.
Retailers in Australia are scaling back on free delivery and returns amid the continued increase in delivery costs, according to a report from delivery platform Shippit. The State of Shipping 2025 report finds that retailers are grappling with rising delivery costs, with standard delivery up from $10.26 last year to $10.39 this year and express delivery up from $14.24 to $14.69.
From immersive beauty playgrounds to newly-built flagship stores, retailers are investing in innovative store formats designed to engage customers in new and exciting ways to combat a tough trading environment. This year has already seen a wave of retail concept launches focused on blending personalised service, interactive technology, and lifestyle-led environments — all aimed at creating memorable shopping journeys that stand out in a competitive market.
Amazon Live, QVC and Whatnot – what do these shopping platforms have in common? They all play in the livestream shopping space, an increasingly popular way for American consumers to purchase goods online. Livestream shopping is a form of e-commerce where products are promoted and sold through live video broadcasts, typically on social media or e-commerce platforms.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
In the high-value world of jewelry retail, managing inventory precision, customer relationships, and sales processes requires more than just a generic ERP. Jewelry retailers need purpose-built software that understands the industry’s nuances—from serialized diamonds and appraisals to repairs and consignment. In this guide, we compare ChainDrive Jewelry Store Management Software with leading platforms like NetSuite, Jesta I.S., Microsoft Dynamics 365, Brightpearl, and Acumatica—highlighting how C
Key Takeaways TikTok as a Marketing Tool: Leverage TikTok’s explosive growth to enhance brand visibility and engage creatively with a diverse audience. Target Demographics: Focus on reaching TikTok’s younger user base (ages 16-24) who value authenticity and creativity in brand interactions. Content Diversity: Utilize various formats like challenges, tutorials, and behind-the-scenes videos to showcase your brand’s personality and values.
Merry Hill, one of the UK’s top 10 super regional destinations, is celebrating record footfall performance across the centre, reporting a 5.6% year-on-year increase for the first half of 2025. The centre also experienced a 3.7% uplift in June footfall compared to the same month last year, as it continues a 12-month rolling increase of 3.3%. This growth across the destination significantly outperforms the super regional benchmark, which up until the end of May is tracking at +2.6%, as measu
Merry Hill, one of the UK’s top 10 super regional destinations, is celebrating record footfall performance across the centre, reporting a 5.6% year-on-year increase for the first half of 2025. The centre also experienced a 3.7% uplift in June footfall compared to the same month last year, as it continues a 12-month rolling increase of 3.3%. This growth across the destination significantly outperforms the super regional benchmark, which up until the end of May is tracking at +2.6%, as measu
Ex-Subway operations director Tracy Steinwand has been appointed as GM of Retail Food Group’s Firehouse Subs business in Australia. Steinwand’s appointment comes as the brand finalises Firehouse Subs Australia’s core menu items and works on the go-to-market plan ahead of its Australian market launch. She will oversee operations across Firehouse Subs Australia, including the launch of its first store, and developments to improve guest satisfaction and business growth.
Key Takeaways Awareness of Social Media Issues: Recognize that social media can lead to mental health challenges, including anxiety, depression, and body image issues, impacting both individuals and businesses. Data Security Concerns: Protect your brand and customer trust by implementing strong data security practices and ensuring transparency regarding personal information usage on social media platforms.
Frasers Group has replaced its existing £1.65bn financing facilities with a new £3bn term loan and revolving credit facility, giving the retail giant greater financial firepower for its growth ambitions. The deal, agreed with its banks, has a three-year term with options to extend by up to two years, and includes an accordion option to increase borrowing by a further £500m at the lenders’ discretion.
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
SGS UK Retail unveils dynamic new brand identities for two of the UK’s most established retail and leisure destinations: Lakeside Shopping Centre in Essex and Victoria Centre in Nottingham. These simultaneous rebrands mark a bold new chapter for centres, both of which have held iconic status in their regions for decades. These strategic brand refreshes form part of SGS UK Retail’s portfolio-wide enhancement programme, featuring significant investment across retail, F&B, leisure and customer
Long-serving CEO of Haigh’s Chocolates, Alister Haigh, will retire this August after more than 30 years at the helm of one of Australia’s oldest family-owned chocolate companies. Peter Millard, the current chief operating officer, has been appointed to the role, marking the first non-family member to hold the position in the company’s 110-year history.
From Macy’s to Ikea to Best Buy to CVS, a wide variety of retailers are using small-format stores to engage and serve diverse and evolving shoppers in non-traditional locations.
Instacart has teamed up with workforce payments platform Branch to develop a new rewards debit card for its “Shoppers,” the contract employees who pick and deliver orders for the online grocery marketplace. The new Instacart Shopper Rewards Card. (Image courtesy Instacart) The Shopper Rewards Card is a debit card with no annual fees or credit check that will be issued by Mastercard and can be used anywhere Mastercard is accepted.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Key Takeaways Importance of Tech Tools: Embracing the right technology is essential for small businesses to enhance efficiency, streamline operations, and improve customer engagement. Essential Tool Categories: Key categories include productivity tools, CRM software, cloud-based solutions, e-commerce platforms, business automation tools, and digital marketing tools, each serving distinct business functions.
AllSaints, the global contemporary fashion brand, has launched a new flagship store at Bicester Village, the luxury shopping destination in Oxfordshire housing over 160 designer brands. The boutique replaces the brand’s former space in the Village following sustained footfall and increasing demand. The expanded 2,362 sq ft store is located on the ground floor within the Village Square, the main heart of Bicester Village.
France has fined Shein €40m for misleading customers over price promotions and environmental impact, following a near year-long investigation by the country’s competition watchdog. The DGCCRF – the French anti-fraud agency – said the fast fashion giant gave the impression of offering major discounts by inflating prices before slashing them, creating what it called “deceptive commercial practices”.
Uber Eats has partnered with six well-established regional grocers to expand delivery offerings in markets across the country, from Big Y and King Kullen in the Northeast to Vallarta Supermarkets in California and Superlo Foods , Lunds & Byerlys and Foxtrot in the Midwest. “Our goal is to provide customers with an unparalleled selection of grocery options, from national brands to the local retailers they trust most,” said Hashim Amin, Head of Grocery and Retail for North America at Uber in a
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Sainsbury’s is ramping up its loyalty offering with a summer competition for electric vehicle drivers, giving one customer the chance to win one million Nectar points – worth at least £5,000 – by charging their car. The supermarket said the promotion is its biggest ever giveaway through Smart Charge, its ultra-rapid EV charging service, and runs until 20 July 2025.
The National Retail Federation has sued to block a New York state law that requires retailers to disclose their use of “algorithmic” pricing. The law was passed as part of the state’s budget and signed by Governor Kathy Hochul on May 9 and is set to take effect July 8. The New York Algorithmic Pricing Disclosure Act requires any retailer that sets prices using information about its customers to place a disclosure next to each affected product, saying: “This price was set by an algorithm using yo
The British high street suffered a slow June as cautious consumers, swayed by warmer weather and economic jitters, opted to shop online instead. In-store sales crept up just 0.6% year-on-year, well below inflation, according to BDO’s latest High Street Sales Tracker. By contrast, non-store sales – which include online – rose 4.3%, highlighting a growing gap in performance between physical and digital retail.
St James Quarter has announced that Nespresso , the global coffee brand, is set to open its only Edinburgh boutique at the prestigious shopping and leisure destination. The move introduces Nespresso’s latest experiential retail concept to the city, reinforcing the Quarter’s growing reputation as a destination for premium brands. The 1,173 sq ft Nespresso boutique will be prominently situated on Level 3 of St James Quarter, joining a carefully curated roster of aspirational brands.
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
“It’s not great, but it could’ve been worse.” That seems to be the main reaction by retailers to news that the Trump administration had reached a tentative tariff deal with Vietnam that called for 20% levies on imported goods from that country, rather than the originally proposed 46%, according to a variety of news sources, including CNBC. “It’s a lot better news than where we were on ‘Liberation Day,’ [when Trump originally called for a 46% tariff on Viet-sourced goods]” one CEO of a popular co
In an era where flexibility and productivity are paramount, Lenovo’s launch of the Chromebook Plus 14 is a significant development for small business owners seeking efficient tech solutions. This new device enhances an already popular series that combines performance with portability, designed to meet today’s workplace demands. The Chromebook Plus 14 packs a punch with features aimed at boosting productivity.
At Japan Eyewear Holdings, senior executives were starting to get used to the calls. One by one, the family-run frame makers they relied on were closing shop. The conversation would start with something along this line: “We are sorry to advise you that our founder has passed away. We will be closing the company down now as we don’t have anyone to carry on the business.
Pop Mart (Beijing) has opened its first store in Ohio, in the Kenwood Towne Centre mall in suburban Cincinnati, The Cincinnati Enquirer reports. The retailer sells several lines of plush toys, including Labubu, a much-sought-after monkey-like creature with serrated teeth. Pop Mart – which was named to the “disrupters” category within the latest Time 100 Most Influential Companies for the “ugly-cute” collectibles frenzy it helped create – operates 500-plus stores worldwide.
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Currys group chief financial officer Bruce Marsh has insisted that artificial intelligence is enhancing its staff members, rather than replacing them. Responding to a query of whether the business was hiring less graduates due to the increased use of AI and ChatGPT, the CFO claimed: “Our experience overall is that AI augments what our colleagues do.
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! DECATHLON, the world’s largest sporting goods retailer, announces a global partnership with British materials technology company RHEON LABS to make advanced material science part of everyday sport. The collaboration gives DECATHLON access to RHEON’s full technology platform – including current and future innovations in strain-rate sensitive materials – e
Major UK campaign is PayPal’s biggest in years, spotlighting app refresh and seasonal cashback incentive PayPal is making waves this summer with the launch of a $15 million [i] integrated marketing campaign in the UK. Fronted by actor Will Ferrell, the campaign showcases the new 3% cashback promotion (up to 15GBP per month) on customers’ chosen category of either fashion, dining, home and transport when using PayPal to checkout online.
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Manchester, get ready to roll – YO! is back and better than ever. The Trafford Centre restaurant within Selfridges is relaunching on 1st of July with a bold new design that brings the buzz of Tokyo nightlife to one of the UK’s most iconic shopping centres.
Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
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