Retail TouchPoints
JANUARY 10, 2024
Phil Otto considers himself a bit of a nomad. He works remotely on a small farm in Ohio, although his office at national architecture firm KTGY is based in California. Prior to moving to the Midwest, he’s lived in Seattle, California and even France. By title, Otto is Executive Design Director of KTGY. But by practice — and by passion — he’s a cultural anthropologist.
Inside Retail
JANUARY 10, 2024
Woolworths Group will not be selling any Australia Day-themed merchandise this year due to a decline in demand for such products and a shift in cultural sensitivity. Woolworths Group – which includes Big W – said it made the decision in response to “broader discussions” about January 26th and its meaning to the country’s diverse communities.
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Retail TouchPoints
JANUARY 10, 2024
Lowe’s has launched a new loyalty program for “DIYers” that will sit alongside its existing MVP loyalty program for home improvement professionals. The new MyLowe’s Rewards program will offer do-it-yourself customers exclusive savings on items they need for their homes and allow them to earn rewards toward future purchases. “Lowe’s has been serving DIY customers for more than 100 years, and now we’re rewarding their longtime loyalty by offering even more value when then they shop wit
Inside Retail
JANUARY 10, 2024
Chuck E Cheese is to expand its footprint into Australia through a multi-store partnership with Royale Hospitality Group. Headquartered in Texas, the American family entertainment restaurant brand was launched in 1977 by Atari co-founder Nolan Bushnell. The company has recently been expanding into new markets including in Asia and Europe and has almost 600 stores worldwide.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Retail TouchPoints
JANUARY 10, 2024
Amazon has debuted a new service called Health Condition Programs aimed at helping people more easily discover and enroll in digital health benefits and programs that are available through their employer or insurance plan to manage chronic conditions, but that they may not be aware of. Citing the Bureau of Labor Statistics , Amazon noted that employees regularly leave nearly 30% of their total compensation on the table in the form of unused benefits, and pointed to additional research that sho
Inside Retail
JANUARY 10, 2024
Inside Retail has revealed finalists for the upcoming Retailer Awards 2024 presented with Commonwealth Bank. Judges for the 2024 awards include Eloise Zoppos, research and engagement director, ACRS, Monash Business School; Tully Walter, strategic futures director at SOON Future Studies; Peta Granger, retail advisor and strategist; Rob Godwin, MD at Future Ecom; Simon Burrett, retail advocate, strategist and advisor at Retail Roustabout; Peter Kennedy, national manager – diversified industries, b
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Inside Retail
JANUARY 10, 2024
Walmart is not resting on its laurels. The world’s largest retailer shared expansive plans for the future of retail at the recent Consumer Electronics Show (CES 2024), focusing on adaptive retail strategies that encompass realms of customers, workforce and society. In a keynote presentation , Walmart president and CEO, Doug McMillon, said that the company is building technology to serve people and not the other way around.
Retail TouchPoints
JANUARY 10, 2024
As part of its Triple Shot Reinvention Strategy — one of the key objectives of which is to become “truly global” — Starbucks plans to more than double its current India store count to 1,000 brick-and-mortar locations by 2028. To meet this goal, the company will open one new Starbucks in the country every three days. Starbucks operates in India through a 50:50 joint venture with Tata Consumer Products called Tata Starbucks.
Inside Retail
JANUARY 10, 2024
Dissh’s devout Sydney-based customers have gained a flagship store to experience the brand opposite Bondi Beach. Opened in late 2023, it marked the state’s first store, followed shortly after by a second boutique in Warringah Mall, on December 16. Pre-loved consciously curated boutique fittings At the intersection of Gould and Hall Street, the Bondi Beach store is situated in a sought-after location on the suburb’s premier shopping strip.
Retail TouchPoints
JANUARY 10, 2024
As we step into 2024, the retail industry is poised for a transformative year at brick-and-mortar locations, marked by innovative product trends that marry functionality with aesthetics. Industry thought leaders Harrison Horan of Banker Wire, Zach Adams of Bjelin and Jason Bird of Luxxbox explore the key design trends set to shape the retail space in the coming year. 1.
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
Retail Wire
JANUARY 10, 2024
Walmart is stepping up to redefine commerce and shopping expectations with its latest tech arsenal.
Retail TouchPoints
JANUARY 10, 2024
Walmart is dramatically expanding its drone delivery footprint in the Dallas-Ft. Worth metroplex, operating from stores in 30 towns and municipalities and opening up airborne delivery to up to 75% of the area’s population. Area stores’ delivery radius will be up to 10 miles. The drone deliveries, which can be as fast as 30 minutes (some as quickly as 10 minutes) will be carried out by Wi n g , a division of Google parent company Alphabet , and Zipline.
Retail Wire
JANUARY 10, 2024
Amazon is planning to improve online fit by using AI to reduce the number of returns.
Retail Focus
JANUARY 10, 2024
Braintree Village has welcomed its first new store of the year at the Essex-based outlet. Monsoon, nestled in-between Sunglass Hut and Molton Brown, will stock a range of womenswear and childrenswear collections by the British high-street favourite at discounted outlet prices. The much-loved brand is known for its elegant silhouettes, colourful prints and beautiful attention to detail, with garments designed in-house and sourced ethically from around the world.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Retail Wire
JANUARY 10, 2024
BlackRock Inc. is set to lay off around 600 employees as part of its plan to reallocate resources to meet the rapidly changing landscape of asset management.
Inside Retail
JANUARY 10, 2024
From working in beauty editorial to launching her perfume brand, longtime fragrance lover Brianna Aarps is looking to elevate moods through the power of scent. The business founder discusses the journey from being laid off to becoming the first Black-owned fragrance brand to be carried at Credo Beauty and her plans to expand the company further in the year ahead.
Retail Wire
JANUARY 10, 2024
After an Alaska Airlines Boeing jet lost a piece of its plane during flight, the CEO of Boeing took a good, hard look at the circumstances that led to the almost fatal incident.
Inside Retail
JANUARY 10, 2024
Japan’s Fast Retailing Co said on Thursday that strong overseas sales drove a 25 per cent rise in first quarter operating profit, as the Uniqlo operator charts a third-straight year of record earnings. Profit was US$1.01 billion in the three months through November compared with $805.159 a year earlier. The consensus forecast was for $948.193 yen, according to the average estimate of five analysts surveyed by LSEG.
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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.
Retail Wire
JANUARY 10, 2024
The World Bank has warned of a decelerating global economy, expecting it to hit its worst half-decade since the early 1990s.
Inside Retail
JANUARY 10, 2024
Regional service station and cafe operator Bowser Bean has been tackling industry concerns including skills shortages and the changing role of service stations through a new training program. The new program, Daily Grind, allows team members to perform training wherever and whenever they desire. Bowser Bean has taken the strategy of having all of its employees learn and improve using a distance-learning modular course delivered via a multi-location software solution, FranConnect.
Retail Gazette
JANUARY 10, 2024
Cash-strapped shoppers, unpredictable weather and an avalanche of loyalty schemes dominated headlines last year and the New Year is set to bring another year of instability for the retail sector. An influx of mixed Christmas trading updates show that retailers will need to work harder and smarter to win over shoppers in 2024. Retail Gazette takes a look at the key trends industry experts believe will shape retail in the year ahead.
Retail Wire
JANUARY 10, 2024
Honda Motor showcased two unique concept cars, the Space-Hub and Saloon, at the CES tech conference on Tuesday.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
Retail Gazette
JANUARY 10, 2024
M&S has hailed a strong Christmas trading, posting a better-than-expected 8.1% rise in like-for-like sales over the golden quarter as its turnaround plan continues to bear fruit. The department store retailer saw UK sales surge to £3.6bn in the 13 weeks to 30 December, driven by market-leading growth in food and a strong performance in womenswear.
Retail Wire
JANUARY 10, 2024
The beloved sweet treats are available for purchase. Here's how you can get your hands on them.
Retail Dive
JANUARY 10, 2024
The spread of misinformation, toxic user bases and the prevalence of bots is leading to a perceived decline in platforms, according to Gartner.
Retail Wire
JANUARY 10, 2024
Twitch is terminating about 35% of its employees, leaving 500 people jobless.
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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.
Retail Dive
JANUARY 10, 2024
Jamie Salter also says Shein makes “a lot more than $30 billion” and hinted that the brand licensing firm could IPO in the next 18 months.
365 Retail
JANUARY 10, 2024
Yodel has appointed Simon Chave as its new Chief Information Officer to continue the business’ digital transformation journey following another successful year. Simon has been a key member of Yodel’s tech leadership team since joining the business in 2020 and has led a series of digital transformation initiatives to enhance e-commerce, customer service and operational capabilities across the business.
Retail Gazette
JANUARY 10, 2024
ProCook has posted a rise in golden quarter sales but warned it remains wary of dampened consumer sentiment and the impact of the red sea attacks on future trading. Sales for the kitchenware retailer edged up 3% to £23.1m during the 12 weeks to 7 January, however, on a like-for-like basis revenue slipped 0.4%. Store sales were up 9.5% to £14.3m during the festive period, helping to offset a 6% drop in online revenue to £8.8m.
Cisco Retail
JANUARY 10, 2024
In the rapidly evolving retail sector, businesses are continually seeking innovative ways to gain a competitive edge, increase efficiency, and enhance the customer experience.
Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach
More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio
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